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Acuity Scheduling
What Is Acuity Scheduling?
Meet the personal scheduling assistant that works 24/7 behind the scenes to fill your calendar & take busywork off your plate. From the moment clients book with you, Acuity is there to automatically send branded & customized booking confirmations to you and your clients, deliver text reminders, let clients reschedule on their own, and process payments or accept donations. With Acuity, your day-to-day runs more smoothly even as business get busier. All you need to do is show up at the right time.
Who Uses Acuity Scheduling?
Professional services and appointment-focused businesses looking to automate client bookings, cancellations, reminders, and payments by using the online scheduling tool.
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Acuity Scheduling
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Reviews of Acuity Scheduling
Alternatives Considered:
Acuity Scheduling is an economical choice for scheduling and collecting payment
Comments: Acuity Scheduling was an excellent great start and affordable option for online scheduling, billing collections, and basic SOAP notes. It was user-friendly and easy to setup. It also allowed for multiple users that could be set up as administrators or clinicians. I ultimately had to leave the platform for a more advanced EMR system; however, I definitely recommend them as a great place to start or if your needs are more simple.
Pros:
Acuity Scheduling is very user-friendly and easy to setup. I liked being able to customize my account to my brand colors and logo. The online scheduling and billing features are easy for both clinician and client.
Cons:
The SOAP note features are not as robust. This is to be expected since they are not technically an EMR. For basic SOAP notes, they do the job. For more advanced SOAP notes, these can be created within the platform and are not difficult to do.
Acuity Scheduling Survey (2025)
Pros:
The interface is precise and clean. I was able to customize everything at implementation stage, forms, appointment types, availability and more. This has been key in ensuring that all my appointments align with my specific needs, hence avoiding unnecessary confusion that may arise due to and busy schedules and even avoid no-shows on my appointments.
Cons:
It has always offered a satisfactory performance for the most part.
Alternatives Considered:
Honest Review
Comments: I wasn’t happy with Acuity scheduling, which is why I switched to another scheduling site.
Pros:
The scheduling was easy for the clients.
Cons:
The lack of options to create a one-of-a-kind booking site.
Acuity's an excellent scheduling tool
Comments: I switched from Calendly in 2015 or so to Acuity because at that time they had the zoom integration. Calendly now has that integration of course now, too, but at the time, I was manually sending the zoom link to my contacts and so I searched for a better tool and Acuity was it.
Pros:
That they offer the 'add to google calendar' feature as opposed to (or in addition to??) the inconvenient .ics file.
Cons:
The cost. I switched to another tool because Acuity was double the price with almost the same features.
A Must for Small Businesses
Comments: Overall I had a great experience with Acuity. It is user-friendly on both sides and I liked the free option had enough features to be beneficial to my business.
Pros:
I like that Acuity Scheduling is user-friendly on the back and front ends. It is easy to add to my email signature for access to potential clients and easy for me to log-on and see my calendar.
Cons:
I had some frustrations when I wanted to integrate it into my website. So the go around I found was to put it on my email. It did make it a little for difficult for those that did not contact me first to get on my calendar.
