15 years helping South African businesses
choose better software

What Is Acuity Scheduling?

Meet the personal assistant for your schedule (only better) that works 24/7, behind the scenes to fill your calendar and take work off your plate. From the moment clients book with you, Acuity is there to automatically send branded & customized booking confirmations, deliver text reminders, let clients reschedule on their own, and process payments so your day-to-day runs smoother even as business get busier. All you need to do is show up at the right time.

Who Uses Acuity Scheduling?

Professional services and appointment-focused businesses looking to automate client bookings, cancellations, reminders, and payments by using the world's friendliest online scheduling software.

Where can Acuity Scheduling be deployed?

Cloud-based
On-premise

About the vendor

  • Squarespace
  • Founded in 2007

Acuity Scheduling support

  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

English

Acuity Scheduling pricing

Starting Price:

US$16,00/month
  • Yes, has free trial
  • No free version

Acuity Scheduling does not have a free version but does offer a free trial. Acuity Scheduling paid version starts at US$16,00/month.

About the vendor

  • Squarespace
  • Founded in 2007

Acuity Scheduling support

  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

English

Acuity Scheduling videos and images

Acuity Scheduling Software - Access Acuity Scheduling across multiple devices
Acuity Scheduling Software - Generate reports of your income and appointment volumes
Acuity Scheduling Software - Embed a branded appointment scheduler directly into your website and let clients book appointments themselves
Acuity Scheduling Software - Customize your client scheduling page to match your brand's look and feel
Acuity Scheduling Software - View and manage appointments on a color-coded calendar, with day, week and month views
View 6 more
Acuity Scheduling video
Acuity Scheduling Software - Access Acuity Scheduling across multiple devices
Acuity Scheduling Software - Generate reports of your income and appointment volumes
Acuity Scheduling Software - Embed a branded appointment scheduler directly into your website and let clients book appointments themselves
Acuity Scheduling Software - Customize your client scheduling page to match your brand's look and feel
Acuity Scheduling Software - View and manage appointments on a color-coded calendar, with day, week and month views

Features of Acuity Scheduling

  • Accounting Integration
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Document Management
  • Driver Scheduling
  • Email Reminders
  • Event Management
  • Faculty/Staff Management
  • Fitness Plan
  • For Accountants
  • For Barbershops
  • For Martial Arts
  • For Medical Spas
  • For Optometrists
  • For Salons and Spas
  • For Yoga/Pilates Studios
  • Forms Management
  • Gift Card Management
  • Group Reservations
  • HIPAA Compliant
  • Inventory Management
  • Mobile Access
  • Mobile App
  • Multi-Location
  • Multiple Appointment Types
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Scheduling
  • Patient Intake
  • Patient Management
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Performance Metrics
  • Physician Management
  • Progress Tracking
  • Real Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Revenue Management
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Scheduling
  • Self Service Portal
  • Social Media Integration
  • Student Management
  • Task Management
  • Third Party Integrations
  • Virtual Meetings
  • Website Integration

Acuity Scheduling Alternatives

Square POS is the customizable point-of-sale system built for businesses of all shapes and sizes.
Sign In Scheduling is the most feature-rich, accessible, and secure appointment scheduling tool that fits your business.
Manage & grow your business with one app that does It all. Goodbye endless phone calls, so-long paperwork, hello client loyalty!
Squarespace is the all-in-one platform to build a beautiful website, online store, or portfolio.
Tools for independent business owners: invoices, contracts, scheduling, and more. Get started with a 7 day free trial today.
Google Calendar is a scheduling solution that helps users create shareable calendars and schedule team meetings or events.
Multi-functional appointment scheduling software trusted by 200,000+ mid-large enterprises and growing businesses globally.
Schedulicity is a scheduling app for service providers in hair, beauty, and health & wellness, complete with marketing and payment.
The world's best online booking software for the beauty and wellness industry. Unlimited possibilities, subscription-free. Learn more about Fresha

Reviews of Acuity Scheduling

Average score

Overall
4,8
Ease of Use
4,6
Customer Service
4,7
Features
4,7
Value for Money
4,7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001
Rashidat
Rashidat
CEO in US
Verified LinkedIn User
Individual & Family Services, Self Employed
Used the Software for: Free Trial
Reviewer Source

Checks all my boxes

5,0 4 years ago

Comments: I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one place. I can manage my personal needs, my life coaching needs, and my nonprofit needs all in one place and still keep my hair (because I haven’t pulled it out trying to keep myself afloat). I look forward to continuing to use the software as it has room for me to expand and handle other needs that I foresee in the future. For me, Acuity is a great one stop shop to manage and connect people to the services provide.

Pros:

I switched from Calendly because I was having people make appointments at the last minute and back to back. I really appreciate that Acuity has functionality to account for my preferences in both situations. I really enjoy the ability to personalize my different scheduling links since I set up scheduling for a few different scenarios. I tend to use the specific appointment type scheduling link, which is great to have separated from the overall link so that there is no confusion in booking. There is so much other functionality that I haven’t had a chance to use yet link the intake forms and billing, but I’m looking forward to using it. Also, I really enjoy the emails and correspondence that I’ve had with organization. I haven’t even submitted a help ticket, but every email is funny and engaging and it feels like someone is personally attending to me!

Cons:

I had a little bit of confusion with the set up of my calendars. It took some searching to figure out how to combine all my appointments to one calendar. All in all I figured it out and still love my account.

Alternatives Considered: Calendly

Reasons for Choosing Acuity Scheduling: The ability to add buffer time between meetings and to disable the ability for a last minute meeting to be scheduled overnight without giving me time to prepare for it.

Switched From: Calendly

Reasons for Switching to Acuity Scheduling: The ability to add buffer time between meetings and to disable the ability for a last minute meeting to be scheduled overnight without giving me time to prepare for it. In addition, I use Squarespace as well. I love that product and wanted to maintain fluidity between both products. Both are made well and make my life simple so I can do what is most important to me rather than spending all my time on designing a website or figuring out scheduling.

Sara
Sara
Human Resources Generalist in US
Verified LinkedIn User
Hospital & Health Care, 5 001–10 000 Employees
Used the Software for: 2+ years
Reviewer Source

Easy scheduling, integrates calendars and online meetings

4,0 2 years ago

Comments: Features like package and discount management, an embeddable design, and support for several time zones are only the beginning. When compared to the prior scheduling program we utilized, this one has far less issues. It's so simple, yet so effective. Client calendars are synced and alerts are sent out automatically. Zoom's user interface makes setting up online meetings a breeze.

Pros:

Easily its most appealing quality is how simple it is to use. You may go right in with no prior knowledge of CRM or CS and you'll pick this stuff up quickly. I was finally able to find a convenient way to organize my time, communicate with my clients, and keep track of all of our scheduled meetings. The search function responds quickly and accurately and ignores case. Accessing customer information is simple, and I can keep tabs on scheduling alterations and other variables with ease. The survey design was also straightforward. I like how it adapts to your time zone automatically.

Cons:

Crunchy user interface. It's not user-friendly, and the drop-down selections don't always appear. Banning user-submitted content is inconvenient since you can't just blacklist any new content that users could submit. I fear that, as an administrator, I would encounter several difficulties when first delving into the matter. When integrations fail, it really stinks. Not terrible overall.

María
Chief in Spain
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

A fine software for a good price

5,0 2 months ago New

Pros:

Acuity Scheduling is not expensive compared to other softwares and it works just fine, besides it gives you all you need for a booking software. On the other hand, it's not as well designed or easy than other calendar softwares.

Cons:

Appointments settings are not as easy to set as i'd like. It's confusing.

Zachery
Salon owner in US
Consumer Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Outdated product, nonexistent customer service

1,0 4 weeks ago New

Comments: Horrible I’m done they’re outdated. They will not listen to customers. They will not make improvements to their system. They will not take suggestions for improvements. It’s very difficult to get a hold of customer service. It’s just a company that is just going to slowly go out of business.

Pros:

My favorite thing about Acuity is it allows you to be able to customize exactly when an appointment can be booked down to the 30 minutes

Cons:

Customer service is nonexistent they make it very difficult to reach them they give you generic responses back. It is a very basic system and they have no interest in improving it and what additions they have added onto it have been just wildly boring and non-useful improvements.

Dr. Jeanette
Dr. Jeanette
President in US
Verified LinkedIn User
Health, Wellness & Fitness, Self Employed
Used the Software for: 1+ year
Reviewer Source

Acuity Scheduling is an economical choice for scheduling and collecting payment

5,0 4 months ago

Comments: Acuity Scheduling was an excellent great start and affordable option for online scheduling, billing collections, and basic SOAP notes. It was user-friendly and easy to setup. It also allowed for multiple users that could be set up as administrators or clinicians. I ultimately had to leave the platform for a more advanced EMR system; however, I definitely recommend them as a great place to start or if your needs are more simple.

Pros:

Acuity Scheduling is very user-friendly and easy to setup. I liked being able to customize my account to my brand colors and logo. The online scheduling and billing features are easy for both clinician and client.

Cons:

The SOAP note features are not as robust. This is to be expected since they are not technically an EMR. For basic SOAP notes, they do the job. For more advanced SOAP notes, these can be created within the platform and are not difficult to do.

Alternatives Considered: PT Distinction and Mindbody

Reasons for Choosing Acuity Scheduling: Acuity Scheduling was simpler and more affordable. It also allowed me to have multiple disciplines like physical therapy, personal training, and massage therapy.

Switched From: WebPT and ClinicSense

Reasons for Switching to Acuity Scheduling: Affordability and ease of use. The ability for multiple users.