15 years helping South African businesses
choose better software

What Is Acuity Scheduling?

Save time, look professional, and keep your customers and business moving with Acuity's self-service reservation-booking magic. From the moment a customer books with you, Acuity's there to perform customer intake, automatically send customized email confirmations to you and your customers, deliver text reminders, and process payments. With Acuity, your day-to-day runs more smoothly. There's even a mobile app, for to manage when you're on-the-go. All you need to do is show up at the right time.

Who Uses Acuity Scheduling?

Professional services and appointment-focused businesses looking to automate client bookings, cancellations, reminders, and payments by using the world's friendliest online scheduling software.

Where can Acuity Scheduling be deployed?

Cloud-based
On-premise

About the vendor

  • Squarespace
  • Founded in 2007

Acuity Scheduling support

  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

English

Acuity Scheduling pricing

Starting Price:

US$20.00/month
  • Yes, has free trial
  • No free version

Acuity Scheduling does not have a free version but does offer a free trial. Acuity Scheduling paid version starts at US$20.00/month.

Pricing plans get a free trial

About the vendor

  • Squarespace
  • Founded in 2007

Acuity Scheduling support

  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

English

Acuity Scheduling videos and images

Acuity Scheduling Software - Access Acuity Scheduling across multiple devices
Acuity Scheduling Software - Generate reports of your income and appointment volumes
Acuity Scheduling Software - Embed a branded appointment scheduler directly into your website and let clients book appointments themselves
Acuity Scheduling Software - Customize your client scheduling page to match your brand's look and feel
Acuity Scheduling Software - View and manage appointments on a color-coded calendar, with day, week and month views
View 6 more
Acuity Scheduling video
Acuity Scheduling Software - Access Acuity Scheduling across multiple devices
Acuity Scheduling Software - Generate reports of your income and appointment volumes
Acuity Scheduling Software - Embed a branded appointment scheduler directly into your website and let clients book appointments themselves
Acuity Scheduling Software - Customize your client scheduling page to match your brand's look and feel
Acuity Scheduling Software - View and manage appointments on a color-coded calendar, with day, week and month views

Features of Acuity Scheduling

  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Communication Management
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Data Security
  • Document Management
  • Driver Scheduling
  • Email Reminders
  • Event Management
  • Faculty/Staff Management
  • Fitness Plan
  • For Barbershops
  • For Financial Institutions
  • For Medical Spas
  • For Optometrists
  • For Yoga/Pilates Studios
  • Forms Management
  • Gift Card Management
  • Group Reservations
  • HIPAA Compliant
  • Inventory Management
  • Mobile Access
  • Mobile App
  • Multi-Location
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Scheduling
  • Patient Intake
  • Patient Management
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Progress Tracking
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • SMS Messaging
  • SOAP notes
  • Scheduling
  • Self Service Portal
  • Student Management
  • Task Management
  • Third-Party Integrations
  • Website Integration

Acuity Scheduling Alternatives

Square POS is the customizable point-of-sale system built for businesses of all shapes and sizes.
Online Booking Reservation System with reminders for all service companies! Let your clients book themselves online!
Multi-functional appointment scheduling software trusted by 200,000+ mid-large enterprises and growing businesses globally.
Tools for independent business owners: invoices, contracts, scheduling, and more. Get started with a 7 day free trial today.
Squarespace is the all-in-one platform to build a beautiful website, online store, or portfolio.
Booking Pages Builder, Unlimited customized and optimized booking pages for all your bookings.
Schedulicity is a scheduling app for service providers in hair, beauty, and health & wellness, complete with marketing and payment.
Manage & grow your business with one app that does It all. Goodbye endless phone calls, so-long paperwork, hello client loyalty!
Google Calendar is a scheduling solution that helps users create shareable calendars and schedule team meetings or events.

Reviews of Acuity Scheduling

Average score

Overall
4.8
Ease of Use
4.6
Customer Service
4.7
Features
4.7
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Dr. Jeanette
Dr. Jeanette
President in US
Verified LinkedIn User
Health, Wellness & Fitness, Self Employed
Used the Software for: 1+ year
Reviewer Source

Acuity Scheduling is an economical choice for scheduling and collecting payment

5.0 7 months ago

Comments: Acuity Scheduling was an excellent great start and affordable option for online scheduling, billing collections, and basic SOAP notes. It was user-friendly and easy to setup. It also allowed for multiple users that could be set up as administrators or clinicians. I ultimately had to leave the platform for a more advanced EMR system; however, I definitely recommend them as a great place to start or if your needs are more simple.

Pros:

Acuity Scheduling is very user-friendly and easy to setup. I liked being able to customize my account to my brand colors and logo. The online scheduling and billing features are easy for both clinician and client.

Cons:

The SOAP note features are not as robust. This is to be expected since they are not technically an EMR. For basic SOAP notes, they do the job. For more advanced SOAP notes, these can be created within the platform and are not difficult to do.

Alternatives Considered: PT Distinction and Mindbody

Reasons for Choosing Acuity Scheduling: Acuity Scheduling was simpler and more affordable. It also allowed me to have multiple disciplines like physical therapy, personal training, and massage therapy.

Switched From: WebPT and ClinicSense

Reasons for Switching to Acuity Scheduling: Affordability and ease of use. The ability for multiple users.

Michael
Web Designer and Founder in US
Marketing & Advertising, Self Employed
Used the Software for: 2+ years
Reviewer Source

Great Booking System for Meeting Room Reservations

5.0 last month New

Comments: Acuity is an awesome booking system. We use it to manage our business room meeting reservations and the whole system is very easy for our customers to use. The software has paid for itself over and over again!

Pros:

We use Acuity Scheduling to reserve our meeting room space. Acuity has automated our booking and payment process so clients can book online without needing to work with a human. Payments are processed through Stripe and are deposited directly into our business bank account in a matter of days. Acuity has reminder email and SMS available to help eliminate no shows. Acuity also integrates with Google Calendar so you can quickly check for upcoming meetings on your phone.

Cons:

I wish we didn't have to login to Stripe to issue refunds when meetings are cancelled. It would be nice if there were a front-end experience in Acuity. There are some limitations with add-ons. We sell pots of coffee as an add on, and there's no way for a customer to select how many pots of coffee they would like to purchase. Add ons are limited to checkboxes, no quantities.

Alternatives Considered: Calendly

Reasons for Switching to Acuity Scheduling: Calendly is more for personal meetings. Acuity is better for paid room reservations.

James
Owner in Australia
Wine & Spirits, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

No customer service No reply from Help options !!!!

2.0 2 weeks ago New

Comments: Very Very UN HAPPY I can not get help

Pros:

when it worked it did what it was meant to

Cons:

the lack of customer service ! I have a blockage on the booking platform and I can not get help to un block

Kiri
Owner in Australia
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Reliable software

5.0 2 months ago New

Comments: Overall, I'm very happy with Acuity scheduling.

Pros:

The software works consistently and reliably. It's reassuring to know that customers are receiving the correct information, and we are aware of any changes in real time. Being able to ban problem customers is essential for us. The forms allow us to create click-wrap agreements with our clients.

Cons:

My only issue with acuity is the look of the booking form. There isn't a lot of scope to alter the appearance, and the standard format isn't the most visually appealing.

Emily
Founder and Lead Teacher in US
E-Learning, Self Employed
Used the Software for: 2+ years
Reviewer Source

Acuity is helpful for one-time bookings and virtual events!

4.0 2 months ago New

Comments: It works for one prong of my business and is well priced! It’s a partner biz with Squarespace too so they’re very compatible on my website.

Pros:

The pricing model is affordable and you can begin setting up your account as soon as you pay — there’s even a free version! It’s super easy to let customers book and purchase online and the email setup (confirmation, reminders, etc) and they can modify and change on their own too!

Cons:

The booking widget and checkout aren’t as visually customizable as I’d like. It also doesn’t customers book recurring lessons and choose the dates, so it’s not good for weekly music lessons/tutoring, etc.

Alternatives Considered: Calendly , Bookme and Sawyer

Reasons for Choosing Acuity Scheduling: I wanted a lower rate and was willing to compromise tools.

Switched From: Calendly and Bookme