Acuity Scheduling

Acuity Scheduling is an economical choice for scheduling and collecting payment

Comments: Acuity Scheduling was an excellent great start and affordable option for online scheduling, billing collections, and basic SOAP notes. It was user-friendly and easy to setup. It also allowed for multiple users that could be set up as administrators or clinicians. I ultimately had to leave the platform for a more advanced EMR system; however, I definitely recommend them as a great place to start or if your needs are more simple.

Pros:

Acuity Scheduling is very user-friendly and easy to setup. I liked being able to customize my account to my brand colors and logo. The online scheduling and billing features are easy for both clinician and client.

Cons:

The SOAP note features are not as robust. This is to be expected since they are not technically an EMR. For basic SOAP notes, they do the job. For more advanced SOAP notes, these can be created within the platform and are not difficult to do.

Self Schedule

Comments: I started with acuity as an entrepreneur. i liked the idea of being able to let clients self schedule and view the calendar, eliminating that as an additional task for myself.

Pros:

the fact that you could book appointments and see the calendar

Cons:

it wasn't as user friendly as i liked, i felt like there weren't enough options to customize the calendar.

Not intuitive, Techy Interface, Support Not Great

Comments: I use it. It functions for what I need. I'm glad for some features. I have been using it for a very long time. But, I don't like the interface. There are issues I'd like to solve and ways to use it that are not easy and intuitive to figure out. Also there are ways to use it that I don't know how to find.

Pros:

Integrates with squarespace. I don't believe anything else does and I believe squarespace bought out acuity so there you go. I know a lot of huge businesses use acuity so I'm open to learning how to use it more effectively.

Cons:

Acuity does not make using it easy to learn, navigate or figure out. Their help features really stink. They have all this writing you can put into your availability type. I thought this was emailed to the client when they received their link. So I put all this time into writing up my parameters etc. and no one was following them. Finally I figured out that it is only shown when someone is scheduling and since I schedule in my coaching clients they never even see it! I didn't figure this out for 2 years! I still don't know how to put the writing in the correct place. I see it with other's using acuity. I also hate the interface. I love Calendy's interface. Clean, simple, intuitive. Acuities is very program or techy and not intuitive. Also, when you export your client into it does not keep all their appointment info which is what I needed and so I lost all that data and there is no way to export it. And, I didn't know I would be loosing it until it was already done.

Scheduling client appointments made easy!

Comments: Acuity was work to figure out all the functions, and the handbook helped somewhat. However, I struggled with the follow up emails that would auto change sometimes. But scheduling was a breeze.

Pros:

I liked the ability to set up appointments and send to clients with automatic follow ups that I was able to create

Cons:

Not all of the functions worked properly all the time - follow ups would say a place different than what was set up in the program

Great scheduling calendar

Pros:

It has many modes to see the calendar and can directly schedule on the calendar.

Cons:

Nothing. Very easy to use and has helped me organize my work.

Acuity scheduling reviews.

Comments: It was an excellent great start and affordable option fir online scheduling

Pros:

It is simple to use and affordable. It offers business a reliable option for managing their bookings.

Cons:

The appearence of Acuity is palin and lacks customization options.

Very Satisfied

Pros:

Very easy to use. Also very easy to read and schedule clients.

Cons:

I loved everything about it. It was very easy to learn

Best schedule

Comments: Very awesome. Easy to use. Great instructors.

Pros:

The ease of it. I found it very easy to use

Cons:

Not much . I liked the platform. I would not have much to not like.

Simplify Scheduling and Boost Client Satisfaction with this Tool

Pros:

I like how it supports recurring bookings which makes it convenient and reliable for regular clients. I also like how it tracks client history which enables us to give them personalized services.

Cons:

Managing multiple team schedules can become overwhelming.

Acuity Scheduling

Pros:

Great software for small businesses as it automatically manages customer bookings.

Cons:

I hope to add a longer free period to learn about the program, its flaws and secrets.

Perfect for automations

Comments: 1. Overall it is a perfect service. We love it because it has integration with Zapier. We have a Google spreadsheet where we keep all the appointment and see all the statistics. So integration with Zapier saves us so much time. 2. I am not sure yet (not fully tested), but looks like Acuity does not remove guests from Google Calendar events. So if I need to share an appointment through Google Calendar, a guest will not be removed with every sync. Not sure if it designed like that, but please, do not remove this feature. Or maybe even improve it (adding guests to Google Event through Acuity?) :)

Pros:

Zapier and Squarespace integrations. Simplicity.

Cons:

1.Address field works, but a bit unusual. It does not show address in a regular format. For example: If you need :1229 Wisconsin Ave NW, Washington, DC 20007 You will get: 1229 Wisconsin Avenue Northwest, Washington, District of Columbia, United States of America Not sure if it is limited by Google. 2. Email design is very simple. It is not the most important part, but still. Looking forward to see shared design with Squarespace.

Checks all my boxes

Comments: I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one place. I can manage my personal needs, my life coaching needs, and my nonprofit needs all in one place and still keep my hair (because I haven’t pulled it out trying to keep myself afloat). I look forward to continuing to use the software as it has room for me to expand and handle other needs that I foresee in the future. For me, Acuity is a great one stop shop to manage and connect people to the services provide.

Pros:

I switched from Calendly because I was having people make appointments at the last minute and back to back. I really appreciate that Acuity has functionality to account for my preferences in both situations. I really enjoy the ability to personalize my different scheduling links since I set up scheduling for a few different scenarios. I tend to use the specific appointment type scheduling link, which is great to have separated from the overall link so that there is no confusion in booking. There is so much other functionality that I haven’t had a chance to use yet link the intake forms and billing, but I’m looking forward to using it. Also, I really enjoy the emails and correspondence that I’ve had with organization. I haven’t even submitted a help ticket, but every email is funny and engaging and it feels like someone is personally attending to me!

Cons:

I had a little bit of confusion with the set up of my calendars. It took some searching to figure out how to combine all my appointments to one calendar. All in all I figured it out and still love my account.

Easy to use for business and customers

Comments: Acuity is perfect for organising my 1-2-2 personal training sessions. It enables time to be blocked off before and/or after a session as well as multiple calendars which I can use for mobile and studio thereby having different booking settings for each. The reminder emails and text messages mean that customers are much more likely to let me know if they’re not attending and overall prevent any issues with people not turning up for their session. The customer service is excellent.

Pros:

Quick and easy to add a booking from the business end as well as customer end. The pricing tiers enable one to choose the best option meaning there’s no paying out for features that aren’t required. I particularly like the fact it sends out a reminder text message to customers which you can customise as you when you want them to receive it. I also like the way I’m able to add the number of rooms available in my facility and it will automatically ensure that these are not overbooked no matter how many coaches I have on the system. For what it offers it is an excellent price.

Cons:

I would prefer to use GoCardless as a payment processor and, as this is not an option, I use a different software for payments. The class booking could be better; again, I use a different system for this as I want to be able to add limits on to how far in advance a customer can book into a class and I want the class to show in my iCal regardless of whether someone is booked in or not, which at present it doesn’t.

Best alternative to Mindbody

Comments: I spent a month going through different software demos in the health and wellness sector. I knew I wanted to switch from Mindbody for my dance studio and wanted to find the best out of the dozens of registration software options there are in this sector. After much research and using the trial set up and function for my top options (Wellness Living and Amilia were the other possibles for me), I was very happily surprised to say with certainty that Acuity was the best fit for me and offered the best functionality. And better yet, it was by far the cheapest!

Pros:

What I like best is the depth to which you can customize the user experience. Being able to easily change all the language clients see through the process really helps (especially since we're a bilingual school) and it's also the most mobile-friendly when it comes to functionality and design. Finally, having an app for both the admin and the user side will be a huge asset and I know the Zoom integration will save us a lot of time when it comes to managing invitations to our virtual classes.

Cons:

I wish there was a way that clients could carry positive and negative balances on their accounts.

I can run my coaching business on it

Comments: Overall, I love Acuity and I think the added features, such as products, recurring payments (memberships) and packages are great. I also love their layout, and I recommend it to each of my clients. Once they set it up, they save hours every week because they don't need to schedule or reschedule manually.

Pros:

As a coach, I used to spend a lot of time booking appointments, sending manual reminders and followups. This software changed everything. I set up my availability and the frequency of sessions and then let people book their own appointments. There are group sessions available as well and you can even create and upsell different sessions and products. It's pretty easy to use, and I recommend it to all teachers I work with since it saves them so much time.

Cons:

One of the things I'd like for them to change is how they track my availability. For instance, I set my availability as 2 sessions per day, several days a week. The software counts only private sessions as "sessions," and if I have a 2-hour group training (for instance), it doesn't pay attention to it and allows booking anyway, which is frustrating because I want the group sessions to count towards my daily availability and don't want people to book 2 private sessions and then having to do a group session. I've written to them about it twice and they said they would work on it. The temporary solution is to mark myself "unavailable" on the days when I do a group training, which isn't the most convenient thing. Another thing is their affiliate program is now not working in the State where I am. This is disappointing because I always refer my clients to use Acuity and I used to get nice coffee money from it. Now I don't.

Great software to use especially for new businesses

Comments: My overall experience with Acuity has been nothing short of amazing. The software is easy to use. I still can’t find anything better then Acuity to handle my appointments.

Pros:

Acuity has many many features that I enjoy using. My booking site can be customized the way I like which opens me up to being creative, the layout is not confusing to my clients, everything is clear to understand, adding services and add-ons are a breeze, I love the coupon code feature that they offer, I use it all the time.

Cons:

The only thing I would like acuity to update is allowing my client to book two services at once on the same day. It’s a bit of a hassle having to creat add-ons for services that are already listed. Other then that it’s great.

Acuity is the #1 tool a Coach needs

Comments: It handles all of the scheudling needs so we dont go back and forth with clients about booking appointments. It also integrates well with Stripe so we can use it for paid appointments. And because we can add forms, it can also add in intake and client onboarding processes as well. When I started my practice I asked other coaches what tools they were using and this was hands down the number one recommendation that I received and happily the platform has grown with my business over the years as well.

Pros:

I like Acuity because it is easy to incrporate and maange multiple calendars at once whether fora solo practitioner o r for a multi practiitioner practice. We have been ablet o provide access to about 2 dozen different calendars usingthe tool and beign able to track all the appointmn types on the back end is great for our marketing intel as well.

Cons:

There is definitely a learning curve in settin this up. It is not as intutive as other platforms I ahe seen but aI thin that comes with the robust features of the platform. Getting new contractors onboarded is somewhat challenge=ings as many folsk are not familiar with syncing their calendars this way or setting up time zones correctly which can cause problems when working with clients.

Endless Frustration with Customer Support

Pros:

The ability to sync my massage appointments (calendar events) with third party calendars (such as iCloud) is a fantastic feature that I've relied heavily upon for the past year and a half. I started using Acuity back in June of 2021 (560 days ago, to be specific.) Up until two weeks ago, I've been able to view all client history using my iCloud calendar for the past year and a half (a full 545 days.) I'm currently able to view event history for only the past 185 days. This is a problem because I can no longer view client history beyond a six-month period. It's gone; no longer visible on my iCloud calendar. I've spent a significant amount of time explaining the issue (in a very detailed manner) to three different tech support representatives. This ordeal has been significantly time-consuming which has resulted in the past two weeks of my life being extremely frustrating for me (and I'm sure for the tech support team as well.) The final conclusion is that Acuity does not offer the ability to view history beyond 200 days. Despite the fact that I am 100% certain that this was not the case until just two weeks ago, it's taken tech support this long to provide that response and nobody is admitting that this policy is brand new.

Cons:

I used to have the ability to view history for 560 days and now all of a sudden, they've restricted it to only 200 days of history. I'm attempting to operate my business blind-folded. It feels like a bit of bait-and-switch and though the support team has been friendly, I almost feel gaslighted as they still claim that nothing has changed on their end and that the 200 limit has been in place this entire time which is simply not true.

Love me some Acuity!

Comments: When I forged back out into the wild world of self-employment, managing my calendar was one of the more challenging tasks. My leads come from many places, including networking groups, social media, and referrals, and keeping track of prospective clients became a daunting bottleneck in growing my business. Potential customers rightfully have an expectation of getting in touch promptly before moving to contract, and the back-and-forth e-mail boogaloo was not a fun dance for anyone. I even hired an assistant for a short stint to manage my calendar but spent more time managing her then I did getting my calls scheduled and followed up on. Enter Acuity Scheduling (trumpet blast here)! Setting Acuity up was a snap for me, and because I know how to code, I was able to customize the look to mimic my website and serve as a branded landing page. Leads were able to schedule and reschedule themselves on discovery calls; New clients could gain access to my calendar to book time with me and complete needed paperwork. It has absolutely increased my revenue, fostered great communication with incoming and current clients, and saved me money on outsourcing the bulk of my administrative needs. The few snags I have run into were quickly addressed by their friendly team. I can't recommend them enough!

Pros:

Ease of use, the ability for clients to schedule/reschedule without my help, ability to set up an e-mail automation after meeting has wrapped, custom confirmation and reminder e-mails, ability to adjust availability dependent on meeting type.

Cons:

I wish we could customize the look and feel of each different custom scheduling link. Whatever look you settle on for your main link (usernamehere.as.me) becomes the standard look across all direct links (usernamehere.as.me/direct/) unless you embed the code into your website. I actually set up a second Acuity account so I could keep my "landing page" look for the first account. The way I am using it is totally unorthodox, however, and when I spoke with Acuity's team, they were even surprised in how I adapted their tool for my uses. The mobile app is also a little lacking. It doesn't have as much functionality as working with your account through a browser.

NO customer service

Comments: Product is great. Customer service is terrible.

Pros:

It is user friendly and easy to use. My clients have mentioned that they like the ease of the software when scheduling.

Cons:

You will never be able to speak to a customer service representative. Ever. They want to you to email and set up an appointment for someone to email you back and discuss your issue via email. It will take forever and when you are a small business owner, very frustrating to not be able to chat with someone and deal with an issue very quickly and get it resolved. Instead, it will take several days and because you just don't have the time to sit at your computer all day, you will just move on and never get your issues dealt with. They say that they do not offer phone support at all. To me, this is very poor customer service. Also, very frustrating when you have been paying the company for over five years and they can't even do you the curtesy of having a human call you. Also, if you have different types of appointments you will be offering. You will not be able to only allow a certain appointment to be scheduled only next to another already scheduled appointment. So this will leave you with big empty windows of times between appointments. If you want to only allow customers to schedule next to already made appointments, you can do that. But that only is a convenience ,if all of your appointments are of the same type and time duration. If you have 30, 60, and 90 minute sessions, this will not be of use to you. It is very frustrating and negatively effects my business every single week. Again, you won't be able to talk to anyone to see address your issue.

Fairly Priced and Very Good Service with well-developed software | Acuity Scheduling.

Comments: How they won me over? Good Program AND Fast Service.
Quick email replies with well-written explanations supported by a picture, video or animated screen capture. What else can you expect from Technical Support Team? It is all there. If you value your time. you don't need to search online anymore. Trust me. Sign up for their service and test it yourself; 14-day test period is absolutely free and FULLY supported by Acuity Scheduling staff. I have switched from paper daily planners to software back in 2012. As of the time of this review, it's been over 4 years and I have changed software providers 3 times. Well, actually 4 times - because I'm moving again! This time though it looks that I have found what I was looking for Acuity Scheduling. First, I have adopted installable software . It had good doc's to assist the installation, but the backup had to be done manually, through Windows file structure. Once during the process, something got corrupted and I could not recover from it. The company programmer was able to get most files back but not all. It crushed one more time after that, with corruption in password file. Decided to change.
I switched to online booking system based out of UK.
Software was really looking good at first, but turn out it was written in very messy design, difficult to set up and configuration of it took over 6 weeks to make it work the way I wanted.
Changes were partially due to the UK English with a lot of British way of describing things. The cost wasn't bad.
Shortly after I've renewed it for the next year and made the payment they refused to service me because.... I have asked too many questions. Yes, I received email that they don't want me as a customer any longer. They refunded my payment for the second year and cancel my account with 3 days warning. Next I have decided to try another online serviceAppointy. Program isn't to bad, but the service meh, - so-so. I had to deal with a salesman who was making it difficult, but then his manager (who I guess was monitoring the email exchanges), at 2 different occasions, he got involved and make things happen. I wasn't emotionally attached to them and started to look for alternatives. Found few options, tested 4, and decided to go with Acuity Scheduler.
Acuity Scheduling gives me almost all that I need, but what I REALLY like, is the Most Responsive Service that I have ever had.

Pros:

Quick support service - priceless! Unlimited customer intake form customization! Easy to use software. Clean design.

Cons:

Could expend a bit more in customization to implement descriptions of repetitive tasks/procedures, that businesses perform for their customers. i.e. If gas station employee has to write about what he has done for every customer during his shift it would be beneficial for him to have a field that he can select saying; fill up gas tank or wash windshield or pomp all 4 tires.

Not often I can give a 5 Star review

Comments: To be honest I was just expecting another calendar booking system. I say another because there are hundreds if not thousands and I have used quite a lot including some custom made ones written for me.
The problem with many booking systems is they all seem to be specific for certain markets such as room bookings systems and it will have an ugly interface for the customer or ceratin features will be missing. With Acuity Scheduling I was pleasently suprised, First of all the customer screen looks professional and not over busy and confusing. Customer simply selects the product, Date and time slot. Once they are happy they make the booking and you can even request payment there and then. Awsome..
You can setup discounts, coupons and voucher codes, Allow customers to cancel, reschedule the appointments leaving you to do what you do best and not worry about any admin. For me as a photographer, I finaly found something that works for me, is fast, looks good and offers so many custom options.

Pros:

Integration with other apps and to your own existing website Synchronization with the Facebook calendar and google etc. Very feature-rich and easy to customize. being able to set time aside before and or after bookings allow me to prepare for my next session. Everything is self-serviceable for the client, from selecting the product, finding a date and time slot and making payment.

Cons:

OK... So I am going to be very picky here, Very very picky. When creating an event or editing an event or making any type of change you have to find the save button, often right at the bottom of the page, now that may not be a problem for some, but often it is easily missed and you may think the change has been auto saved when it fact it has not and you may have just lost everything. An autosave feature upon any change is any part of a form is filled in would be awsome. When creating an event and setting the duration of the event, you have to input how many minutes it is. Why not enable selecting hours and minutes? I do not want to work out how many minutes a 5 1/2 hr session is going to take. Likewise, what if a session takes up the whole day? just give me the option to choose the whole day.

Maximize Efficiency : Streamline Your Appointments and Automate Your Workflow!

Comments: Acuity Scheduling is an online appointment scheduling software that allows users to easily manage their appointments and bookings. The features of Acuity Scheduling include a user-friendly interface, automatic reminders and confirmations, custom branding options, integration with various payment platforms, calendar synchronization tools, and much more. Acuity's intuitive design makes it easy for customers to book appointments in just a few clicks. With its automated reminders, customers are notified about upcoming appointments via email or text message so they never miss an appointment again. Users can customize their booking experience by selecting the branding colors for their business page and adding custom questions for clients during the booking process. Integrated payment solutions allow customers to make payments quickly without leaving the platform while calendar synchronization tools enable users to keep events in sync across all devices.

Pros:

1. Intuitive and user-friendly interface: Acuity Scheduling offers an easy to use interface, which allows even inexperienced users to quickly set up their schedules in minutes. 2. Automated reminders and notifications: Acuity Scheduling sends out automated emails or text messages prior to appointments, eliminating the need for manual follow-ups and ensuring clients are reminded about their upcoming appointments. 3. Powerful online booking system: The online booking system is highly customizable so that you can configure it specifically for your business’s needs. It also supports multiple payment methods, client profiles and more features that make scheduling easier than ever before. 4. Ability to manage multiple locations: The platform allows businesses with multiple locations to easily manage all of them from one central dashboard, making it a great choice for multi-site operations such as hospitals or clinics with multiple branches across cities or states. 5 Client self check-in feature: This feature lets customers securely check themselves into appointments without having to wait on line at reception desks - saving time for everyone involved!

Cons:

We can customize availability settings by blocking certain days/time slots off so they won't appear during bookings , ensuring only suitable appointment times are shown based on your preferences

Wonderful tool to use in Business

Comments: My overall experience with Acuity Scheduling has been wonderful. When we first implemented it into our business it truly helped to make things flow so much better and has become a very important part of our systems.

Pros:

I really like the ease of use of Acuity. It is absolutely robust but very user-friendly. It is absolutely very easy to integrate into your systems and has wonderful features.

Cons:

While the calendars are great, sometimes when adding multiple calendars, it can be a bit confusing to organize and manage them but you do figure it out in time.

Great software but lacking

Comments: Overall, it's perfect for us. It's everything we need in our scheduling software and it helps tremendously to have an embedded feature to embed on our site without having to redirect customers. If you need to modify the scheduling page in any way, you must do it through CSS (no HTML available). So, if you aren't a computer scientist, you may have trouble customizing some of the page (colors and wording is customizable with a click of a button). A couple of issues I have is 1) no re-direct feature. For example, if I wanted my customers to open the scheduling page in a new window instead of on my website, they see example.acuityscheduling.com but they should see is example.mydomain.com. I think it's called domain mapping? It would be a great feature to have our page with a custom url (not one with Acuity Scheduling in it). Another issue.. 2) payment methods are EXTREMELY limited (just PayPal, Stripe and Authorize.net). There NEEDS to be more payment processors.. seriously.. Also, 3) If you have Stripe connected, you may have PayPal connected also. If you have PayPal connected, you may have Stripe connected also. But, if you have Authorize.net connected, you may not offer PayPal.. it makes no sense why this is and will be very frustrating for Authorize.net merchants using Acuity Scheduling. Another problem? No customization of the checkout. If you need to change the wording of the payment page, you can't. Why? I don't know but I am upset about this. BIGGEST PROBLEM AMONG THEM ALL -- there is no way for your client to schedule more than one service at a time. Yep.. you read that right. They can schedule the same service as a repeat but there is no way for them to book multiple service in one appointment (on same nor different days/times). It's bad.. so, my clients have to book multiple appointments for multiple services and times and it's just a huge mess. A real inconvenience. Is Acuity Scheduling worth the price? I suppose (there is a free version available but you are very very very very very limited). There is some work to be done, some upgrades and features that need to be placed before this is considered "Great" or "Awesome". There is a lot of things that this company can do to make this better and I am not convinced yet that they are even considering upgrading. Step up to the plate and upgrade your software and you have a homerun. Seriously.. maybe a grand slam. So far though, it's a single (or a walk) =(