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Online Booking Systems

Reservations software manages hospitality industry reservations including web-based and onsite solutions. These applications offer a variety of customizable features designed to suit a wide variety of hospitality clients from hotels, motels, condos, and hostels to travel agents and tour operators. Organizations use Reservations software to speed the processing of information and increase the efficient use of available space. These solutions also typically provide integrated tools for a wide variety of business features from accounting and revenue reporting to maintenance and housekeeping management Reservations software is related to Hospitality Property Management software, Rental software, Tour Operator software and Travel Agency software.

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Software Solution for the Hospitality industry. Reservations / Front of House, Stock, Point-of-Sale AND Accounting. Learn more about PAN Hospitality Suite
PANHospitality is the leading provider of a fully integrated Reservations, Management, Accounting and Operational Software solution for the Hospitality industry. All of the above and so many more features in one system. There is thus no need for any other software to manage your operation. Our clients range from small B & B's and Guesthouses to Lodges, larger Hotels, Resorts & Tour Operators. Learn more about PAN Hospitality Suite

Features

  • CRM
  • Promotions Management
  • Customer Support
  • Group Reservations
  • Rate Management
  • Reporting/Analytics
  • Calendar Management
  • Booking Management
  • Mobile Access
  • Inventory Management
The hotel commerce platform with everything you need to succeed. Sell, market, manage and grow your hotel – from one place. Learn more about SiteMinder
33,000 hoteliers trust SiteMinder for smart and simple reservation management. With over 2 million reservations annually, coupled with the world's most powerful channel manager and an ecosystem of 700+ of the industry's best channels and applications, SiteMinder helps hotels of all sizes acquire guests, drive profit and manage property operations with ease. Learn more about SiteMinder

Features

  • CRM
  • Promotions Management
  • Customer Support
  • Group Reservations
  • Rate Management
  • Reporting/Analytics
  • Calendar Management
  • Booking Management
  • Mobile Access
  • Inventory Management
South Africa Local product
All-in-one Property Management System for hospitality businesses to save time, increase revenue and improve guest satisfaction. Learn more about Semper
Semper is an easy-to-use Property Management System that offers hospitality businesses a centralized solution to save time, increase revenue and improve guest satisfaction. With Semper, you have one login and one system that is always in sync. Our software platform includes a PMS, Booking Engine, Channel Manager with 1000+ connections, Payments and Accounting, Event Management and Point of Sale module. Learn more about Semper

Features

  • CRM
  • Promotions Management
  • Customer Support
  • Group Reservations
  • Rate Management
  • Reporting/Analytics
  • Calendar Management
  • Booking Management
  • Mobile Access
  • Inventory Management
Self-service appointment scheduling with the world's friendliest scheduling tool, so you can save time for the rest of your to-do list. Learn more about Acuity Scheduling
Save time, look professional, and keep your customers and business moving with Acuity's self-service reservation-booking magic. From the moment a customer books with you, Acuity's there to perform customer intake, automatically send customized email confirmations to you and your customers, deliver text reminders, and process payments. With Acuity, your day-to-day runs more smoothly. There's even a mobile app, for to manage when you're on-the-go. All you need to do is show up at the right time. Learn more about Acuity Scheduling

Features

  • CRM
  • Promotions Management
  • Customer Support
  • Group Reservations
  • Rate Management
  • Reporting/Analytics
  • Calendar Management
  • Booking Management
  • Mobile Access
  • Inventory Management
Booking and business management software designed to make reservations easy for tourism companies. Learn more about Zaui
Zaui is a technology leading reservation and management software designed for shuttle companies, tour, activity and rental operators. Zaui is one of the longest-standing reservation systems in the industry. Creating innovative tools to grow tourism companies. Features: centralized operations management, e-commerce booking engine, mobile and Point-of-Sale apps, inventory and pricing management, agent/affiliate bookings, vehicle and route management, online reseller (OTA) channels and much more. Learn more about Zaui

Features

  • CRM
  • Promotions Management
  • Customer Support
  • Group Reservations
  • Rate Management
  • Reporting/Analytics
  • Calendar Management
  • Booking Management
  • Mobile Access
  • Inventory Management
The All-in-One Software for Short-Term & Vacation Rentals. One subscription, all tools. 14-day free trial. No credit card required. Learn more about Smoobu
Smoobu is the All-in-One Software for Short-Term & Vacation Rentals. Smoobu syncs all your booking portals, such as Airbnb, Booking.com, VRBO, Trip.com, Agoda etc, automatically, so you no longer need to worry about double bookings and manual prices. One subscription, all tools. Channel Manager, PMS, Website Builder, Booking Engine, Unified Inbox, Online Check-In, as well as a Dedicated Guest Guide that will make your reviews go up. Try Smoobu Pro for 14 days. No credit card required. Learn more about Smoobu

Features

  • CRM
  • Promotions Management
  • Customer Support
  • Group Reservations
  • Rate Management
  • Reporting/Analytics
  • Calendar Management
  • Booking Management
  • Mobile Access
  • Inventory Management
eZee Reservation is a PCI DSS certified, powerful hotel booking engine that gets you infinite bookings for zero commission. Learn more about eZee Reservation
eZee Reservation is a responsive hotel booking engine that lets a hotel's website visitors book directly from the website from any device at any time, thus giving hotels an opportunity to gain unlimited commission-free bookings. Core features of eZee Reservation include a responsive booking engine, payment gateway options, inventory management, affiliate tracking, yield management, email tracking, PMS integration, and more. Learn more about eZee Reservation

Features

  • CRM
  • Promotions Management
  • Customer Support
  • Group Reservations
  • Rate Management
  • Reporting/Analytics
  • Calendar Management
  • Booking Management
  • Mobile Access
  • Inventory Management
Hostaway helps you grow and manage your business with the help of advanced automations, marketing, communication and reporting tools. Learn more about Hostaway
Hostaway is the leading all-in-one vacation rental software for property managers. Designed to automate and optimize all aspects of your operations, Hostaway centralizes your business in one place for effortless end-to-end property management. Easily connect and manage your listings across all major travel platforms, like Airbnb, Vrbo, Booking.com, Google, etc. Increase profitability and occupancy through dynamic pricing and building your own direct booking site. Learn more about Hostaway

Features

  • CRM
  • Promotions Management
  • Customer Support
  • Group Reservations
  • Rate Management
  • Reporting/Analytics
  • Calendar Management
  • Booking Management
  • Mobile Access
  • Inventory Management
miniCal is a free open-source Property Management Software Learn more about miniCal
miniCal is a free open-source Property Management Software. Our main clients are: - Properties looking for customized solution - PMS companies who are looking to outsource their technology. Learn more about miniCal

Features

  • CRM
  • Promotions Management
  • Customer Support
  • Group Reservations
  • Rate Management
  • Reporting/Analytics
  • Calendar Management
  • Booking Management
  • Mobile Access
  • Inventory Management
Create That Business Winning Itinerary in Half an Hour… NOT Half a Day. Developed by tour operators. Learn more about Nitro for Incoming Tour Operators
We make easy-to-use solutions in the complex world of Incoming Tourism. Nitro is the most streamlined Incoming tour operator system for doing tailor-made groups, FIT and MICE. Nitro automates your back-office processes: from quick quotations and beautiful offers, through bookings, operations, documents, financial reports, and a full and easy overview of your workflow. It does not require extensive training and allows you to focus on the tour and the customer instead of IT. Learn more about Nitro for Incoming Tour Operators

Features

  • CRM
  • Promotions Management
  • Customer Support
  • Group Reservations
  • Rate Management
  • Reporting/Analytics
  • Calendar Management
  • Booking Management
  • Mobile Access
  • Inventory Management
Streamline your scheduling process and drive more revenue with Wix’s online booking solution.
Fill up your schedule and drive more revenue by selling your services right from your website with Wix’s leading online scheduling solution. The platform lets you offer custom services, manage staff, calendars & multiple locations, build client relationships, and grow your business—all from one place. You’ll find essential features such as an intelligent booking calendar, mobile management, automated communications, integrated payment & CRM systems, custom analytics, and a full marketing suite. Learn more about Wix

Features

  • CRM
  • Promotions Management
  • Customer Support
  • Group Reservations
  • Rate Management
  • Reporting/Analytics
  • Calendar Management
  • Booking Management
  • Mobile Access
  • Inventory Management
Event ticketing and marketing platform to plan, create, manage, and promote events to the world's largest attendee network.
Eventbrite is the world’s largest event ticketing and marketing platform helping event organizers create, manage, and promote events. From concerts to festivals, and community events to conferences, Eventbrite empowers millions of events in 180 countries, giving them access to a network of over 83 million people looking for unique things to do. Easy-to-use ticketing solutions, as well as event management and marketing tools, help you sell tickets, grow your community, and drive more revenue. Learn more about Eventbrite

Features

  • CRM
  • Promotions Management
  • Customer Support
  • Group Reservations
  • Rate Management
  • Reporting/Analytics
  • Calendar Management
  • Booking Management
  • Mobile Access
  • Inventory Management
Mindbody reservations software simplifies online booking and scheduling, keeps your clients coming back, and grows your revenue.
Mindbody’s all-in-one reservation software has everything you need to seamlessly manage your business end-to-end and grow your revenue. From booking and scheduling to automated reminders and integrated payments, Mindbody helps you thrive. Plus, Mindbody offers innovation you can’t get elsewhere, including an AI front desk (stop missing calls—and client bookings), as well as 700+ partner solutions, open API, and an exclusive network of new clients. Learn more about Mindbody

Features

  • CRM
  • Promotions Management
  • Customer Support
  • Group Reservations
  • Rate Management
  • Reporting/Analytics
  • Calendar Management
  • Booking Management
  • Mobile Access
  • Inventory Management
The world's best online booking software for the beauty and wellness industry. Unlimited possibilities, subscription-free.
Fresha is the only subscription-free appointment booking software for beauty and wellness. Everyone gets unlimited bookings, locations, team members and notifications. Boost your sales and attract new clients by accepting online bookings directly through Google search, your Facebook and Instagram pages, and your website. Clients are easily kept up to date via automated texts, emails and the mobile app. Fresha has zero monthly fees with optional paid features, including card payment processing. Learn more about Fresha

Features

  • CRM
  • Promotions Management
  • Customer Support
  • Group Reservations
  • Rate Management
  • Reporting/Analytics
  • Calendar Management
  • Booking Management
  • Mobile Access
  • Inventory Management
THE restaurant management platform to help you fill seats, run smoother shifts, grow guest relationships, and drive more revenue.
OpenTable helps restaurants do what they do best—better. Whether restaurant owners want to fill more seats, run smoother shifts, build guest relationships, or earn more revenue, OpenTable has easy-to-use solutions. Customers connect to a global network of 1.6 billion seated diners per year, and more than 55,000 restaurants, bars, wineries, and other venues across 105 countries. With free POS integrations, 2-click email campaigns, and more, restaurants can manage all their most important data in one place to scale their success. Learn more about OpenTable

Features

  • CRM
  • Promotions Management
  • Customer Support
  • Group Reservations
  • Rate Management
  • Reporting/Analytics
  • Calendar Management
  • Booking Management
  • Mobile Access
  • Inventory Management
Online Booking System with reminders for all service companies! Let your clients book themselves online - Includes free version.
SimplyBook.me offers the most extensive booking system on the market, that makes you look professional and solves all your online needs. You get a full blown booking website, or a widget for your own website, where you can present your business and accept appointments, sell products, membership, packs, gift cards and service add-ons. A great variety of marketing tools available as well as an Admin app and a branded Client app. An extensive Enterprise Solution available with HQ management. Learn more about SimplyBook.me

Features

  • CRM
  • Promotions Management
  • Customer Support
  • Group Reservations
  • Rate Management
  • Reporting/Analytics
  • Calendar Management
  • Booking Management
  • Mobile Access
  • Inventory Management
Powerful online ticketing and booking solutions for tour, activity, attraction, and event businesses of all sizes.
Our mission at FareHarbor is to make experiences better for everyone. FareHarbor's clients come in all shapes and sizes, from boat rentals to museums, food tours to events, and more! Some love our robust and intuitive software, while others enjoy the world-class 24/7 support they receive. Every day we have the privilege of empowering over 18,000 clients (across 90+ countries) to operate and grow their businesses. We’re the largest in our industry and shaping the future of travel, together. Learn more about FareHarbor

Features

  • CRM
  • Promotions Management
  • Customer Support
  • Group Reservations
  • Rate Management
  • Reporting/Analytics
  • Calendar Management
  • Booking Management
  • Mobile Access
  • Inventory Management
Cloud-based online booking, scheduling, point of sale and marketing software - everything you need to make your life easier.
Booker's cutting-edge salon software helps your run and grow your salon with an all-in-one platform that understands you'd rather be focusing on your clients instead of your administrative duties. Manage your online bookings, point-of-sale, membership and loyalty programs, all while attracting new clients, and making sure they come back. Access your salon business anytime, anywhere, all on Booker's secure, cost-effective, cloud-based software. Learn more about Booker

Features

  • CRM
  • Promotions Management
  • Customer Support
  • Group Reservations
  • Rate Management
  • Reporting/Analytics
  • Calendar Management
  • Booking Management
  • Mobile Access
  • Inventory Management
Setmore offers a free, online scheduling platform for you to connect with your customers.
Setmore offers a free, online scheduling platform for you to connect with your customers. Manage all your appointments through one simple, sleek calendar system and give your business the freedom to grow. Bring on more customers and sharpen your brand image, while taking charge of your working hours. By listing your availability online, your customers can self-book their desired services. Focus on providing an excellent customer experience and let Setmore handle the paperwork. Learn more about Setmore

Features

  • CRM
  • Promotions Management
  • Customer Support
  • Group Reservations
  • Rate Management
  • Reporting/Analytics
  • Calendar Management
  • Booking Management
  • Mobile Access
  • Inventory Management
Lodgify simplifies managing a vacation rental by enabling you to create a website, sync listings across channels, and manage tasks.
Lodgify is the #1 All-In-One Vacation Rental Software that simplifies managing a vacation rental business. Easily create a bookable website, sync property data across channels, and automate every aspect of your business in one place. Connect to top booking platforms like Google Vacation Rentals, Airbnb, Booking.com, and more with our Channel manager. Whether you own a single vacation rental or 500+ properties, Lodgify has the tools you need to increase bookings, save time, and maximize revenue. Learn more about Lodgify

Features

  • CRM
  • Promotions Management
  • Customer Support
  • Group Reservations
  • Rate Management
  • Reporting/Analytics
  • Calendar Management
  • Booking Management
  • Mobile Access
  • Inventory Management
Peek Pro is an end to end solution for tour and activity operators to run their businesses on and off their mobile devices.
Peek Pro is an online booking system that empowers activity operators to increase their revenue, save tons of time, and provide the absolute best service for their customers. Operators are especially wowed by our industry-leading mobile apps and the intuitive design of our back-office system. Features include daily payouts, automated emails, resource & channel management, QR code scanning, gift certificates, free waivers, 20+ customizable reports, and so much more. Learn more about Peek Pro

Features

  • CRM
  • Promotions Management
  • Customer Support
  • Group Reservations
  • Rate Management
  • Reporting/Analytics
  • Calendar Management
  • Booking Management
  • Mobile Access
  • Inventory Management
All-in-one reservation software for small and medium-sized rental businesses.
Booqable provides industry-leading reservation software for rentals, equipment, and activities. Through a powerful back-office, website builder, and mobile app, Booqable helps 4,000+ companies operate more efficiently and increase bookings. Features like real-time availability, date and time selection, and online payments can all be tailored to your unique needs, so you can offer the best reservation experience for your customers. Learn more about Booqable

Features

  • CRM
  • Promotions Management
  • Customer Support
  • Group Reservations
  • Rate Management
  • Reporting/Analytics
  • Calendar Management
  • Booking Management
  • Mobile Access
  • Inventory Management
Xola is an easy-to-use reservation, sales, and marketing system for tour and activity operators.
Xola is the only unified reservation, sales, and marketing platform for tour and activity businesses. Manage every kind of reservation (online, over the phone, in-person, or from a reseller) with real-time availability. Sell through the world's largest marketplaces in a few clicks. Increase online revenue with automated abandoned booking remarketing features and track your marketing success in easily with our Facebook Pixel and Google Analytics integrations. CC rates as low as 1.99% + 30 cents. Learn more about Xola

Features

  • CRM
  • Promotions Management
  • Customer Support
  • Group Reservations
  • Rate Management
  • Reporting/Analytics
  • Calendar Management
  • Booking Management
  • Mobile Access
  • Inventory Management
Guesty for Hosts is a mobile first, affordable and easy to use vacation rental management software, for hosts managing 1-3 listings.
Guesty is an end-to-end property management software for hosts with 1-3 listings and companies with 4+ listings. Guesty integrates with dozens of tools in its marketplace, centralizing operations so users can manage everything from one place. The robust software has diverse features, including channel management, direct booking website, accounting, payment processing, and more. Guesty syncs with Airbnb, Vrbo, Booking.com and more, making it easy to view and manage reservations in one place. Learn more about Guesty For Hosts

Features

  • CRM
  • Promotions Management
  • Customer Support
  • Group Reservations
  • Rate Management
  • Reporting/Analytics
  • Calendar Management
  • Booking Management
  • Mobile Access
  • Inventory Management
WellnessLiving's easy to use management software automates your business to allow you to attract & retain more customers. 24/7 support
WellnessLiving’s all-in-one business management software equips the Fitness, MediSpa & Wellness industry with the automation tools, support, & resources needed to manage & grow their business. Offering flexible settings & dynamic tools like online booking, automated marketing, rewards, website widgets, advanced reporting, mobile apps, and client & staff management, all on one convenient platform, to streamline business operations. It’s the only software you need to attract, convert, & retain more clients. With exceptional 24/7 support through your business growth. Learn more about WellnessLiving

Features

  • CRM
  • Promotions Management
  • Customer Support
  • Group Reservations
  • Rate Management
  • Reporting/Analytics
  • Calendar Management
  • Booking Management
  • Mobile Access
  • Inventory Management

Online Booking Systems Buyers Guide

What is reservations software?

Reservations software offers tools and functionalities that help hospitality businesses streamline their booking processes and manage reservation requests. It offers features such as booking (rooms, tables, vehicles, etc.), payment processing, availability checking, and calendar management. The software has wide applicability in the hospitality, real estate, and rental industries.

Reservation software is related to appointment scheduling , hospitality property management , and registration software .

The benefits of reservations software

As an owner/manager of a reservations-based business, reservations software allows you to set up a flawless, user-friendly booking system. Some of the key benefits of implementing reservation software are:

  • 24/7 availability for bookings/reservations: With a well-implemented reservation system in place, your business can accept bookings 24 hours a day, seven days a week. Customers can access your online portal or use partnered booking platforms to make reservations anywhere, at any time.
  • Avoid booking errors:  One of the main advantages of reservations software is avoiding incorrect reservations or double-booking. With a centralized reservations system in place, everyone will have the latest information regarding room availability or rentals.
  • Automate booking processes:  Reservations software automates the entire booking cycle, from booking requests through payments. Property owners/managers can streamline various operations in the reservations process, such as handling customer inquiries, accepting payments, and managing calendars. A rule-based system lets users set up automated workflows, which allow things like guests automatically receiving booking confirmation via text or email once payment is received.

Typical features of reservation software

  • Online booking: Accept booking requests online and process them based on availability.
  • Payment processing: Accept and process payments, and share receipts with customers.
  • Group reservations: Make arrangements for groups who request reservations at the same time.
  • Booking notes: Capture requests made by customers during the reservation process and share these notes with staff members.
  • Customer support: Provide support to customers via phone, live chat, or email.

Considerations when purchasing reservation software

  • Figure out what you need: Reservations software vendors offer a broad range of basic and premium features. Your feature requirements will be unique based on your business size and type. Basic features such as real-time booking with payment support are fairly standard, while premium features like built-in marketing automation, multi-currency payment gateways, and integration with existing applications may not be necessary. Make a list of your “must-have” and “good-to-have” features before setting building your vendor shortlist.
  • Integration with existing systems: Reservations software may not be the first or only tool you use, so it’s important that it integrates with your existing technology tools. Before making a purchase, confirm that the reservations software you pick fully integrates with your POS , database , and compliance management software , to name a few.
  • Buy reservations software or build your own: The decision to go with third-party software or develop a system in-house depends on the complexities of your reservation/booking process and desired customization level. In-house developed software can be aligned to your existing interface and functionality requirements, but demands significant time and money. On the other hand, third-party reservations software (especially cloud-deployed systems) can be implemented within a few hours at a reasonable price, but may offer lesser customizability.
  • Chatbots are transforming the booking process: Chatbots (AI-backed conversational interfaces) are transforming the way booking inquiries are received and answered. Chatbots can replace or significantly reduce the need for staff to handle customer inquiries, and can address queries without human intervention. According to Humley, more than two-thirds of Americans would like to use chatbots to improve their online travel experience.
  • Predictive intelligence will help improve the guest experience: Reservations software includes tools that capture a variety of customer details. According to Zebra Technologies, 49% of hotel and resort owners are looking for ways to turn guest data into business-relevant insights that can enhance guests’ in-stay experience and improve customer loyalty. Most reservations software vendors have started (or will start) offering predictive analytics capabilities bundled with their solutions.