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Mindbody

by Mindbody

(2 176) Write a Review!

Who Uses Mindbody?

Fitness, beauty, and wellness businesses wanting to provide the best customer experience possible from browsing to booking and beyond.

What Is Mindbody?

Mindbody elevates your customer experience - from the moment they find you on our app to their next visit. Automation doesn't stop at scheduling and business management. Send personalized email and text campaigns at the push of a button. Build your brand with a custom app, filled with all your services and deals. Save time and give your clients the attention they deserve. Schedule your free demo today.

Mindbody Details

Mindbody

http://www.mindbodyonline.com

Founded 2000

Play

Compare Mindbody with similar products

Mindbody

4.0 (2 176 reviews)

current software

Starting price

US$129,00/month

US$59,00/month

US$25,00/month

US$110,00/month

Free Version

Free Version No

Free Version Yes

Free Version No

Free Trial

Free Trial No

Free Trial Yes

Free Trial No

Mindbody deployment and support

Support

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support

Deployment

Cloud, SaaS, Web-based
Mac (Desktop)
Windows (Desktop)
Android (Mobile)
iPhone (Mobile)

Training

Videos

Mindbody Features

Appointment Scheduling Software

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Appointment Management
Automated Scheduling
Availability Indicator
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Class Scheduling
Client Database
Client Management
Client Portal
Confirmation/Reminders
Contact Database
Credit Card Processing
Customer Database
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Electronic Payments
Email Invitations & Reminders
Email Management
Email Marketing
Employee Management
Event Calendar
Event Scheduling
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Real Time Notifications
Real Time Reporting
Recurring Appointments
Reminders
Reporting & Statistics
Room Booking
SMS Messaging
Scheduling
Social Media Integration
Third Party Integrations
Website Integration

View full list of Appointment Scheduling Software

Barbershop Software

API
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Availability Management
Booking Management
Calendar Management
Calendar Sync
Class Scheduling
Client Management
Client Portal
Client Profiles
Confirmation/Reminders
Credit Card Processing
Customer Database
Customer History
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Discount Management
Electronic Payments
Email Invitations & Reminders
Email Marketing
Employee Management
Event Scheduling
Gift Card Management
Inventory Management
Inventory Tracking
Loyalty Program
Mobile Alerts
Multi-Location
Online Booking
Payroll Management
Performance Metrics
Point of Sale (POS)
Promotions Management
Real Time Reporting
Referral Tracking
Reminders
Reporting & Statistics
SMS Marketing Managment
SMS Messaging
Social Media Integration
Task Scheduling
Third Party Integrations
Wait List Management
Website Integration

View full list of Barbershop Software

Business Management Software

API
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Billing & Invoicing
CRM
Calendar Management
Client Management
Client Portal
Contact Management
Customer Database
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Data Import/Export
Document Management
Document Storage
Drag & Drop
Electronic Payments
Email Management
Employee Management
Financial Management
Inventory Management
Inventory Tracking
Invoice Management
Marketing Automation
Order Management
Performance Metrics
Point of Sale (POS)
Project Management
Project Time Tracking
Projections
Purchase Order Management
Purchasing & Receiving
Quotes/Estimates
Real Time Data
Real Time Reporting
Reminders
Reporting & Statistics
Scheduling
Task Management
Task Scheduling
Third Party Integrations
Time & Expense Tracking
Training Management
Vendor Management
Workflow Management

View full list of Business Management Software

Calendaring Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Address Book
Alerts/Notifications
Appointment Management
Attendance Management
Attendance Tracking
Automated Scheduling
Availability Management
Booking Management
Calendar Management
Calendar Sync
Calendar/Reminder System
Class Scheduling
Collaboration Tools
Color Codes/Icons
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Drag & Drop
Electronic Payments
Email Invitations & Reminders
Email Management
Employee Management
Event Calendar
Event Management
Event Scheduling
Facility Scheduling
Mobile Alerts
Multi-Location
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Reminders
Reporting & Statistics
Room Booking
SMS Messaging
Scheduling
Task Management
Task Scheduling
Team Calendars
Third Party Integrations
Timesheet Management
Website Integration

View full list of Calendaring Software

Club Management Software

API
Activity Dashboard
Alerts/Notifications
Appointment Management
Attendance Management
Attendance Tracking
Automated Scheduling
Billing & Invoicing
Booking Management
Calendar Management
Class Scheduling
Client Management
Client Portal
Credit Card Processing
Customer Accounts
Customer Database
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Electronic Payments
Email Management
Employee Management
Event Calendar
Event Management
Event Scheduling
Facility Scheduling
Instructor Management
Inventory Management
Marketing Automation
Member Accounts
Member Portal
Membership Management
Mobile Access
Online Booking
Payment Processing
Point of Sale (POS)
Recurring/Subscription Billing
Registration Management
Reminders
Reporting & Statistics
SMS Messaging
Self Service Portal
Social Media Integration
Team Management
Third Party Integrations
Visitor Management
Website Integration
Website Management

View full list of Club Management Software

Dance Studio Software

API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Attendance Management
Attendance Tracking
Automated Scheduling
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Class Management
Class Scheduling
Client Management
Client Portal
Costume Management
Credit Card Processing
Customer Accounts
Customer Database
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Discount Management
Electronic Payments
Email Marketing
Employee Management
Event Calendar
Event Management
Event Scheduling
Instructor Management
Inventory Management
Invoice Management
Multi-Location
Online Payments
Online Registration
Point of Sale (POS)
Recurring/Subscription Billing
Registration Management
Reminders
Reporting & Statistics
Reporting/Analytics
SMS Messaging
Sales Reports
Self Service Portal
Social Media Integration
Staff Management
Student Management
Third Party Integrations
Website Integration

View full list of Dance Studio Software

Fitness Software

API
Activity Dashboard
Activity Tracking
Appointment Management
Attendance Management
Attendance Tracking
Automated Scheduling
Billing & Invoicing
Booking Management
Calendar Management
Class Management
Class Scheduling
Client Management
Client Portal
Communication Management
Contract/License Management
Credit Card Processing
Customer Accounts
Customer Database
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Discount Management
Electronic Payments
Email Management
Email Marketing
Employee Management
Event Calendar
Event Management
Event Scheduling
Facility Scheduling
Instructor Management
Inventory Management
Marketing Automation
Membership Management
Multi-Location
Online Booking
Payment Processing
Point of Sale (POS)
Recurring/Subscription Billing
Registration Management
Reminders
Reporting & Statistics
SMS Messaging
Self Check-in/Check-out
Social Media Integration
Third Party Integrations
Wait List Management
Website Integration

View full list of Fitness Software

Gymnastics Software

API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Attendance Management
Attendance Tracking
Automated Scheduling
Billing & Invoicing
Booking Management
Calendar Management
Class Scheduling
Client Management
Client Portal
Communication Management
Credit Card Processing
Customer Accounts
Customer Database
Customizable Branding
Customizable Forms
Electronic Payments
Event Management
Event Scheduling
Instructor Management
Inventory Management
Invoice Management
Membership Management
Mobile Alerts
Multi-Location
Multiple User Accounts
Online Payments
Online Registration
Parent Portal
Point of Sale (POS)
Progress Tracking
Real Time Reporting
Recurring/Subscription Billing
Registration Management
Reminders
Reporting & Statistics
SMS Messaging
Scheduling
Score Tracking
Self Service Portal
Skills Tracking
Student Management
Team Management
Third Party Integrations
Wait List Management
Website Integration

View full list of Gymnastics Software

Martial Arts Software

API
Activity Dashboard
Alerts/Notifications
Attendance Management
Attendance Tracking
Automated Scheduling
Belt Ranking Classification
Billing & Invoicing
Booking Management
Calendar Management
Class Management
Class Scheduling
Client Management
Client Portal
Contract/License Management
Credit Card Processing
Customer Accounts
Customer Database
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Electronic Payments
Email Invitations & Reminders
Email Management
Email Marketing
Employee Management
Event Calendar
Event Management
Event Scheduling
Facility Scheduling
For Martial Arts
Instructor Management
Inventory Management
Member Communication
Multi-Location
Online Registration
Point of Sale (POS)
Real Time Reporting
Recurring/Subscription Billing
Registration Management
Reminders
Reporting & Statistics
SMS Messaging
Self Service Portal
Social Media Integration
Student Management
Template Management
Transaction History
Website Integration

View full list of Martial Arts Software

Massage Therapy Software

API
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Availability Indicator
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Class Scheduling
Client Management
Client Portal
Contact Database
Credit Card Management
Credit Card Processing
Customer Database
Customer History
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Debit/Credit Card Processing
Discount Management
Electronic Payments
Email Invitations & Reminders
Email Management
Email Marketing
Event Scheduling
Gift Card Management
In-Person Payments
Inventory Management
Loyalty Program
Multi-Location
Multiple User Accounts
Online Booking
Payment Processing
Point of Sale (POS)
Practice Management
Promotions Management
Ratings / Reviews
Real Time Reporting
Recurring Appointments
Reminders
Reporting & Statistics
Reporting/Analytics
Reputation Management
Rescheduling
SMS Messaging
SMS Reminders
SOAP notes
Scheduling
Social Media Integration
Staff Management
Task Scheduling
Third Party Integrations
Transaction History
Website Integration

View full list of Massage Therapy Software

Medical Spa Software

API
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Barcode / Ticket Scanning
Before & After Pictures
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Class Scheduling
Client Management
Client Portal
Commission Management
Credit Card Processing
Customer Database
Customer History
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Discount Management
Electronic Payments
Email Invitations & Reminders
Email Marketing
Employee Management
Event Scheduling
Faculty/Staff Management
Gift Card Management
HIPAA Compliant
Inventory Management
Inventory Tracking
Loyalty Program
Marketing Automation
Multi-Location
Online Booking
Payment Processing
Promotions Management
Reminders
Reporting & Statistics
SMS Marketing Managment
SMS Messaging
Sales Reports
Social Media Integration
Third Party Integrations
Transaction History
Treatment Packages
Website Integration

View full list of Medical Spa Software

Membership Management Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Application Management
Attendance Management
Attendance Tracking
Calendar Management
Class Scheduling
Client Portal
Committee Management
Communication Management
Contact Database
Credit Card Processing
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dues Management
Electronic Payments
Email Invitations & Reminders
Email Marketing
Email Templates
Enrollments/Onboarding
Event Calendar
Event Management
Event Scheduling
File Sharing
Invoice Management
Member Accounts
Member Communication
Member Database
Member Directory
Member Portal
Member Types
Membership Renewals
Payment Processing
Recurring/Subscription Billing
Registration Management
Reminders
Reporting & Statistics
Self Service Portal
Social Media Integration
Third Party Integrations
Website Integration
Website Management
eCommerce Management

View full list of Membership Management Software

Online Booking Systems

API
Access Controls/Permissions
Activities Booking
Activity Dashboard
Alerts/Notifications
Appointment Management
Availability Management
Billing & Invoicing
Booking Management
Booking Notes
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Channel Management
Credit Card Processing
Customer Database
Customer History
Customer Support
Customizable Branding
Customizable Reports
Customizable Templates
Discount Management
Electronic Payments
Email Templates
Employee Management
Event Scheduling
Group Reservations
Inventory Management
Invoice Management
Mobile Access
Multi-Language
Multi-Location
Online Booking
Payment Processing
Price / Margin Management
Promotions Management
Rate Management
Ratings / Reviews
Real-time Updates
Reminders
Reporting & Statistics
Reporting/Analytics
Reservations Management
Room Booking
SMS Messaging
Social Media Integration
Third Party Booking
Third Party Integrations
Website Integration

View full list of Online Booking Systems

Personal Training Software

API
Activity Dashboard
Activity Tracking
Appointment Management
Appointment Scheduling
Assessment Management
Attendance Management
Attendance Tracking
Automated Scheduling
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Certification Tracking
Class Scheduling
Client Management
Client Portal
Client Profiles
Credit Card Processing
Customer Database
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Electronic Payments
Employee Management
Event Calendar
Event Scheduling
Exercise Library
Fitness Assessments
Fitness Plan
Hybrid Trainer
In-person Trainer
Mobile App
Multi-Location
Nutrition Program
Online Trainer
Payment Processing
Progress Tracking
Real Time Reporting
Recurring/Subscription Billing
Reminders
Reporting & Statistics
SMS Messaging
Secure Login
Social Media Integration
Third Party Integrations
Transaction History
Website Integration
eCommerce Management

View full list of Personal Training Software

Physical Therapy Software

API
Activity Dashboard
Activity Tracking
Appointment Management
Assessment Management
Automated Scheduling
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Charting
Claims Management
Client Portal
Compliance Management
Confirmation/Reminders
Credit Card Processing
Customer Database
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Management
Document Storage
Document Templates
EMR/EHR
Electronic Payments
Employee Management
Event Scheduling
Exercise Library
For Physical Therapy
HIPAA Compliant
Insurance Management
Inventory Management
Invoice Management
Multi-Location
Patient Portal
Practice Management
Progress Notes
Progress Tracking
Records Management
Referral Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
SOAP notes
Scheduling
Task Scheduling
Template Management
Treatment Planning
Workflow Management

View full list of Physical Therapy Software

Pilates Studio Software

API
Activity Dashboard
Alerts/Notifications
Appointment Management
Attendance Management
Attendance Tracking
Automated Scheduling
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Capacity Management
Class Scheduling
Client Management
Client Portal
Credit Card Processing
Customer Database
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Electronic Payments
Email Marketing
Employee Management
Event Calendar
Event Management
Event Scheduling
Facility Scheduling
Invoice Management
Marketing Automation
Member Management
Mobile Alerts
Multi-Location
Online Payments
Point of Sale (POS)
Promotions Management
Real Time Reporting
Recurring/Subscription Billing
Registration Management
Reminders
Reporting & Statistics
Reservations Management
SMS Messaging
Social Media Integration
Staff Management
Task Scheduling
Third Party Integrations
Website Integration

View full list of Pilates Studio Software

Salon Software

API
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Booking Management
Booth Rental Management
Calendar Management
Calendar Sync
Client Database
Client Management
Client Portal
Client Profiles
Commission Management
Confirmation/Reminders
Credit Card Processing
Customer Database
Customer History
Customer Mobile App
Customer Surveys
Customizable Branding
Customizable Reports
Customizable Templates
Discount Management
Drag & Drop
Electronic Payments
Email Invitations & Reminders
Email Marketing
Employee Management
For Salons and Spas
Gift Card Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Online Booking
Payroll Management
Point of Sale (POS)
Real Time Reporting
Recurring Appointments
Reminders
Reporting & Statistics
SMS Marketing Managment
SMS Messaging
Sales Reports
Social Media Integration
Third Party Integrations
Transaction History
Website Integration

View full list of Salon Software

Scheduling Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling
Attendance Management
Attendance Tracking
Automated Scheduling
Availability Indicator
Availability Management
Booking Management
Calendar Management
Calendar Sync
Class Scheduling
Credit Card Processing
Customer Database
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Drag & Drop
Electronic Payments
Email Management
Employee Management
Employee Scheduling
Event Scheduling
Facility Scheduling
Group Scheduling
Mobile Access
Mobile Alerts
Multi-Location
Online Booking
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Scheduling
Real-time Updates
Reminders
Reporting & Statistics
Resource Scheduling
Room Booking
SMS Messaging
Self Service Portal
Task Scheduling
Third Party Integrations
Timesheet Management

View full list of Scheduling Software

Spa Software

API
Activity Dashboard
Alerts/Notifications
Appointment Management
Automated Scheduling
Barcode / Ticket Scanning
Booking Management
Calendar Management
Calendar Sync
Class Scheduling
Client Management
Client Portal
Commission Management
Credit Card Processing
Customer Database
Customer History
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Electronic Payments
Email Invitations & Reminders
Email Marketing
Employee Management
Employee Scheduling
Event Scheduling
For Salons and Spas
Gift Card Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Online Booking
Payroll & Commissions
Performance Metrics
Point of Sale (POS)
Promotions Management
Real Time Reporting
Reminders
Reporting & Statistics
Reservations Management
SMS Marketing Managment
SMS Messaging
Scheduling
Social Media Integration
Task Scheduling
Third Party Integrations
Transaction History
Website Integration

View full list of Spa Software

Yoga Studio Software

API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Attendance Management
Attendance Tracking
Automated Scheduling
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Check-in/Check-out
Class Management
Class Scheduling
Client Management
Client Portal
Credit Card Management
Credit Card Processing
Customer Accounts
Customer Database
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Electronic Payments
Employee Management
Event Calendar
Event Management
Event Scheduling
Facility Scheduling
Inventory Management
Membership Management
Multi-Location
Online Booking
Online Payments
Point of Sale (POS)
Real Time Reporting
Recurring/Subscription Billing
Registration Management
Reminders
Reporting & Statistics
Reservations Management
SMS Messaging
Social Media Integration
Staff Management
Third Party Integrations
Website Integration

View full list of Yoga Studio Software

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Mindbody Reviews

Read all reviews

Overall rating

4/5

From 2 176 users reviews

Average score

Ease of Use 3,8

Customer Service 3,8

Features 3,9

Value for Money 3,6

Review software

Share your experiences with other software buyers.

Write a Review!

Read all reviews

Garrett E.

CIO

Hospital & Health Care, 51-200 Employees

Used the Software for: 2+ years

Overall Rating
Ease of Use
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend

10/10

Alternatives Considered:

WellnessLiving

Reviewer Source
Reviewed on 2019/09/06

"Learn It and Use It"

Pros: I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

Cons: the old design structure of the base platform could use some updates, which they are aware of

Reviewer Source
Reviewed on 2019/09/06

Tatiyana B.

Owner

Retail, 2-10 Employees

Used the Software for: 2+ years

Overall Rating
Ease of Use
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend

6/10

Alternatives Considered:

Square Appointments

Booker

Vagaro

Rosy

Reviewer Source
Source: SoftwareAdvice
Reviewed on 2021/03/10

"I like it but.."

Comments: Mindbody sets a high bar for business software. But unfortunately their quality of customer services does not match the high premium you pay. There are definitely softwares out there that will suit exactly what you are looking for with a support team that is willing to help you in every way at a fraction of the cost.

Pros: Mindbody is like driving a fully loaded Mercedes Benz. Looks pretty. Has all the features. Very custom and detailed.

Cons: Con: way too expensive. customer service plummeted. Not accommodating. Does not matter if you are a long term customer I feel like I am just a number and they could care less if they lose you as a customer or not.

Reviewer Source
Source: SoftwareAdvice
Reviewed on 2021/03/10

Jeff K.

Owner

Cosmetics, 2-10 Employees

Used the Software for: 2+ years

Overall Rating
Ease of Use
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend

0/10

Reviewer Source
Reviewed on 2021/07/28

"Missing basic functions that a small business can't afford to be without"

Pros: It's well known so your clients will recongnise it. Not suitable for spa or salon, maybe it's ok for gyms or classes.

Cons: 1. No option to take a deposit at the time of booking! Only an option to do it manually and pray that customers will do it of thier own accord or pay a staff member to sift through all your appointments and call people. Mindbody will only force customers to pay in full at the time of booking (very agressive) or pay nothing and leave your business a sitting duck for no-shows. Ridiculous in 2021. Quick way to kill a small business with constant no-shows and wasted time. Seems like such a basic function that every software should have!!!! 2. Mindbody does not play nice with others, you are forced to use thier POS system and pay astronomical processing fees. Venmo, paypal and quickbooks offer merchant processing for much less but there is zero viable option to intergrate them. POS system options from them are also from the dinosaur ages, no option for contactless? ITS 2021!!!! 3. Confirmation emails/texts can not be customized depending on appointment type, this leaves you unable to customize anything thats automatically sent and only allows you to enforce blanket policies. Not good enough for such expensive software and not suitable for spas or salons offering various different services.

Reviewer Source
Reviewed on 2021/07/28

Ryan C.

Chiropractor

Health, Wellness & Fitness, 2-10 Employees

Used the Software for: 6-12 months

Overall Rating
Ease of Use
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend

2/10

Reviewer Source
Reviewed on 2020/12/10

"Way too expensive for what you get. Currently the online booking App displays doesn't work"

Comments: Not great. I have reached out to support twice in the past month regarding the issue with the App showing all the wrong appointment times and patients being unable to book. As this is the primary function of the software (and 5 times more expensive than my last software) I told them I need to get out of my contract so I can get a product that works, and they so far refuse, Even though they admit the App is broken. Their response is they can just remove my business from the App. (I pay for this, I want the features.) It also often takes Support several days to respond to support requests, which is very frustrating when you're having a issue. This Software is definitely not worth the $260 a month. I was paying $50 for Acuity and it was a better product, and I will be switching back as soon as I can get out of this contract.

Pros: It has a lot of features if you are able to figure out the quirks of the software. The Mindbody App can be really nice, (but right now mine is broken and is limiting the ability for patients to schedule.)

Cons: First off, there is no trial period or Demo that allows you to play with the software and soft launch for you to test to make sure it works for your application, and they force a 12 month subscription. A lot of things they told me the software could do, that it does not in fact do. I learned the hard way that this system is geared much more towards classes and not services. A lot of features I was told to work are things like the waiting list feature, but that is only for classes. (it was a huge reason why I picked the software.) The software can be really clunky and is way too finicky. I have used 4 or 5 different booking platforms in the past and this by far is the least user friendly. The services widgets that go on the website are nowhere near as modern looking as the class widgets, the widget on my website looks like it came straight out of Windows 95, which on a nice designed website looks terrible. The biggest issue, that has apparently been going on for more than a month is that the Iphone App apparently has a bug that has caused my office's availability to show completely wrong times to book. When I log in under the patient app it shows times available for booking that I am not even in the office for. When a patient goes to book one of those times a error pops up. I had several patients reach out to me for a matter of weeks telling me they were having issues booking which I thought was user error but Mindbody confirmed it is on their end.

Reviewer Source
Reviewed on 2020/12/10

Diane B.

Director of Ops

Health, Wellness & Fitness, 11-50 Employees

Used the Software for: 2+ years

Overall Rating
Ease of Use
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend

9/10

Reviewer Source
Reviewed on 2021/06/03

"We love MindBody"

Comments: We are big fans of the MindBody application. Easy to use, easy to navigate and the customer service staff is absolutely wonderful!

Pros: Ability to schedule various types of services in one central place and view all staff appointments in one place.

Cons: Would be useful to have a variety of integration points with other softwares such as accounting software. Cannot easily generate a report that shows account adjustments for a prior date which sometimes can be cumbersome when reconciling our YTD sales with our books.

Reviewer Source
Reviewed on 2021/06/03

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