18 years helping South African businesses
choose better software

GPS Insight
What Is GPS Insight?
GPS Insight helps customers engage their fleet by delivering innovative solutions and actionable insights. Organizations across North America turn to GPS Insight when they are sick of high fleet operating costs, are worried about safety on the roads, and have inefficiencies that waste valuable time and money. GPS Insight offers all-encompassing fleet software for organizations with fleets of vehicles, trailers, and other mobile assets.
Who Uses GPS Insight?
Businesses with drivers, vehicles, assets, heavy equipment, and trailers are our specialty. Our goal? It's safe to say that we assist ANY fleet, no matter the industry or challenge.
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GPS Insight
Reviews of GPS Insight

Daily user
Comments: I am a Service Coordinator/Dispatcher for a large forklift service company. I have customers that need immediate service and by utilizing the GPS tool, I can see what technician I have closest to the customer and be able provide a realistic arrival time.
Pros:
The ease of use. I open it when I get in to the office and it stays open all day. I can dispatch a technician based on who is closet, which is my favorite feature of GPS Insight
Cons:
When running a report based on days, it is hard to select the specific days you want without it highlighting a range. Could be a user issue. I would like to see a 'traffic' feature built in as real-time so I could re-route when needed.
2024 Overview
Comments: Overall, GPS Insight has met all of our company's needs! We were able to set up an onboarding training to introduce the product to our managers, directors and inspectors with no issues. We were also able to set up an in-depth training with a few of our managers who would be using the application more than others. The GPS Insight support team has been pretty helpful! The email responses have been slow, but the chat feature can be helpful in a pinch. Our new POC [sensitive content hidden] has been very responsive and helpful whenever there has been an issue or questions that we've needed answered. He is very friendly and super easy to work with. Excellent job!
Pros:
The ease of being able to use the product. Very User friendly and direct!
Cons:
The report function still seems to have some glitches as I've submitted a couple tickets regarding issues with pulling reports. (Ex: all vehicles was not populating ALL vehicles so had to go in individually to pull each report)
GPS Insight Response
2 months ago
Such an amazing year-in-review! Thank you, Melene! We're happy to hear that onboarding was a breezing and that our reps are continuing to provide stellar service!
Wonderful Videos
Comments: Insight has been great giving us feedback on the drivers and allowing us the ability to have growth training. It has helped us save our drivers too! Being able to send insurance videos is wonderful!
Pros:
GPS Insight has a lot of great features but being able to see all around the truck and the driver has been a saving grace more than once already.
Cons:
Finding events can be tricky at times. If there is not an alert but a driver says something happened between certain times, it gets tricky finding an event.
GPS Insight Response
2 weeks ago
Thank you so much for the amazing review, Kimberly! Happy to hear your drivers have been enjoying the training and reward features!
Use Anyone But GPS Insight
Comments: I would NOT recommend GPS Insight to anyone for many reasons. First and foremost, the lack of communication with their customers is unbelievable. I call and call, but I cannot speak to a representative. I leave a voicemail and pray for a return call that may or may not come. Forget about email. If I get an email response within a week, I consider that a “win.” Second, I’ve been trying since August to resolve issues with equipment. This is December. When I was told I had to pay to replace units that went out due to technological failure on the part of GPS Insight, I knew it was time to find coverage elsewhere. Third, canceling service with this company is a nightmare. I am thankful that I DOCUMENT EVERYTHING. I continue to receive invoices for rental units I returned AND they (acknowledged they) received 2 months ago. I sent shipping tracking numbers 4 TIMES to ensure they didn’t charge my card (on file) for units I returned. However, they did charge my card (on file) for units I returned. After I reported fraud to my bank, they finally refunded those charges last month. Today, I received yet another invoice for the units I returned to GPS Insight 2 months ago. I find this entire situation extremely frustrating and just plain sad. Initially, the service from GPS Insight was great. In fact, I was a customer for nearly 5 years. However, I have discovered there are many companies with much better customer service. Do yourself a favor and use one of them instead of GPS Insight, un
Pros:
When the units were working, we used it solely for tracking GPS in our trucks.
Cons:
Poor customer service, no communication, they expect you to pay to replace their units that are broke, fraudulent charges on cards (on file) after units have been returned.
Alternatives Considered:
Fleet tracking done nearly right
Comments: Having moved as part of the end Rhino Fleet Tracking, we had a rocky start until all the old gps units were replaced. The new units provide more features than Rhino ever did. Overall a good improvement.
Pros:
The level of detail in reports is outstanding. Being able to run such a wide range of options makes finding a one-off incident as easy as reviewing regular reporting. The auto refresh of the live maps is a nice feature as well, added bonus to being able to find nearby vehicles.
Cons:
Menu navigation is not exactly intuitive for the non technical staff using the system. The absolute worst are the chat ads popping up every time I sign in. I already pay for the service, stop pushing on the maps screen especially. Alerts do not always work, or work at the wrong time. Allowing the drivers to opt out of alert/violation messages is a fail.
GPS Insight Response
2 months ago
Thanks for the thorough review, we appreciate your honesty and time, David! We'll take your maps suggestion to our team to implement a sure-fire way to make your view as clean and uncluttered as possible. Thanks again!
GPS Insight review.
Comments:
Sales-Good,
CSR-Very Good
Installation Quality- Good
Installation Scheduling- Good
Pros:
It integrates with our business system. Live phone support. Product is installed with a plug and play harness for future camera capability. Unit is small and easily hidden.
Cons:
Having to have hard reset performed to many units at our expense. No ability to set in cab warnings without going through customer service.
GPS Insight Response
2 months ago
Thanks for the honest review, George! We're happy to hear things have been great since the switch from Geotab!
Alternatives Considered:
Worth the investment!
Comments: Pretty good. I wish you worked with my insurance carrier for a discount. My carrier Acuity works with 2 other providers and I would get a 15% discount on insurance! thats a lot given my auto insurance is about $40k/yr.
Pros:
Cameras and alerts for sleepy drivers, distracted driving and driving too close!
Cons:
Installation and battery issues on vehicles. We constantly have trucks with dead batteries if its a long weekend.
GPS Insight Response
2 months ago
Amazing review, Josiah! Thank you so much for the insight, we're glad you've seen some great benefits since switching from Verizon Connect!
Helps keep our eye on our assets!
Comments: Great. We have several people using this tool and we are able to divide it into small groups so only certain people have visibility to certain things! Works great!
Pros:
I do love the GPS insight website. I like many features like the mileage tracking, the diagnostics area
Cons:
the reporting is not as easy as the previous program we were using, Rhino
GPS Insight Response
2 months ago
Thanks so much for the positive review, Jen! We're thrilled to hear that things have been going well since the transition!
get gps insight
Comments: very well very friendly people to help and they know what there talking about
Pros:
its tracking abilities even in not so great areas
Cons:
nothing really havent had no problems with product or there services
GPS Insight Response
2 months ago
Wonderful to hear, Charlie! Thanks so much for sharing your story with us!
Satisfied Customer - reliable products
Comments: We have been a GPS Insight customer for 5 years with no complaints. Any support issues we've had were promptly replied to and resolved, most of which were updating to new vehicles, etc.
Pros:
It fully integrates with our GIS system via the MultiSpeak Interface and have very little downtime.
Cons:
We do not have any dislikes at this time.
GPS Insight Response
2 months ago
Great review, Keith! We're glad to hear that your company has been enjoying GPS Insight!
GPS Review
Comments: Overall, this software is the best I have worked with. Gives you complete picture of your fleet.
Pros:
I love everything about this software. No Matter how big your fleet is or how small, this is a complete tracking software that is easy to use .
Cons:
Learning it is the only negative I see, It would be great to watch videos of how things work. Sometimes I get lost when I am looking for a report to run.
GPS review
Pros:
I like the ease of use of website and reps are timely and helpful.
Cons:
There seems to be a lot of accounting issues such as billing.
GPS Insight Response
2 months ago
Thanks for leaving a review, Lori!
Pinch A Penny Review
Comments: its been great and customer service is great too
Pros:
Very easy to use and understand all data
Cons:
really nothing we dislike about the product
GPS Insight Response
2 months ago
Thanks so much for the amazing review, Javier!
Excellent full service product!
Pros:
Getting really accurate data info, like speed, idle time, start, stop, maps, history just about everything you can think of, including vehicle maintenance.
Cons:
Can be a little difficult to use the reports section
GPS Insight Response
last year
That's amazing to hear, Dean! Thanks for taking the time to let us know how much you enjoy our hardware and software! We're actively working on reporting features, keep your eyes open for upgrades.

A reliable flexible experience.
Comments: Real time alerts, tracking, and reliable historical data
Pros:
Good visibility and tracking of fleet. Very flexible customization with way points, alerts via SMS/email, etc. Use historical mapping for accident investigations, order delivery verification, etc.
Cons:
Uninstalling and reinstalling the units when we upgraded trucks was a little bit of work but it's a once/7 year process so not that bad.
GPS Insight Response
7 years ago
Thank you for your review Edward! We greatly appreciate your business and your feedback. Please don't hesitate to reach out if we can be of any assistance. Always Here to Help, GPS Insight
One of the best out there!
Comments: This software is a crucial part to maintaining and tracking our most valuable assets.
Pros:
There is an abundance of reporting features to take advantage of. You can view pretty much any detail about your vehicle you'd like. The part we like most though, is the support we get from our team. From our account manager, down to a support tech taking a call... everyone is eager to help and wants to please.
Cons:
Everything has little cons here and little there and really there is no getting around it. Our Cons aren't anything we wouldn't experience with another service. We have some devices randomly stop working, typically they get a magical update and they are good to go! The ones that don't, get replaced and there is no issue. The biggest down side to us is being able to see which vehicle was at a specific time/location without having to export into a different program.
GPS Insight Response
7 years ago
Thanks for your review Jeremy! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your feedback. We have forwarded your feedback to your Account Manager and they will be in touch to help, as you have the ability to view vehicle times and locations within our portal. Always here to help, GPS Insight.
Good Company and Good Buy
Comments: Well ran company built on customer solutions. Highly recommend them.
Pros:
Functionality as well as customer service support
Cons:
Unit Batteries need improvement on the GPS asset tracking devices.
GPS Insight Response
6 years ago
Hello - thank you for your feedback, we're glad to hear you are happy enough with our services to recommend us! We would like to help you with the asset tracker battery issue you mentioned. Our technical support team can be reached 24/7 at (866-477-4321), option 2. Always here to help, GPS Insight
We use GPS for our 8 courier Employees coordinating medical pickups. We love it!
Comments: Being able to Keep track of employees while they are driving so we can coordinate medical pick ups with ease.
Pros:
Being able to Have a SHARED whiteboard, as well as using Landmarks to find which vehicle is closest to locations. Also messaging is a great tool!
Cons:
Having to Constantly REFRESH the current locations of vehicles. It would be nice to have it auto refresh every few seconds. Also the Messaging could be worked on a little more. Once a message is texted, it would be nice to have some sort of "delivered" and "opened" notification (similar to iMessaging on our Phones) sometimes we double send a message not knowing if it actually was sent or not.
GPS Insight Response
7 years ago
Hi Yelena - thank you for taking the time for share your feedback. We are glad to hear you love our products! We have forwarded your concerns to our product and developments teams. Always here to help, GPS Insight
Good tracking, Easy and convenient usage
Comments: I can check on our vehicles at all times and verify timesheets with GPS.
Pros:
Highlights for me, are the activity detailed report and the app on my phone. The report is easy to read and give lots of information. I love that I can click on the address in the report and it gives me a map of actually location and the landmarks in area. The app is also great, because I can check on our vehicles, even when I'm away from the office.
Cons:
On the app side, sometimes I need to refresh a couple times to get update data and it can be a little slow when refreshing. However, it might be a timing out issue which is understandable.
GPS Insight Response
7 years ago
Thank you for your feedback Denissa! We greatly appreciate your business and your feedback. If we can ever assist in any way please don't hesitate to reach out. Always here to help, GPS Insight
Very easy to use both on the desktop and the mobile app. I use this every day.
Pros:
I love its ease of use. I use the software daily on both my desktop and the mobile app to track the progress of our driver. I love its real time visibility, love the function we have built in that tells us what has been dropped off / picked up. I also love the reporting that is available and its ability to be exported so I can dive into the data further.
Cons:
The only con that I have with this software is I cannot determine the time it will take my driver to go from point A to point B. For example, if he is leaving a hospital and going to another I would like the ability to see how long it will take him. I see a function that will tell me time from the office to a location or vice versa but even that doesn't see to work. If that can be fixed or added in it would a great asset to us managing his day.
GPS Insight Response
8 years ago
Thanks for the review Dave! We would be happy to discuss determining the time it will take for your driver to go from point A to point B. Please give your account manager a call. Again, thank you for the kind words. Always Here to Help, GPS Insight
Very pleasant when I have had questions about the different functions.
Comments: Being able to track the trucks from my branch whether I'm doing investigations or routine checks, this systems has performed very well.
Pros:
Easy to use and understand when I have to track the whereabouts of a vehicle that a complaint has been called in on, or tracking when a employee arrives to a site or is involved in an incident.
Cons:
There are times where the system freezes our when the system goes out would prefer to receive an email about the issue instead on an email from the corporate office making me aware of the issue..
GPS Insight Response
8 years ago
Thank you for the great review Ben! We love working with you and your company and look forward to many more years of success together. Please contact us to address any issues you have with the system. Always Here to Help, GPS Insight
We use this for our fleet at work and it helps with keeping up with the trucks.
Pros:
We can let our customers know where the trucks are at all times, since we are a delivery company. This also helps with letting the drivers know where they will be delivering to if they cannot find a jobsite.
Cons:
It is hard to maneuver around when you are trying to do the mileage and the maintenance on the vehicles. There are too many screens that have the same features.
GPS Insight Response
7 years ago
Hi Robert, thanks for taking the time to leave us a review. We're sorry to hear you are having issues with vehicle maintenance. Your comments have been forwarded to your Account Manager and he will be reaching out directly to help remediate this issue. Please don't hesitate to reach out if anything else comes up. Always here to help, GPS Insight
We sometimes have difficulties but service a rural area and our vehicles have interlock systems,
Comments: Knowing what the work force is doing and having documentation of when and how they did.
Pros:
I like being able to look up how a driver is performing and going back in time to specific days. I like seeing where drivers are using the app on my phone. I like sending messages and responding to messages from my desktop.
Cons:
When assigning fobs and retrieving Fleet data for services could be more user friendly. MOST OF THE FUNCTIONALITY IS GREAT. Sometimes it seams a little difficult to operate.
GPS Insight Response
8 years ago
Thanks for the great review Tim! We will have a solution to the driver assignment coming soon. Please contact your account manager for details. We appreciate your business! Always Here to Help, GPS Insight
Usage since2012
Comments: Been using since 2012 or earlier and the ease with transitioning between vehicles has been great. They keep up to date with the newest technology and we are happy to team up with GPS Insight for our Fleet management needs.
Pros:
The ease with tracking vehicles via phone or online.
Cons:
Nothing. Its a great software and has helped me through out our companies growth.
GPS Insight Response
6 years ago
Salimah, Thank you for your review! We appreciate your business and long time partnership. Always here to help , GPS Insight
Pete D'Amico, Service Supervisor
Pros:
Ease of use easy to move around and then reports are easy to generate.
Cons:
Do not like the activity reports, seems there would be an easier way to write them it's difficult for a customer to understand whose's disputing a technicians time.
GPS Insight Response
6 years ago
Peter, Thank you for your review. We appreciate your business. We will have your Customer Success Manager follow up with you on the reports. Always here to help , GPS Insight