athenaOne

athenaOne

by athenahealth

Who Uses athenaOne?

physicians, physician executives, clinical managers, practice managers, office administrators, healthcare executives, c-levels, hospital administrators, nurse practitioners, physician assistants

What Is athenaOne?

athenaOne helps doctors deliver high quality care by organizing the moment of care for maximum clinical productivity, performing administrative and quality services on a doctors behalf to ensure full payment, and tracking all physician orders to close the loop on results and follow-up care. Doctors benefit from continuous embedded access to the best practices of the nations largest clinical network, the most up-to-date and extensive quality rules and industry guidelines.

athenaOne Details

athenahealth

https://www.athenahealth.com

Founded 1997

athenaOne Pricing Overview

athenaOne does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

athenaOne Features

Electronic Medical Records Software
Appointment Scheduling
Charting
Compliance Tracking
E-Prescribing
HIPAA Compliant
Handwriting Recognition
Meaningful Use Certified
ONC-ATCB Certified
Self Service Portal
Voice Recognition
Claims Processing
Claims Scrubbing
Code & Charge Entry
Compliance Tracking
Customizable Dashboard
Dunning Management
Insurance Verification
Invoice History
Practice Management
Quotes/Estimates
Remittance Advice

athenaOne Reviews

Showing 5 of 693 reviews

Overall
3,7/5
Ease of Use
3,7/5
Customer Service
3,7/5
Features
3,7/5
Value for Money
3,5/5
Melanie S.
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2018/03/18

"Medical clinic emr"

Pros: I loved using Athenaclinicals. It has lots of helpful learning modules to help train staff. Creating reports was a big help as well.

Cons: Clearing claim holds is a challenge because the language is not alwats easy to interpret! Offering learning modules would help.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2018/03/18
Colleen K.
COO
Medical Practice, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2019/10/18

"Athena review"

Comments: For the most part excellent. Upgrades and updates seem to have slowed down and I think Athena has leaned more on the Market Place Vendors and less on enhancing included offers. I have made suggestions over the years and have given up as I do not feel the suggestions postings are something that Athena has been able to keep up with.

Pros: Claims scrubbing software. Our claims go out clean and are paid quickly. Support with MIPS. Reporting capability. Athena Text messaging. Versatility, software runs on any device. Athena text messaging. Monthly account manager calls and metrics. Partnership. Ease of creating order sets and working in clinicals. Market place partnerships are great and enhance the software and functions. Not afraid to be disruptive and things up looking for best and innovative practices.

Cons: Collector and Communicator insurance card copy do not communicate. Hoping one day soon you will be able to interface with EPIC. The reporting is so good that sometimes I need more support to ensure I am selecting the correct criteria.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2019/10/18
Verified Reviewer
Registered Nurse
Hospital & Health Care, 10 001+ Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2020/04/16

"Athena in Healthcare"

Comments: AthenaOne takes time to learn, but once you get the hang of it, I feel that it is straightforward. You have to learn it's nuances. From there, it is a simplified tool to help track patients, keep tasks on track & provide patient-centered care.

Pros: I think athena has many great features. It is easy to visualize the patient's demographics and recent notes about them, from your own clinic or others in the network. I love that you are able to keep up-to-date this way. For example, before seeing a patient who you referred last visit to a specialist, being able to see their assessment is quick and user friendly. Overall, I love working with athena's dashboard to keep an eye on multiple providers' buckets.

Cons: I think athena takes time to get use to. There is a lot of 'clicking' involved. For example, it has a new feature with one of it's latest updates that leaves a patient case in 'data entry' until the user selects the option saying 'data entry complete' and saves it. This is an additional step that has caused some issues with providers placing cases in the wrong place or not closing them properly.

  • Reviewer Source 
  • Reviewed on 2020/04/16
Angelique A.
Physician/ Owner
Hospital & Health Care, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    1/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    4/10
  • Reviewer Source 
  • Reviewed on 2017/01/07

"Great reports, poor customer service"

Comments: Athena has a great and robust reporting module especially helpful for practices attesting for meaningful use and PCMH, the problem with this is that it is difficult to do on your own and requires a Customer service ticket which takes a long time to get answered. The charting is easy once you get your templates setup. If you do not do this on the front end (during implementation) getting help to do later is impossible and you will need help as it is not very intuitive. Many templates were lost during one of their upgrades without warning so it has been difficult to rebuild them. We have grown and added locations while on Athena and because they are your primary biller if they do not verify all of the credentialing that you send them you cannot bill. This was problematic because you cannot directly talk to the persons doing this there is always a go-between with Athena. I love the EPCS for patients requiring a schedule, as a pediatrician I have quite a few ADHD pts and nice not to worry about assessing where prescriptions really lost! No need for paper. However, with one of their upgrades, I can no longer save medications so must write sig and quantity for every medication each time which is time-consuming. Lastly, the promised billing has failed our practice. The workflow was to be we would not need a biller and get increased revenue with clean claims. We see a large Medicaid population and were not told that they had virtually no experience with that and even going to them with specifics as to the problem it would still take upwards a month to fix. Not only have we not gotten rid of our biller but increased his time as many Medicaid claims he submits thru the portal yet Athena charges us for this. The account managers are unavailable in meetings vacations or no longer with the company.
Pros: Reporting, Easy charting once template is created, EPCS, Integration of charges to the superbill
Cons: Customer support, E-prescribing, Not reasonable expectation to not need a biller, Overpriced, not a good fit if you are a practice that adds services, providers, or locations, must use their bank to receive payments and then it takes 1-2 days to get transferred to your business account

  • Reviewer Source 
  • Reviewed on 2017/01/07
Jill A.
Certified Nurse Midwife
Medical Practice, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2020/04/13

"Athena"

Comments: I have liked using athena

Pros: Athena is very easy to use for EMR. I love the suggested orders and medications when you enter a diagnosis.

Cons: Sometimes labs or appointments are showing up under another provider's name.

  • Reviewer Source 
  • Reviewed on 2020/04/13