--- description: Learn more about athenaOne price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: athenaOne Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Electronic Medical Records Software](/directory/20028/electronic-medical-records/software) > [athenaOne](/software/98735/athenaone) # athenaOne Canonical: https://www.capterra.co.za/software/98735/athenaone Page: 1 / 38\ Next: [Next page](https://www.capterra.co.za/software/98735/athenaone?page=2) > Web-based tool that offers electronic health records, revenue management \& patient engagement modules for optimized patient outcomes. > > Verdict: Rated **3.8/5** by 911 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses athenaOne? Physicians, physician executives, clinical managers, practice managers, office administrators, healthcare executives, c-levels, hospital administrators, nurse practitioners, and physician assistants. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 911 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: athenahealth - **Location**: Watertown, US - **Founded**: 1997 ## Commercial Context - **Pricing model**: (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Appointment Management - Appointment Scheduling - Billing & Invoicing - Case Management - Charting - Claims Management - Claims Scrubbing - Clinical Notes - Code & Charge Entry - Coding Assistance - Decision Support Software - Document Management - Drug Reference Database - E-Prescribing - EMR/EHR - For Medical Purposes - For Physical Therapy - Formulary Management - HIPAA Compliant - Immunisation & Allergy Tracking - In-Patient Management - Initial Assessments - Insurance Eligibility Verification - Inventory Management - Invoice History - Medical Billing - Medical History Records - Medication Management - Multi-Location - Multi-Provider Practice - Out-Patient Management - Patient Engagement Software - Patient Intake - Patient Management - Patient Portal - Patient Records Management - Patient Scheduling - Physician Management - Physician Scheduling - Practice Management - Records Management - Reminders - Remittance Advice - Remote Treatment Planning - Scheduling - Secure Messaging - Self Service Portal - Treatment Planning - Vaccine Management - Video Conferencing ... and 1 more features ## Integrations (33 total) - Abridge - Assist - Assist - Assist - Beam Health - Bridge - Bridge - Care Management - DeepScribe - Fullscript - PatientIQ - Phreesia - Recommend - Recommend - Rectangle Health ... and 18 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Electronic Medical Records Software](https://www.capterra.co.za/directory/20028/electronic-medical-records/software) ## Related Categories - [Electronic Medical Records Software](https://www.capterra.co.za/directory/20028/electronic-medical-records/software) - [Cardiology EMR Software](https://www.capterra.co.za/directory/32561/cardiology-emr/software) - [Podiatry EMR Software](https://www.capterra.co.za/directory/32617/podiatry-emr/software) - [Medical Billing Software](https://www.capterra.co.za/directory/30026/medical-billing/software) - [Telemedicine Software](https://www.capterra.co.za/directory/30949/telemedicine/software) ## Alternatives 1. [Carepatron](https://www.capterra.co.za/software/195467/care-patron) — 4.4/5 (858 reviews) 2. [Jane](https://www.capterra.co.za/software/178984/jane-app) — 4.8/5 (519 reviews) 3. [SimplePractice](https://www.capterra.co.za/software/130710/simplepractice) — 4.6/5 (2827 reviews) 4. [Mend](https://www.capterra.co.za/software/165634/mend-app) — 4.6/5 (920 reviews) 5. [Practice Better](https://www.capterra.co.za/software/159263/better) — 4.8/5 (96 reviews) ## Reviews ### "User friendly EMR" — 5.0/5 > **Jonathan** | *19 July 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: EMR really easy to handle for multiple patients. Good for middle to small size practices. I am able to handle multiple records at the same time. > > **Cons**: It works fine for me. No concerns so far. It does require a computer with good specs to run smooth. It would freeze in older pcs. ----- ### "Great system to get payment accurately." — 5.0/5 > **Werner** | *10 March 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Great to look up patients, great for payments, scheduling patients, medical records > > **Cons**: limited to upload documents. I did not find any other cons. > > The learning process was great, live and virtual training was great and proactive. ----- ### "Warning: Athenahealth may put you out of business" — 1.0/5 > **dana** | *09 June 2025* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: nice looking software but the training is all videos that are cryptic and not helpful. Customer service just gives the run around, hardly any answers. > > **Cons**: I want to be honest with all potential clients. This review is not one star. It is zero. I changed from Curemd to Athena because they made claims that they could increase my income as a solo medical practitioner. 3 months after changing over to Athena, our income was slipping. By 4-5 months we were having trouble meeting payroll. Six months in it was clear we may be going out of business after 26 years. I took no salary for 7 months, worked 24/7 and finally was given the advice that the only way to save the company was to go back on Curemd which we did. Six months later we are back on our feet. Over $600,000 in collections remains missing. Athena barely worked claims. Their customer service barely speaks our language and is of no help. The "Customer Success" manager seemed to be hell bent in putting us out of business. When I finally got our case escalated to the VP of Sales, he only made it worse and was actually agressie toward us. Curemd is honest, reliable, and goes to the wall with each and every claim. You can always reach someone who knows what they're doing. Do not get involve with this company. They were sued for millions by a hospital for fraud. They were bought by Bain Capital 10 years ago and they probably gutted whatever value there was. > > Horrendous, almost put me out of business after 26 years. I am very serious. 3 months after changing over to Athena, our income was slipping. By 4-5 months we were having trouble meeting payroll. Six months in it was clear we may be going out of business after 26 years. I took no salary for 7 months, worked 24/7 and finally was given the advice that the only way to save the company was to go back on Curemd which we did. Six months later we are back on our feet. Over $600,000 in collections remains missing. Athena barely worked claims. Their customer service barely speaks our language and is of no help. The "Customer Success" manager seemed to be hell bent in putting us out of business. When I finally got our case escalated to the VP of Sales, he only made it worse and was actually agressie toward us. ----- ### "Happy office means happy patients" — 5.0/5 > **amy** | *27 February 2026* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Athena incorporates everything into one place which is vital for a busy practice. I found this to be a huge time saver as opposed to having to log into several different systems. > > **Cons**: There have been times I had trouble getting thru to customer service/support, however, when I did, they were extremely helpful. > > Overall, my experience with AthenaOne has been positive. I feel it saves valuable time and that benefits both office staff and the patient. The ease of automated billing has really increased our revenue and the speed in which we are reimbursed in our office. ----- ### "5 STARS all the way around\!" — 5.0/5 > **Leigh Ann** | *27 February 2025* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: This software hands down is the best I have ever used. I have worked in Medical Administrative for 30 plus years and this one is my favorite. The best part is how when a patient sends a message you can add whom they want to speak with, and it keeps a trail of everyone they have spoken with and if they were taken care of in the end. > > **Cons**: In the beginning I struggled to learn Athena. This would fall on the training. If the proper training is in place, it is very efficient. > > I give it 5 stars\! I wish all practices used this software. ----- Page: 1 / 38\ Next: [Next page](https://www.capterra.co.za/software/98735/athenaone?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/98735/athenaone) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data