by athenahealth3.5 / 5 675 reviews
Who Uses This Software?
physicians, physician executives, clinical managers, practice managers, office administrators, healthcare executives, c-levels, hospital administrators, nurse practitioners, physician assistants
Average Ratings675 reviews
- Overall 3.5 / 5
- Ease of Use 3.5 / 5
- Customer Service 3.5 / 5
- Features 3.5 / 5
- Value for Money 3.5 / 5
- Free Version No
- Free Trial No
Cloud, SaaS, Web
- Founded 1997
athenaClinicals helps doctors deliver high quality care by organizing the moment of care for maximum clinical productivity, performing administrative and quality services on a doctors behalf to ensure full payment, and tracking all physician orders to close the loop on results and follow-up care. Doctors benefit from continuous embedded access to the best practices of the nations largest clinical network, the most up-to-date and extensive quality rules and industry guidelines.
- Appointment Scheduling
- Compliance Tracking
- Handwriting Recognition
- Meaningful Use Certified
- ONC-ATCB Certified
- Self Service Portal
- Voice Recognition
- Accounting Integration
- Appointment Scheduling
- Bed Management
- Claims Management
- In-Patient Management
- Inventory Management
- Medical Billing
- Out-Patient Management
- Patient Records Management
- Physician Management
- Policy Management
- Admissions Management
- Billing & Invoicing
- Charge Capture
- Clinical Notes
- Code Processing
- Custom Bundles
- Electronic Health Record
- HIPAA Compliant
- Practice Management
- SMS Messaging
- Vaccine Management
athenaClinicals Most Helpful Reviews
Reviewed on 2019/10/14
Bells and whistles
Comments: We are a Family Medicine Residency which makes managing the clinic more complex for us than most clinics because our providers are all part-time, there's Faculty over site of the Residents, and they are learning. We went live 2 1/2 years ago with 75 end-users and have been very successful with Athena. Implementation took about 2 1/2 months and was up to full schedules within 5 weeks of go-live. We've added on Dulcian CCM software which has helped us earn a lot of income doing CCM just documenting time we were missing in our old EHR. We've also implemented electronic check in which has helped get more historical information in our charts and more screeners completed on our patients. We realized a 1 FTE decrease in Medical Records and have realized savings in other areas.
Pros: There are lots of bells and whistles built into the software and they are moving towards releasing more and improving all the time. Free interfaces make life so much easier for us! Athena listens to users when developing the software, they are visionary with future software needs in order to meet MIPS requirements. Implementation was big but there were people helping us through each step. We have an amazing Account Manager and meet with him once a month to go over open issues and discuss financials. Athena is overall a very forward-thinking company. Athena Marketplace has lots of add-on features to help make your staff's lives easier. We've acclimated well.
Cons: The tickler system for follow up visits are subject to user errors and need constant review. However, honestly, most recall appointment tools usually do because patients just don't return on time or try to get as much time in between visits as possible. Task assignment over rides (TAO) take some getting used to and are hard to filter for some incoming document situations. I wish there were more filters on the TAOs. Our patients feel like we over-communicate with them so if you go with Athena, make sure you start asking the patients their communication preferences from the first new appointment they schedule with you. It's important to get phone calls unchecked if they do not want reminders in several ways for the same thing. Call campaigns to get patients back in for visits are embellished with their wording and can contradict what you said in your message. ie: You do not need an appointment to get your labs drawn. Then Athena adds You are due for an appointment in the email and you don't even know they are saying that to patients so something to watch. All software has things we wish were different.
Reviewed on 2019/10/11
AthenaHealth meets our needs
Comments: My previous experience is with a large health organization with a home grown EHR. As I was involved in the design of that system, I was initially worried about moving to a vendor product. Thankfully that design experience helped me in the transition over to Athena and allowed my organization to anticipate and mitigate issues with data conversion and implementation that many organizations struggle with when changing systems. Overall our transition was smooth and resulted in minimal loss of productivity.
Easy to use with an intuitive interface that works well for ambulatory providers
Company is responsive to issues and "flow-busters"
Near zero downtime
Revenue stream up significantly
Cons: Athena may not be tailor made to my specialty, but that is a small trade off for up time and interoperability
Reviewed on 2019/10/09
Modular Flexibility and 24/7 Access with Value
Comments: Great experience for over 8 years now; many of my peers wish they had switched to Athena once they see the capabilities of the product.
I have seen this software grow over the years and now have friends using it within multiple different services lines in the healthcare industry. Some of the key pros I can think of quickly include:
- Flexibility, (features and design allow of different service locations, and different physicians within the same practice to see/edit EMR information to fit the individual)
- Transparency, (live EMR, Practice Management, Quality Management information is real time)
- ACCESS, simultaneous information access by multiple personnel in the same (or different) practice location
I personally use the product to manage primary care, imaging, laboratory, and physical therapy business lines simultaneously
- Communication with team members and patients by methods of preference (patients can select how they prefer to receive communications (phone, email, text or all)
- Customer service, both online and by phone access the clients get answers to questions quickly.
- Fantastic Online training syllabus. Staff and watch interactive videos to learn new (and more efficient) techniques to use the software in daily tasks. The training material is available 24/7 and moves at the pace the employee prefers.
- Remote access, key team members and physicians can access the information from anywhere at anytime greatly improving communications.
Cons: Advancement requests,or recommendations for improvements, from clients are rated and scored by clients across the system, which is a great design! Recommendations from the User Community require time to develop, grade, prioritize and implement. Eventually, the highest costumer rated recommendations get attention and are implemented with accuracy; just takes time.
Reviewed on 2019/10/04
Athena creates EHR efficiency for medical practices
Comments: As stated above, since our Athena "Go Live" 2 1/2 years ago I have been able to reduced our medical practice overhead, reduce staff, all while increasing revenue, and providing to our providers and staff a manageable clinic day. At the end of each day, all messages and calls are returned to patients and the days charts completed.
Pros: I have worked with and launched four other EHR's. When people ask me what I like most about AthenaNet, I tell them that "Athena just makes sense." We have a very busy medical practice seeing over 35 patients each day in our clinic along with answering over 60 triage messages on the phone or through the patient portal daily. Since our Athena "Go Live" 2 1/2 years ago I have been able to reduced practice overhead while increasing revenue, all while providing a manageable clinic day for our providers and staff. At the end of each day, all messages and calls are returned to patients and the days charts completed. Our success has been mostly do to Athena's ability to streamline our patient visit process from check-in to check-out, plus communication with patients outside of the patient visit. Our check-in process with co-pays, scanning insurance information and updating demographics, day of visit medication updates, and insurance verification have significantly reduced check-in time. Providers are able to view imaging within the patient's chart allowing clinical decisions and patient concerns addressed during the visit, along with orders placed using custom templates and patient information printed with patient identification barcode on each page that we designed to create an efficient process at intake, exam and check-out all in the exam room. In addition, billing and dictation are typically completed either during the exam, or before the end of that day.
Cons: The CSC process needs to get better. With the new CSC Create a Case process issues and problems are difficult to get resolved with one phone call. Many times my issue needs to be escalated, not able to be solved by the person on the phone.
Reviewed on 2019/08/09
Small to medium business EHR Solutions
Comments: Overall, this is a decent solution. We have grown exponentially as a non-profit and it's quite possible that we could have gotten a bigger product like Epic or Allscripts, but Athena fit what we needed at the time and changing it would be... intense. It has ushered our care into the digital age, and I think if you are a small or medium sized business Athena would fit the bill nicely for all of its features and usability.
Pros: We use AthenaHealth every day. The portal is easy to use and implement (users simply configure a browser, login). Their help desk is pretty decent. For a small to medium business looking for an Electronic Medical Portal for their staff to use, Athena would make a great alternative to larger options like Epic or Allscripts. It supports proprietary devices (payment processing, or card and check scanning devices) which can be a pain but makes purchasing and insurance scans and patient registration and charting easy overall. Updates seem to be fairly streamlined and well-communicated (happen quite often) and don't seem to impact care unless it's a larger update. Athena has a backup domain (if their site does down) as well as stack updates for troubleshooting down times with different components of the EHR which is VERY helpful.
Cons: Most changes are up-voted, which means that they are voted on by other agencies trying to get their changes implemented as most valuable. Things like Billing and Patient Care do not streamline well enough yet together--they work in two separate constructs, so our billing is constantly having to rework the way that they bill to fit the way Athena works with Patient Care. Troubleshooting with our medical assistants can sometimes be complex with Athena, so for more complex issues, the help desk might take you to two or three different folks to solve an issue. The Help Desk has become more complex making it harder to navigate ticketing. It was simpler to put in a ticket prior to the changes.