TouchPoint

TouchPoint

by TouchPoint Software

Who Uses This Software?

Churches

Average Ratings

237 reviews
  • Overall 4.3/5
  • Ease of Use 3.8/5
  • Customer Service 4.4/5
  • Features 4.1/5
  • Value for Money 4.2/5

Product Details

  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • TouchPoint Software
  • https://www.touchpointsoftware.com/
  • Founded 2009

About TouchPoint

TouchPoint is a powerful cloud-based church management system that equips leaders to grow fully devoted followers of Christ. TouchPoint is designed for mid-to-large churches looking for a ChMS solution that is off-the-shelf AND customizable. Our best-in-class fully-integrated mobile app helps you with contact records, membership management, volunteer management, child check-in, discipleship groups, ministry engagement, contributions, events, media, and more.

TouchPoint Features

  • Accounting Integration
  • Attendance Tracking
  • Built-in Accounting
  • Child Check-in
  • Event Management
  • Member Directory
  • Member Portal
  • Multi-Site Management
  • Online Giving
  • Pledge Management
  • Small Group Management
  • Volunteer Management

Popular Products

TouchPoint Most Helpful Reviews

Excellent Church Management Software

Reviewed on 2019/09/28
Joshua H.
Lead Manufacturing Engineer
Religious Institutions, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Church Management across multiple campuses. Completely integrated solution.

Pros: Extremely and intuitive to use platform. Filled with robust and customizable features and metrics. Extremely attentive customer support team. Minimal learning curve.

Cons: I can't think of any negative feedback or experiences that we have had while we have been using TouchPoint.

Vendor Response

by TouchPoint Software on 2019/09/30

Thank you so much for your positive feedback Joshua!

Great ChMS for Medium to Large churches

Reviewed on 2020/01/05
Verified Reviewer
Executive Pastor
Religious Institutions, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
4/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Helpful and knowledgeable staff. Data migration took longer than we had hoped. I don't think the planning/forecast for that was reasonable. But, the product is great!

Pros: Flexibility, online portal, app, ability to develop further, task/follow up system

Cons: Check-in could be more customizable, app is very good, but just links a number of things back to the church website instead of having the information native to the app.

TouchPoint for the Win

Reviewed on 2019/08/06
Lily M.
Administrative Assistant
Religious Institutions, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
4/5
Customer Support
3/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: This software made actually doing ministry awesome! When a church member told me about a move after a service, I was able to update their contact information directly from my phone rather than making a note and doing it at my computer! It helped our entire team stay on track too!

Cons: I had only used PlanningCenter previously, so it's interface just took some getting used too.

Vendor Response

by TouchPoint Software on 2019/08/07

Lily,

Thank you so much for your feedback! We're thrilled TouchPoint has served your church well and that it's an improvement on what you were using before. We love helping churches stay on track with their ministry goals. Please don't hesitate to reach out to our support team if you need help navigating the interface, or want to get even more out of your TouchPoint Experience.

- Blessings

TouchPoint Review

Reviewed on 2019/09/30
Rebekah L.
Deaconess Intern
Religious Institutions, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I love this program. I am able to run reports and personalize them without having to understand a lot of software/programming lingo. And when I don’t know how to do something, their support page has been able to help me navigate through every question so far.

Pros: I have used other congregational databases before, and this software is SO much easier to use. The simple labeling and ease of navigation around the software has been huge in helping me get the information I need quickly and efficiently so I can keep moving forward in my ministry.

Cons: Adding a new person into the database isn’t as easy as I would like - They do have a round about way to add people, and the reason is to make sure everyone in the database has a “touch point”, a place of connection, so I get it, but it’s just a little cumbersome.

Very good and getting better all the time!

Reviewed on 2017/02/16
Wayne G.
Children & Media Ministries
Religious Institutions, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
3/5
Ease of Use
3/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: What I love: web-based, can access anywhere. The smartphone app is WONDERFUL!!! Membership and contact / follow up system are great. Contributions is great!
What frustrates me: No full-blown financial management module (General ledger, check printing, accounts payable, etc. which forces us to use very outdated Shelby financials. Reports are not very customizable and sometimes waste space on the page if printed.

Pros: Smartphone app (love this!) Membership (photos, info that individuals can update themselves, family relationship notes, pastoral notes) Contributions, web-based (can access anywhere) Attendance tracking / ability to enter attendance over smartphone app.

Cons: Lacks full financial suite (gen ledger, accts payable, payroll, etc) Reports could be more customizable and outreach forms too. Difficulty of integrating with Microsoft Word for producing form letters. A few other things I can't recall right now.

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