TouchPoint

by TouchPoint Software

Who Uses TouchPoint?

Churches

What Is TouchPoint?

TouchPoint is a powerful cloud-based church management system that equips leaders to grow fully devoted followers of Christ. TouchPoint is designed for midsize-to-large churches looking for a ChMS solution that is ready-to-use AND customizable. Our best-in-class, fully integrated mobile app helps you with contact records, membership management, volunteer management, child check in, discipleship groups, ministry engagement, contributions, events, media, and more.

TouchPoint Details

TouchPoint Software

https://www.touchpointsoftware.com/

Founded 2009

TouchPoint Pricing Overview

TouchPoint does not have a free version but does offer a free trial.

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TouchPoint video
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Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

TouchPoint Features

Church Management Software
Accounting Integration
Attendance Tracking
Built-in Accounting
Child Check-in
Event Management
Member Directory
Member Portal
Multi-Site Management
Online Giving
Pledge Management
Small Group Management
Volunteer Management

TouchPoint Reviews

Showing 5 of 240 reviews

Overall
4,3/5
Ease of Use
3,7/5
Customer Service
4,4/5
Features
4,1/5
Value for Money
4,2/5
Joshua H.
Lead Manufacturing Engineer
Religious Institutions, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/09/28

"Excellent Church Management Software"

Comments: Church Management across multiple campuses. Completely integrated solution.

Pros: Extremely and intuitive to use platform. Filled with robust and customizable features and metrics. Extremely attentive customer support team. Minimal learning curve.

Cons: I can't think of any negative feedback or experiences that we have had while we have been using TouchPoint.

Vendor Response

by TouchPoint Software on 2019/09/30

Thank you so much for your positive feedback Joshua!

  • Reviewer Source 
  • Reviewed on 2019/09/28
Verified Reviewer
Executive Pastor
Religious Institutions, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/01/05

"Great ChMS for Medium to Large churches"

Comments: Helpful and knowledgeable staff. Data migration took longer than we had hoped. I don't think the planning/forecast for that was reasonable. But, the product is great!

Pros: Flexibility, online portal, app, ability to develop further, task/follow up system

Cons: Check-in could be more customizable, app is very good, but just links a number of things back to the church website instead of having the information native to the app.

  • Reviewer Source 
  • Reviewed on 2020/01/05
Wayne G.
Children & Media Ministries
Religious Institutions, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2017/02/16

"Very good and getting better all the time!"

Comments: What I love: web-based, can access anywhere. The smartphone app is WONDERFUL!!! Membership and contact / follow up system are great. Contributions is great!
What frustrates me: No full-blown financial management module (General ledger, check printing, accounts payable, etc. which forces us to use very outdated Shelby financials. Reports are not very customizable and sometimes waste space on the page if printed.

Pros: Smartphone app (love this!) Membership (photos, info that individuals can update themselves, family relationship notes, pastoral notes) Contributions, web-based (can access anywhere) Attendance tracking / ability to enter attendance over smartphone app.

Cons: Lacks full financial suite (gen ledger, accts payable, payroll, etc) Reports could be more customizable and outreach forms too. Difficulty of integrating with Microsoft Word for producing form letters. A few other things I can't recall right now.

  • Reviewer Source 
  • Reviewed on 2017/02/16
Pamela H.
financial secretary
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 2018/03/26

"Great, user friendly tool for church management"

Pros: The software is extremely user friendly and acts as an interface for the entire office even when some staff members are out on visitation, vacation, hospital duty.... It is very helpful in keeping track of accurate demographics and statistics for our church not only on a member informational level, but also in a financial sense as well. The ability to also accept credit/debit card transactions easily through a simple link on our website has increased contributions, tithes, and offerings by quite a bit. TouchPoint also allows our pastors to know who has visited with whom and also for our senior pastor to assign tasks to associate pastors; effectively delegating tasks and visits across the entire pastoral staff. As the financial secretary, I utilize the Touch Point software for keeping up with contribution records as well as yearly capital pledge campaigns. The software has the ability to compile financial data and run easy reports. Over all, I love the "user friendliness" of the software. It seems to be designed along the lines of some popular social media forums and it is extremely easy to navigate. Over all, the software gets an A from Woodlawn Baptist Church.

Cons: The mobile app that coincides with the software is not as user friendly for either internal staff or members. The app is easy to find and download on any app store; however, once the app is downloaded and log in occurs, it is very limited on the functionality. Our pastors utilize the mobile app to pull up address information for members when they are out on visitation; however, they are not able to input information regarding their visit on the app. It has been mentioned several times that it would make the software/system much more attractive if they were to access and update information within the mobile app instead of waiting until the end of their visit/day when they are sitting back at their desks, in front of a computer to input all of the necessary information that they would like to include about the visitation/events of the day and to pass on that information to the rest of the staff.

  • Reviewer Source 
  • Reviewed on 2018/03/26
Lily M.
Administrative Assistant
Religious Institutions, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2019/08/06

"TouchPoint for the Win"

Pros: This software made actually doing ministry awesome! When a church member told me about a move after a service, I was able to update their contact information directly from my phone rather than making a note and doing it at my computer! It helped our entire team stay on track too!

Cons: I had only used PlanningCenter previously, so it's interface just took some getting used too.

Vendor Response

by TouchPoint Software on 2019/08/07

Lily,

Thank you so much for your feedback! We're thrilled TouchPoint has served your church well and that it's an improvement on what you were using before. We love helping churches stay on track with their ministry goals. Please don't hesitate to reach out to our support team if you need help navigating the interface, or want to get even more out of your TouchPoint Experience.

- Blessings

  • Reviewer Source 
  • Reviewed on 2019/08/06