Tix

Madison Lyric Stage Glad We Switched to Tix!

Comments: Working with our sales manager, Iris, is the best part of all. She demonstrates a comprehensive understanding of the Tix platform and how to achieve both standard setups and customizations. She is very responsive to our email requests, and if she doesn't know the answer herself, she is ready to find the answer timely. Perhaps best of all, she is courteous and good-humored in the face of stresses others may be feeling.

Pros:

We have distinctly benefitted from adopting Tix. It has allowed us to have reserved seating with ease, in setup and customization, ease in the customer's online experience, and reports for front desk and back office staff. Its reliable automated processes and flexible customizations for ticketing confirmations and event reminders have relieved us of considerable manual work that we simply no longer had time for, freeing time to provide better personal assistance when needed. The flexibilities possible in combining event attributes, ticket types, patron types, and discounts are excellent. The payment processing passthrough from Tix to PayPal works very well, as does the emailing of sales notices and sales summaries to back office staff. The patron interface seems to be intuitive and easy to use, judging by the low level of assistance we have had to provide in ordering. While you have to commit to a certain amount of learning to get the most out of the platform, we have encountered very few customizations that we couldn't do for ourselves. After a year's learning and experience, we feel confident to work independently with a minimum of assistance from customer service and with a minimum of error.

Cons:

The report writer is meant to be adaptable to a really wide variety of organizations, situations, and needs, but can be a bit persnickety to deal with. On the other hand, customer service assistance with report writing, in the form of our sales manager, is excellent.

Perfect software for assigned seating

Comments: Tix is constantly striving to improve their software. If I have a suggestion, odds are, it's already a project in the works. They are always listening to their customers and changing their software to fit their needs. They take the time to educate us on using their software and keep us updated with any new changes.

Pros:

Tix is the only company able to accommodate our unique needs with our festival requiring two separate seating charts for one event. They are also one of the rare ticketing companies that allow us to easily change the order for a customer. The customer service is superb and they communicate clearly with realistic deadlines of when new seating charts can be designed.

Cons:

Our lives would be significantly easier if we could check in guests by their first and last name, but I know it's in the near future :)

Personal interaction with staff is excellent, navigation of site not easy.

Comments: Cannot easily find solutions to problems on our own, generally must call and speak with rep to get answer - it works if its during office hours but not on weekends or evenings. At times feel as though I'm going in a circle.

Tix makes ticketing easy

Pros:

Mobile Opera began using Tix a year ago and from the beginning it was really helpful. The setup is intuitive and the processes are logical. The ease with which customers can navigate the ticketing process and the development tools for renewals and patron contact have improved our process greatly. The growth in early ticket sales in just our second year is impressive. Also, Tix' customer service is excellent with courteous representatives who are responsive and really know the answers. Tix is well worth the reasonable price.

Cons:

WE are pleased with Tix and do not wish to publicly review features that we are still learning of. You require an answer here but we prefer to address any questions or concerns to Tix directly.

Tix.com is the BEST in the businesses

Comments: They have been wonderful and supportive. When I email my rep she has a response with support very quickly. I am amazed at how supportive they are and answer questions so quickly and make things easy. This is probably the most important part of such a service. Having support makes it even better.

Pros:

It's easy and simple to use and have detailed features. We are able to set up the box office anywhere as we have a few venues and places we sell tickets. And we can also do phone sales from our home office.

Cons:

The printing of the tickets. We don't use a ticket printer at the moment due to budget, so we use a regular printer. It would be nice to have more than one ticket printed per page, but this is a minor issue that we have worked around. It does not effect our work.