Who Uses WebPT?
WebPT serves outpatient physical, occupational, and speech-language therapy practices in the US and Canada. We currently support more than 10,000 clinics and 70,000 therapy professionals.
What Is WebPT?
With 40% market share, WebPT is the leading OT platform for enhancing patient care and fueling business growth. Offering scheduling, documentation, billing, outcomes tracking, business reporting, patient engagement tools, and system integrations, WebPT's robust web-based solution is ideal for every outpatient setting regardless of staff size, facility type, or the number of specialties. WebPT has a 99% retention rate and a 99.99% uptime rate.
WebPT Pricing Overview
WebPT starts at US$89,00/month. WebPT does not have a free version and does not offer a free trial. See additional pricing details for WebPT below.
Showing 5 of 403 reviews
Reviewed on 2019/03/05
User-Friendly Scheduling Software!
Comments: Great experience overall. I have worked with WebPT for 5 years and only had an issue once on a Saturday when they were doing maintenance.
Pros: Scheduling patients is easy! I love the reports feature. You can view daily reports of patient payments, authorization reports, daily payments reports, etc. My parent's physical therapy practice has been using this software since 2012, where we have gone completely paperless! Everything is done on the computer. From the time the patient schedules the first visit, to the physical therapist writing the examination report/note, to the physical therapist aide viewing flowsheets (patient's exercise programs). It is especially easy for admin/aide/PT opening and closing procedures because of all the reports to view. In the morning we can view the schedule for the day, authorizations expiring, and make changes as necessary by dragging appointments. You can also view multiple therapist schedule's at once, if there are more than one therapist working at the practice. There is color coding in the scheduling feature for different therapies or to use internally, i.e., red = new patient; therapist needs to spend 1 hour with this patient or purple = child patient or orange = balance issues. On the schedule, I can quickly and easily see my day, by noticing how many new patients there are with the color coding, or let the PT know what type of patients are coming later in the day. At the end of the night, I can download total patient payments for the day and send to my manager via secure fax. This makes collecting and recording payments easy, and reduces the risk of missing payments.
Cons: Adding patients is a pain! When adding a new patient, you have to fill out ALL the information or else the patient is not saved. This is horrible while working because often times I'd be dealing with a new patient over the phone, a patient in person that wants to pay a copay, and the phone ringing on another line. While all this is happening, it would be great if I could "save my work" and go back to it later. If WebPT is worried that patients won't be added properly, then they can set up an annoying notifications system to let me know I need to finish my work. However, if a patient is not set up properly, the practice can't bill the insurance company and then we don't get paid--so trust me: we will fill out the information properly!!
Reviewed on 2019/05/09
PT Software review
Comments: The support team seems extremely responsive and caring. They have been terrific when i have needed them.
Pros: Once you are familiar with this software, you can document with great speed. The alerts assist you in maintaining compliance.
Cons: I wish there was more built-in flexibility, sensitive to the diagnosis or disease you were documenting. Some of the structure seems only loosely appropriate to various cases in the clinic.
Reviewed on 2020/02/06
WebPT from Medical Biller Perspective
Comments: WebPT works well for us to maintain detailed records, and it links very well with the billing software we use
Pros: WebPT works very well for Physical Therapy providers, and offers helpful features such as tracking the medicare PT Cap for the year and allowing for notes to be forward for cosignature
Cons: WebPT can become a bit glitchy for providers who have had a login for quite a few years, who document issues of WebPT changes the procedure code on their notes, adding a Dx code the did not choose, or not saving notes properly. I have multiple groups that are multispeciality, who find it does not work as well for their providers who are not Physical Therapists.
Reviewed on 2019/12/10
Comments: Scheduling is so much easier with this program
Pros: This program is very easy to ready and use. It has alot of tools that other programs didn't offer pertaining to PT.
Cons: Sometimes they tend to have glitches that aren't fixed for a few days, but besides that there's nothing else
Reviewed on 2019/07/23
Maybe I'm just unlucky
Pros: It is nice to look at, visually appealing and seems to have a lot of features that could make for an excellent platform but as a single clinician practice, it has been nothing but headaches since I started about 7 months ago. It was easy to use since I used it at a previous clinic. This would be a review for both webpt and therabill. I think they got to the party early and have excellent marketing, however there have been so many issues and time wasted fixing their errors. Actively looking for other options.
- WebPT recently switched clearing houses from Office Ally to Availity and I was assured it would be a seamless transition. None of my charges were going through due to EDI errors. No one knew what was happening so they had me complete the change over early. I filled out all forms several times because apparently there is no communication in this organization. Constant phone calls/emails stating I needed to complete forms I already completed. Called and after a 45-minute wait no answers, just do the forms again or call the insurance companies. I could not submit charges for one MONTH. That is crushing for a startup practice. Turns out they never sent me the emails with instructions on what to change in their bill on my end. So I got an apology, great
- Upon setting up my account Webpt put the incorrect clinic info (phone number and fax) on all outgoing faxes. For 3 months I was wondering why I never got POC returned until a doctor called personally and asked for my fax # because everything was getting kicked back.
- More recently entire notes won't load (charges are missing, portions of notes) After submitting a ticket they say it is because 1)my internet is too slow (it's about 5x their recommended speeds) 2) I have too many windows open (apparently the scheduler and a documentation note are too many) and 3) I'm not completing the notes fast enough, so, start from scratch and do an evaluation again.
- Support hold wait times, more than an hour at times