AppFolio Property Manager

Who Uses AppFolio Property Manager?

Residential, student housing, commercial, community association, and mixed portfolio property managers that manage 50+ units.

What Is AppFolio Property Manager?

AppFolio provides mobile, all-in-one property management software for residential, commercial, student housing, homeowners & condo association, and mixed portfolio property managers to market, manage and scale. Ideal for growing, complex businesses, AppFolio includes features to support the modern manager: online applications and leases, owner and resident portals, online payments, built-in screening, maintenance requests, mobile inspections, bulk texting, & robust accounting and reporting.

AppFolio Property Manager Details

AppFolio

https://www.appfolioinc.com/

Founded 2006

Support

  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
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AppFolio Property Manager pricing overview

AppFolio Property Manager does not have a free version but does offer a free trial. AppFolio Property Manager paid version starts at US$250,00/month.


Starting Price

US$250,00/month

Free Version

No

Free Trial

Yes

AppFolio Property Manager Features

  • Chapter Management
  • Committee Management
  • Dues Management
  • Election Management
  • Email Marketing
  • Event Management
  • Financial Management
  • Fundraising Management
  • Jobs Board
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management

View full list of Association Management Software

  • Brand Management
  • CRM
  • Cash Flow Analysis
  • Critical Date Alerts
  • Deal Management
  • For Appraisers
  • For Brokers
  • For Investors
  • For Property Managers
  • Portfolio Management
  • Strategic Planning

View full list of Commercial Property Management Software

  • Calendar Management
  • Committee Management
  • Document Management
  • Event Management
  • Member Database
  • Payment Processing
  • Property Database
  • Website Management
  • Work Order Management

View full list of HOA Software

  • Add & Edit Photos
  • Comment Library
  • Commercial Inspections
  • Freehand Sketch
  • Payment Processing
  • Repair Estimates
  • Report Summary
  • Residential Inspections
  • Templates
  • Video

View full list of Home Inspection Software

  • Accounting Management
  • Billing & Invoicing
  • Commercial Leases
  • Contact Management
  • Document Management
  • Lease Origination
  • Portfolio Management
  • Property Management
  • Residential Leases
  • Retail Leases

View full list of Lease Management Software

  • Billing & Invoicing
  • Commercial Properties
  • Contact Management
  • Credit Check
  • Expense Management
  • Insurance Management
  • Landlord Database
  • Late Fee Calculation
  • Lease Tracking
  • Maintenance Management
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Rent Tracking
  • Residential Property Management
  • Tax Management
  • Tenant Portal
  • Tenant Tracking
  • Vacancy Tracking
  • Website Management

View full list of Real Estate Property Management Software

  • Credit Check
  • Online Payments
  • Tax Management
  • Tenant Portal
  • Tenant Screening
  • Tenant Tracking
  • Vacancy Management
  • Website Management

View full list of Rental Property Management Software

AppFolio Property Manager Alternatives

More AppFolio Property Manager alternatives

AppFolio Property Manager Reviews

Showing 5 of 1 572 reviews

Overall
4,6/5
Ease of Use
4,5/5
Customer Service
4,4/5
Features
4,4/5
Value for Money
4,4/5
Joe P.
Executive Vice-President
Real Estate, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/10/03

"#1 single-family residential PM software"

Comments: Our experience with Appfolio has been great! It has created efficiencies within our single-family division that didn’t exist previously. I’m optimistic that over time they will develop more features that will allow us to be even more efficient.

Pros: It’s robust yet easy to use, dependable, constantly evolving, their developers listen to their customer’s needs and if possible delivers, issues are handled quickly by their web based customer service team, and it’s affordable.

Cons: The layout of the property financial statements are subpar and difficult for our clients to understand; its not the best software choice to manage commercial or multi-family properties; it’s lack of customization

  • Reviewer Source 
  • Reviewed on 2019/10/03
Danny L.
Cam
Facilities Services, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2020/08/30

"Data Configuration and Segregation of Data by Association"

Comments: I think overall it has been a good experience but the on-boarding team should highlight the things we need to do to make it easier down the road when we grow to more that 2 or 3 associations. When doing work for an association we need ways of setting temporary defaults to allow to do billing, payments, reporting etc. without having to enter the association over and over. Even this survey was not set up right. You ask what the industry was and none of them dealt with what we do like Association Management.

Pros: It is easy to use for sure and support and on boarding was great.

Cons: The product is too slanted toward rentals or property management with one association. If you had 60 associations in a portfolio you have all your GL Accounts, Bank Accounts, Vendors all together. This is just good design from a functional stand point making customers name things to know the difference. You should keep things separated by Association. Weak design from a data structure point of view making it fit the small companies but not good for the larger portfolios.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2020/08/30
Tara D.
Residential Property Manager
Real Estate, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    2/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 2018/08/11

"Sad to be looking elsewhere."

Comments: Initially, I was thrilled with Appfolio. They had live support, and same day follow up calls when submitting tickets. Suggestions on the user forum were implemented, or at the very least, were updated by Appfolio so we knew they were aware and cared. None of that anymore, but we are regularly being innundated with value added junk that we can pay for if we want it or obscure improvements that seem pretty specialized/not broadly impactful. Meetups, etc. are heavily geared toward sales/recruitment and have virtually no value for current clients. I was fine with shrugging my shoulders as this is often how things go with growing companies, but looking completely unprofessional to my tenants/owners due to unreliable email/text, suppressed fee accounting/commingling problems (that are legit problems, not user error), and confusing owner statements have me in talks to switch. Property managers are dealing with stigma to start with - I don’t need my management software making my company look unreliable/unprofessional/untrustworthy on top of it. Not to mention - I dread having to explain during a state audit why income is “suppressed” from owner reporting.

Pros: Extremely easy to navigate/train employees to use, tenant rent payment/owner contributions are free with ACH, application-move in flow is smooth, mobile app works well, available property postings look great on my website.

Cons: Suppressed fees amount to commingling, and that is so bad. It could easily be resolved and the idea has lots of votes in the forum yet it remains unaddressed. Not to mention, suppressed application fees can be passed on to an owner before you need to refund the fee depending on the timing and that leads to a nightmare of accounting, and having to explain to an owner why you are unprofessionally having to withhold the money in the next month. I tried to get help from support to no avail (it was repeatedly blown off as user error) so then I started going to their live meetups when they came to town begging for help from support in person to make it clear it is not user error. That led to more dissmissal from user support as being due to user error, so I finally said I wasn’t taking no for an answer. After talking to tons of people, I finally got a support person who understood what I was saying, and all they could offer was a VERY time consuming work-around. The integrated email/text feature often fails and does not notify you that it failed causing huge problems. Notification emails when a lead inquires have started being unreliable. If tenants wait too long to respond to an email I sent via appfolio, they are told the thread has expired. Since every email sent from appfolio is sent from a different spammy looking email address, I get frustrated tenants asking which of the 15 email addresses they should use to reach me. Owner statements are confusing to owners.

Vendor Response

by AppFolio on 2018/08/21

Hello Tara, thank you for taking the time to leave this review. We understand your frustration and we are glad that you were able to talk through these items with one of the managers on our Customer Success Team. Based on your business practices, not consistently paying our your suppressed fees seems to have caused an issue with your owner's statements. We hope, after speaking with a manager, you will be able to establish a good cadence of paying these in order to avoid error in the future. We take our client feedback seriously and take all of it into consideration when building and improving new features. We hope you will stick with us and continue to provide this vital feedback.

  • Reviewer Source 
  • Reviewed on 2018/08/11
Chelsey H.
Accounting Department
Real Estate, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/06/29

"Easy to use, no major flaws"

Comments: The experience has been amazing. Customer service is quick, and we were able to decrease the amount of physical checks in our business office by 50% in the first two years.

Pros: I love the ease of use of this software. It gives me so many options for reporting, investigating any issues, and my tenants love that they can pay online and request maintenance online as well. I love the look of it, it is modern without being gaudy.

Cons: I only wish that changing ownership for 1099 reporting was easier (IE partners that get monthly distributions but want the 1099 reported to the partnership name)

  • Reviewer Source 
  • Reviewed on 2020/06/29
Joseph M.
Staff Accountant
Real Estate, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2020/07/22

"Great Software, Better Tech Support"

Comments: Fantastic software.

Pros: User interface and tech support. The user interface is intuitive, more often than not at least, and the tech support is incredibly responsive and helpful.

Cons: It is build on a Cash basis accounting system (extremely helpful for property management but numbingly difficult for COA/HOA management, which is by definition an Accrual game)

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2020/07/22