17 years helping South African businesses
choose better software
DrChrono
What Is DrChrono?
DrChrono offers an integrated practice management software that can be tailored to meet the unique needs of your practice. Whether small or big, equip yourself with the system that will enable you to build the practice you¿ve dreamt of. Streamline your practice with a 100% digital solution that offers you real time eligibility check, automated reminders, task management, single data entry, integrated billing, online check-in and more. For students please visit DrChrono University.
Who Uses DrChrono?
DrChrono serves small single provider practices and large medical group practices with multiple specialty customizations.
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Reviews of DrChrono
Love the program. I had all my charts shredded--15 years worth.
Comments: chart elimination, eas of use, efficiency
Pros:
Now I have all patient data in my small ipad. DrChrono is an efficient and easy program to use. NAd they have very good customer support. Just imagine eliminating all your paper charts!!
Cons:
I have to pay for it. LOL. I have no negative comments to make about this great program.
Alternatives Considered:
Product is "Good", Service is "Outstanding"
Comments: Dr C is excellent for our practice, easy to customize templates and support is always fast and effective.
Pros:
Easy to implement, great support, ease of use
Cons:
Some of the features don't really function as well as advertised
DrChrono Response
5 years ago
Thank you for the kind words and helpful feedback!
Alternatives Considered:
Does not function as advertised.
Comments: The first year or two was great. The subsequent 4.5 years have been a nightmare. Because of how hard DrChrono makes it to export charts, I feel like a prisoner to it. Read only access to charts costs $150/month and require a 1 year contract, so I can’t even gradually move my charts to a new system.
Pros:
Theoretically DrChrono offers a comprehensive product with all the features you would want under one roof. It was easy to learn how things are supposed to work. The UI is not too visually cluttered.
Cons:
It doesn’t work as promised. When something is broken, the help desk first gaslights you,, trying to convince you that it’s not broken or that it’s your fault it’s broken. Sometimes tickets are open for a month or two before they even acknowledge that it’s broken. They don’t reliably notify the larger DrChrono community of system level problems. The status page with system uptime statistics is a lie. It presently boasts 100% up time in the last 30 days, but on 11/3/22, the system was so slow it was unusable. We cancelled patients and sent admin home because we had no access to charts, as did multiple of my colleagues using DrChrono.Also read your contract with a lawyer. The sales person will promise you the moon, and there will be things that seem like common sense, but if it’s not in the contract, they won’t honor it.
DrChrono Response
2 years ago
Hi Dr. K, Thank you for taking the time to write us and for your feedback! Indeed we posted a system performance issue via the status page on November 3rd (the timeline and RCA are currently available through the incident history page). This was categorized as degraded performance rather than a full outage which is what's currently being used in automatically computing the system uptime statistic. Our team is working on incorporating additional statuses, including degraded performance, in this metric for increased accuracy of our overall platform health in the near future. We know you have been working closely with your account manager to address any concerns. We take this feedback seriously and appreciate your continued partnership! - The DrChrono Team
Alternatives Considered:
Happy with our decision
Comments: Overall, Dr. Chrono has been a great value for the price. We are very pleased with the decision.
Pros:
provider documentation. streamlined, looks good, customizable.
Cons:
Would like it if my medical assistant could pin prescriptions ahead of time for me (the provider) to sign. That would free up time.
Alternatives Considered:
Customer Service and Ease of Use is Unmatched
Comments: The billing service is very good and efficient. They have made collections much easier
Pros:
The ease of use of the program. It makes sense
Cons:
There were no cons that I have experienced
