--- description: Learn more about TeamSupport price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TeamSupport Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [TeamSupport](/software/87908/teamsupport) # TeamSupport Canonical: https://www.capterra.co.za/software/87908/teamsupport Page: 1 / 35\ Next: [Next page](https://www.capterra.co.za/software/87908/teamsupport?page=2) > Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. > > Verdict: Rated **4.5/5** by 848 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses TeamSupport? TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 848 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: TeamSupport - **Location**: Dallas, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$45,00 - **Pricing model**: Per User - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States ## Features - Activity Dashboard - Activity Tracking - Assignment Management - Automated Routing - CRM - CSAT Survey Structure - Call Center Management - Chat/Messaging - Chatbot - Collaboration Tools - Communication Management - Complaint Monitoring - Content Management - Conversation Intelligence - Customer Database - Customer Engagement - Customer Experience Management - Customer History - Customer Support - Customizable Forms - Customizable Templates - Data Visualization - Email Management - Engagement Tracking - Feedback Management - Full Text Search - Health Score - Inbox Management - Incident Management - Interaction Tracking - Issue Tracking - Knowledge Base Management - Knowledge Management - Live Chat - Multi-Channel Data Collection - NPS Survey Structure - Onboarding - Process/Workflow Automation - Real-time Consumer-facing Chat - SMS Messaging - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Automation - Task Management - Trend Analysis - Usage Tracking/Analytics - Visual Analytics ... and 26 more features ## Integrations (40 total) - Azure DevOps Server - Beanstalk - Customer Thermometer - Dropbox Business - Drupal - Gmail - GoDaddy Website Builder - Google Analytics 360 - Google Calendar - Google Maps - Highrise - HubSpot CRM - HubSpot Marketing Hub - Jira - Joomla ... and 25 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software) - [Complaint Management Software](https://www.capterra.co.za/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.co.za/directory/30675/issue-tracking/software) - [Customer Support Software](https://www.capterra.co.za/directory/32315/customer-support/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.za/software/124981/freshdesk) — 4.5/5 (3410 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.za/software/61368/salesforce) — 4.4/5 (18768 reviews) 3. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4074 reviews) 4. [LiveChat](https://www.capterra.co.za/software/62194/livechat) — 4.6/5 (1716 reviews) 5. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1754 reviews) ## Reviews ### "A Great Help Desk Solution For Business" — 5.0/5 > **Maria** | *16 December 2024* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: I like the ease of communication and offering support with TeamSupport. The software is well equipped and I like the help desk support capabilities. It is awesomely affordable. > > **Cons**: Well, I have used TeamSupport and no bad experience. ----- ### "Amazing chat tool" — 5.0/5 > **Shania** | *21 January 2025* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: Teamsupport is a great portal for team chatting. > > **Cons**: Teamsupport conversations are readily available for usage. ----- ### "Excellent app" — 5.0/5 > **tim** | *15 May 2024* | Civic & Social Organization | Recommendation rating: 10.0/10 > > **Pros**: i loved this app when i used it. it is simple and stable. > > **Cons**: change my close to all open and that would be very useful. add the ability to see next task. > > i loved it actually. i would change a few things like the task options but its pretty easy cut and dry ----- ### "Connect to a lot to improve workflow" — 4.0/5 > **Ryan** | *16 February 2026* | Alternative Medicine | Recommendation rating: 8.0/10 > > **Pros**: I like that you can link tickets to companies, contacts, and products which is great for support teams working across multiple products or customer divisions. > > **Cons**: I feel like the interface is dated and less intuitive than newer SaaS help desk tools, meaning steeper training and slower adoption for new agents. > > Overall, it's pretty helpful. Given that it supports connectors to CRM systems, chat tools, and other platforms, which is especially useful if your support workflows rely on data flowing between systems. ----- ### "TeamSupport Live Chats help with quick connections\!" — 4.0/5 > **Barbara** | *22 December 2025* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: The ability to live chat people in your team or appointments chatting in from the link. You can integrate it with your desk top or mobile. > > **Cons**: There's nothing I don't like, although the connection could be more instant. I feel it is more superior than other live chats. > > We use TeamSupport for our intranet connections with our own team members but offer links for outside requests. ----- Page: 1 / 35\ Next: [Next page](https://www.capterra.co.za/software/87908/teamsupport?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/87908/teamsupport) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data