Who Uses Remote Support?
BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.
What Is Remote Support?
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency.
Remote Support Details
BeyondTrust
http://www.beyondtrust.com
Founded 1985
Remote Support pricing overview
Remote Support does not have a free version but does offer a free trial.
Starting Price
Not provided by vendor
Pricing Details
Contact BeyondTrust to request pricing information.
Free Version
No
Free Trial
Yes
Remote Support deployment and support
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat
Deployment
- Cloud, SaaS, Web-based
- Mac (Desktop)
- Windows (Desktop)
- Linux (Desktop)
- Windows (On-Premise)
- Linux (On-Premise)
- Android (Mobile)
- iPhone (Mobile)
- iPad (Mobile)
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Remote Support Features
Help Desk Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Automated Routing
- CRM
- Call Center Management
- Chat/Messaging
- Client Portal
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Storage
- Email Management
- Email Templates
- Feedback Management
- Help Desk Management
- IT Asset Management
- Interaction Tracking
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Network Monitoring
- Performance Metrics
- Prioritization
- Real Time Notifications
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third Party Integrations
- Ticket Management
- Workflow Configuration
- Workflow Management
Remote Support Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Audit Management
- Audit Trail
- CRM
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Compliance Management
- Customizable Branding
- Customizable Reports
- Diagnostic Tools
- File Sharing
- File Transfer
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multiple User Accounts
- Performance Metrics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Updates
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update / Installation
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Secure Login
- Self Service Portal
- Server Monitoring
- Session Recording
- Session Transfer
- Single Sign On
- Summary Reports
- Support Ticket Management
- Surveys & Feedback
- Third Party Integrations
- Two-Factor Authentication
- Two-Way Audio & Video
- Unattended Access
- User Management
- Video Conferencing
- Video Support
- Workflow Management
Remote Support Alternatives
More Remote Support alternatives
Remote Support Reviews
Read all reviewsOverall rating
Average score
Jessica B.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/08/28
"Amazing features"
Comments: I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing!
Pros: Amazing features, two factor authentication, remote desk top support is great. Super easy to use and maintain
Cons: There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue.
- Reviewer Source
- Reviewed on 2020/08/28
Ivan M.
-
Overall Rating5 /5
-
Ease of Use4 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/01/21
"Support software done right"
Comments: Very intuitive, I like it very much. When you come across a product like this, you get to understand the experience that was put into the development of this product. No support software comes close.
Pros: It is really customizable and was thought carefully for enterprise environment. It is also suited for heavy support workloads where many agents have to fire up the console and help many customers at once. The new user interface is very nice too. Privilege escalation is a really useful feature and canned scripts really help at providing agile support.
Cons: It doesn't come with audio features. You can only use chat or you have to call your customer separately. The lack of audio it's its Achilles' Heel. It's also pricey, but the price is worth it, nonetheless the price can put off some companies.
- Reviewer Source
- Reviewed on 2020/01/21
John M.
-
Overall Rating4 /5
-
Ease of Use4 /5
-
Features & Functionality4 /5
-
Customer SupportUnrated
-
Value for MoneyUnrated
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2021/03/02
"Great help for all remote support!"
Comments: With COVID, remote support is everything and bomgar has amazing remote support, really top notch.
Pros: I love the remote support. I can hit any machine, whether I am on my mobile device or on my laptop of desktop. I also love that I can create a remote session key, email it to a user and I can instantly have access to their machine, so powerful.
Cons: Honestly there is very little that I don't like about this software. If I had to say anything it would be that sometimes creating the remote session key can get a bit buggy, but that is rare.
- Reviewer Source
- Reviewed on 2021/03/02
Diana D.
-
Overall Rating3 /5
-
Ease of Use4 /5
-
Features & Functionality3 /5
-
Customer Support4 /5
-
Value for Money3 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/03/03
"Bomgar review"
Comments: It was okay but not great. Manageable I would say. None the less it's still better than webex remote..
Pros: It's faster than webex remote. It's quicker to generate a link for clients so we can remote in. It's modern and better aesthetically.
Cons: Takes too long to set up. There were like different layers of authentication and token and codes to start it up and set it up. Too time consuming
- Reviewer Source
- Reviewed on 2020/03/03
Telayna W.
-
Overall Rating5 /5
-
Ease of Use4 /5
-
Features & Functionality5 /5
-
Customer SupportUnrated
-
Value for MoneyUnrated
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/12/27
"Comprehensive Remote Support Software"
Comments: Remote Support has been a secure, fairly understandable, remote access console to quickly get going with, allowing consistent remote access to many computers needed for my work.
Pros: The remote access console is clean and fairly easy to figure out. It can be accessed from a desktop program or a web console, allowing me to remotely access quickly and easily from various devices. The chat support feature is very simple to use and allows IT support professionals to access my machine for troubleshooting in a transparent way.
Cons: Colors on imagery were rendered strangely when remotely accessing some computers. There is a way to fix display color settings within the software, but it took me a long while to figure this out. Dynamic display rendering would have prevented this struggle.
- Reviewer Source
- Reviewed on 2020/12/27
