--- description: Learn more about Therasoft Online price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Therasoft Online Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Mental Health Software](/directory/30217/mental-health/software) > [Therasoft Online](/software/86193/therasoft-online) # Therasoft Online Canonical: https://www.capterra.co.za/software/86193/therasoft-online Page: 1 / 14\ Next: [Next page](https://www.capterra.co.za/software/86193/therasoft-online?page=2) > Realize the power of Therasoft SaaS and Therasoft AI. Five Autonomous agents that work 24/7 and integrate seamlessly with your EHR. > > Verdict: Rated **4.3/5** by 309 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Therasoft Online? Announcing the First Agentic AI Platform for Mental Health. Therasoft.ai ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 309 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Therasoft Online - **Location**: Sunnyvale, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$69,00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact Therasoft for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Appointment Scheduling - Billing & Invoicing - Calendar Management - Charting - Claims Management - Client Portal - Clinic Interoperability - Confirmations/Reminders - Customizable Templates - Document Management - E-Prescribing - EMR/EHR - Faculty/Staff Management - Forms Management - HIPAA Compliant - Initial Assessments - Invoice Management - Medical Billing - Multi-Location - Patient Intake - Patient Records Management - Practice Management - Progress Notes - Recurring Appointments - Reminders - Reporting & Statistics - Self Service Portal - Therapy Notes - Third-Party Integrations - Treatment Planning ## Integrations (7 total) - DoseSpot - LinkedIn for Business - Meta for Business - Twitter/X - VidyoConnect - WordPress - Xplor Pay ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Mental Health Software](https://www.capterra.co.za/directory/30217/mental-health/software) ## Related Categories - [Mental Health Software](https://www.capterra.co.za/directory/30217/mental-health/software) - [Electronic Medical Records Software](https://www.capterra.co.za/directory/20028/electronic-medical-records/software) - [Medical Scheduling Software](https://www.capterra.co.za/directory/30027/medical-scheduling/software) - [Therapy Notes Software](https://www.capterra.co.za/directory/32668/therapy-notes/software) - [Therapy Software](https://www.capterra.co.za/directory/32705/therapy/software) ## Alternatives 1. [Fusion](https://www.capterra.co.za/software/136876/pediatric-therapy-emr) — 4.3/5 (708 reviews) 2. [Alleva](https://www.capterra.co.za/software/180899/alleva) — 4.5/5 (282 reviews) 3. [Carepatron](https://www.capterra.co.za/software/195467/care-patron) — 4.4/5 (853 reviews) 4. [Jane](https://www.capterra.co.za/software/178984/jane-app) — 4.8/5 (499 reviews) 5. [EHRYourWay](https://www.capterra.co.za/software/118789/ehr-your-way) — 4.9/5 (527 reviews) ## Reviews ### "Disappointed" — 1.0/5 > **Mary** | *20 June 2024* | Mental Health Care | Recommendation rating: 0.0/10 > > **Pros**: How it used to be. Actually reliable at one point. > > **Cons**: Lack of communication, hard drive issues and vague follow through with empty excuses. This company will know of an issue, not alert the subscribers so we can make accommodations and then say “sorry, didn’t you get the email?” (Which was never sent) No accommodations made for their issues other than we the consumer needs to remedy their errors. Oh and if you want to leave, be prepared to cough up $5000 to have your files saved. > > Had been happy with though now am regretting daily for the past several months. The service has gone down hill fast. ----- ### "More focused on expansion than quality and customer service" — 1.0/5 > **Jennifer** | *14 November 2025* | Mental Health Care | Recommendation rating: 0.0/10 > > **Pros**: I was a customer for several years. I thought five years ago their customer support was small and responsive. It also felt like the company cared to try to address issues that would increase therapist ability to provide comprehensive, inclusive services. I thought the many reports run were helpful. > > **Cons**: The subscription price was raised by over 263% with less than a month's notice. This is especially egregious given there was a recent data loss and irretrievable time was spent having to go back and fix billing and re-create notes from that lost week of data. For small practices with a limited budget, that kind of budget increase is not easily managed. Communication was poor during the data loss (as one example there was no formal recognition that there would ultimately be no data retrieval, we just had to assume that and fix it ourselves) and there was no effort to recompense clients for the company error. My experience was that it felt like Therasoft clients are merely a commodity and communication and customer satisfaction are a secondary consideration, if at all, to company expansion and growth. I would not treat my clients this way, and I do not wish to partake in a company that portrays itself this way to its own clients. When I joined, Therasoft was smaller, seemed more dedicated to customers (tickets were responded to directly and in a timely fashion), and seemed genuinely interested in providing a service to clinicians that would be responsive to shifting needs (for example, I advocated for changing pronoun and preferred name options within the software and it was changed). Now, and I don't know what has shifted exactly, Therasoft seems corporate, inaccessible, cumbersome (ticket systems and have required multiple attempts for the same issue), and more focused on expansion than quality. I also did not think that the platform worked consistently well. There were frequent glitches that interfered with clinical service. My patients experienced the portal as clunky and hard to use. ----- ### "Leaving Therasoft" — 3.0/5 > **Christine** | *22 November 2024* | Mental Health Care | Recommendation rating: 5.0/10 > > **Pros**: I liked the auto posting portion of Therasoft > > **Cons**: Issuing refunds in Therasoft is not the best. > > My overall experience with Therasoft was not good. It seemed like there was issue after issue with no communication. My positive experience was having \[sensitive content hidden\] assisting me with technical support problems. She was always helpful and did so in a timely manner. ----- ### "Beware of Server Issues" — 1.0/5 > **Leasha J.** | *01 June 2024* | Individual & Family Services | Recommendation rating: 0.0/10 > > **Pros**: Wiley treatment planners. Documentation was easy. > > **Cons**: Customer support terrible, lost client data during server "issue" > > I can not recommend this EHR in good conscience. Our overall experience was terrible. The support is nonexistent and they take no responsibility for server failure that causes the loss of important data. ----- ### "Not Happy Anymore" — 2.0/5 > **Kathy** | *15 August 2018* | Mental Health Care | Recommendation rating: 2.0/10 > > **Pros**: I like all the functions of the software. > > **Cons**: Therasoft used to be so great. The customer service was amazing. I couldn't say enough positive things about them but that has all changed. When you call, you get an answering service and someone always needs to call back. In a busy therapy office it's not always easy to take the call when they call. I asked about an issue that I was having several months ago and it never got resolved as a result the employee I wanted to hire got another job. I cannot hire someone until that issue is fixed. Very very disappointed in how things have changed. > > Not so great anymore. ----- Page: 1 / 14\ Next: [Next page](https://www.capterra.co.za/software/86193/therasoft-online?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/86193/therasoft-online) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data