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What Is Smartsheet?

Smartsheet is a work execution platform that enables agencies of all sizes to move faster, drive innovation, and achieve more. Extraordinary marketers rely on Smartsheet for campaign management, initiative tracking, content calendars, event management, and more. With Smartsheet, you can centralize resources, maintain consistency across projects and campaigns, and increase speed to market. Seamlessly connect marketing efforts to ROI and improve alignment with all involved stakeholders.

Who Uses Smartsheet?

Smartsheet's intuitive online project management app is used broadly across organizations to track and manage diverse types of work for teams large and small, from enterprise companies to SMB's.

Smartsheet Software - Real-Time Dashboards
Smartsheet Software - Multiple Platform Views
Smartsheet Software - Content Collaboration
Smartsheet Software - Conversations
Smartsheet Software - Grid View

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Reviews of Smartsheet

Average score

Overall
4.5
Ease of Use
4.3
Customer Service
4.3
Features
4.3
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Danny
Danny
Director, Digital Marketing Automation in US
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Solid Application and much better than Excel

4.0 3 months ago

Comments: I worked with a few other applications like Quip, Airtable, and excel, but Smarsheets has a comprehensive capability to address several use cases. I used to automate invoice approval, project intakes, and project management, and they have reduced resourcing and effort.

Pros:

It's feature-rich, especially with the automation capabilities that are baked in.

Cons:

As with all software, there is a learning curve, but once you get over that, it is a solid application that can solve many types of projects and processes.

Mor
Senior Presales Engineer in Canada
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Supports all aspects of enhancing comprehensive management in all details

5.0 3 weeks ago New

Comments: With Smartsheet, we were able to find a correct mechanism for scheduling, follow-up and documentation. It has enhanced our ability to prepare comprehensive reports and dashboards, and has also improved the management of communication with colleagues and clients effectively.

Pros:

I loved Smartsheet with its many collaborative features and functions that enable us to gain knowledge and maintain continuity of support. I always find it easy to achieve continuous follow-up and record updates in real time. I loved the ease of creating main and sub-tables and sharing them with colleagues to add more tasks. The interface is amazing, the AI ​​features for generating formulas are great, the approval and documentation management is smooth and enhances transparency. Smartsheet dashboards are very advanced, I loved the ease of customization and linking them to multiple data sources to display metrics in an organized manner.

Cons:

Notifications may be interrupted sometimes, and appear all at once. It is not a problem, but it may delay the start of some necessary procedures.

Bill
Account Executive in US
Marketing & Advertising, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Smartsheet is ok

2.0 2 months ago

Pros:

I like that it is very versatile and you can do many thing.

Cons:

Hard to set up new workflows. They rely too heavily on paid implementation

Jace
Sr. Project Manager in US
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Best PM Tool Available

5.0 3 months ago

Comments: I used this a few years ago as a PM and I wish that I could have it at my current role. I have used many different tools, some good and some awful, but if I had 1 choice, it would be Smartsheets.

Pros:

This is the best tool I have used as a Project Manager. There are so many features that I could write about, but most importantly you will not need additional tools/software to track projects. The ability to track a project, update timelimes based on missed deadlines, share with a customer and have a live document is so important for a successful project.

Cons:

It is expensive. There is also a learning curve. I would say for beginner level use and just navigating around, it is very user friendly. But like Excel, there are so many things it is capable of and it takes time to figure them out.

Adewale
Sales Funnel and Marketing Automation Expert in Algeria
Internet, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

My Review of Smartsheet

5.0 last month New

Pros:

Smartsheet streamlines business processes by automating major procedures such as resource management, product management, time & expense tracking, project and portfolio management.

Cons:

Unlike other PPM tools, Smartsheet have poor UI and outdated dashboard mainly on on-premise software.

Leah
Senior Client Service Rep in Canada
Media Production, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

The Good Outweighs the Bad

4.0 4 weeks ago New

Comments: The real time conversations and collaboration is a game changer. However, the overall use of forms in addition to switching from PC to mobile is not ideal.

Pros:

Great for data entry and joint documents. Platform allows people to collarborate in real time, with email notification to notify you of any comments or tags.

Cons:

Pretty boring platform, I find the form functions are not user friendly for mobile users. And I do find it to glitch out quite a bit or go down.

Aubrey
Office Coordinator in US
Construction, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great tool!

5.0 2 months ago New

Comments: I have really loved Smartsheet and continue to find new ways to use it to help streamline processes!

Pros:

Smartsheet is a great hub for information storage and group collaboration. I like that it's basically an excel sheet where you can attach documents and communicate with others across your business. I also especially like the automation feature which streamlines processes.

Cons:

There are some additional features that I wish Smartsheet had. For example, I wish you could filter by "This Month". I also wish it could integrate with Outlook a little better.

TL
Project Accountant in US
Electrical/Electronic Manufacturing, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Love Smartsheet

5.0 last month New

Comments: I used Smartsheet while working as a Project Accountant. It allowed me to work very closely with the project managers, service team, and engineers. I am a huge fan of Smartsheet and recommend it to any company that is project based and need a tool to manage the work flow.

Pros:

I love that Smartsheet allows you to effectively collaborate with ppl that’s on the project team. It allows you to keep track of the workflow.

Cons:

The only con I did have is that I thought you could not see who was the last person to modify something on the Smartsheet, but actually there’s ways to track changes with an activity log.

Lauren
Director of Engagement in US
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Smartsheet is a great project management tool!

4.0 2 months ago New

Pros:

I like that Smartsheet has a lot of different functions. It can be used for project management, inventory or event event planning. It's very easy to use and it seems like the builders are listening to the customers when they request new features.

Cons:

Sometimes it feels like there are too many features to know how to use or benefit from all of them.

Juniper
Director in US
E-Learning, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

My project management powerhouse smartsheet.

5.0 2 months ago New

Comments: Smartsheet has come to help us with project management, communication and kept our team enabled projects on time.

Pros:

Smartsheet combines the environmental comfort of spreadsheets with powerful project management functionality. What I really enjoy is being able to customisable workflows, automation of tasks and real time tracking with collaborative features in a highly intuitive interface.

Cons:

Smartsheet has a lot of functionality, which means it takes time and intentional exploration to become proficient in everything it can do.

Gibran
Director of Quality in US
Machinery, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Streamlined Project Management with an Intuitive Interface and Elegant Presentation

5.0 4 months ago

Comments: Overall, Smartsheet excels in creating a collaborative environment where teams can work seamlessly together. Its combination of user-friendly design, logical interface, and sophisticated project presentation makes it a valuable asset for managing projects and driving team success.

Pros:

The platform’s logical graphical user interface (GUI) enhances productivity by offering a clear and organized view of tasks, timelines, and dependencies. The layout is not only easy to understand but also customizable, catering to diverse project needs and user preferences.

Cons:

Although Smartsheet offers various integrations, setting them up can sometimes be complex and require additional configuration. Some users may find the integration process less seamless than other platforms.

Jonathan
Clinical Quality Assurance Manager in Canada
Biotechnology, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great for project management and task scheduling/reporting

4.0 5 months ago

Comments: Smartsheet has been a helpful and useful tool for organization and task/project management. being able to see/assign individuals natively and make sure people are being notified and updating tasks has helped for visibility of project status and employee wellbeing.

Pros:

A powerful platform with excellent organizational features. I particularly like the ability to create timelines and easily switch between task and Gantt views. creating reports using filters and specific criteria is super helpful in seeing what employees are spending their time on and for getting prompt feedback about projects.

Cons:

I wish I could sort by more than 3 criteria. Some reports I've made need one or two more levels of sorting or filtering than are available to really focus on what the report needs to tell me.

Heidi
Office Manager in US
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Low cost, quick adaptability, and ease in learning are key to this products.

4.0 8 months ago

Comments: While not as robust in spreadsheet functionality as, say, Excel, it's plethora of varied components and a robust selection of tools used in every day business and database software.

Pros:

Familiarity to other standard office products such as MS Office, ease of use and adaptability based on our project needs. The overall feel is familiar to most as it uses standard business software looks in many key areas but has a large variety of options to suit your specific needs.

Cons:

There were some limitations in the spreadsheet look and functionality adjustments.

Verified Reviewer
Verified LinkedIn User
Electrical/Electronic Manufacturing, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Good project management tool

3.0 5 months ago

Comments: I would use this software for future project management tools

Pros:

Smartsheet is a good project management tool. It helps you track your grouped dependencies and exported and clear GANTT chart

Cons:

The sub-tasks were hard to manage within the tool or it wasn’t as intuitive

Bratislav
PMO Strategic projects in Serbia
Management Consulting, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Smartsheet, our choice for PMO

5.0 3 months ago

Comments: It is related to complete solution to managing projects. Now we use it every day and it is systematic, easy to use and not expensive. The automated workflows simply save your time that you can use for other a activities now. The availability of the mobile app is very convininet for the top management overviews of the project status anytime. Communication within the project plans is thorough and easy. Smartsheet will remain our tool for a very long time, I am sure.

Pros:

Solution to managing projects are execellent. They collect data from multiple projects into simple and useful dashboards for overview that the top managers adore. It helps us boost our PM process efficiency on a daily basis.

Cons:

The design could be a bit more modernized. But it is not a big deal to be jonest.

Nicholas
Team Lead - Training, Systems and Processes in Canada
Restaurants, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Smartsheet Rocks!! Invest Time In Learning The Sysem Well And Watch The Benefits Roll In

5.0 6 months ago

Comments: Extremely, extremely positive! Smartsheet has allowed us to think about our processes in a totally different way.

Pros:

I love how you are able to completely customize solutions for your process/problem. If you need an excel spreadsheet with cross functional tools embedded, Smartsheet can do it. If you are simply looking to send out a form and gather some info, Smartsheet can it AND help you visualize it. There are endless use cases where the flexibility of Smartsheet has played a vital role in our project success.

Cons:

They are slower to roll out very impactful changes brough forward by the community and I feel they have not captialized on bringing some pivot table like features from Excel into the Sheet Summary area of Smartsheet Sheets.

Linda
Program Manager in US
Hospital & Health Care, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Powerful Collaboration Tool

5.0 7 months ago

Pros:

Amazing SaaS product for work management and collaboration. It offers a user friendly interface and provides a smooth user experience to the end users. I like the most the versatility of Smartsheet and ability to use their various add-ons for different use cases. Their forms are simple yet powerful, their automated workflows are flawless, and their dashboards are very aesthetically appealing.

Cons:

As any product has its pros and cons, Smartsheet also has different areas of opportunities. The biggest area of opportunity has been data limitations within the sheets; however, I know they are actively working on this enhancement and are supposed to be rolling it out shortly (I think the second half of 2024).

Herbert
Head Of Operations in US
Transportation/Trucking/Railroad, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Awesomely reliable system

5.0 8 months ago

Comments: I would recommend Smartsheet because it has more productivity than other apps. I love the collaboration in between teams and our ability to produce reporting consistently.

Pros:

It integrates with other tools easily and the mobile app is accessible on the go. I appreciate its versatility in project management and the workflow automation capabilities.

Cons:

Reports and dashboards can be a bit of a challenge to set up, but once you get the hang of it becomes easy to work with.

Surace
Sr. Mechanical Design Engineer in Nigeria
Electrical/Electronic Manufacturing, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Brilliant Tool for Project Portfolio Management

5.0 9 months ago

Comments: Task and project management. Team communication.

Pros:

Ever since I started using Smartsheet, it has never been hectic to manage tasks and projects.

Cons:

Smartsheet is the most iconic tool that barely has any drawback.

Raavi
Raavi
Consultant in India
Verified LinkedIn User
Business Supplies & Equipment, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

smart sheet tool was very user friendly tool we can easy handle

5.0 5 months ago

Comments: Over all I had very good experience where I can create and handle project time lines and handle actions and progress of the project in one tool

Pros:

In smart sheet mostly I like the workflows where I can create alerts to manage my actions without manual effort

Cons:

While creating new workspace from another workspace the references are referring to the old one where we need to change manually

Jacqueline
Quality Assurance Specialist in US
Mental Health Care, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Positive Experience with Smartsheet

5.0 3 months ago

Comments: Smartsheet exceeded my expectations. A solution was needed in my workplace to provide swift communication to our leadership team on negative feedback collected from customer survey calls. A customized Smartsheet template was created and is in full use in our organization. This provided a simple solution to our team. Prior to the implementation of the Smartsheet, we used email communications. This format caused delays, was time consuming, caused email congestion, and were difficult to address in a timely manner. With Smartsheet, our management team was able to develop default questions with fillable blank text boxes for the survey responses within the product. The text boxes also had ample space for all word characters needed. It also had a flagging symbol that allowed our organization to identify and escalate formal complaints to our leadership team at an eye's glance. The drop-down menu feature was utilized template with frequently used answers as weel as names of pertinent subordinate staff and their supervisors eliminating need write them out manually. The availability of these components, as well as the software's ability to transfer the data into a spreadsheet immediately after submission of the entry criteria, made the process seamless. This is clearly an excellent product. It is just what our organization needed.

Pros:

The greatest highlight of using Smartsheet is the software's ability to swiftly transport data entered into an organized spreadsheet.

Cons:

I liked everything about Smartsheet. The software was simple and readily available for use without any glitches.

Aditi
Aditi
Writer in India
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Smartsheet has been a blessing in disguise

5.0 7 months ago

Comments: It is an extremely flexible application which streamlines workflow and increases the efficiency of workflow.

Pros:

The various tools made data syncing, sharing, and integration became very easy for us to automate our workflow. Integration with other platforms helped us to cut down a lot of extra work. Smartsheet has become an ideal workplace for us where our team can work effortlessly and flexibly. The customer service and dashboard are extremely intuitive and accessible.

Cons:

Smartsheet offers everything a new business would need. Therefore, there is nothing I dislike about Smartsheet

Victor
Energy Engineer in South Africa
Oil & Energy, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Iconic & Tremendous Tool for PM & TM

5.0 9 months ago

Pros:

Smartsheet has enabled me to automate over 90% of task and project management procedures.

Cons:

Ever since I joined my current organization as an Intern, Smartsheet has never failed me.

DENNIS KUBAI
Head of Operations in Lithuania
Financial Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Smart Project and Task Management

5.0 8 months ago

Pros:

Employee and task scheduling. Fieldwork data collection. Customer engagement. Agile stylish projects reporting, analysing and planning. Time estimation and tracking.

Cons:

Nothing to complain at all since it has all modules.

Naresh
Naresh
Analyst in India
Verified LinkedIn User
Business Supplies & Equipment, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

One best tool where the workflow made my work very for quick updates

5.0 5 months ago

Comments: I had very good experience using smart where I can track progress of the project in one tool

Pros:

The best thing was the customisation of dashboards and defaults templates that saves lot of time

Cons:

The sheet references where I need to change manually