---
description: Learn more about Smartsheet price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
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title: Smartsheet Price, Reviews & Features - Capterra South Africa 2026
---

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# Smartsheet

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> Smartsheet is an Intelligent Work Management Platform that revolutionizes how you manage projects, portfolios, and processes.
> 
> Verdict: Rated **4.5/5** by 3484 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Smartsheet?

Marketing, creative operations, IT portfolio management, higher education, construction, healthcare and life sciences, government, financial services, and technology organizations.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 3484 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Smartsheet
- **Location**: Denver, US
- **Founded**: 2012

## Commercial Context

- **Starting Price**: US$12,00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Choose the plan that works best for you and manage your projects, programs, and processes — all in one place. Plans start at $9.00/month when billed annually.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, French, German, Italian, Portuguese, Russian, Spanish
- **Available Countries**: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Singapore, South Africa and 6 more

## Features

- Activity Planning
- Analytics
- Approval Process Control
- Asset Tracking
- Availability Management
- Brainstorming
- Calendar Management
- Campaign Planning
- Capacity Management
- Channel Management
- Content Management
- Cost Estimating
- Dashboard
- Data Import/Export
- Data Tabulation
- Document Review
- Document Storage
- Drag & Drop
- EMR/EHR
- Electronic Data Capture
- Expense Tracking
- Forms Creation & Design
- Forms Management
- Goal Setting/Tracking
- HIPAA Compliant
- Ideation
- KPI Monitoring
- Marketing Calendar
- Multi-Campaign
- Payroll Management
- Preventive Maintenance
- Prioritization
- Process Modeling & Designing
- Product Roadmapping
- Project Management
- Project Scheduling
- Project Tracking
- ROI Tracking
- Reporting/Project Tracking
- Resource Scheduling
- Skills Tracking
- Sprint Planning
- Strategic Planning
- Subcontractor Monitoring
- Task Management
- Third-Party Integration
- Time & Expense Tracking
- Time Tracking
- Work Order Management
- Workflow Configuration

... and 86 more features

## Integrations (71 total)

- 123FormBuilder
- Acumatica Cloud ERP
- Adobe Creative Cloud
- Amazon Q
- AppSheet
- Azuqua
- Backupify
- Bitium
- Box
- Cronos
- Docusign
- Domo
- Dropbox Business
- Easy Insight
- Egnyte

... and 56 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Campaign Management Software](https://www.capterra.co.za/directory/30012/campaign-management/software)

## Related Categories

- [Campaign Management Software](https://www.capterra.co.za/directory/30012/campaign-management/software)
- [Marketing Resource Management (MRM) Software](https://www.capterra.co.za/directory/31020/mrm/software)
- [Event Marketing Software](https://www.capterra.co.za/directory/31542/event-marketing/software)
- [Strategic Planning Software](https://www.capterra.co.za/directory/31031/strategic-planning/software)
- [Product Management Software](https://www.capterra.co.za/directory/30865/product-management/software)

## Alternatives

1. [Jira](https://www.capterra.co.za/software/19319/jira) — 4.4/5 (15314 reviews)
2. [Clockify](https://www.capterra.co.za/software/169607/clockify) — 4.8/5 (9235 reviews)
3. [Asana](https://www.capterra.co.za/software/120550/asana-pm) — 4.5/5 (13547 reviews)
4. [monday.com](https://www.capterra.co.za/software/147657/monday-com) — 4.6/5 (5726 reviews)
5. [Trello](https://www.capterra.co.za/software/1010321/trello) — 4.5/5 (23488 reviews)

## Reviews

### "My Views on Smartsheet Platform" — 5.0/5

> **Calvin** | *05 March 2024* | Computer & Network Security | Recommendation rating: 10.0/10
> 
> **Pros**: It is over five years now ever since I started using Smartsheet. It help me track and plan projects in one single dashboard.
> 
> **Cons**: Up to date I still use Smartsheet and it seldom fail to accomplish my needs.

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### "Another task management tool to try out." — 5.0/5

> **Tichaona Redemptor** | *12 February 2024* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: You can share your tasks with your team members and stakeholders, and communicate with them using comments and attachments. You can create custom reports and dashboards to monitor your tasks and metrics in real time.
> 
> **Cons**: No Time Tracking or Resource Management: Smartsheet does not have built-in features for time tracking or resource management, which are important for managing project costs and availability. Users need to use add-ons or integrations for these functions.
> 
> Very exciting and very educational. i would recommend it to my fellow it friends.

-----

### "Iconic & Tremendous Tool for PM & TM" — 5.0/5

> **Victor** | *19 April 2024* | Oil & Energy | Recommendation rating: 10.0/10
> 
> **Pros**: Smartsheet has enabled me to automate over 90% of task and project management procedures.
> 
> **Cons**: Ever since I joined my current organization as an Intern, Smartsheet has never failed me.

-----

### "Smartsheet: Project Planning Reinvented" — 4.0/5

> **Otilde** | *30 September 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: With Smartsheet, you can easily create and manage projects, track progress, and collaborate with team members in real-time. One of the most powerful features of Smartsheet is its critical path highlighting feature.  It makes it much easier for you to notice any issues early and try to sort them out. Smartsheet is an online tool, so clients, you, and your team members can use Smartsheet from any location and at any time.
> 
> **Cons**: Unfortunately, in Gantt chart view, there are limited possibilities to customize the task dependencies. Availability features of allocating various resources do not incorporate part-time availability well enough.
> 
> It is very flexible, enabling one to have a personalized order of work and flow, which may suit a certain design project.

-----

### "Wish I Had Smartsheet Years Ago" — 5.0/5

> **Sarah** | *25 June 2025* | Real Estate | Recommendation rating: 10.0/10
> 
> **Pros**: Smartsheet is so much more customizable and flexible than using Excel and Word and OneDrive to accomplish the same tasks. We can create custom reports and dashboards so end-users can see exactly what they're looking for without having to scroll or search or schedule meetings to get the answers they need.
> 
> **Cons**: Sometimes the functionality seems limited. For instance, I can set reports to sort automatically, but I cannot set sheets to sort automatically. We need to manually sort them or right-click and reset the sorting filters each time. While automated sorting has the potential to cause issues while working with live data with others, it would be preferable to at least save the sort settings so they do not need to be recreated each time.
> 
> I've been a Smartsheet user since October 2024, and honestly, when I go back to Excel, it's almost painful (and I am one of those people who loves Excel). I have found a way to do almost everything I want with the program, even if it takes a few helper columns and a couple reports to get everything just right on the final dashboard. But having forms and summary reports available for everyone at one click is an absolute gamechanger\!

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## Links

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