15 years helping South African businesses
choose better software

What Is Smartsheet?

Smartsheet, an online work execution platform, empowers organizations to plan, track, automate, and report on work. Over 80,000 brands rely on Smartsheet for project and work management because of its easy-to-use interface, real-time Gantt charts and dashboards, and work automation features.
*2018 Awards: Named a Leader in Enterprise Collaborative Work Management by Forrester Research, Selected to Deloittes Fast 500 List, Recognized for Technology Innovation & Vision by 451 Research

Who Uses Smartsheet?

Smartsheet's intuitive online project management app is used broadly across organizations to track and manage diverse types of work for teams large and small, from enterprise companies to SMB's.

Smartsheet Software - Real-Time Dashboards
Smartsheet Software - Multiple Platform Views
Smartsheet Software - Content Collaboration
Smartsheet Software - Conversations
Smartsheet Software - Grid View

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Reviews of Smartsheet

Average score

Overall
4,5
Ease of Use
4,3
Customer Service
4,3
Features
4,3
Value for Money
4,3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001
Megan
Megan
Producer, Owner in US
Verified LinkedIn User
Insurance, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Critical in daily management

5,0 3 years ago

Comments: I absolutely love the software and the company. The system meets our needs and is flexible when we need to make adjustments. While the cost is fairly high to start up, annually it is worth the cost, as it streamlines our processes and allows us to be more efficient.

Pros:

This is the tool we use every day, every hour, to track all of our enrollments and clients. Our team monitors enrollments and other CRM tools don't give us the flexibility to track multiple events and data points. It's Excel but on steroids with multiple functions and features. We're using it more and more every day for reporting up to our management team on progress for our client events.

Cons:

I'm not so good at the formulaic side of things and making sheets talk to each other, or building a dashboard, is not an intuitive process. There are not step by step instructions or visuals which is something I need personally. It's a lot of trial and error in getting things set up. When I first started, it was very expensive to work with someone who helped build the infrastructure base and looking back there are many things I'd have done differently if I'd understood it a little better. A lot of the consultation time was wasted in trying to get the person to understand what we were trying to achieve.

Christian
Christian
Human Resources Manager in US
Verified LinkedIn User
Health, Wellness & Fitness, 1 001–5 000 Employees
Used the Software for: 2+ years
Reviewer Source

Smartsheet is a top-notch tool for teamwork

4,0 7 months ago

Comments: We used to have to do everything by hand, but now, with smarsheet, everything is done automatically, including time tracking and project progress reports.

Pros:

Keeping a change journal and keeping track of your plans might help you see problems and start fixing them before they derail your project. I enjoy that Smartsheet may be used in a variety of different ways. Because of the high degree of personalization available, it can be put to use by virtually anyone.

Cons:

The various templates should be simple to manage. The inability to properly plan and monitor the Product Design Team's actions is a significant obstacle.

Joe
Project Management Consulant in France
Information Technology & Services, 10 000+ Employees
Used the Software for: 1+ year
Reviewer Source

Microsoft Project killer - tried and tested in large scale tech change projects

5,0 last month New

Pros:

- incredibly intutive, no learning curve - excellent price - full featured (all the critical features of MS Project)

Cons:

- project tracking roll up is convoluted

Jason
Managing Director in UK
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Smartsheet is basically a spreadsheet, not a CRM

3,0 2 months ago New

Comments: Overall, don't want to sound negative but it's not a good CRM when compared to other CRM's. It's a spreadsheet on steroids and while it may be useful to a lot of companies it's not useful for, in my opinion, most companies looking for a CRM solution

Pros:

It's an easy system to pick up and run with and learn quickly

Cons:

It's basically a giant spreadsheet. Nothing innovative and if anything a little too complicated for what it's trying to achieve. It's not a CRM.

Stephanie
Stephanie
System Administrator in US
Verified LinkedIn User
Information Technology & Services, 10 000+ Employees
Used the Software for: 2+ years
Reviewer Source

Efficient Project Management with Smartsheet

4,0 3 months ago

Comments: My overall experience with Smartsheet has been positive. It has significantly improved project visibility and collaboration within our team. The platform's flexibility adapts to various project types, from simple task tracking to complex project timelines.

Pros:

Smartsheet is a versatile project management tool that combines the simplicity of a spreadsheet with powerful project management features. The ability to create dynamic and collaborative workspaces using familiar spreadsheet interfaces is a standout feature. The automated workflows and customizable templates streamline project planning and execution. Real-time collaboration and update notifications keep the team aligned and on track, fostering productivity.

Cons:

The learning curve for more advanced features can be steep. Customization options, while powerful, may be overwhelming for new users. Improved onboarding resources could mitigate this challenge.