Who Uses This Software?

500+ member gym that sells memberships and needs to manage personal training and billing

Average Ratings

43 reviews
  • Overall 4.2 / 5
  • Ease of Use 3.8 / 5
  • Customer Service 4.3 / 5
  • Features 4 / 5
  • Value for Money 4.2 / 5

Product Details

  • Starting Price US$99,00/month
  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • ShapeNet
  • http://www.shapenetsoftware.com
  • Founded 2002

About ShapeNet

Since 2002, ShapeNet has been providing enterprise SaaS solutions to a variety of health and fitness centers. From small to medium sized service facilities, multi-site locations and chains to complex wellness centers. We deliver a full suite of integrated technology solutions. From billing your members, selling products and services, member self-help solutions, scheduling a class/training session on-line or through a club branded app, maintaining up to date member health profiles, and much more.

ShapeNet Features

  • Attendance Tracking
  • Billing & Invoicing
  • Event Management
  • Inventory Management
  • Marketing Management
  • Member Portal
  • Membership Management
  • Mobile Access
  • Online Bookings
  • Payment Processing
  • Point of Sale (POS)
  • Team Management
  • Visitor Management
  • Website Management
Vendor has not completed this information.
  • Attendance Tracking
  • Certification Tracking
  • Exercise Library
  • Fitness Assessments
  • Fitness Plan
  • Nutrition Program
  • Payment Processing
  • eCommerce

ShapeNet Most Helpful Reviews

Great experience using the system and customer support. Some issues with reports and functions.

Reviewed on 2017/05/09
Bob D.
Person of Interest
Health, Wellness & Fitness, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Financial data capture, integration of schedule and facility use,trainer and customer data detail for measuring efficiency and productivity.

Pros: System features, data capture and reporting functions are excellent. System downtime is minimal. The financial data and downloads are a great feature excellent.

Cons: Needs better integration of features to allow easier and quicker data input during busy hours.
Too many features require replicating data entry such as; adding subsequent members of the same family requires , setting up rentals and closing multiple stations,closing adding members and closing out classes and members in them requires screen refresh on every attendee,payroll download is confusing. Field names and services do not match between system and system fields, Would like to set our own thank you letter.
Frequently new updates cause problems with current functions. Needs better Beta testing.
Downloading data supposed to go to Excel but instead always defaults to Unicode drives me nuts because I download a lot of reports and have to convert everyone.
Payroll summary picks up field that I don't want and have to reconfigure for every employee. Example the date field is always off by one cell. There is another field that has no purpose at all plus the classes pick up the class itself as if it were a person in attendance.
In the financial data the income categories should show number counts when applied to multiple categories. You can only get number # count data by looking at one category at a time.
When closing stations we should be able to close multiple stations on the matrix versus having to close each one then wait for the screen to update close the next one etc etc ad nausea.
The process of submitting a support ticket could be streamed lined.

Support from rep is OUTSTANDiNG !

Reviewed on 2019/08/01
Bob D.
Admin
Sports, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Shapenet software is outstanding. Even better is the support we have received and most recently the support from reps.
Rep has worked tirelessly to help us set up our payroll system and never ceases to amaze us with her responsiveness and involvement.
She and the entire company make us feel like we are their only client.
I would highly recommend Shapenet to anyone considering software for their fitness facility !

Pros: Flexibility to handle very large list of services, financial transactions and hstorical data. Most impressive however is their support staff. see comments below.
The company's willingness to implement customer suggested changes is unique in this business.

Cons: We would like to see league application software and understand they are working on this now.

Many times we deal with server issues and a slow system.

Reviewed on 2017/05/09
Jason E.
Director
Health, Wellness & Fitness, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: We like the customizable program. It works well for our business purposes. Has many great features, some we use, some we don't

Cons: so many options, can be overwhelming for a new user. Proper training from the begnning of the use of this product would be beneficial.

Vendor Response

by ShapeNet on 2017/05/12

We appreciate the feedback Jason. we're very pleased that your are benefiting from our customizable software system. it looks like it is working well for your business. we agree with you when you mentioned that a new user can be overwhelmed because of all the great benefits that are available. we have re-structured our training for new and existing clients, which we feel is more effective. we are getting good feedback from our clients with our new approach. we have resolved the core system performance issues and your system should be running much better now.
Larry King
Founder and CEO

I love shape net fornits functions once you have experience with it.

Reviewed on 2017/05/17
Mike B.
Owner
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Allowing our staff to easily read the details and status of each member.

Pros: The checkin is easy and the display is clear for each individual once they are put in the system. The input is fairly easy and there are a lot of functions to use. Each individual to be implemented takes about 3 minutes which is nice.

Cons: The functions are relatively scattered and difficult. Especially the class calendar and scheduling and ease of use for packages purchased and user scheduling. Also, it's difficult to find the website for individuals since there is another ShapeNet company in the search.
It would also be nice if when purchased someone would come on site to show how to use many of the functions, once someone ourchaees the software.

ShapeNet is the best software for anyone running a personal training business.

Reviewed on 2017/05/09
Bo R.
Owner
Health, Wellness & Fitness, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: It's how I run my business.

Pros: The customization is awesome. I have been able to tailor the system to fit my business. It is also very easy to learn and use.

Cons: The customer service could be a lot better. The system is down or slow a lot more than it should be.

Vendor Response

by ShapeNet on 2017/05/11

Hi Bo,

We appreciate your kind words about our software system. we have learned alot from your feedback over the years and have applied some of your suggestions and needs to the system. looks like you are benefiting from them since you have opened up new locations successfully. we are upgrading our support and training methods, especially with new clients. we have also taken steps to resolve system performance issues and are confident the system should be running much better now. thank you for your business over the years.
Larry King
Founder and CEO

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