SAP CRM

SAP CRM

by SAP

Who Uses This Software?

Marketing, sales and customer service teams in any size organization.

Average Ratings

165 reviews
  • Overall 4.1/5
  • Ease of Use 3.7/5
  • Customer Service 4.1/5
  • Features 4.2/5
  • Value for Money 3.8/5

Product Details

  • Starting Price US$58,00/month
  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training Documentation
  • Support Online

Vendor Details

  • SAP
  • http://www.sap.com
  • Founded 1972

About SAP CRM

Make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness,streamlining critical business processes across and beyond customer touch points, and quickly adapting to changing business and customer needs.

SAP CRM Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Campaign Management
  • Interaction Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking

SAP CRM Most Helpful Reviews

Description of SAP CCS CRM

Reviewed on 2020/01/14
Iván B.
Gerente de Marketing Digital
Marketing & Advertising, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
Source: GetApp
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: SAP CCS (CRM) It is the most complete platform in the market. It adapts easily (implementation) to the cases of the electricity industry (which is my experience), from the commercial area, customer service and its perfect connection with the MM material modules and sales and distribution SD, ... FI ... I enter others. The workflow is really his strength."

Pros: The way it leads from real life to the workflow. The integration of activities and their implications in real time with the areas through the ERP. Speed as you can adapt, improve and learn on the go.

Cons: Nothing. I should only indicate that the possible failures are in the training. They must ensure that SAP teachers have knowledge of field and SAP technology. When this happens everything is really excellent

SAP CRM is one of the best customer support products

Reviewed on 2019/07/18
Jose antonio M.
Technicall Support Engineer
Telecommunications, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: We use this product in our daily task to manage our customer's accounts, we can update, close and archive account, we love this because is really straightforward. You can track all the information provided by doing some adjustments.

Cons: Price, overall it's expensive, so I recommend to keep an eye on the licenses and also keep in mind this as part of the yearly budget.

Complete CRM, needed for all media and large business

Reviewed on 2019/11/13
Felipe P.
Infrastructure Analyst
Telecommunications, 5 001-10 000 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We use the software to control and manage activities and services. receipt of material, travel management control of managers, presentation of accounting documents. It is the most used software in the company.

Pros: the management of all services under sap's care. Basically we have access from the logistics, delivery and receipt of suppliers, from the accounting and financial of these contracts. All delivered competently by the system.

Cons: Code-based transactions slow the system down at times, and the interfaces to sap-powered systems are also bad.

An end to end solution with seamless integration capabilities

Reviewed on 2015/06/19
Aneesh B.
Consultant
Retail
Used the Software for: 2+ years
Reviewer Source 
Source: SoftwareAdvice
4/5
Overall
4/5
Ease of Use
3.5/5
Features & Functionality
3.5/5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.

Cons: SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.

Perfect for costumer service

Reviewed on 2019/10/09
Katherine R.
Service Costumer
Telecommunications, 10 001+ Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Love it

Pros: It is so easy to use, and has so many options, the interaction with the clients are everything and this software its perfect for that

Cons: Nothing I totally love it, perfect for any customer service

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