Who Uses mHelpDesk?
mHelpDesk is perfect for established and growing small/medium businesses who need better organization, mobile access, and more efficient scheduling and billing processes.
What Is mHelpDesk?
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.
mHelpDesk Details
mHelpDesk
http://www.mhelpdesk.com
Founded 2009
mHelpDesk pricing overview
mHelpDesk does not have a free version but does offer a free trial. mHelpDesk paid version starts at US$169,00/month.
Starting Price
US$169,00/month
Free Version
No
Free Trial
Yes
mHelpDesk deployment and support
Support
- Business Hours
- Online
Deployment
- Cloud, SaaS, Web
- Mobile - iOS Native
- Mobile - Android Native
Training
- Live Online
- Webinars
- Documentation
mHelpDesk Features
Business Management Software
- Billing & Invoicing
- CRM
- Employee Management
- Financial Management
- Inventory Management
- Marketing Management
- Order Management
- Performance Metrics
- Project Management
- Purchasing
- Scheduling
- Time & Expense Tracking
- Training Management
- Vendor Management
CRM Software
Vendor has not completed this information.
Carpet Cleaning Software
- Billing & Invoicing
- Customer Management
- Dispatch Management
- Equipment Tracking
- Mobile Access
- Online Booking
- Scheduling
- Work Order Management
Cleaning Company Software
- Billing & Invoicing
- Customer Database
- Dispatch Management
- Job Management
- Mobile Access
- Quotes/Estimates
- Recurring Appointments
- Routing
- Scheduling
- Service History Tracking
- Work Order Management
Computer Repair Shop Software
- Barcodes/Labels
- Billing & Invoicing
- CRM
- Intake Forms
- Inventory Management
- Point of Sale (POS)
- Repair Tickets
Contractor Software
- Bid Management
- Budgeting
- Compliance Management
- Contractor Database
- Document Management
- Job Management
- Qualification Tracking
- Reporting/Analytics
- Safety Management
- Scheduling
- Subcontractor Management
- Time Tracking
Electrical Contractor Software
- Billing & Invoicing
- Contract Management
- Customer Management
- For Commercial and/or Industrial Electrical Contractors
- Mobile Access
- Quotes/Estimates
- Scheduling
- Time Tracking
- Work Order Management
Equipment Maintenance Software
- Equipment Tracking
- Inventory Control
- Job Management
- Maintenance Scheduling
- Warranty Tracking
- Work Order Management
Facility Management Software
- Commercial Properties
- Equipment Management
- Facility Scheduling
- Fixed Asset Management
- For Schools
- Incident Management
- Inspection Management
- Inventory Control
- Preventive Maintenance
- Residential Properties
- Room Scheduling
- Space Management
- Vendor Management
- Visitor Management
- Work Order Management
Field Service Management Software
- Billing & Invoicing
- Contact Database
- Contract Management
- Dispatch Management
- Electronic Signature
- Inventory Management
- Mobile Access
- Online Time Clock
- Payment Collection in the Field
- Quotes/Estimates
- Routing
- Scheduling
- Service History Tracking
- Work Order Management
Franchise Management Software
- Automatic Re-ordering
- Commission Management
- Construction Tracker
- Franchise Intranet
- Job Scheduling
- Online Store
- Website Manager
Garage Door Software
- Billing & Invoicing
- Contract Management
- Customer Management
- Dispatch Management
- Equipment Tracking
- Inventory Management
- Job Costing
- Scheduling
- Warranty Tracking
HVAC Estimating Software
- Billing & Invoicing
- Commercial/Industrial
- Cost Database
- Data Import/Export
- Equipment Maintenance
- Financing Management
- Labor Rates
- Quotes/Proposals
- Scheduling
- Takeoff
HVAC Software
- Billing & Invoicing
- Customer Database
- Dispatch Management
- Inventory Control
- Job Management
- Maintenance Scheduling
- Mobile Access
- Quotes / Estimates
- Routing
- Scheduling
- Service History Tracking
- Technician Management
- Work Order Management
Home Inspection Software
- Add & Edit Photos
- Comment Library
- Commercial Inspections
- Freehand Sketch
- Payment Processing
- Repair Estimates
- Report Summary
- Residential Inspections
- Templates
- Video
IT Service Software
- Contract Management
- IT Asset Management
- Incident Management
- Knowledge Management
- Release Management
- Self Service Portal
- Service Catalog
- Service Reporting
- Ticket Management
Inventory Management Software
- Alerts/Notifications
- Forecasting
- Inventory Optimization
- Kitting
- Manufacturing Inventory Management
- Mobile Access
- Multi-Channel Management
- Product Identification
- Reorder Management
- Reporting/Analytics
- Retail Inventory Management
- Supplier Management
- Warehouse Management
Landscape Software
- Appointment Scheduling
- Billing & Invoicing
- Contract Management
- Customer Database
- Dispatch Management
- Job Management
- Landscape Design
- Payroll Management
- Quotes/Estimates
- Routing
- Time Tracking
- Work Order Management
Maintenance Management Software
- Asset Tracking
- Billing & Invoicing
- Calibration Management
- Inventory Management
- Key & Lock Management
- Mobile Access
- Predictive Maintenance
- Preventive Maintenance
- Scheduling
- Service History Tracking
- Technician Management
- Work Order Management
Oil and Gas Software
- Compliance Management
- Equipment Management
- Inventory Management
- Job Costing
- Logistics Management
- Maintenance Management
- Material Management
- Project Management
- Resource Management
- Scheduling
- Work Order Management
Plumbing Software
- Billing & Invoicing
- Customer Database
- Dispatch Management
- Inventory Management
- Job Management
- Mobile App
- Quotes/Estimates
- Routing
- Scheduling
- Service History Tracking
- Technician Management
- Work Order Management
Quoting Software
- Automated Quoting
- Catalog Management
- Client Portal
- Contact Management
- Customizable Branding
- Discount Management
- Pricing Management
- Product Configurator
Scheduling Software
- Alerts/Notifications
- Appointment Scheduling
- Automated Scheduling
- Class Scheduling
- Employee Scheduling
- Facility Scheduling
- Group Scheduling
- Multi-Location
- Real-time Scheduling
- Resource Scheduling
- Room Booking Management
Security Installer Software
- Billing & Invoicing
- Customer Management
- Document Imaging
- Inventory Management
- Job Costing
- Lead Management
- Quotes / Estimates
- Scheduling
- Work Order Management
Service Dispatch Software
- Billing & Invoicing
- Contract Management
- Customer Database
- Inventory Control
- Job Management
- Mobile Access
- Routing
- Self Service Portal
- Service History Tracking
- Technician Management
- Work Order Management
Time Tracking Software
- Automatic Time Capture
- Billable & Non-Billable Hours
- Billing & Invoicing
- Employee Database
- Mobile Time Tracking
- Multiple Billing Rates
- Offline Time Tracking
- Overtime Calculation
- Timesheet Management
- Vacation/Leave Tracking
Towing Software
- Billing & Invoicing
- Client Management
- Commission Management
- Fleet Management
- Fuel Management
- Lot Management
- Maintenance Management
- Routing
Work Order Software
- Contract Management
- Customer Database
- Dispatch Management
- Inventory Control
- Job Management
- Preventive Maintenance
- Quotes/Estimates
- Recurring Appointments
- Routing
- Scheduling
- Work Order Creation
Workflow Management Software
- Access Controls/Permissions
- Business Process Automation
- Calendar Management
- Compliance Tracking
- Customizable Dashboard
- Document Management
- Forms Management
- Graphical Workflow Editor
- Mobile Access
- No-Code
- Task Management
- Third Party Integrations
- Workflow Configuration
mHelpDesk Alternatives
More mHelpDesk alternatives
mHelpDesk Reviews
Read all reviewsOverall rating
Average score
Mark J.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2018/02/02
"Our experience has been extremely positive. No other company would go this far for a customer."
Comments: We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
Pros: The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.
Cons: Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".
Vendor Response
by mHelpDesk on 2018/02/05
Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.
- Reviewer Source
- Reviewed on 2018/02/02
Julie H.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2019/05/30
"Great Customer Support"
Comments: Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry.
Pros: It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.
Cons: Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs.
Vendor Response
by mHelpDesk on 2019/06/03
Julie, we're thrilled to hear mHelpDesk is working well for you and helping you manage your business. Thanks for the feedback and suggestion about the estimates - we will pass it along to our Product team. Thanks for being a customer!
- Reviewer Source
- Reviewed on 2019/05/30
Kortney D.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer SupportUnrated
-
Value for MoneyUnrated
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/12/10
"I LOVE this software"
Comments: I love it. I think it's a great knowledgerbase and Accounts receivable tool.
Pros: I use this software all day everyday to update contact records and collect payments from our customers.
Cons: I can't think of any. IT lyncs over to quickbooks which makes thing even easier for me. This product is great.
- Reviewer Source
- Reviewed on 2020/12/10
Ken P.
-
Overall Rating2 /5
-
Ease of Use3 /5
-
Features & Functionality1 /5
-
Customer Support5 /5
-
Value for Money2 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2019/10/03
"mHelpDesk/HomeAdvisor"
Comments: The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.
Pros: 1. The calendar integration with Google worked well and the appointment processing flow was good enough. 2. Invoicing and job dollar tracking worked OK as well. Quickbooks integration came along too late for us to play with or even consider. 3. The support team is pretty responsive and helpful when available. 4. The automatic linking with HomeAdvisor worked well usually. When it did, sending out text message alerts for new leads was a nice feature.
Cons: 1. My biggest issue was communication logging. Although the customer note log was a help, it should log ALL communication with the customer. The fact that their development team couldn't get the log to reflect individual and system-generated emails was a HUGE stumbling block when trying to track customer contact instances. 2. They tried to change our package processing after we were with them for a year. Haggled out a deal, but really soured any aspect of expanding its role with us. 3. Having more than one invoice and/or email template would've been a huge plus. 4. It's integration with HomeAdvisor had its ups and downs. They couldn't seem to get on the same page as far was which HomeAdvisor account to bill for and was problematic when we closed a secondary HA account. 5. The report functionality improved a great deal, but was still not flexible enough to use effectively. That may be my issue and not leveraging the custom report capabilities well enough. It was much better lately, but the export capability was still rather limited.
Vendor Response
by mHelpDesk on 2019/10/09
Ken, thank you for taking the time to leave a review. We're glad to hear that overall the scheduling and job tracking features work well, and that the automatic customer texting has been valuable. We're sorry to hear that the communication logging isn't as expansive as you would like -- that's something that we're considering for further development in future updates. We're thrilled to see the 5 stars for Customer Support -- that's always a top priority for us. Please give us a call or send us a chat if we can help with anything. Thanks for being a customer.
- Reviewer Source
- Reviewed on 2019/10/03
Darell B.
-
Overall Rating5 /5
-
Ease of Use4 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/10/09
"Field Service Software for any Business to Stay Organized"
Comments: Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.
Pros: You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books.
Cons: When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model.
- Reviewer Source
- Reviewed on 2020/10/09
