You might also like...

Commusoft

(155)

AroFlo

(74)

FieldPulse

(49)

Synchroteam

(49)

mHelpDesk

by mHelpDesk

(796) Write a Review!

Who Uses mHelpDesk?

mHelpDesk is perfect for established and growing small/medium businesses who need better organization, mobile access, and more efficient scheduling and billing processes.

What Is mHelpDesk?

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

mHelpDesk Details

mHelpDesk

http://www.mhelpdesk.com

Founded 2009

Play

Compare mHelpDesk with similar products

mHelpDesk

4.3 (796 reviews)

current software

Starting price

US$169,00/month

N/A

US$29,00/month

US$49,00/month

Free Version

Free Version No

Free Version Yes

Free Trial

Free Trial Yes

Free Trial No

Free Trial Yes

mHelpDesk deployment and support

Support

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
Chat

Deployment

Cloud, SaaS, Web-based
Mac (Desktop)
Windows (Desktop)
Linux (Desktop)
Android (Mobile)
iPhone (Mobile)
iPad (Mobile)

Training

Live Online
Webinars
Documentation
Videos

mHelpDesk Features

Business Management Software

API
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Billing & Invoicing
CRM
Calendar Management
Client Management
Client Portal
Contact Management
Customer Database
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Data Import/Export
Document Management
Document Storage
Drag & Drop
Electronic Payments
Email Management
Employee Management
Financial Management
Inventory Management
Inventory Tracking
Invoice Management
Marketing Automation
Order Management
Performance Metrics
Point of Sale (POS)
Project Management
Project Time Tracking
Projections
Purchase Order Management
Purchasing & Receiving
Quotes/Estimates
Real Time Data
Real Time Reporting
Reminders
Reporting & Statistics
Scheduling
Task Management
Task Scheduling
Third Party Integrations
Time & Expense Tracking
Training Management
Vendor Management
Workflow Management

View full list of Business Management Software

CRM Software

API
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Campaign Management
Contact Database
Contact Management
Customer Database
Customizable Fields
Customizable Reports
Customizable Templates
Data Import/Export
Document Storage
Drag & Drop
Email Management
Email Marketing
Email Templates
Forecasting
Interaction Tracking
Internal Chat Integration
Lead Capture
Lead Generation
Lead Management
Lead Qualification
Marketing Automation
Mobile Access
Opportunity Management
Pipeline Management
Projections
Quotes/Estimates
Referral Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Sales Forecasting
Sales Pipeline Management
Sales Reports
Sales Trend Analysis
Segmentation
Social Media Integration
Task Management
Territory Management
Third Party Integrations
Workflow Management

View full list of CRM Software

Calendaring Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Address Book
Alerts/Notifications
Appointment Management
Attendance Management
Attendance Tracking
Automated Scheduling
Availability Management
Booking Management
Calendar Management
Calendar Sync
Calendar/Reminder System
Class Scheduling
Collaboration Tools
Color Codes/Icons
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Drag & Drop
Electronic Payments
Email Invitations & Reminders
Email Management
Employee Management
Event Calendar
Event Management
Event Scheduling
Facility Scheduling
Mobile Alerts
Multi-Location
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Reminders
Reporting & Statistics
Room Booking
SMS Messaging
Scheduling
Task Management
Task Scheduling
Team Calendars
Third Party Integrations
Timesheet Management
Website Integration

View full list of Calendaring Software

Carpet Cleaning Software

Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Automatic Backup
Billing & Invoicing
Calendar Management
Calendar Sync
Client Portal
Contact Database
Credit Card Processing
Customer Database
Customer History
Customer Management
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Drag & Drop
Electronic Payments
Electronic Signature
Email Management
Employee Management
Equipment Tracking
Estimating
Interaction Tracking
Inventory Management
Invoice Management
Job Management
Job Scheduling
Job Tracking
Mobile Access
Multi-Location
Online Booking
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Reminders
Reporting & Statistics
SMS Messaging
Scheduling
Status Tracking
Third Party Integrations
Timesheet Management
Work Order Management
Workflow Management

View full list of Carpet Cleaning Software

Cleaning Company Software

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automated Scheduling
Billing & Invoicing
Booking Management
Calendar Management
Client Portal
Confirmation/Reminders
Contact Database
Credit Card Processing
Customer Database
Customer History
Customizable Branding
Customizable Fields
Customizable Templates
Dispatch Management
Drag & Drop
Electronic Payments
Electronic Signature
Employee Management
Estimating
GPS
Invoice Management
Job Management
Job Scheduling
Job Tracking
Mobile Access
Mobile Alerts
Multi-Location
Online Booking
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Recurring Appointments
Reminders
Reporting & Statistics
Routing
SMS Messaging
Scheduling
Service History
Third Party Integrations
Time Tracking
Timesheet Management
Work Order Management
Workflow Management

View full list of Cleaning Company Software

Computer Repair Shop Software

API
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Barcode/Label Management
Barcoding/RFID
Billing & Invoicing
CRM
Calendar Management
Client Portal
Contact Management
Credit Card Processing
Customer Database
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Document Management
Electronic Payments
Electronic Signature
Email Management
Employee Management
Estimating
Historical Reporting
Intake Management
Inventory Management
Inventory Tracking
Invoice Management
Invoice Processing
Job Management
Label Printing
Mobile Alerts
Multi-Language
Multi-Location
Point of Sale (POS)
Purchasing & Receiving
QuickBooks Integration
Real Time Data
Real Time Reporting
Receipt Management
Reminders
Repair Tickets
Repair Tracking
Reporting & Statistics
Reporting/Analytics
SMS Messaging
Status Tracking
Stock Management
Third Party Integrations

View full list of Computer Repair Shop Software

Contractor Software

API
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Audit Trail
Bid Management
Budgeting/Forecasting
Calendar Management
Compliance Management
Contract/License Management
Contractor Database
Contractor Management
Customizable Forms
Customizable Reports
Customizable Templates
Document Management
Document Storage
Electronic Signature
Estimating
Invoice Management
Job Costing
Job Management
Job Tracking
Multiple Projects
Progress Tracking
Project Time Tracking
Project Tracking
Projections
Purchase Order Management
Qualification Tracking
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Safety Management
Scheduling
Status Tracking
Subcontractor Management
Supplier Management
Task Management
Task Scheduling
Third Party Integrations
Time & Expense Tracking
Time Tracking
Timesheet Management
Work Order Management
Workflow Management

View full list of Contractor Software

Electrical Contractor Software

API
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Automatic Backup
Billing & Invoicing
Calendar Management
Compliance Management
Contact Database
Contract/License Management
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Document Storage
Drag & Drop
Electronic Payments
Electronic Signature
Estimating
For Commercial and/or Industrial Electrical Contractors
GPS
Inventory Management
Invoice Management
Job Management
Job Scheduling
Job Tracking
Location Tracking
Maintenance Scheduling
Mobile Access
Mobile Signature Capture
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
Scheduling
Task Scheduling
Third Party Integrations
Time & Expense Tracking
Time Tracking
Work Order Management

View full list of Electrical Contractor Software

Employee Scheduling Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Approval Process Control
Attendance Management
Attendance Tracking
Automated Scheduling
Availability Management
Calendar Management
Clock In / Out
Compliance Management
Customizable Reports
Data Import/Export
Drag & Drop
Employee Database
Employee Management
Employee Portal
Employee Scheduling
Employee Self Service
Employee Time Tracking
Forecasting
GPS
Leave Tracking
Messaging
Mobile Access
Mobile Alerts
Multi-Location
Online Time Clock
Overtime Calculation
Payroll Management
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Reminders
Reporting & Statistics
Reporting/Analytics
Resource Management
Schedule Distribution
Self Service Portal
Shift Swapping
Sick Leave Tracking
Task Scheduling
Third Party Integrations
Time Clock
Time Off Requests
Timesheet Management
Vacation/Leave Tracking

View full list of Employee Scheduling Software

Equipment Maintenance Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Asset Management
Audit Management
Audit Trail
Automated Scheduling
Barcode / Ticket Scanning
Billing & Invoicing
Calendar Management
Compliance Management
Customer Database
Customizable Fields
Customizable Forms
Customizable Reports
Data Import/Export
Dispatch Management
Document Management
Document Storage
Equipment Maintenance
Equipment Tracking
Fixed Asset Management
For Mechanical Equipment
GPS
Historical Reporting
Inspection Management
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Job Management
Maintenance Scheduling
Monitoring
Multi-Location
Preventive Maintenance
Purchase Order Management
Real Time Data
Real Time Notifications
Real Time Reporting
Reminders
Reporting & Statistics
Reporting/Analytics
Status Tracking
Task Scheduling
Third Party Integrations
Warranty Tracking
Work Order Management
Workflow Management

View full list of Equipment Maintenance Software

Facility Management Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Asset Management
Audit Management
Audit Trail
Barcode / Ticket Scanning
Billing & Invoicing
Calendar Management
Commercial Properties
Compliance Management
Contract/License Management
Customizable Forms
Customizable Reports
Data Import/Export
Document Management
Document Storage
Equipment Maintenance
Equipment Management
Facility Scheduling
Fixed Asset Management
For Schools
Historical Reporting
Incident Management
Inspection Management
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Maintenance Management
Maintenance Scheduling
Multi-Location
Preventive Maintenance
Real Time Data
Real Time Notifications
Reporting & Statistics
Reporting/Analytics
Residential Properties
Room Scheduling
Space Management
Status Tracking
Task Management
Task Scheduling
Third Party Integrations
Vendor Management
Visitor Management
Work Order Management
Workflow Management

View full list of Facility Management Software

Field Service Management Software

API
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Billing & Invoicing
CRM
Calendar Management
Contact Database
Contract/License Management
Customer Database
Customer History
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dispatch Management
Document Storage
Drag & Drop
Electronic Signature
Estimating
File Storage
GPS
Historical Reporting
Inventory Management
Inventory Tracking
Invoice Management
Job Management
Job Scheduling
Job Tracking
Location Tracking
Maintenance Scheduling
Mobile Access
Online Time Clock
Payment Collection in the Field
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Reminders
Reporting & Statistics
Routing
Scheduling
Service History
Status Tracking
Task Scheduling
Third Party Integrations
Work Order Management
Workflow Management

View full list of Field Service Management Software

Franchise Management Software

API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Audit Management
Automatic Re-ordering
Billing & Invoicing
CRM
Calendar Management
Commission Management
Compliance Management
Construction Tracker
Credit Card Processing
Customer Database
Customer History
Customizable Reports
Customizable Templates
Data Import/Export
Electronic Payments
Email Management
Email Marketing
Employee Management
Forecasting
Franchise Intranet
Historical Reporting
Interaction Tracking
Inventory Management
Inventory Tracking
Invoice Management
Job Scheduling
Lead Management
Mobile Access
Monitoring
Multi-Location
Online Store
Performance Metrics
QuickBooks Integration
Real Time Data
Real Time Reporting
Real-time Updates
Reminders
Reporting & Statistics
Sales Reports
Search/Filter
Task Management
Third Party Integrations
Website Management
Workflow Management

View full list of Franchise Management Software

Garage Door Software

API
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Automatic Backup
Billing & Invoicing
Calendar Management
Client Portal
Contact Database
Contract/License Management
Credit Card Management
Credit Card Processing
Customer Database
Customer History
Customer Management
Customizable Forms
Customizable Reports
Customizable Templates
Dispatch Management
Document Storage
Drag & Drop
Electronic Payments
Electronic Signature
Employee Management
Equipment Tracking
Estimating
GPS
Interaction Tracking
Inventory Management
Invoice Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Mobile Alerts
Mobile Signature Capture
Multi-Location
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Reporting
Reminders
Reporting & Statistics
SMS Messaging
Scheduling
Task Scheduling
Third Party Integrations
Warranty Tracking
Work Order Management

View full list of Garage Door Software

HVAC Estimating Software

Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Automatic Backup
Billing & Invoicing
Calendar Management
Commercial/Industrial
Contact Database
Cost Database
Cost Estimating
Customer Database
Customer History
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Document Storage
Drag & Drop
Electronic Payments
Electronic Signature
Equipment Maintenance
Estimating
Financing Management
GPS
Historical Reporting
Inventory Management
Invoice Management
Job Costing
Job Management
Job Tracking
Labor Rates
Maintenance Scheduling
Mobile Alerts
Purchase Order Management
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Reporting
Real-time Updates
Reporting & Statistics
Scheduling
Search/Filter
Takeoff
Task Scheduling
Third Party Integrations
Work Order Management
Workflow Management

View full list of HVAC Estimating Software

HVAC Software

API
Accounting Integration
Activity Dashboard
Activity Tracking
Billing & Invoicing
Calendar Management
Contact Database
Customer Database
Customer History
Customer Portal
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Document Storage
Drag & Drop
Electronic Payments
Electronic Signature
Estimating
For HVAC Companies
Historical Reporting
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Job Management
Job Scheduling
Job Tracking
Location Tracking
Maintenance Scheduling
Mobile Access
Mobile Signature Capture
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Reminders
Reporting & Statistics
Routing
Scheduling
Service History
Task Scheduling
Technician Management
Third Party Integrations
Time & Expense Tracking
Timesheet Management
Work Order Management
Workflow Management

View full list of HVAC Software

Home Inspection Software

API
Activity Dashboard
Activity Tracking
Add & Edit Photos
Alerts/Notifications
Audit Management
Automatic Backup
Barcode / Ticket Scanning
Calendar Management
Comment Library
Commenting/Notes
Commercial Inspections
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Digital Signature
Dispatch Management
Document Storage
Drag & Drop
Electronic Payments
Electronic Signature
Email Templates
Estimating
Forms Management
Freehand Sketch
GPS
Historical Reporting
Inspection Management
Mobile App
Offline Access
Payment Processing
Project Management
Real Time Data
Reminders
Repair Estimates
Report Summary
Reporting & Statistics
Residential Inspections
Summary Reports
Task Scheduling
Template Management
Templates
Third Party Integrations
Video Support
Workflow Management

View full list of Home Inspection Software

IT Service Software

API
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Asset Management
Audit Management
CRM
Change Management
Client Portal
Compliance Management
Configurable Workflow
Configuration Management
Contract/License Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard Creation
Drag & Drop
Email Management
IT Asset Management
IT Asset Tracking
Incident Management
Inventory Management
Knowledge Base Management
Knowledge Management
Monitoring
Prioritization
Problem Management
Project Management
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Release Management
Reporting & Statistics
SSL Security
Self Service Portal
Service Catalog
Service Level Agreement (SLA) Management
Service Reporting
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Task Management
Third Party Integrations
Ticket Management
Workflow Management

View full list of IT Service Software

Inventory Management Software

API
Accounting Integration
Activity Dashboard
Alerts/Notifications
Barcode / Ticket Scanning
Barcode Recognition
Billing & Invoicing
Cost Tracking
Customer Database
Customizable Reports
Data Synchronization
Forecasting
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Invoice Management
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Multi-Currency
Multi-Location
Order Management
Order Tracking
Point of Sale (POS)
Product Identification
Purchase Order Management
Purchasing & Receiving
Real Time Data
Real Time Reporting
Real-time Updates
Reorder Management
Reporting & Statistics
Reporting/Analytics
Retail Inventory Management
Returns Management
Sales Orders
Sales Reports
Search/Filter
Shipping Management
Status Tracking
Stock Management
Supplier Management
Third Party Integrations
Vendor Managed Inventory
Warehouse Management
eCommerce Management

View full list of Inventory Management Software

Landscape Software

API
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Scheduling
Billing & Invoicing
Calendar Management
Client Portal
Contract/License Management
Customer Database
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Drag & Drop
Electronic Payments
Electronic Signature
Employee Management
Estimating
GPS
Geographic Maps
Groundskeeping Management
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Irrigation Tracking
Job Costing
Job Management
Job Scheduling
Job Tracking
Landscape Design
Maintenance Scheduling
Mobile Access
Mobile Signature Capture
Payroll Management
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Reporting
Reporting & Statistics
Routing
Self Service Portal
Task Scheduling
Third Party Integrations
Time & Expense Tracking
Time Tracking
Timesheet Management
Work Order Management

View full list of Landscape Software

Maintenance Management Software

API
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Asset Management
Asset Tracking
Audit Trail
Automated Scheduling
Barcode / Ticket Scanning
Barcoding/RFID
Billing & Invoicing
Calendar Management
Calibration Management
Compliance Management
Customizable Fields
Customizable Forms
Customizable Reports
Data Import/Export
Document Management
Document Storage
Equipment Maintenance
Equipment Tracking
Fixed Asset Management
Historical Reporting
Inspection Management
Inventory Management
Inventory Tracking
Invoice Management
Job Management
Key & Lock Management
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Location
Predictive Maintenance
Preventive Maintenance
Purchase Order Management
Real Time Data
Real Time Reporting
Reminders
Reporting & Statistics
Scheduling
Service History
Task Management
Task Scheduling
Technician Management
Third Party Integrations
Work Order Management
Workflow Management

View full list of Maintenance Management Software

Oil and Gas Software

API
Accounting
Activity Dashboard
Activity Tracking
Asset Management
Audit Management
Audit Trail
Barcode / Ticket Scanning
Client Portal
Compliance Management
Customizable Fields
Customizable Forms
Customizable Reports
Data Import/Export
Data Synchronization
Data Visualization
Document Management
Document Storage
Electronic Signature
Equipment Management
Forecasting
Forms Management
Inspection Management
Inventory Management
Invoice Management
Job Costing
Job Management
Logistics Management
Maintenance Management
Maintenance Scheduling
Materials Management
Mobile Access
Mobile Alerts
Monitoring
Multi-Location
Offline Access
Project Management
Projections
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
Resource Management
Role-Based Permissions
Scheduling
Third Party Integrations
Work Order Management
Workflow Management

View full list of Oil and Gas Software

Pest Control Software

API
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Barcode / Ticket Scanning
Billing & Invoicing
CRM
Calendar Management
Client Portal
Credit Card Processing
Customer Database
Customer History
Customizable Fields
Customizable Reports
Customizable Templates
Digital Signature
Dispatch Management
Drag & Drop
Electronic Payments
Electronic Signature
Email Management
Employee Management
Fleet Management
For Pest Control Companies
GPS
Geographic Maps
Inventory Management
Invoice Management
Job Management
Job Scheduling
Job Tracking
Mobile Access
Mobile Signature Capture
Multi-Location
Pest Activity Tracking
Pesticide Usage Tracking
Property Layouts
Quotes/Estimates
Real Time Data
Real Time Reporting
Reminders
Reporting & Statistics
Routing
SMS Messaging
Scheduling
Technician Management
Third Party Integrations
Work Order Management
Workflow Management

View full list of Pest Control Software

Plumbing Software

API
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Automated Scheduling
Billing & Invoicing
Calendar Management
Contact Database
Customer Database
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Drag & Drop
Electronic Payments
Electronic Signature
Equipment Tracking
Estimating
Historical Reporting
Inventory Management
Inventory Tracking
Invoice Management
Job Management
Job Scheduling
Job Tracking
Location Tracking
Maintenance Scheduling
Mobile App
Mobile Signature Capture
Payment Processing
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
Routing
Scheduling
Service History
Task Scheduling
Technician Management
Third Party Integrations
Timesheet Management
Work Order Management

View full list of Plumbing Software

Quoting Software

API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Approval Process Control
Audit Trail
Automated Quoting
Billing & Invoicing
CRM
Calendar Management
Cataloging/Categorization
Client Portal
Contact Database
Contact Management
Contract/License Management
Customer History
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Digital Signature
Discount Management
Document Management
Document Storage
Document Templates
Drag & Drop
Electronic Payments
Electronic Signature
Email Management
Estimating
Inventory Management
Invoice Management
Order Management
Price / Margin Management
Pricing Management
Product Catalog
Product Configurator
Projections
Proposal Generation
Purchase Order Management
Quotes/Estimates
Real Time Data
Real Time Reporting
Reminders
Reporting & Statistics
Task Management
Template Management
Third Party Integrations
Workflow Management

View full list of Quoting Software

Scheduling Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling
Attendance Management
Attendance Tracking
Automated Scheduling
Availability Indicator
Availability Management
Booking Management
Calendar Management
Calendar Sync
Class Scheduling
Credit Card Processing
Customer Database
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Drag & Drop
Electronic Payments
Email Management
Employee Management
Employee Scheduling
Event Scheduling
Facility Scheduling
Group Scheduling
Mobile Access
Mobile Alerts
Multi-Location
Online Booking
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Scheduling
Real-time Updates
Reminders
Reporting & Statistics
Resource Scheduling
Room Booking
SMS Messaging
Self Service Portal
Task Scheduling
Third Party Integrations
Timesheet Management

View full list of Scheduling Software

Security Installer Software

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Backup
Billing & Invoicing
Calendar Management
Client Portal
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Digital Signature
Dispatch Management
Document Imaging
Document Storage
Drag & Drop
Electronic Payments
Electronic Signature
Employee Management
Estimating
GPS
Geographic Maps
Inventory Management
Invoice Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Lead Management
Location Tracking
Maintenance Scheduling
Mobile Access
Mobile Signature Capture
Purchase Order Management
QM/ABPro Interface
QuickBooks Integration
Quotes/Estimates
Real Time Reporting
Recurring Tasks
Reminders
Routing
Scheduling
Status Tracking
Task Scheduling
Third Party Integrations
Work Order Management

View full list of Security Installer Software

Service Dispatch Software

API
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Automated Scheduling
Billing & Invoicing
Calendar Management
Client Portal
Contact Database
Contract/License Management
Customer Database
Customer History
Customizable Fields
Customizable Forms
Customizable Reports
Dispatch Management
Drag & Drop
Electronic Payments
Electronic Signature
Estimating
GPS
Geographic Maps
Historical Reporting
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Job Management
Job Scheduling
Job Tracking
Location Tracking
Maintenance Scheduling
Mobile Access
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Notifications
Real-time Updates
Reminders
Reporting & Statistics
Routing
Scheduling
Self Service Portal
Service History
Status Tracking
Task Scheduling
Technician Management
Third Party Integrations
Work Order Management

View full list of Service Dispatch Software

Time Tracking Software

API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Approval Process Control
Attendance Management
Attendance Tracking
Automatic Time Capture
Billable & Non-Billable Hours
Billable Items Tracking
Billing & Invoicing
Calendar Management
Clock In / Out
Customizable Reports
Employee Database
Employee Management
Employee Scheduling
Employee Time Tracking
Invoice Management
Leave Tracking
Mobile Time Tracking
Monitoring
Multiple Billing Rates
Offline Time Tracking
Online Time Tracking Software
Overtime Calculation
Payroll Management
Project Management
Project Time Tracking
Project Tracking
Projections
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Reminders
Reporting & Statistics
Reporting/Analytics
Sick Leave Tracking
Summary Reports
Task Management
Task Progress Tracking
Third Party Integrations
Time & Expense Tracking
Time Off Requests
Timesheet Management
Vacation/Leave Tracking
Workflow Management

View full list of Time Tracking Software

Towing Software

API
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Assignment Management
Billing & Invoicing
Client Management
Client Portal
Commission Management
Credit Card Management
Customer Accounts
Customer Database
Customer History
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Electronic Signature
Employee Management
Fleet Management
Fuel Management
Historical Reporting
Invoice Management
Job Costing
Job Management
Job Tracking
Location Tracking
Lot Management
Maintenance Management
Maintenance Scheduling
Mobile Signature Capture
Multi-Location
QuickBooks Integration
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reminders
Reporting & Statistics
Route Management
Route Optimization
Routing
SSL Security
Sales Tax Management
Third Party Integrations
Work Order Management

View full list of Towing Software

Work Order Software

API
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Barcode / Ticket Scanning
Billing & Invoicing
Calendar Management
Contact Database
Contract/License Management
Customer Database
Customizable Fields
Customizable Forms
Customizable Reports
Data Import/Export
Dispatch Management
Document Management
Document Storage
Drag & Drop
Electronic Signature
Equipment Maintenance
Estimating
Historical Reporting
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Job Management
Job Scheduling
Job Tracking
Maintenance Scheduling
Mobile Access
Multi-Location
Preventive Maintenance
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Recurring Appointments
Reporting & Statistics
Routing
Scheduling
Search/Filter
Task Scheduling
Third Party Integrations
Work Order Creation
Work Order Management
Workflow Management

View full list of Work Order Software

Workflow Management Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Approval Process Control
Audit Management
Audit Trail
Business Process Automation
Calendar Management
Collaboration Tools
Commenting/Notes
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Management
Document Storage
Drag & Drop
Email Management
Forms Management
Graphical Workflow Editor
Mobile Access
Monitoring
No-Code
Progress Tracking
Project Time Tracking
Project Workflow
Projections
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Rules-Based Workflow
Search/Filter
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Template Management
Third Party Integrations
Workflow Configuration
Workflow Management

View full list of Workflow Management Software

Workforce Management Software

API
Activity Dashboard
Activity Tracking
Approval Process Control
Attendance Management
Attendance Tracking
Automated Scheduling
Budgeting/Forecasting
Calendar Management
Clock In / Out
Compliance Management
Compliance Tracking
Contractor Management
Customizable Reports
Data Import/Export
Document Storage
Drag & Drop
Employee Database
Employee Management
Employee Onboarding
Employee Scheduling
Employee Self Service
Employee Time Tracking
Labor Forecasting
Leave Tracking
Monitoring
Online Time Clock
Payroll Management
Performance Management
Performance Metrics
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Recruitment Management
Reminders
Reporting & Statistics
Reporting/Analytics
Self Service Portal
Shift Swapping
Sick Leave Tracking
Skills Tracking
Third Party Integrations
Time & Attendance
Time Off Management
Time Off Requests
Timesheet Management
Vacation/Leave Tracking
Variable Workforce
Workflow Management

View full list of Workforce Management Software

mHelpDesk Alternatives

More mHelpDesk alternatives

ServiceWorks

(21)

Simplified and complete solution for your estimate and jobs, dispatch, inventory, point of sale, accounting, real time tracking.

View Profile See Comparison

Vonigo

(72)

Vonigo works great for field service companies looking to streamline operations and increase sales.

View Profile See Comparison

Odoo

(412)

An open-source suite of integrated apps to manage CRM, PoS, Website, eCommerce, Sales, Accounting, Warehouse, HR, Marketing, and more.

Learn more about Odoo

Visit Website See Comparison

Loc8

(124)

Loc8 is a job & asset management platform for businesses of all sizes. Manage assets, quotes, jobs, invoices, schedules & integrations.

View Profile See Comparison

HarmonyPSA

(22)

The next generation of PSA tool. Complete professional services automation package for software and services businesses.

View Profile See Comparison

Service Fusion

(140)

All-in-one field service management software to run your business from anywhere, with plans starting at a flat-rate of $149/mo.

View Profile See Comparison

SOMIS

(2)

The only field service management software that pays for itself.

View Profile See Comparison

ServiceM8

(287)

The app for small business. Schedule jobs, create quotes and invoices, complete OH&S forms and even take credit card payments.

View Profile See Comparison

UpKeep

(1 222)

Upkeep is an Asset Operations Management solution that helps businesses scale by giving every Maintenance and Reliability team the tool

Learn more about UpKeep

Visit Website See Comparison

Workiz

(163)

Workiz provides an easy-to-use platform which allows service pros to manage their scheduling, invoicing, payment processing, and more.

View Profile See Comparison

Tradify

(126)

Tradify is a job management software built for trade & service businesses. Quote, schedule, track & invoice on the go.

Learn more about Tradify

Visit Website See Comparison

The Service Program

(44)

QuickBooks add-on service software with dispatch, routing, work order, maintenance schedules, GPS, mobile and customer service tools.

View Profile See Comparison

Fergus

(146)

Top rated all-in-one solution designed for service businesses. Easily manage your jobs from when they come in until they are paid.

View Profile See Comparison

More mHelpDesk alternatives

mHelpDesk Reviews

Read all reviews

Overall rating

4,3/5

From 796 users reviews

Average score

Ease of Use 4,3

Customer Service 4,4

Features 4

Value for Money 3,9

Review software

Share your experiences with other software buyers.

Write a Review!

Read all reviews

Julie H.

Controller

Construction, 2-10 Employees

Used the Software for: 2+ years

Overall Rating

5 /5
Ease of Use

5 /5
Features & Functionality

5 /5
Customer Support

5 /5
Value for Money

5 /5
Likelihood to Recommend

9/10

Reviewer Source
Reviewed on 2019/05/30

"Great Customer Support"

Comments: Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry.

Pros: It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Cons: Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs.

Vendor Response

by mHelpDesk on 2019/06/03

Julie, we're thrilled to hear mHelpDesk is working well for you and helping you manage your business. Thanks for the feedback and suggestion about the estimates - we will pass it along to our Product team. Thanks for being a customer!

Reviewer Source
Reviewed on 2019/05/30

Luis C.

Technology Manager

Security & Investigations, 11-50 Employees

Used the Software for: 2+ years

Overall Rating

3 /5
Ease of Use

4 /5
Features & Functionality

2 /5
Customer Support

5 /5
Value for Money

3 /5
Likelihood to Recommend

5/10

Reviewer Source
Reviewed on 2019/07/24

"Update to previous review after 3 years"

Comments: Another really pet peeve that I did not have enough space for under Cons: It's ridiculous right from the beginning and for years now, you can't hide or remove former users you deleted from the Staff List. Anyone you add will be there forever, cluttering up your view of the Staff list. It's things like this, while initially we were very much advocates for mHelpDesk and thought it had a lot of potential, our views have changed because it just seems stagnant. That, and given subscription prices have risen a lot more than when we started. We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else. And it's ok enough for us to stay, but if they were to raise our rates to current, we'd strongly consider leaving.

Pros: We initially liked this platform because for what we needed it was one of the best values out there at the time. Granted, anything was better than what we had, which came down to mostly notes in a ticket system in our previous CRM.

Cons: Many things have become cons over the years, mostly because we have seen very little improvement from our point of view. It's like development has been minimal at the most. For example, it has some glaringly missing auditing capabilities. A person can assign an Item in a Work Order/Jobs under another person's name, and there is no record of who did it for accountability. The "Items" area is where you add both parts and labor to a ticket, but sometimes you want labor or other general notes that do not print up on a Work Order/Job. However, you can't select which get printed on a WO/Job and which do not, it is all or none. If you sell systems on leases, there is no easy way to track or separate the leases. You can create customer fields for the lease, but if there is more than one lease involved, there's no easy way to do that. We've ended up having to create multiple accounts for the same customer to keep the leases separated, which can cause confusion like which account should should the work order/job be one. There is only a check box for Billable when you add work to a ticket. There's no way to add other options like "Warranty", "Rework" or "Service Plan" plan, for example. You can't add negative quantities to a Job/WO. Meaning while you can add items used in a job, you can't track material you're removing from the site in the same way, such as things you are crediting back or exchanging.

Vendor Response

by mHelpDesk on 2019/07/26

Luis, thanks for the review. We're continuing to make investments in the user experience so be on the lookout for new functionality this year and into the future. We're glad to hear that our Customer Support team has been helpful and that mHelpDesk has been useful for your business. Thanks for being a customer!

Reviewer Source
Reviewed on 2019/07/24

Laura R.

General Manager

Printing, 2-10 Employees

Used the Software for: 2+ years

Overall Rating

5 /5
Ease of Use

5 /5
Features & Functionality

4 /5
Customer Support

5 /5
Value for Money

5 /5
Likelihood to Recommend

8/10

Reviewer Source
Reviewed on 2021/07/06

"MHelp Desk is Pretty Good"

Comments: Our business services print finishing equipment so I would say this is a pretty good application to use.

Pros: User friendly, easy to use. And also has a timekeeper with GPS included for service technicians which is a plus.

Cons: Inventory items added to customer invoices do not pull out of QBO inventory until the final sync when invoicing the customer. This can lead to incorrect inventory numbers until synced.

Reviewer Source
Reviewed on 2021/07/06

Darell B.

Owner

Information Technology & Services, 2-10 Employees

Used the Software for: 2+ years

Overall Rating

5 /5
Ease of Use

4 /5
Features & Functionality

5 /5
Customer Support

5 /5
Value for Money

4 /5
Likelihood to Recommend

10/10

Reviewer Source
Reviewed on 2020/10/09

"Field Service Software for any Business to Stay Organized"

Comments: Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

Pros: You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books.

Cons: When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model.

Reviewer Source
Reviewed on 2020/10/09

Mark J.

CEO

Used the Software for: 1+ year

Overall Rating

5 /5
Ease of Use

5 /5
Features & Functionality

4 /5
Customer Support

5 /5
Value for Money

5 /5
Likelihood to Recommend

10/10

Reviewer Source
Reviewed on 2018/02/02

"Our experience has been extremely positive. No other company would go this far for a customer."

Comments: We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Pros: The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.

Cons: Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".

Vendor Response

by mHelpDesk on 2018/02/05

Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.

Reviewer Source
Reviewed on 2018/02/02

Read all 796 reviews