4.5 / 5 548 reviews

Who Uses This Software?

mHelpDesk is perfect for established and growing small/medium businesses who need better organization, mobile access, and more efficient scheduling and billing processes.

Average Ratings

548 reviews
  • 4.5 / 5
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service
  • 4 / 5
  • 4 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • mHelpDesk
  • Founded 2009

About This Software

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

  • Appointment Management
  • Appointment Scheduling
  • Asset Tracking
  • Automated Scheduling
  • Automatic Time Capture
  • Availability Management
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Calibration Management
  • Call Center Management
  • Change Management
  • Class Scheduling
  • Client Management
  • Commercial / Industrial
  • Compliance Management
  • Configuration Management
  • Contract Management
  • Contractor Database
  • Customer Database
  • Customer Management
  • Dashboard
  • Dispatch Management
  • Document Imaging
  • Electronic Signature
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Expense Tracking
  • Facility Scheduling
  • Financial Management
  • Groundskeeping
  • Group Scheduling
  • Historical Audit
  • IT Asset Management
  • Incident Management
  • Insurance Tracking
  • Inventory Control
  • Inventory Management
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Tracking
  • Key & Lock Management
  • Knowledge Management
  • Landscape Design
  • Lead Management
  • License Tracking
  • Logistics Management
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Management
  • Material Management
  • Meeting Room Booking
  • Mobile Access
  • Mobile Time Tracking
  • Multi-Location
  • Multiple Billing Rates
  • Offline Time Tracking
  • Online Scheduling
  • Online Time Tracking
  • Overtime Calculation
  • Payment Processing
  • Payroll Management
  • Permit Tracking
  • Planning Calendar
  • Plant Database
  • Point of Sale (POS)
  • Predictive Maintenance
  • Preventive Maintenance
  • Problem Management
  • Project Management
  • Purchasing
  • QM/ABPro Interface
  • Quotes / Estimates
  • Recurring Appointments
  • Release Management
  • Reservations
  • Resource Management
  • Resource Scheduling
  • Routing
  • Scheduling
  • Scheduling & Appointments
  • Self Service Portal
  • Service Catalog
  • Service History Tracking
  • Service Reporting
  • Skills & Competencies
  • Task Management
  • Technician Management
  • Ticket Management
  • Time & Expense Tracking
  • Time Tracking
  • Time per Project Reporting
  • Training Management
  • Vacation / Leave Tracking
  • Vendor Management
  • Warranty Tracking
  • Work Hour Tracking
  • Work Order Management

mHelpDesk Latest Reviews

Automatically translated. Show original review

Could be great if they tried

Value for Money

Comments: As a user, I can be their best critic, tester and advocate of their product, but the impression I get is that mhelpdesk do not particularly care, as long as they are getting their money. I have a raft of bugs and issues that I've been dealing with since November, which still are not fully resolved - I won't bore everyone with the details, but; one of the big ones is to do with timezones. If you live in the UK, or generally outside of USA, you're not in luck. The settings do not carry through correctly to email appointments sent to 'Technicians'. Hence an appointment always appears in the calendar 4 hours or so in advance of the time you actually requested. I actually cancelled my subscription this year, as I just was not getting anywhere with the support - I was writing long emails and getting nothing sorted. After I cancelled there was a sudden flurry of activity and they almost got the problem sorted out - they gave me a temporary workaround (so I re-subcribed). This issue is still not properly resolved. In addition, the app doesn't currently support an offline mode - hence it doesn't work if there isn't an internet connection, or if it temporarily loses the connection. The data looks like it's synchronised, but in fact it's lost.
The files tab in the app, actually only supports images, which is a shame as the web version supports many other file types - which would be really useful to share with my guys on the road.
It's a real shame, as overall the product has so much potential, the principle is very good. But, if only they would take more notice of the users that are using the product and actually get the small glitches sorted out, they might actually have a great product.

Automatically translated. Show original review

Looks good, doesn't work- waste of time and money

1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I spent a year shopping for a program, speaking with sales and doing demos. This won out on every aspect. Unfortunately nothing was as it seemed. We spent a lot of time implementing in training, only to find out months later when we started using it regularly that it actually doesn't work. It's like a bad relationship that you can't break up with because you feel you invested too much time into it. However, like a bad relationship you can't let it ruin your life. I lost thousands of dollars, hours of unbillable labor, most recently a client and a very big job because we appear inept (from relying on MHelp). I'm breaking up and moving on. Probably filing reports with the AG and BBB.

Pros: There would be many pros if everything in this app actually worked. It looks good, but clearly it's just packaging. It's glitchy and you won't find out until after spending hours and hours of labor getting it set up

Cons: Client info is frequently deleted so I have to contact clients to get info they've already provided , tax areas changed and deleted so my invoices and estimates will suddenly be wrong and I have to contact clients to let them know their bill/ estimate is incorrect. Text notification of new jobs are blank so they are pointless. Employees cannot connect- with or without internet. "Offline" mode does not work as we can't see any stored info (it doesn't cache). Everything I was told this product does sounded great during the sales pitch, but in actuality none of it actually works . A year and thousands of dollars later, a program that was supposed to make my life easier is running my business into the ground .