mHelpDesk
by mHelpDesk
Who Uses mHelpDesk?
mHelpDesk is perfect for established and growing small/medium businesses who need better organization, mobile access, and more efficient scheduling and billing processes.
What Is mHelpDesk?
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.
mHelpDesk Details
mHelpDesk
http://www.mhelpdesk.com
Founded 2009
mHelpDesk Pricing Overview
mHelpDesk does not have a free version but does offer a free trial. mHelpDesk paid version starts at US$169,00/month.
Starting Price
US$169,00/month
Free Version
No
Free Trial
Yes
Deployment
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Training
Live Online
Webinars
Documentation
Support
Business Hours
Online
mHelpDesk Features
Alternative Products
Popular Products
mHelpDesk Reviews
Showing 5 of 788 reviews
Shai M.
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Overall Rating5/5
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Ease of UseUnrated
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Features & FunctionalityUnrated
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Customer SupportUnrated
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Value for MoneyUnrated
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Likelihood to RecommendUnrated
- Reviewer Source
- Source: GetApp
- Reviewed on 2015/04/15
"Exceptional service and software "
Comments:
The software:
We are the owners and managers of over 1000 units across Pennsylvania, New jersey and Miami florida. We have been in the business for 17 years now and we are always looking for ways to get better and increase efficiency. I have tried so many maintenance management softwares throughout the years and non of them was able to answer our needs as much as Mhelpdesk. I am now able to monitor multiple maintenance technicians in various locations with so much ease and efficiency. It saves us money and time and most important enables us to service our tenants better and communicate progress and status of their work order with a click of a button. The fact that its is so customizable makes it so easy to arrange the information in a way that you can get a complete view of whats going on in the field in a glance.
Customer Service:
My first conversation was with Daniel McClain - Account executive - He was great from the get go. He took the time to answer all my questions no matter how small or big, He presented the software with great knowledge and expertise and made the process fun and interesting. When he presented the software to our staff in Florida he literally got a standing ovation. Everyone was so exited for it. Thank you Mr. McClain ;)
Once i decided to go ahead with Mhelpdesk i was assigned with a customer success coach (Love the terminology) Meghan Verducci in a nutshell if i could i would hire her to work for our company in a heartbeat. She was very Knowledgeable and pleasant. If she says she will get something done you can count on it. She was honest about what can and can't be done within the software and if she didn't have an answer she would always look for one and get back to me as soon as she could. She even kept in touch when she was on vacation to make sure that my needs are met. Once the Setup was complete she provided me with a power point manual and training videos for my staff Very helpful, i was able to train my staff with easily with zero misunderstandings. Thank you Megahn for everything !!
Pros:
Customizable
Coloring of the work order type
Recurring maintenance
Report
Cons:
The mobile app needs a serious upgrade!
Being able to upload more then one file at a time (picture in particular)
bring back the ability to make a contact inactive without having to delete his records. Keeping records is the number one need in real-estate management. There are work arounds but definitely need to be brought back
- Reviewer Source
- Source: GetApp
- Reviewed on 2015/04/15
Julie H.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2019/05/30
"Great Customer Support"
Comments: Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry.
Pros: It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.
Cons: Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs.
Vendor Response
by mHelpDesk on 2019/06/03
Julie, we're thrilled to hear mHelpDesk is working well for you and helping you manage your business. Thanks for the feedback and suggestion about the estimates - we will pass it along to our Product team. Thanks for being a customer!
- Reviewer Source
- Reviewed on 2019/05/30
Casey K.
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Overall Rating4/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money4/5
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Likelihood to Recommend
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 2020/05/11
"Property Management user for 5 years"
Comments: Moved to mHelpdesk from paper work orders. Still using it 5 years later. We don't schedule or invoice jobs, just use the work order function.
Pros: Least clunky work order software we demoed. Easy for service techs to pick up. Good technical support - I think they wrote an update after one of our guys phones stopped displaying the app properly. That was pretty cool.
Cons: Rollout of December '19 update wasn't that smooth. Honestly, most of my complaints are issues that come from being a long-term user and having wrong codes and items from my staff cluttering up the software. Reporting is a little weak.
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 2020/05/11
Ken P.
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Overall Rating2/5
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Ease of Use3/5
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Features & Functionality1/5
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Customer Support5/5
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Value for Money2/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2019/10/03
"mHelpDesk/HomeAdvisor "
Comments: The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.
Pros: 1. The calendar integration with Google worked well and the appointment processing flow was good enough. 2. Invoicing and job dollar tracking worked OK as well. Quickbooks integration came along too late for us to play with or even consider. 3. The support team is pretty responsive and helpful when available. 4. The automatic linking with HomeAdvisor worked well usually. When it did, sending out text message alerts for new leads was a nice feature.
Cons: 1. My biggest issue was communication logging. Although the customer note log was a help, it should log ALL communication with the customer. The fact that their development team couldn't get the log to reflect individual and system-generated emails was a HUGE stumbling block when trying to track customer contact instances. 2. They tried to change our package processing after we were with them for a year. Haggled out a deal, but really soured any aspect of expanding its role with us. 3. Having more than one invoice and/or email template would've been a huge plus. 4. It's integration with HomeAdvisor had its ups and downs. They couldn't seem to get on the same page as far was which HomeAdvisor account to bill for and was problematic when we closed a secondary HA account. 5. The report functionality improved a great deal, but was still not flexible enough to use effectively. That may be my issue and not leveraging the custom report capabilities well enough. It was much better lately, but the export capability was still rather limited.
Vendor Response
by mHelpDesk on 2019/10/09
Ken, thank you for taking the time to leave a review. We're glad to hear that overall the scheduling and job tracking features work well, and that the automatic customer texting has been valuable. We're sorry to hear that the communication logging isn't as expansive as you would like -- that's something that we're considering for further development in future updates. We're thrilled to see the 5 stars for Customer Support -- that's always a top priority for us. Please give us a call or send us a chat if we can help with anything. Thanks for being a customer.
- Reviewer Source
- Reviewed on 2019/10/03
Susan S.
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Overall Rating4/5
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Ease of Use5/5
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Features & Functionality4/5
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Customer Support5/5
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Value for MoneyUnrated
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Likelihood to Recommend
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 2020/06/02
"Happy Using Mhelpdesk"
Comments: Only the [SENSITIVE CONTENT HIDDEN] can answer to "Business Problems" and any added benefits
Pros:
The product is very easy to use
The report section is terrific, especially when looking for errors and omissions done by other users.
When mistakes are identified, corrections are applied, without any major headaches
There is no need to stuff envelopes, all correspondences are done direct from the program and if there was an internet error, the program would state the item was not sent
Cons: Searching for Job numbers related to specific clients are not as easy as searching for invoices related to clients
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 2020/06/02
