Who Uses mHelpDesk?
mHelpDesk is perfect for established and growing small/medium businesses who need better organization, mobile access, and more efficient scheduling and billing processes.
What Is mHelpDesk?
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.
mHelpDesk Details
mHelpDesk
http://www.mhelpdesk.com
Founded 2009
mHelpDesk Pricing Overview
mHelpDesk does not have a free version but does offer a free trial. mHelpDesk paid version starts at US$169,00/month.
Starting Price
US$169,00/month
Free Version
No
Free Trial
Yes
Deployment
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Training
Live Online
Webinars
Documentation
Support
Business Hours
Online
mHelpDesk Features
Business Management Software
- Billing & Invoicing
- CRM
- Employee Management
- Financial Management
- Inventory Management
- Marketing Management
- Order Management
- Performance Metrics
- Project Management
- Purchasing
- Scheduling
- Time & Expense Tracking
- Training Management
- Vendor Management
Carpet Cleaning Software
- Billing & Invoicing
- Customer Management
- Dispatch Management
- Equipment Tracking
- Mobile Access
- Online Booking
- Scheduling
- Work Order Management
Cleaning Company Software
- Billing & Invoicing
- Customer Database
- Dispatch Management
- Job Management
- Mobile Access
- Quotes/Estimates
- Recurring Appointments
- Routing
- Scheduling
- Service History Tracking
- Work Order Management
Computer Repair Shop Software
- Barcodes/Labels
- Billing & Invoicing
- CRM
- Intake Forms
- Inventory Management
- Point of Sale (POS)
- Repair Tickets
Contractor Software
- Bid Management
- Budgeting
- Compliance Management
- Contractor Database
- Document Management
- Job Management
- Qualification Tracking
- Reporting/Analytics
- Safety Management
- Scheduling
- Subcontractor Management
- Time Tracking
Electrical Contractor Software
- Billing & Invoicing
- Contract Management
- Customer Management
- For Commercial and/or Industrial Electrical Contractors
- Mobile Access
- Quotes/Estimates
- Scheduling
- Time Tracking
- Work Order Management
Equipment Maintenance Software
- Equipment Tracking
- Inventory Control
- Job Management
- Maintenance Scheduling
- Warranty Tracking
- Work Order Management
Facility Management Software
- Commercial Properties
- Equipment Management
- Facility Scheduling
- Fixed Asset Management
- For Schools
- Incident Management
- Inspection Management
- Inventory Control
- Preventive Maintenance
- Residential Properties
- Room Scheduling
- Space Management
- Vendor Management
- Visitor Management
- Work Order Management
Field Service Management Software
- Billing & Invoicing
- Contact Database
- Contract Management
- Dispatch Management
- Electronic Signature
- Inventory Management
- Mobile Access
- Online Time Clock
- Payment Collection in the Field
- Quotes/Estimates
- Routing
- Scheduling
- Service History Tracking
- Work Order Management
Franchise Management Software
- Automatic Re-ordering
- Commission Management
- Construction Tracker
- Franchise Intranet
- Job Scheduling
- Online Store
- Website Manager
Garage Door Software
- Billing & Invoicing
- Contract Management
- Customer Management
- Dispatch Management
- Equipment Tracking
- Inventory Management
- Job Costing
- Scheduling
- Warranty Tracking
HVAC Estimating Software
- Billing & Invoicing
- Commercial/Industrial
- Cost Database
- Data Import/Export
- Equipment Maintenance
- Financing Management
- Labor Rates
- Quotes/Proposals
- Scheduling
- Takeoff
HVAC Software
- Billing & Invoicing
- Customer Database
- Dispatch Management
- Inventory Control
- Job Management
- Maintenance Scheduling
- Mobile Access
- Quotes / Estimates
- Routing
- Scheduling
- Service History Tracking
- Technician Management
- Work Order Management
Home Inspection Software
- Add & Edit Photos
- Comment Library
- Commercial Inspections
- Freehand Sketch
- Payment Processing
- Repair Estimates
- Report Summary
- Residential Inspections
- Templates
- Video
IT Service Software
- Contract Management
- IT Asset Management
- Incident Management
- Knowledge Management
- Release Management
- Self Service Portal
- Service Catalog
- Service Reporting
- Ticket Management
Inventory Management Software
- Alerts/Notifications
- Forecasting
- Inventory Optimization
- Kitting
- Manufacturing Inventory Management
- Mobile Access
- Multi-Channel Management
- Product Identification
- Reorder Management
- Reporting/Analytics
- Retail Inventory Management
- Supplier Management
- Warehouse Management
Landscape Software
- Appointment Scheduling
- Billing & Invoicing
- Contract Management
- Customer Database
- Dispatch Management
- Job Management
- Landscape Design
- Payroll Management
- Quotes/Estimates
- Routing
- Time Tracking
- Work Order Management
Maintenance Management Software
- Asset Tracking
- Billing & Invoicing
- Calibration Management
- Inventory Management
- Key & Lock Management
- Mobile Access
- Predictive Maintenance
- Preventive Maintenance
- Scheduling
- Service History Tracking
- Technician Management
- Work Order Management
Oil and Gas Software
- Compliance Management
- Equipment Management
- Inventory Management
- Job Costing
- Logistics Management
- Maintenance Management
- Material Management
- Project Management
- Resource Management
- Scheduling
- Work Order Management
Plumbing Software
- Billing & Invoicing
- Customer Database
- Dispatch Management
- Inventory Management
- Job Management
- Mobile App
- Quotes/Estimates
- Routing
- Scheduling
- Service History Tracking
- Technician Management
- Work Order Management
Quoting Software
- Automated Quoting
- Catalog Management
- Client Portal
- Contact Management
- Customizable Branding
- Discount Management
- Pricing Management
- Product Configurator
Scheduling Software
- Alerts/Notifications
- Appointment Scheduling
- Automated Scheduling
- Class Scheduling
- Employee Scheduling
- Facility Scheduling
- Group Scheduling
- Multi-Location
- Real-time Scheduling
- Resource Scheduling
- Room Booking Management
Security Installer Software
- Billing & Invoicing
- Customer Management
- Document Imaging
- Inventory Management
- Job Costing
- Lead Management
- Quotes / Estimates
- Scheduling
- Work Order Management
Service Dispatch Software
- Billing & Invoicing
- Contract Management
- Customer Database
- Inventory Control
- Job Management
- Mobile Access
- Routing
- Self Service Portal
- Service History Tracking
- Technician Management
- Work Order Management
Time Tracking Software
- Automatic Time Capture
- Billable & Non-Billable Hours
- Billing & Invoicing
- Employee Database
- Mobile Time Tracking
- Multiple Billing Rates
- Offline Time Tracking
- Overtime Calculation
- Timesheet Management
- Vacation/Leave Tracking
Towing Software
- Billing & Invoicing
- Client Management
- Commission Management
- Fleet Management
- Fuel Management
- Lot Management
- Maintenance Management
- Routing
Work Order Software
- Contract Management
- Customer Database
- Dispatch Management
- Inventory Control
- Job Management
- Preventive Maintenance
- Quotes/Estimates
- Recurring Appointments
- Routing
- Scheduling
- Work Order Creation
Workflow Management Software
- Access Controls/Permissions
- Business Process Automation
- Calendar Management
- Compliance Tracking
- Customizable Dashboard
- Document Management
- Forms Management
- Graphical Workflow Editor
- Mobile Access
- No-Code
- Task Management
- Third Party Integrations
- Workflow Configuration
mHelpDesk Alternatives
More mHelpDesk alternatives
mHelpDesk Reviews
Showing 5 of 790 reviews
Mark J.
-
Overall Rating5/5
-
Ease of Use5/5
-
Features & Functionality4/5
-
Customer Support5/5
-
Value for Money5/5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2018/02/02
"Our experience has been extremely positive. No other company would go this far for a customer."
Comments: We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
Pros: The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.
Cons: Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".
Vendor Response
by mHelpDesk on 2018/02/05
Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.
- Reviewer Source
- Reviewed on 2018/02/02
Julie H.
-
Overall Rating5/5
-
Ease of Use5/5
-
Features & Functionality5/5
-
Customer Support5/5
-
Value for Money5/5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2019/05/30
"Great Customer Support"
Comments: Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry.
Pros: It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.
Cons: Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs.
Vendor Response
by mHelpDesk on 2019/06/03
Julie, we're thrilled to hear mHelpDesk is working well for you and helping you manage your business. Thanks for the feedback and suggestion about the estimates - we will pass it along to our Product team. Thanks for being a customer!
- Reviewer Source
- Reviewed on 2019/05/30
Luis C.
-
Overall Rating3/5
-
Ease of Use4/5
-
Features & Functionality2/5
-
Customer Support5/5
-
Value for Money3/5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2019/07/24
"Update to previous review after 3 years"
Comments: Another really pet peeve that I did not have enough space for under Cons: It's ridiculous right from the beginning and for years now, you can't hide or remove former users you deleted from the Staff List. Anyone you add will be there forever, cluttering up your view of the Staff list. It's things like this, while initially we were very much advocates for mHelpDesk and thought it had a lot of potential, our views have changed because it just seems stagnant. That, and given subscription prices have risen a lot more than when we started. We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else. And it's ok enough for us to stay, but if they were to raise our rates to current, we'd strongly consider leaving.
Pros: We initially liked this platform because for what we needed it was one of the best values out there at the time. Granted, anything was better than what we had, which came down to mostly notes in a ticket system in our previous CRM.
Cons: Many things have become cons over the years, mostly because we have seen very little improvement from our point of view. It's like development has been minimal at the most. For example, it has some glaringly missing auditing capabilities. A person can assign an Item in a Work Order/Jobs under another person's name, and there is no record of who did it for accountability. The "Items" area is where you add both parts and labor to a ticket, but sometimes you want labor or other general notes that do not print up on a Work Order/Job. However, you can't select which get printed on a WO/Job and which do not, it is all or none. If you sell systems on leases, there is no easy way to track or separate the leases. You can create customer fields for the lease, but if there is more than one lease involved, there's no easy way to do that. We've ended up having to create multiple accounts for the same customer to keep the leases separated, which can cause confusion like which account should should the work order/job be one. There is only a check box for Billable when you add work to a ticket. There's no way to add other options like "Warranty", "Rework" or "Service Plan" plan, for example. You can't add negative quantities to a Job/WO. Meaning while you can add items used in a job, you can't track material you're removing from the site in the same way, such as things you are crediting back or exchanging.
Vendor Response
by mHelpDesk on 2019/07/26
Luis, thanks for the review. We're continuing to make investments in the user experience so be on the lookout for new functionality this year and into the future. We're glad to hear that our Customer Support team has been helpful and that mHelpDesk has been useful for your business. Thanks for being a customer!
- Reviewer Source
- Reviewed on 2019/07/24
Susan S.
-
Overall Rating4/5
-
Ease of Use5/5
-
Features & Functionality4/5
-
Customer Support5/5
-
Value for MoneyUnrated
-
Likelihood to Recommend
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 2020/06/02
"Happy Using Mhelpdesk"
Comments: Only the [SENSITIVE CONTENT HIDDEN] can answer to "Business Problems" and any added benefits
Pros:
The product is very easy to use
The report section is terrific, especially when looking for errors and omissions done by other users.
When mistakes are identified, corrections are applied, without any major headaches
There is no need to stuff envelopes, all correspondences are done direct from the program and if there was an internet error, the program would state the item was not sent
Cons: Searching for Job numbers related to specific clients are not as easy as searching for invoices related to clients
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 2020/06/02
Rita M.
-
Overall Rating4/5
-
Ease of Use4/5
-
Features & Functionality4/5
-
Customer Support5/5
-
Value for Money5/5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2019/07/17
"mHelpDesk"
Comments: Always have a great experience when dealing with customer service. I have been helped in a very timely manner with any issues that would pop up.
Pros: I like that it is easy to use and was easy to setup. The flow of the customer account is good.
Cons: I do not like the reporting. It is not the easiest reports to pull and when you do, sometimes does not make sense. However, I have not used the reports enough to say they are unworkable.
Vendor Response
by mHelpDesk on 2019/07/22
Rita, thank you for sharing your comments. We're happy to hear that the product is working for your business and that the Customer Support team has been helpful. We'll pass your feedback about the reporting to the product and engineering teams. Thanks for being a customer!
- Reviewer Source
- Reviewed on 2019/07/17
