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Salesforce Marketing Cloud

Salesforce Marketing Cloud

What Is Salesforce Marketing Cloud?

Marketing Cloud Growth Edition is marketing automation built on Data Cloud, creating visibility across marketing, sales, service, and commerce teams, and allowing everyone to work together in one place to close deals quickly.

With Marketing Cloud Growth Edition, growing businesses can finally leverage enterprise grade AI to deliver campaign briefs, segment, landing pages, and other content, faster than ever before.

And, because it has built-in Data Cloud, small teams can organize data from all marketing, sales, and service touch points. This not only helps them leverage AI to its full potential, but also allows for more precise personalization in customer outreach.

Who Uses Salesforce Marketing Cloud?

Designed for small and midsize businesses in various industries.

Salesforce Marketing Cloud Software - 1
Salesforce Marketing Cloud Software - 2
Salesforce Marketing Cloud Software - 3
Salesforce Marketing Cloud Software - 4

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Reviews of Salesforce Marketing Cloud

Average score

Overall
4.2
Ease of Use
3.8
Customer Service
3.9
Features
4.3
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Rachid
Rachid
Sales Executive in United Arab Emirates
Verified LinkedIn User
Banking, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Salesforce marketing cloud

5.0 3 months ago

Comments: Salesforce marketing cloud is one of the best way to maintain such as a strong relationships with customers and grow your business.

Pros:

The system provide many ways to grow the business you have.

Cons:

Customisation of emails into customers helps to get a strong relationships reports.

Karthik
AVP Digital Marketing in India
E-Learning, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Integrated Marketing Solution

5.0 11 months ago

Pros:

CRM and MAP are fully integrated. Ease of integration with ABM platform

Cons:

CMS and In-built Email functionalities are not great

Sarah
Content Marketing Manager in Ireland
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Powerful tool but a steep learning curve

3.0 7 months ago

Pros:

The platform’s ability to segment audiences and automate marketing workflows is pretty powerful, allowing for precise targeting and engagement across email, social media, and SMS. Its integration with Salesforce CRM also makes it easy to pull insights into customer behavior and preferences.

Cons:

Navigating through its interface and setting up campaigns can be time-consuming, especially without prior experience or adequate training. Additionally, some tasks that should be straightforward, like creating email templates or setting up automation workflows, can be a bit cumbersome due to the number of steps involved.

John
Manager in US
Automotive, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Salesforce equals success

5.0 3 months ago

Comments: Our overall experience with Salesforce Marketing Cloud has been mixed. While implementation, cost, and learning curve were issues, once we knew what we were doing, we’ve been able to successfully market through multiple channels with one platform, which has been fantastic.

Pros:

What I liked most about Salesforce Marketing Cloud is the ability to manage email, social media, and text messaging from one platform.

Cons:

What I liked least about Salesforce Marketing Cloud is the complexity of implementation and the steep learning curve

Amanda
VP - Marketing in US
Packaging & Containers, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Most convenient marketing automation system in a Salesforce environment

4.0 2 months ago

Comments: I've used many different marketing automation solutionsbefore, and each have their pro's and con's, but anytime I'm working within a Salesforce environment, Salesforce Marketing Cloud is my goto. While other marketing automation systems offer Salesforce integrations, they're essentially iframed into Salesforce to give the visual impression that they're fully integrated, but once diving into the details, there are inconvenient gaps that open up opportunities for human error and data being out of sync. I have yet to encounter a marketing automation software that integrates as seamlessly as Salesforce Marketing Cloud.

Pros:

Extensive features, and seamless integration with Salesforce CRM. No other marketing automation system that I've used works as smoothly with Salesforce CRM as Salesforce Marketing Cloud.

Cons:

Price. Salesforce Marketing Cloud isn't exactly cheap.