What Is Keap?

Grow your business with the all-in-one CRM, sales & marketing software for serious business owners. Our platform organizes your customer information and daily work in one place, freeing you up from repetitive tasks so you have more time to focus on growing your business.

Who Uses Keap?

Freelancers/self-employed, micro-enterprise, Small businesses, medium-sized companies, Large companies

Where can Keap be deployed?

Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Keap
  • Located in Chandler, US
  • Founded in 2001
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, New Zealand, United Kingdom, United States

Languages

Arabic, Dutch, English, French, German and 6 others

About the vendor

  • Keap
  • Located in Chandler, US
  • Founded in 2001
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, New Zealand, United Kingdom, United States

Languages

Arabic, Dutch, English, French, German and 6 others

Keap videos and images

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Features of Keap

  • AB Testing
  • Activity Dashboard
  • Alerts/Notifications
  • Batch Processing
  • Billing & Invoicing
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Cataloging/Categorization
  • Client Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Templates
  • Event Triggered Actions
  • For Insurance Industry
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Form Builder
  • Interaction Tracking
  • Inventory Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Marketing Automation
  • Mobile Access
  • Multi-Campaign
  • Multi-Channel Marketing
  • Online Booking
  • Order Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Predictive Analytics
  • Pricing and Cost Calculations
  • Prioritization
  • Promotions Management
  • Prospecting Tools
  • Publishing Options
  • Quotes/Estimates
  • ROI Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SEO Management
  • Sales Activity Management
  • Sales Pipeline Management
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Shopping Cart
  • Social Marketing
  • Subscriber Management
  • Task Management
  • Template Management
  • Territory Management
  • Third Party Integrations
  • WYSIWYG Editor
  • Web-based Deployment
  • Website Management
  • Website Visitor Tracking
  • Workflow Management
  • eCommerce Management

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Reviews of Keap

Average score

Overall
4,1
Ease of Use
3,5
Customer Service
4,0
Features
4,1
Value for Money
3,8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001
Mindy
Mindy
Owner in US
Verified LinkedIn User
Graphic Design, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Great for an all-in-one service

5,0 2 years ago

Comments: I had some great help with getting everything set up and I find the email automation system quite easy to use and understand, which is great as it has gotten me to do a lot more with automation. I have the email lists integrated onto my website optin forms and it's quite simple to see who takes action on the emails that are sent in the automation sequence.

Pros:

I love that I can segment my clients into different groups to email them directly from Keap, and also do the same with prospective clients and past clients. Having everything in one place makes my life so much easier and streamlined and has encouraged me to do even more than I was before in regards to client communication.

Cons:

I had some issues at first with the Keap phone number, but they did get it fixed, although it took quite a while. The one thing that I am missing right now with them is recurring invoicing because I would have to be the one to enter the client's credit card information in order to do that here, so I am still using another product for that.

Wendell
Founder in US
Marketing & Advertising, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

The CRM that Keaps giving

5,0 2 weeks ago New

Comments: Keap is a great CRM that has helped me take my follow up with clients and prospects to another level. As a serial CRM user this is by far the most robust CRM I have used that wasn't 2x the price of Keap.

Pros:

I love how easy it has been to get this system up and running. Email marketing, scheduling appointment and keeping up with my prospects and clients has been seamless.My favorite feature is the phone number that was included with my plan.

Cons:

The invoicing has been rough, some glitches with entering payment information. The appointments feature could use some more flexibility but is overall good.

Keap Response

last week

Hi Wendell, Thank you so much for taking the time to leave a review! I'm so glad to hear that Keap is an affordable and easy to use solution for your business. I will share your feedback about our appointments and invoicing features with the right teams here so we can create a better experience for our customers.

parag
Company Director in Australia
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Terrible Pathetic After Support

1,0 2 weeks ago New

Comments: Keap messed up all my enquiry forms( without authority) while migrating from Hubspot causing a big loss of business. No one answers, no support as I paid 1 yr beforehand. Emails offering discounts for 3 month without fixing the problems they made. No response and support when I wanted to do it at my cost in Australia. Kept giving COVID reasons for staff shortage.No training offered as no one answers emails and calls get transferred in a constant queue. Its a painful 4 months. Utterly unprofessional and unethical.I have lost thousands of dollars of business ruined from running the back end of my website. Please be very careful signing up......

Pros:

Only the way they lure you into signing up through Keap partners

Cons:

No Communication. Zero support. Sign up and forget

Keap Response

last week

Hi Parag, I'm sorry to hear about your negative experiences. We have scheduled kickstart coaching sessions with you to help you to get you better trained on the application. Feel free to reach out to us with any further issues.

Tammy
Marketing Director in US
Fine Art, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Large learning curve for Keap

4,0 3 months ago

Comments: Once you learn all the features you see how powerful and helpful this software can be.

Pros:

The pipeline feature and the ease of moving customers through the pipeline for various actions to occur.

Cons:

Without an outside company guiding us there was a large learning curve to learn all of the features.

Keap Response

2 months ago

Hi Tammy, Thank you so much for taking the time to leave a review. We're happy to hear that Keap's features have assisted with your customer journey. I will share your feedback about the learning curve with our software with the right teams here so we can work to create a simpler experience for our customers. I encourage you to check out our educational resources on our website and lean on our team when you have any specific questions.

Reelika
Business coach in US
E-Learning, Self Employed
Used the Software for: 2+ years
Reviewer Source

Great for funnels, email list building and collecting payments - all in one

4,0 last month New

Pros:

Setting up order forms for customers such as payment plans and connecting products with specific payment options.

Cons:

High learning curve and it takes some time to get used with it.

Keap Response

last month

Hi Reelika, Thank you so much for taking the time to leave a review! We're glad to hear Keap is a great all in one software for your business.