What Is Wild Apricot?
Focus on growing your membership instead of repetitive admin tasks with WildApricot. Our easy-to-use software helps you automate membership dues, event registrations, and more. You'll also have access to a community of peers and experts to share knowledge and best practices.
Who Uses Wild Apricot?
WildApricot is an affordable cloud-based software for small associations, non-profits, state and local chapter organizations. Manage membership, website, events and more all in one place.
Wild Apricot Details
Founded in 1998
Wild Apricot Details
Founded in 1998
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Wild Apricot deployment and support
Wild Apricot Features
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Assignment Management
- Attendance Tracking
- Calendar Management
- Communication Management
- Contact Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Document Storage
- Event Management
- Event Scheduling
- For Nonprofits
- Member Directory
- Membership Management
- Mobile Access
- Recognition Management
- Registration Management
- Reporting & Statistics
- SMS Messaging
- Self Service Portal
- Summary Reports
- Surveys & Feedback
- Third Party Integrations
- Time Tracking
- Volunteer Recruiting
Wild Apricot AlternativesMore Wild Apricot alternatives
Best solution for small to medium sized associations
Comments: WildApricot is an excellent solution for managing association memberships and websites. The solution includes basic eCommerce and the ability to build a website with the Wild Apricot CMS - you can also connect easily to other website tools. Members love the easy of managing their own profiles and the other features for member communications.
Easy of use, ability to customize the member database easily and the integrated content management system for a professional website.
The software does not allow you to determine the membership ID within he system. This creates a challenge for any organization that already has a member number schema.
Cost Effective Website and Database
Comments: Overall Wild Apricot is a great tool for associations and/or others who need to process dues payments, event registrations and keep up with your clients.
Wild Apricot makes it easy to process registrations for events, dues payments and store purchases in addition to being a website. It is very easy to use. There are user groups that you can join to get help from other users. Also, it is very easy to create a manual invoice for things that I might need a product for or a registration. There is also an app for administrators which is super convenient when to try to look up open invoices, etc. when away from the office.
There are several features that should be available that are not. First and foremost there should be the availability within in the software to create a pdf and email it to contacts. The store does not appear to be integrated with the mail database and there are not a lot of reports. When I have orders from my store I have to constantly watch for duplicates. There is also not an email report to run that will search for possible duplicates in the system.
Not Customer Friendly
Comments: Our non-profit has approximately 1500 members we are managing and this was our first attempt at using a membership management tool. The implementation went well and our first year was generally positive. The features they offer are functional but pale in comparison to standalone services. For example the newsletter tool is extremely limited compared to our previous service, MailChimp, to the point where we are considering going back to MailChimp. After the company switched owners recently, the customer service quality has dropped dramatically. A recent forced change of payment systems resulted in our members' automatic subscriptions being canceled without warning, which was not expected or documented. We tried to engage customer support prior to the change but they were not helpful at all. This will likely result in a loss of members and thus income.
It offers a large selection of features and can be a one stop shop for membership tools. Although most of the features are not nearly comparable to equivalent stand-alone services, they are functional.
Customer support has been quite poor. They dropped telephone support in the last year and did not provide any guidance or assistance to us when they forced a payment system change that affected our members.
ECF..."Florida's Electrical Industry Leader"
Comments: Wild Apricot is the best thing that works for our association. We have used the platform for multiple associations in the past and from day one to now, it is the best solution out there for our organization at a price that includes great 'self-help' information and multiple choices when support from WA is needed.
Wild Apricot offers ECF an opportunity to create, modify and update our online software when needed, allowing our in-house staff to make necessary adjustments without having to spend association funds to hire programmers to complete the tasks.
There is one item on our "Wish" list that we hope to see in the future. It would be nice to upgrade to a newer version of Excel or Word when exporting information. It's a small thing, but when you are trying to handle multiple lists for conversion to reports, etc., the first move is to save and rename the document based on the compatibility function. On a busy day, it's an added step that's time lost. A 2nd wish would be for a bit more friendly e-mail design module. It works but can be challenging.
An Out of the Box Solution for Membership Management
Comments: Other than the issues described above with the payment gateway, we have been extremely pleased with our Wild Apricot experience.
Wild Apricot is a single source for nearly everything needed to manage a membership organization. It has revolutionized our database, taking it into the cloud, it has streamlined our renewal process, given us greater visibility into our email marketing, and overall allowed us to function more efficiently as an organization. Since its deployment, we've been able to replace the work of up to 2 FTE because of how Wild Apricot has allowed us to streamline our operations.
Their payment gateway, Wild Apricot Payments, does have some unique challenges that we are working through. It has errored out a number of times and there was no intuitive alert to let us know we were missing out on authorized donations. Their customer support team has been slower than we'd like to respond to these issues and have yet to provide a clear reason for them and any timeline for resolution.