--- description: Learn more about Avalara price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Avalara Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Sales Tax Software](/directory/30970/sales-tax/software) > [Avalara](/software/75673/avatax) # Avalara Canonical: https://www.capterra.co.za/software/75673/avatax Page: 1 / 15\ Next: [Next page](https://www.capterra.co.za/software/75673/avatax?page=2) > Avalara automates your global tax and compliance tasks for speed, accuracy, and scale. > > Verdict: Rated **4.0/5** by 355 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Avalara? Avalara is used by retailers, manufacturers, software companies, hospitality businesses, accounting firms, communications providers, and international traders. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 355 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 3.4/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Avalara - **Founded**: 2004 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, United Kingdom, United States ## Features - Accounts Payable - Accounts Receivable - Audit Trail - Bank Reconciliation - Billing & Invoicing - Compliance Management - Corporate/Business - Data Import/Export - Document Management - Electronic Filing - Exemption Management - Financial Reporting - General Ledger - Multi-Currency - Purchase Order Management - Reporting/Analytics - Sales Tax Management - Tax Calculation - Tax Compliance - Tax Filing - Tax Management - Transaction Tracking - Value Added Tax (VAT) - Workflow Automation ## Integrations (32 total) - Acumatica Cloud ERP - Adobe Commerce - BigCommerce - Drupal - Dynamics 365 - Dynamics 365 Business Central - Enterprise - Epicor Advanced MES - EtsyHunt - Infor CloudSuite - MYOB Acumatica - Mandata TMS - NetSuite - Pinnacle Cart - PrestaShop ... and 17 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Sales Tax Software](https://www.capterra.co.za/directory/30970/sales-tax/software) ## Related Categories - [Sales Tax Software](https://www.capterra.co.za/directory/30970/sales-tax/software) - [Accounting Software](https://www.capterra.co.za/directory/1/accounting/software) - [Corporate Tax Software](https://www.capterra.co.za/directory/31560/corporate-tax/software) ## Alternatives 1. [QuickBooks Online](https://www.capterra.co.za/software/141374/quickbooks-online) — 4.3/5 (8460 reviews) 2. [hellotax](https://www.capterra.co.za/software/187594/hellotax) — 4.7/5 (110 reviews) 3. [QuickBooks Online Advanced](https://www.capterra.co.za/software/189398/quickbooks-online) — 4.4/5 (1044 reviews) 4. [QuickBooks Enterprise](https://www.capterra.co.za/software/46497/quickbooks-enterprise) — 4.5/5 (20649 reviews) 5. [123 Sheets](https://www.capterra.co.za/software/185126/123-sheets) — 4.7/5 (222 reviews) ## Reviews ### "Avalara Review" — 5.0/5 > **Mrugen** | *26 March 2026* | Accounting | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about Avalara is its clear focus on simplifying complex tax compliance processes through automation. The platform is highly reliable, continuously updated with changing tax regulations, and integrates well with various accounting and ERP systems. > > **Cons**: What I liked least about Avalara is that, despite its strong automation capabilities, the platform can sometimes feel complex and not very intuitive for new users. ----- ### "Great Resource and Saves Time" — 4.0/5 > **DeAnna** | *13 February 2025* | Wholesale | Recommendation rating: 6.0/10 > > **Pros**: They file the returns for you. Saves lots of time to focus on more analysis. Upload tool is easy to use. > > **Cons**: With Louisiana being a difficult state and where we do most business, they don't have many experts in this area especially with Direct Pay Permits and creating Entity Use Codes especially when new jurisdictions are added. There are alot of reports that do about the same thing just maybe a little tweek so sometimes trying to find the right one is hard. > > Overall, it have been good. There isn't any other software that does what they do as good as them. The TTRUS is the best and an amazing resource. I just think the support is lacking a little to get a straight answer on more difficult questions. ----- ### "Frustrating Experience & Poor Support" — 1.0/5 > **Katherine** | *08 August 2025* | Medical Devices | Recommendation rating: 0.0/10 > > **Pros**: Large, established company with recognizable brand Prebuilt Salesforce package (no need to build from scratch) Basic functionality works for straightforward tax setups > > **Cons**: Support team lacks knowledge for even basic Salesforce mapping issues Pushed to upgrade to costly Technical Account Manager with no added value Long-standing issues remain unresolved (case open for nearly a year) Only solution offered is “upgrade the installed package,” which never fixes the problem Installed package contains locked-down flows, Apex classes, and process builders with errors that admins cannot update > > Our experience with Avalara Sales Cloud has been extremely disappointing. Their Support team lacks the knowledge to troubleshoot even basic Salesforce mapping issues. From the start, we were told the only way to resolve our issue was to upgrade to a Technical Account Manager—an extra monthly cost—yet this “premium” support is no better than the free package (which isn’t saying much). I’ve had an open case for nearly a year, and their only repeated suggestion is to “upgrade the installed package,” which has never resolved the problem. The installed package contains locked-down flows, Apex classes, and process builders that have errors, but cannot be modified by admins. I’ve escalated to both our Account Manager and Customer Success Manager, only to be sent back to the TAM team, creating a frustrating cycle with no real solutions. If you’re looking for a partner who can actually troubleshoot and resolve Salesforce integration issues, look elsewhere. ----- ### "Avalara Review" — 4.0/5 > **Diane** | *13 February 2025* | Retail | Recommendation rating: 7.0/10 > > **Pros**: The variety of products, and the ability to customize to individuals. > > **Cons**: Connectivity Issues that created lag time. > > Ok, most of the time, but the customer service reps do not always communicate well. ----- ### "Keeps us organized but isn't always reliable" — 3.0/5 > **Verified Reviewer** | *03 July 2025* | Textiles | Recommendation rating: 5.0/10 > > **Pros**: I like that all of our required sales tax filings are organized into one space. It is clear what is due and when. > > **Cons**: There are often errors in the sales tax calculations on our sales, resulting in incorrect amounts being charged to our customers and further remitted to the government. In addition, we have had a few large issues arise and it seems like their team never takes them seriously. There is always a lot of back and forth and we continually have to remind them that the issues are not resolved. ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.co.za/software/75673/avatax?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/75673/avatax) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data