Avalara

Avalara

by Avalara

Who Uses Avalara?

Avalara provides automated, cloud-based solutions for transaction tax compliance across the U.S. and throughout the world no matter your business size or industry.

What Is Avalara?

The Avalara Tax Compliance Suite - Avalara AvaTax, Avalara Returns, and Avalara CertCapture - offers solutions for various transaction taxes, including sales and use, VAT, excise, communications, and others. The suite enables you to calculate taxes, file and remit returns, and comply with document management requirements. More than 700 integrations are available for accounting systems, ERP and CRM providers, ecommerce platforms, and more, as well as professional services and training support.

Avalara Details

Avalara

http://www.avalara.com

Founded 2004

Avalara Pricing Overview

Avalara does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

Avalara Features

Sales Tax Software
Address Validation
Audit Trail
Consumer Use Tax
Exemption Management
Tax Calculator
Tax Filing
Taxability Verification
Transaction Tracking
Value Added Tax (VAT)

Avalara Reviews

Showing 5 of 210 reviews

Overall
4,3/5
Ease of Use
4/5
Customer Service
3,8/5
Features
4,1/5
Value for Money
3,8/5
Gabriel D.
Finance
Consumer Goods, 10 001+ Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2018/11/27

"Tax Cert Organization for any Sized Company"

Pros: I use Avalara's CertCapture program for filing all of the tax certs my company receives. If you are still keeping physical copies, you need to consider this. CertCapture allows the user to assign account numbers and names to every cert uploaded - it also allows expiration dates to be set. A report is processed every couple of weeks to see which of our customers will need to send in updated paperwork. Then an automated email and fax are sent, reminding them what certs are needed. Staying in compliant is one of my top priorities and this allows me to do so with ease.

Cons: I am honestly struggling to think of anything negative to say about this software. We currently use Vertex for our tax calculations, i would like to start using AvaTax though. I work for a large corporation and from what I've been told AvaTax doesn't meet our business needs. I would like to see that change in the coming years.

  • Reviewer Source 
  • Reviewed on 2018/11/27
Angela B.
Owner & Illustrator
Retail, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/03/18

"Avalara Makes Taxes Less Taxing"

Comments: Ever since the U.S. Supreme Court decision in South Dakota v. Wayfair, I had to deal with more tax scrutiny. I am a tiny shop, but knowing that Avalara and their Avatax program is calculating my sales tax, I feel reassured about filing on time and correctly. When my sales grow they also have an option to sign up with multiple states and file my returns for me at a reduced cost.

Pros: I use Avalara's Avatax program to determine sales tax on my Woocommerce shop. The tax calculation is seamless and accurate. The synchronization works in the background, and I am confident that my customers are always charged the correct amount, even with the confusing sales tax rules of New York and California.

Cons: The software and/platform takes a little getting used to. If you are not familiar with tax codes, you might have to do a little digging, but support is always available. Setting up the return calendars can also be a little confusing. It can be expensive to have them file for you in many states if you have a nexus there. All tax calculation programs are costly, but it is much better than me doing it all on my own.

Vendor Response

by Avalara on 2020/03/20

Angela, thank you for taking the time to write about your experience using Avalara AvaTax with WooCommerce. We're happy to hear your feedback, and look forward to continuing to support you.

  • Reviewer Source 
  • Reviewed on 2020/03/18
Shannon M.
Advanced QB ProAdvisor
Accounting, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    2/5
  • Ease of Use
    2/5
  • Features & Functionality
    3/5
  • Customer Support
    2/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Reviewed on 2019/01/08

"Great product...poor performance in QBO"

Comments: Support has been mediocre. The current issue is on it's 4th month with no anticipated resolution timeframe. In the meantime my client is paying me to manually enter these and reconcile Avalara to ensure that the system reports the proper totals as well as to educate their support team. I feel bad that they are paying a lot of money for a product that is not functional...to my knowledge, all of my requests to get them a credit for their inconvenience and the product issues have been ignored. As the title states, a great product "in theory", but it needs to work! Sales Tax is nothing to screw around with.

Pros: Avalara has a great concept if it works as designed. Auto-calculates sales tax based on address, ensures updated tax rates, filing assistance for multiple states...it really is a business owners friend...in theory.

Cons: Unfortunately, Avalara does not work well with QBO. There seem to be many bugs experienced with QBO. We have used Avalara with QBO for over 1yr and seem to be their guinea pig to alert them of issues. Currently, Avalara's connection is preventing us from saving and updating invoices in QBO and is not posting tax to the Avatax console for approx. 50% of our $2mil/mo client. We have to manually enter each invoice into Avatax to ensure that the proper taxes are paid. Unfortunately, if we need to update a class, memo, email address or any other aspect of the invoice (not related to ST) we cannot update those 50% of transactions. After support reviewed the issues multiple times, they tried to blame the issue on QBO. But when we disconnect the QBO from Avalara and try to do the same transaction - it works...so Intuit has confirmed the issue is isolated to

Vendor Response

by Avalara on 2019/03/18

Shannon, we're sorry to read you've experienced challenges using AvaTax with QBO. We understand it's been frustrating, and we'd like to address your concerns. If you're open to a conversation, we'd like to learn more about your specific experience and how we can improve. Please contact our VP of Customer Excellence Bobby Sands at [email protected]

  • Reviewer Source 
  • Reviewed on 2019/01/08
Alexandra B.
Senior Accountant
Business Supplies & Equipment, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2019/09/30

"Product Review"

Comments: We had accuracy issues with our last sales tax provider and since implementing AvaTax, we have decreased our risk of charging the incorrect tax rates to our customers located across the US.

Pros: Once the initial setup is completed and tested, Avalara takes the guesswork out of sales tax. It is more accurate and cost effective than our previous third party sales tax provider. Also, the product is so easy to use and to navigate.

Cons: The implementation (like with all other software) hit snags that were unexpected, and took our IT team some extra time to link our billing system with AvaTax.

Vendor Response

by Avalara on 2019/10/07

Alexandra, thank you for taking the time to write about your experience with Avalara. We appreciate your feedback and look forward to continuing to serve you. If there are additional comments you'd like to share, particularly around areas where you see need for improvement, please contact [email protected]

  • Reviewer Source 
  • Reviewed on 2019/09/30
David C.
Senior IT Manager
Furniture, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    3/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2019/12/03

"Great Tax Calculation Service"

Pros: Avalara provided the most accurate and updated tax calculations and tables. Daily updates to region and city taxes which helps us balance our books.

Cons: The support is the least favorite thing about Avalara. Calls and Chats should be more accessible and quicker to get a person. Other than that, everything else is solid.

Vendor Response

by Avalara on 2019/12/05

David, thank you for sharing about your experience with Avalara AvaTax, we look forward to continuing to serve you. We're sorry to hear you've had challenges with support calls and chat. Please know we're working to improve that experience.

  • Reviewer Source 
  • Reviewed on 2019/12/03