Verizon WORK

Verizon WORK

3 / 5 91 reviews

Who Uses This Software?

WORK is designed to work with Service companies, such as HVAC, plumbers, electricians & any Companies with workers out on Job sites or delivery services.

Average Ratings

91 reviews
  • 3 / 5
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service
  • 2.5 / 5
  • 2 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Verizon Connect
  • Founded 1999

About This Software

Dispatch and manage work orders online. Verizon WORK assigns jobs to your employees with just a few clicks and instantly sends those assignments to your guys in the field. Verizon WORK automatically updates your employees agenda, instantly and an alert goes to their smartphone with job details, contact information, even driving directions on Google Maps. They always have the latest information to get the job done fast.

  • Appointment Management
  • Appointment Scheduling
  • Asset Tracking
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Calibration Management
  • Call Center Management
  • Class Scheduling
  • Client Management
  • Contract Management
  • Customer Database
  • Customer Management
  • Dispatch Management
  • Document Imaging
  • Electronic Signature
  • Employee Scheduling
  • Facility Scheduling
  • Groundskeeping
  • Group Scheduling
  • Inventory Control
  • Inventory Management
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Tracking
  • Key & Lock Management
  • Landscape Design
  • Lead Management
  • Maintenance Scheduling
  • Meeting Room Booking
  • Mobile Access
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Payroll Management
  • Planning Calendar
  • Plant Database
  • Predictive Maintenance
  • Preventive Maintenance
  • Purchasing
  • QM/ABPro Interface
  • Quotes / Estimates
  • Recurring Appointments
  • Reservations
  • Resource Scheduling
  • Routing
  • Scheduling
  • Scheduling & Appointments
  • Self Service Portal
  • Service History Tracking
  • Task Management
  • Technician Management
  • Work Order Management

Verizon WORK Latest Reviews

Automatically translated. Show original review

Don't Buy This Product

1 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Comments: The sales pitch "demo" is really great. I was promised this product would do everything I needed it to do and more. It is on the more expensive end of fleet/service software but I figured if it did literally everything we needed it to do, it was worth the money for the time it would save us. I was very hesitant to sign a year contract up front and shouldn't have. The first red flag was that it took literally 3 months to get my data (and then not even all of it) transferred from our old system to the new one. Apparently the implementation team is very busy. But they kept charging me, despite the fact I couldn't use the software because my data wasn't in it. Things went downhill from there. The last piece of bad news from Verizon WORK is that I attempted to cancel the automatic contract renewal via phone, and was told it was canceled via phone, and of course it wasn't. After sending a detailed email CCing my attorney, they did let me out of the renewal contract, but didn't refund me that month's payment (including the a hefty "renewal" fee).

Pros: It's online.
The IT department is very polite.

Cons: Just a few: Sales guy said I could run reports for commission pay for my employees. I cannot. I had to buy another software to do that. I was told I could import all of the data from my previous application. I cannot. I’m stuck having to use both applications because a lot of the data that was imported was jumbled and things like pricing on jobs is missing. I was told this application synced seamlessly with Quickbooks. It doesn’t. DO NOT sync it with QB if you charge sales tax. I’ve had to manually delete all of the invoice data in Quickbooks costing me hundreds of dollars. Verizon WORK is very frustrating to use. The implementation team had to give me several work-arounds to make it work for my business. One of them requires us to make multiple “jobs” for every actual job which creates a logistical nightmare and it takes a lot of extra admin work. This is because you cannot invoice with the taskworker, only with the fleetworker. The phone app is not intuitive. For instance, you have to not only hit “save” but also “update” to save anything on an estimate and you can only update one thing at a time. If you try to change the description and then add an item without saving and updating first, when you go back to the estimate the description is gone. Then, after you hit “update” it kicks you out of that estimate and you have to sort and re-find the estimate to add information. This is something that yes, I can work around. But it’s very frustrating and takes so much longer. The phone app also crashes a lot. Often enough I started saving everything I do in notes and then copy and pasting them to the app hoping they’d be there when I get back to my computer. I cannot use the new version of Verizon WORK at all, because if I open a job there’s no scroll bar. Also, the system automatically changes the time of the job to 5 hours later in the day. I repeatedly asked for a fix for this to no avail.

Automatically translated. Show original review

WARNING Such a bad company

3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: DO NOT BUY, you will regret it

Cons: there is zero customer service, they are never available and unfortunately, they are needed far too often. The glitches are extremely bad and due to a software "error" on the invoice side, i have lost thousands of pounds. when making a complaint i managed to finally get to a director who promised me he would look into it and almost a week later he said, "the system doesn't work the way you want it to" and fobbed me off with no help, i threatened to sue them and he practically said bring it on. this company is by far the worst experience I have ever, ever had the displeasure to have been suckered into. after making the complaint i find myself locked out of the account and no one available to sort the issue. I can guarantee that they have yet again messed up the payments (which happens so frequently) they didn’t charge me for 6 months, and then called up and threatened to cut me off when they are the ones responsible for taking payments. Whatever you do find another company, this one will sell the software as the best thing ever, sign you up to a contract and once you've signed it tell you its for 3 years and there is no way of getting out of it. I could mention so many more things that are wrong about this company, but if you still buy it after reading this, good luck to you, you will need it.