What Is Alchemer?

Alchemer (formerly SurveyGizmo) offers the world’s most flexible feedback and data collection platform and survey software, with twice as many question types as the competition and a low-code design that allows innovative thinkers across organizations to solve real business problems cost-effectively. Alchemer serves over 15,000 global customers and 30% of the Fortune 500. G2.com awarded Alchemer’s enterprise feedback platform for the Fastest Implementation, Easiest Setup, and Easiest to Use

Who Uses Alchemer?

From survey software to enterprise customer-feedback management, Alchemer helps organizations understand and transform how they engage with their markets, customers, and employees.

Where can Alchemer be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)

About the vendor

  • Alchemer
  • Located in Boulder, US
  • Founded in 2006
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 5 others

Languages

Arabic, Chinese, Czech, Danish, Dutch and 19 others

About the vendor

  • Alchemer
  • Located in Boulder, US
  • Founded in 2006
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 5 others

Languages

Arabic, Chinese, Czech, Danish, Dutch and 19 others

Alchemer videos and images

Alchemer Software - Alchemer Survey Builder: Quickly and easily build, design, and launch surveys. Alchemer has been awarded numerous times as the most implementable and easiest to use survey software.
Alchemer Software - Project Page: Manage and organize all of your projects easily, including managing users and their permissions across projects and surveys. Categorize surveys into folders and subfolders.
Alchemer Software - Distribution: Select from the many different options available for sharing and distributing your survey with your target audience - from email campaigns to QR codes and customized survey links.
Alchemer Software - Alchemer Report: Select from different report types & create as many reports as needed so each stakeholder can view only the customer feedback data they need. Understand your customers’ drivers of satisfaction and dissatisfaction with open text analysis.
Alchemer Software - Integrate with countless platforms like Salesforce to pull in key customer data like company name and email, and associate that information with customer feedback. Push all the data from Alchemer into Salesforce to take action and for account history.
View 6 more
Alchemer video
Alchemer Software - Alchemer Survey Builder: Quickly and easily build, design, and launch surveys. Alchemer has been awarded numerous times as the most implementable and easiest to use survey software.
Alchemer Software - Project Page: Manage and organize all of your projects easily, including managing users and their permissions across projects and surveys. Categorize surveys into folders and subfolders.
Alchemer Software - Distribution: Select from the many different options available for sharing and distributing your survey with your target audience - from email campaigns to QR codes and customized survey links.
Alchemer Software - Alchemer Report: Select from different report types & create as many reports as needed so each stakeholder can view only the customer feedback data they need. Understand your customers’ drivers of satisfaction and dissatisfaction with open text analysis.
Alchemer Software - Integrate with countless platforms like Salesforce to pull in key customer data like company name and email, and associate that information with customer feedback. Push all the data from Alchemer into Salesforce to take action and for account history.

Compare Alchemer with similar products

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Features of Alchemer

  • Access Controls/Permissions
  • Alerts/Notifications
  • Anonymous Feedback
  • Benchmarking
  • Campaign Management
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Continuous Feedback
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • Live Results Sharing
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multiple Question Types
  • NPS Survey Structure
  • Negative Feedback Management
  • Offline Response Collection
  • Online Polling
  • Panel Management
  • Performance Review Management
  • Presentation Tools
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Randomization
  • Real Time Data
  • Reporting/Analytics
  • SMS Messaging
  • Segmentation
  • Sentiment Analysis
  • Skip Logic
  • Statistical Analysis
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • URL Customization
  • Visual Analytics

Alchemer Alternatives

Start a FREE TRIAL and join 25K orgs that use our no-code form builder to automate critical workflows. Plans start at $50/month. Learn more about Formstack Forms
Professional online survey software. Surveys, questionnaires, forms, and tests for Customer Experience, Market Research, HR, and more!
A survey solution for VoE and VoC feedback. We offer advanced reporting, GDPR-compliance, in-house support, and real-time results.
Collect Voice of Customer data with flexible survey software, and close the loop on every customer interaction.
The most professional survey software for your company (NPS, Customer satisfaction, HR, Employee feedback, Customer Experience)
Powerful survey software tool for businesses and consultants to uncover knowledge & ideas, make decisions & drive action.
Community software with integrated qualitative & quantitative features. This is the platform for all your market research needs.
GetFeedback is the #1-rated feedback solution for Salesforce. Seamlessly connect all of your CX surveys for actionable insight.
Professional online survey software for individuals, teams, and enterprises. Available in hosted and on-premises versions.
Your Business Data OS: Collect, organize & understand your data.
Lead generation supercharged with social proof (reviews and video testimonials)!
Best customer feedback tool for companies requiring actionable feedback from customers to detect satisfaction gaps and resolve issues.
Actionable guest feedback that actually drives revenue. Voted #1 Guest Feedback Platform for Restaurants.

Reviews of Alchemer

Average score

Overall
4,5 (294)
Ease of Use
4,4 (294)
Customer Service
4,3 (294)
Features
4,1 (294)
Value for Money
3,8 (294)

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001
Stace G.
Stace G.
Research Manager in UK
Verified LinkedIn User
Market Research, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Great survey software

5,0 last month New

Pros:

We use this as our back up survey software or if we need to run a survey offline. I like the fact that you can customise almost every aspect of your survey and it has a huge range of question types and the inbuilt analysis and reporting tool is great as you can customise and then just share a link with the client

Cons:

It is quite expensive and although there is a free version it doesn't have many features. It would also be nice to have a better way of respondents logging in.

Virgil H.
Research and Evaluation Manager and Advisor in Hong Kong
Nonprofit Organization Management, 10 000+ Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

The best web-based survey software for research ethics compliance

4,0 last year

Comments: Pretty good. We're pushing it's limits in our next survey design and trying to make something really visually interactive. So far our surveys have been pretty traditional for social research and everything has worked well. We will see if it's possible to make some more fun surveys on Alchemer or not.

Pros:

It's easy to use with all the modern features for all types of social surveys and the reports can do segmentation which saves a lot of offline data analysis work. A really important selling point for me was the company's privacy policy and how they make it easy to tailor their product to be used for research on sensitive topics. Uniquely, Alchemer makes it really easy to activate the "response encryption" function which is the only way to prevent the company or its survey administrators from accessing or using anonymized forms of your survey data for other purposes. Secondary use of customers survey data is an important part of most online survey software company's business. They also specifically describe the use of this function being important for research on sensitive topics like personal health. They also are more straightforward in their privacy policy language when it comes to use of the "anonymous" survey function, which blocks the collection of IP addresses of survey respondents which happens by default for all online survey software. Competitors like survey monkey offer this feature but do not have as strong of guarantees in the privacy policy that they will not collect the IP addresses for their own business uses. Similarly the response encryption feature is generally available from competitors but at a higher price point and in the case of Qualtrics only as a non-disclosed cost add on feature.

Cons:

It doesn't have the 100% smooth and premium feel that you'd expect. It's probably an 8/10 for design quality and has some quirks and occasional glitches. I've had issues with multi-language surveys and support for which Unicode/alphabet version for a language that the software supports, and separately problems with HTML script in the secondary language version of a survey being reset and erased spontaneously. Their customer support is really quick to respond on email however, and their help pages are really robust and easy to learn from.

Mal P.
Planner in US
Transportation/Trucking/Railroad, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Easy UI, Great simple analytics

4,0 2 months ago New

Pros:

There's no learning curve to creating a survey - UI is intuitive and for 90% of our company's survey needs the question type functionality and logic meet our needs. Very easy to pull reports - Alchemer autogenerates charts, graphs, and word clouds, and has built-in filter logic. Often, our reports can be directly pulled from Alchemer itself without additional analysis in excel.

Cons:

A lot of our survey needs are around spatial data, so we often need to pair alchemer with a mapping tool as there is no way to easily ask survey takers to provide spatial/map data. Adding images to question options is not very intuitive, and images need to be edited outside of Alchemer to make sure they display correctly.

John R.
President in US
Law Practice, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Lousy Customer Relations

3,0 2 years ago

Comments: In the end, very poor customer relations.

Pros:

Ease of use, better piping functionality.

Cons:

I spent several months building surveys with Survey Gizmo when I called to inquire about some coding assistance. After reviewing my surveys, I was advised by customer support as follows: Upon reviewing your K1 project with my team here, we noticed a lot of aspects that violate our Acceptable Use Policy. Specifically, collecting certain personally identifiable information. The Acceptable Use Policy prohibits use of the SaaS to exchange federal or state identification information, passwords, social security numbers, banking, credit card, or any other financial information. Avoidance of our servers would not alleviate the prohibition to collect the information that the customer is requesting. I had paid my $1800 annual fee just a week prior. Since I was collecting passports information in the field of U.S. immigration, I used the next month to test whether I could transition to Qualtrics (a far superior platform, as things turned out). I then requested a pro rata refund of my annual subscription fee. I was advised that SurveyGizmo typically only gives refunds if requested within 30 days of paying the fee, but that I might nonetheless qualify for a refund because the platform was not able to deliver the services I required. After waiting over two weeks, I was advised that my request for a refund was denied. So, SurveyGizmo = limited service + poor business ethics + indifferent customer relations.

Julie O.
Associate Professor in US
Higher Education, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

An academic uses Alchemer

5,0 3 months ago

Comments: I am a non-business user of Alchemer. For my uses, I find Alchemer reasonably intuitive, with the exception of more sophisticated features (such as question branching and skip logic). Explanations of the more advanced features are explained well, however.

Pros:

Ease of use. Much more intuitive and reasonably priced than the behemoth that is Qualtrics. I am an academic user who pays out of pocket to use this so those factors matter a lot.

Cons:

I casn't think of any disadvantages of this software, given how I use it.