--- description: Learn more about Arts People price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Arts People Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Fundraising Software](/directory/20047/fundraising/software) > [Arts People](/software/68649/arts-people) # Arts People Canonical: https://www.capterra.co.za/software/68649/arts-people Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/68649/arts-people?page=2) > Cloud-based integrated ticketing, fundraising and patron management system for performing arts \& cultural organizations. > > Verdict: Rated **4.5/5** by 22 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Arts People? Web-based CRM platform that enables performing arts and cultural organizations to manage ticketing, marketing, fundraising, merchandising, sales, patrons, volunteer enrollment and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 22 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Neon One - **Location**: Chicago, US - **Founded**: 2000 ## Commercial Context - **Starting Price**: US$0,99 - **Pricing model**: Usage Based - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Attendee Tracking - Barcode/Ticket Scanning - CRM - Calendar Management - Campaign Management - Contact Management - Customer Data Management - Donor Management - Event Management - Group Registration - Marketing Automation - Membership Management - Mobile Giving - Payment Processing - Promotions Management - Recurring Giving - Reserved Seating - Volunteer Management - Website Management ## Support Options - 24/7 (Live rep) - Chat ## Category - [Fundraising Software](https://www.capterra.co.za/directory/20047/fundraising/software) ## Related Categories - [Fundraising Software](https://www.capterra.co.za/directory/20047/fundraising/software) - [Registration Software](https://www.capterra.co.za/directory/30111/registration/software) - [Ticketing Systems](https://www.capterra.co.za/directory/30039/ticketing/software) - [Charity Software](https://www.capterra.co.za/directory/30805/nonprofit/software) ## Alternatives 1. [Givebutter](https://www.capterra.co.za/software/172048/givebutter) — 4.8/5 (871 reviews) 2. [Donorbox](https://www.capterra.co.za/software/156860/donorbox) — 4.8/5 (624 reviews) 3. [DonorPerfect](https://www.capterra.co.za/software/2698/donorperfect-fundraising-software) — 4.5/5 (1384 reviews) 4. [Zeffy](https://www.capterra.co.za/software/220131/zeffy) — 4.8/5 (473 reviews) 5. [Bonterra Network for Good](https://www.capterra.co.za/software/111128/bonterra-guided-fundraising) — 4.6/5 (936 reviews) ## Reviews ### "Not what it used to be" — 3.0/5 > **Kate** | *26 June 2025* | Performing Arts | Recommendation rating: 6.0/10 > > **Pros**: I liked how Arts People did not require a long-term contract or monthly fees. I initially chose Arts People because of its affordability and fees based only on transactions. > > **Cons**: When we first signed up, customer service was helpful, but it became more automated over time and the customer service declined significantly as transactional fees increased. > > When we first contracted with Arts People (around 2017), the customer service and costs were very useful for our operations. We were assigned a specific support person, but by the second year we had it, we had randomly assigned support. The software remained stagnant as the support became less reliable; then, when Neon One acquired Arts People the fees increased without any improvements to the software or customer service. I appreciated their arts-focused service in the beginning, but I chose to leave because it felt as though the customers had become an afterthought. ----- ### "Functionality and customer service are amazing\!" — 5.0/5 > **Sadhna** | *26 January 2018* | Recommendation rating: 10.0/10 > > **Pros**: The software is a great fit for small and medium sized organizations that don't have a tech person on staff, but need robust functionality and reporting features. The customer service is the best I have encountered anywhere. > > **Cons**: The software includes a mailing list function at no cost. I use this function frequently. My only complaint is that the software does not retain the emails sent through this system. I had an instance where an email did not process correctly, and in order to resend it, I had to retype the entire email. I now write the emails in a word processor, save the file, and then copy and paste to Arts People. > > Ticketing system was set up in 2-3 days by the Arts People tech team, and they provided ongoing support throughout the process as I learned how to navigate and customize the system. The amazing customer service allowed me to open ticket sales (and bring in revenue) while I was getting up to speed. ----- ### "Great Company, Does most everything we need" — 4.0/5 > **Brandon** | *20 November 2023* | Entertainment | Recommendation rating: 7.0/10 > > **Pros**: Great customer service, usual response time is within in hours. they have an emergency number as well. Integration to our website was easy, they made it work with what we have and it was great > > **Cons**: They have to do all coupon, pricing things. Sometimes confusing to put in coupon codes for our costumes > > We have been with Arts people since before Neon One purchased them. We have enjoyed using the system. ----- ### "Arts People has helped my small community theatre in many ways resulting in higher revenue." — 5.0/5 > **Leira** | *11 May 2017* > > **Pros**: It is easy to use , comprehensive and Arts People's customer service is the best I have had anywhere (I wish local waiters were as helpful as AP's client services department\!). With integrated ticketing and donor services we now know much more about our patrons, how best to reach them, and what they respond to. The result is higher ticket sales, larger and more frequent donations, and generally stronger support of our little theatre. That the software integrates seamlessly with our website and products like Mailchimp and Facebook is a big plus. The help desk is full of articles which are clear and videos which give step by step instructions for the visual learners among us. But the strength of AP is it's people. Every person I have had contact with is a theatre artist. Because of that they really get my organization, why things I think are critical really are (so nice not to have to convince people of what is important\!), and how to best solve whatever problem I am having. Recently they have been expanding their marketing tools. I know that there are many more benefits awaiting my organization if I fully utilize the products that Arts People offer. And, Arts People is CRAZY affordable, with very low start up costs and below market fees. Truly the best investment we have made at Ferndale Repertory Theatre. > > **Cons**: They have not yet solved global warming. I am sure they will get on that when they have a free minute. ----- ### "Excellent program for box office management" — 5.0/5 > **Brian** | *07 April 2021* | Performing Arts | Recommendation rating: 10.0/10 > > **Pros**: Very navigable patron and show income reports for tracking purposes. Ease of converting ticket purchases to gifts, vouchers, or refunds. Offers many different patron/campaign/donor categories to track different nuances of progress on the admission and contribution fronts. Customer service is also extremely prompt, friendly, professional, and helpful. > > **Cons**: It's sometimes hard to track down certain retail items; also recurrent gifts often will take place without me receiving an email notification, which can sometimes cause a blind spot in my tracking abilities. Also, make sure to double-check before you finalize processing a donation or refund, as you can't simply edit erroneous transactions. Lastly, customers are prone to creating duplicate patron/donor files, which can make our database somewhat messy. But it's still navigable. > > Overall, ArtsPeople is a very intuitive software with lots of friendly, reliable, and helpful staff to help fill in any gaps with the software itself. They're always open to suggestions on improving their product; and any of their flaws pale in comparison to their many virtues, which have proven extremely helpful during the last two seasons of unprecedented shifts in programming. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/68649/arts-people?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/68649/arts-people) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data