ChainDrive

ChainDrive

by Multidev Technologies

Who Uses ChainDrive?

Multidev provides the mid-size retailer, a sophisticated, completely Integrated Retail Management System.

What Is ChainDrive?

ChainDrive is a complete end-to-end solution that is flexible, scalable and affordable; providing Apparel, Footwear, Jewelry and Specialty Retailers, E-tailers and Wholesalers with a fully integrated system that maximizes productivity, improves efficiencies, and harmonizes processes across all channels. From Point of Sale, Merchandising, Operations, Product and Inventory Management, Planning, Warehouse Management and Web Order Fulfillment all the way through to Financials.

ChainDrive Details

Multidev Technologies

http://chaindrive.com

Founded 1997

ChainDrive Pricing Overview

ChainDrive does not have a free version and does not offer a free trial. ChainDrive paid version starts at US$1 000,00/one-time.

Starting Price

US$1 000,00/one-time

Free Version

No

Free Trial

No

Deployment

Installed - Windows

Training

In Person

Support

24/7 (Live Rep)

ChainDrive Features

POS Systems
Barcode Scanning
Commission Management
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration
CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

ChainDrive Reviews

Showing 5 of 11 reviews

Overall
3,5/5
Ease of Use
3,2/5
Customer Service
3,9/5
Features
3,5/5
Value for Money
3,5/5
Lisa J.
CFO
Retail, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2017/02/08

"MultiDev Review"

Comments: POS is super easy. Ease of navigation and use of the HO/SF is somewhat cumbersome. We find the MultiDev family to be a committed partner in the success of our business processes!

Pros: True multistore functionality. User friendly at the POS level. Ability to configure for our specific needs.

Cons: Our unique industry has presented some challenges to the software development process. We find the PO process to be a bit more cumbersome than our previous system, but are working to streamline that with MultiDev

Vendor Response

by Multidev Technologies on 2017/02/17

Hi Lisa,

Thank you for taking the time to review ChainDrive. We value your input! We look forward to our many years of partnership!

  • Reviewer Source 
  • Reviewed on 2017/02/08
Martin T.
It Director
Retail, 1 001-5 000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2017/02/09

"Multidev Review"

Comments: We are with Multidev since 15 years and we are happy, they are always there if we need them, the services and support are very good.

Pros: Really Flexible, they are building new options every year.

Cons: Sometime they should ask questions and idea to their customer when the are building or doing some big changes.

Vendor Response

by Multidev Technologies on 2017/02/17

Thank you Martin for taking the time to review ChainDrive. We truly value our 15 year partnership and look forward to helping your business grow in the years to come!

  • Reviewer Source 
  • Reviewed on 2017/02/09
Seth G.
Director of Planning & Operations
Retail, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    1/5
  • Features & Functionality
    3/5
  • Customer Support
    3/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 2017/02/08

"Great Potential but Falls Short of Potential"

Comments: We purchased ChainDrive over 8 yrs ago as a replacement for a current POS/ERP system we were currently using. The main reasons for purchase were POS replacement, dynamic reporting, replenishment, OTB, and CRM management (loyalty, targeting, etc). Unfortunately, the reporting is the only feature that seemed to improve over our previous ERP system. That being said, the terms, labels, and layout are not commonly used in the retail environment. The data also has to be checked and "rerun" periodically to be correct.
We have never been notified of version updates. Any updates have been researched and pursued from our end. Many of the things that never worked, like replenishment, were promised to work after a version upgrade but still never did.
OTB is a "different" set of numbers than the reporting data and can vary greatly based on activity other users input or change on the hierarchy or product side. It causes great issues for us as some members of our team use the Stats reports and others use OTB data and can be going off of different numbers. Also, very few support center associates understand OTB and tickets can take months to resolve or respond to.
In truth, the issues I have listed are also mostly viewed as our company grumbling about things that is "our fault" or our job to fix. The lack of customer focus or care from a higher level is disappointing at best.
Having extensive experience with ERP systems over 30 years, both large and small, I would not recommend this software to other retailers. It is designed, in my mind, without end user consideration or feedback.

Pros: If you are technical, the reporting features are robust in general.
Store Planning

Cons: OTB uses different data and calculations than the other reporting and thus differs.
Replenishment does not work
Issues are viewed as users fault
Many places or data points that can be accessed erroneously to cause user issues
Expensive to not be 100% completely working

Vendor Response

by Multidev Technologies on 2017/02/17

Hi Seth,

Thank you for taking the time to review ChainDrive. We are disappointed to learn of your dissatisfaction with ChainDrive and the many issues that you have experienced. We hope that our relationship over the last 8 years has had some benefit to your company. We take all reviews very seriously and will take the necessary steps to make things right. Our customers satisfaction is of the utmost importance.

  • Reviewer Source 
  • Reviewed on 2017/02/08
Ash E.
Director of Systems
Retail, 1 001-5 000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2018/06/18

"a complete retail software application"

Comments: manage business operation successfully in reasonable budget

Pros: One package software application for retail business Accounting-Merchandising - POS- EDI - Omni Channel - Enterprise
easy to integrate with 3rd party, friendly use

Cons: users like it, user like to use it, friendly use, not too much support for users, build a different usages for different users, easy & friendly to use
not too many issues reported

  • Reviewer Source 
  • Reviewed on 2018/06/18
Dino G.
Retail Operations Manager
Retail, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2017/02/08

"Great User Friendly Software"

Comments: ChainDrive is a very intuitive, user friendly software. I've had great experiences dealing with the customer support team, they are very responsive and walk you through any issues with ease.
Keep up the good work!

Pros: Easy to use

Cons: Takes a lot of steps to get to where you want to go

Vendor Response

by Multidev Technologies on 2017/02/17

Hi Dino,

Thank you for taking the time to review ChainDrive. We are happy to hear of your satisfaction with our product and your great experience with our support department.

  • Reviewer Source 
  • Reviewed on 2017/02/08