--- description: Learn more about LiveChat price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveChat Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveChat](/software/62194/livechat) # LiveChat Canonical: https://www.capterra.co.za/software/62194/livechat Page: 1 / 70\ Next: [Next page](https://www.capterra.co.za/software/62194/livechat?page=2) > AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels. > > Verdict: Rated **4.6/5** by 1727 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses LiveChat? LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 1727 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$25,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: LiveChat is available in 4 plans: Starter - from $20 per seat/month billed annually, or $24 month-to-month Team - from $41 per seat/month billed annually, or $49 month-to-month Business - from $59 per seat/month billed annually, or $69 month-to-month Enterprise - Custom, contact us for pricing details - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 203 more ## Features - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - CRM - Call Center Management - Chat/Messaging - Chatbot - Collaboration Tools - Communication Management - Contact Management - Conversation Intelligence - Customer Database - Customer Engagement - Customer Experience Management - Customer History - Customer Portal - Customizable Branding - Customizable Templates - Data Security - Data Visualization - Email Management - Engagement Tracking - Feedback Management - Inbox Management - Knowledge Base Management - Live Chat - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Negative Feedback Management - Onboarding - Prioritization - Proactive Chat - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Automation - Task Management - Text Analysis - Transcripts/Chat History - Transfers/Routing - Usage Tracking/Analytics - Visual Analytics - Workflow Management ... and 14 more features ## Integrations (121 total) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... and 106 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software) - [Online CRM Software](https://www.capterra.co.za/directory/30072/online-crm/software) - [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software) - [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software) - [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software) ## Alternatives 1. 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[Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4083 reviews) ## Reviews ### "My 4+ Years Experience with LiveChat" — 5.0/5 > **Dimakatso** | *29 June 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: LiveChat is the most incredible tool that I use on a daily basis-I like that it enables me to interact with our online visitors via my facility website. > > **Cons**: All has been super cool on my end-I wasn’t the one who integrated it to our website, so I won’t venture much i to technicality. > > It is through LiveChat that we have been able to attract more patients and close more deals in my organization. ----- ### "Obsessed with Live Chat" — 5.0/5 > **Thandeka** | *20 February 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: How easy it makes it to engage with live customers in lesser time > > **Cons**: Sometimes the page information doesnt appear on the right side, which makes it difficult to solve a ticket faster > > Within my 3 months of working, it has made my job so much easier to understand. ----- ### "Outstanding Company and Service" — 5.0/5 > **Salatiel** | *02 July 2026* | Gambling & Casinos | Recommendation rating: 10.0/10 > > **Pros**: Outstanding support experience. I was dealing with a challenging issue where my bot was not working properly, and the HelpDesk.com representative was incredibly patient, professional, and knowledgeable. He guided me step by step, clearly explained what was wrong, and helped me understand exactly what needed to be fixed. His expertise and patience made a difficult situation much easier to resolve. The HelpDesk.com app has also been very helpful for our business by keeping customer conversations organized, making support easier to manage, and helping us provide a better experience to our users. If I could give more than five stars, I would. Truly excellent service. > > **Cons**: There is not much I dislike about LiveChat. Overall, the experience has been very positive. The only area I would mention is that some advanced settings or bot-related configurations can take a little time to understand at first. However, once properly guided, the platform becomes much easier to use and manage. Overall, this is a minor point compared to the value, reliability, and support the platform provides. > > My overall experience with LiveChat has been excellent. The platform is easy to use, reliable, and very helpful for managing customer conversations efficiently. It helps our team stay organized, respond faster, and deliver a better support experience to our users. The support team has also been outstanding — patient, professional, and knowledgeable. Overall, LiveChat has been a valuable tool for our business, and I would highly recommend it. ----- ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect\!" — 5.0/5 > **Brian** | *22 February 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time\! > > **Cons**: the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. > > I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect\! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. ----- ### "LiveChat experience" — 3.0/5 > **Charles** | *15 May 2026* | Logistics & Supply Chain | Recommendation rating: 5.0/10 > > **Pros**: It is a very comprehensive app, with many features and will be very useful once I learn how to use it. Customer support has been very good overall. > > **Cons**: Very complicated. Difficult to get it setup and working correctly in my experience. I will know more once I have used it for a few weeks. For now, I am not that impressed. > > Good customer support, but very difficult to set up and learn to use. I have spent many hours trying to get the app to work on both my office PC and my iphone. ----- Page: 1 / 70\ Next: [Next page](https://www.capterra.co.za/software/62194/livechat?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/62194/livechat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data