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Microsoft 365
Microsoft 365 Overview:
What Is Microsoft 365?
Microsoft 365 is a subscription service that provides productivity applications, cloud services, security features, and AI-powered tools. It includes essential Office apps such as Word, Excel, PowerPoint, Outlook, and OneNote with integrated AI capabilities to enhance document creation, data analysis, and presentation design. Microsoft Copilot serves as an AI assistant that supports users with writing, research, and creative tasks.
The service offers OneDrive cloud storage allowing users to save, access, and share files securely from any location. Microsoft Defender and ransomware protection add layers of security for personal data and files. Microsoft 365 works across multiple devices including PCs, Macs, and mobile devices, ensuring consistent access to applications and stored content. The platform integrates these tools into a unified experience that enhances productivity and creativity while maintaining digital security.
Who Uses Microsoft 365?
Microsoft 365 is used by families, students, home users, professionals, remote workers, content creators, and enterprise organizations.
Where can Microsoft 365 be deployed?
Cloud-based
On-premise
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Overall rating
See all reviews
Based on 13 990 reviews
Reviews sentiment
Positive
95%
Neutral
4%
Negative
1%
Starting Price
US$6,00
Per User, Per Month
Free trial
About the vendor
- Microsoft
- Located in Redmond, US
- Founded in 1975
Microsoft 365 support
- Phone Support
- 24/7 (Live rep)
- Chat
Countries available
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Argentina, Australia, Belgium, Brazil, Canada
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Argentina
- Australia
- Belgium
- Brazil
- Canada
- Chile
- China
- Colombia
- Czechia
- Denmark
- France
- Germany
- India
- Japan
- Latvia
- Malaysia
- Mexico
- Netherlands
- New Zealand
- North Korea
- Portugal
- Romania
- Singapore
- Slovenia
- South Africa
- Türkiye
- United Kingdom
- United States
- Vietnam
Languages
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Arabic, Bulgarian, Chinese, Czech, Danish
Languages
Languages that the product is available in.
- Arabic
- Bulgarian
- Chinese
- Czech
- Danish
- Dutch
- English
- Finnish
- French
- German
- Greek
- Hebrew
- Hungarian
- Indonesian
- Irish
- Italian
- Japanese
- Korean
- Latin
- Latvian
- Norwegian
- Polish
- Portuguese
- Romanian
- Russian
- Slovenian
- Spanish
- Swedish
- Thai
- Traditional Chinese
- Turkish
- Ukrainian
Compare with a popular alternative
Show more details
Microsoft 365
US$6,00
month
Free version
Free trial
4,5 (13 990)
4,3 (13 990)
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VS.
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Pricing Options
Ease of Use
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Customer Service
US$7,00
month
Free version
Free trial
4,7 (28 370)
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4,4 (28 370)
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Capterra verified reviews for Microsoft 365
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Overall rating
Based on 13 990 reviews
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Anonymous reviewer
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
"Microsoft 365 Review"
12 November 2025
Ms 365 has made our team more productive and efficient since we can all utilise the apps we need on our day to day basis in one platform. Ms 365 has everything our team needs, from emailing platform, calendar scheduling, document creation and management, collaboration, note taking, content management, the list goes on and on. This is a perfect platform and it can be used by any team in any organisation since it fits perfectly with almost every use case, with a few exceptions, but it’s a perfect tool for most organisations and I love using it. It’s easy to use and in most cases, teams don’t require extensive training to figure out their way around Ms 365, but if they need to, it’s a well documented platform and it’s easy to find answers to questions and the support is also good.
Pros:
Talk about an all in one solution, Ms 365 is exactly that. Microsoft 365 brings together all the essential Apps and platforms within the same solution. Think about Ms Word, Excel, Power Point, Share Point, Ms Teams, Outlook, Ms Teams, OneNote etc, the list goes on and on. You can do everything without Ms 365, from sending emails, creating meetings, having meetings virtually, manage documents, manage appointments, and you can easily collaborate with your different teams. The data flow is just perfect if you’re a Microsoft user, and this makes life 10x easier as you don’t have to jump across different platforms from different vendors, you have everything you need in one place
Cons:
There is nothing I have found to be a con in regards to Ms 365. It’s perfect and has made our team more productive and efficient
Reviewer Source
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Johan
CEO in South Africa
Verified LinkedIn User
Hospital & Health Care, Self Employed
Used the Software for: 1-5 months
Source: GetApp
"DONT OPT for MICROSOFT ON IOS"
25 October 2025
Extremely poor. Despite logging calls and errors on their page NOBODY attempted to contact me. It was extremely difficult to find any assistance whatsoever.
Pros:
I thought I linked the program with its applications until Outlook failed to launch. At first glance I thought it would solve the errors which Microsoft 16 started to give.
Cons:
Outlook kept on giving an error when attempting to setup my mail. There was NO support. I activated this program BUT could not setup my outlook, which is why I opted to buy this package. Total waste of money without any support.
Reviewer Source
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Ignatius
Freelancer in South Africa
Internet, Self Employed
Used the Software for: 1+ year
"Microsoft Software Review"
21 October 2025
Microsoft is a good software solution but the the cost is often too high compared with Google and sometimes misleading.
Pros:
You can access Microsoft almost from anywhere and you you can use it from your desktop site, mobile etc.
Cons:
I didn't like the constant upgrades because it could create problems with the features and the recurring costs is expensive .
Reviewer Source
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pardon
administrator in South Africa
Consumer Services, 11–50 Employees
Used the Software for: 1+ year
"the best microsoft 365 ever to use"
26 April 2024
since i started using it i had no problems and my work is made easy and i can access my files anytime and anywhere
Pros:
this app is quite amazing,its friendly with and all the options from general to professional are easy and available to use whether on your smartphone or laptop and mostly recommend it to students its very easy and your assessments will be very protected..
Cons:
the paper size cant be adjusted and you cant use the crop feature because the result wont be the same after..
Reviewer Source
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Roger
Owner in Canada
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
"Complete productivity suite for work"
21 January 2026
New
Overall it offers good value for money. It is easy to use and essential for daily work and collaboration.
Pros:
I like that it includes many tools in one subscription. Email management, file sharing, and document management work very well together.
Cons:
Customer support can be slow and some tools overlap, which can be confusing. There is some tools that feels to basic, with no enough options to be really useful
Reviewer Source
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