GymMaster

My favorite personal trainer of all time

Comments: Great and keeps your health in the right way.

Pros:

I love that it gives me stability and possible improvement every day.

Cons:

I encourage the [sensitive content hidden] to provide the Arabic language.

Satisfied Customer

Comments: I love GymMaster and so do my clients. I couldnt ask for a better product.

Pros:

The website and app are easy to navigate and set up classes.

Cons:

I wish there were more "how-to" videos so I wouldn't have to contact tech support and bother them.

GymMaster Review

Comments: overal good as system is well laid out and easy to learn

Pros:

Ease of use and the quick to answer help line offered when unsure of anything

Cons:

system errors such as doors locking when not supposed to or changes made to the system that have effected members

Fully comprehensive

Comments: Analytics became easy!

Pros:

It allows us to run our entire gym easily, remotely, and efficiently.

Cons:

The lack of billing options for Canadians. we feel billing should be integrated into the system and not put through a partner company for which we are charged.

Excellent Software Easy to Navigate lots of extras

Comments: Overall we have had a great experience with Gymmaster the staff are friendly and helpful, the software is easy to use. We are very happy.

Pros:

The software is easy to navigate, there is always someone ready to help you out if you need. We changed software companies and Gymmaster made this very simple and easy to do with their onboarding system.

Cons:

Integration with our website was difficult but we got there in the end. Having a free trial option on the member portal before a member is logged in would be great too.

Incredible Customer Service

Comments: I had an incredible experience with GymMaster. In particular with the Customer service. I was always blown away at the speed in which we were helped. The efficiency of them fixing any issue, and most recently their compassion toward supporting us through the Pandemic as best they could while the facility struggled. U wouldn’t hesitate to use your services again in the future.

Pros:

There wasn’t anything that I didnt like about the software itself. In comparison to a competitor we used in the past this was far less complicated and was very easy for our members to take advantage of the app.

Cons:

The only possible thing I could say that I personally would have utilized is the ability to block off multiple seats for a class (staff only option) that don’t have to include a name. Sometimes i will tell all my Personal training clients to come join a group class that is separate from their usual week and it would just be an easy but not necessary option to be able to just block them as “Coaches Reserve” instead of going through and finding each name individually. I cant stress enough that this was not a “problem” and is just a suggestion of luxury.

Amazing software and support

Comments: The most supportive staff, who make any task easy to understand. Very quick with responses and very helpful!

Pros:

It takes into account everything that you need to run a fitness business. The software is user friendly but expansive, with features for everything. The path from prospect to thriving member is all mapped out, and everything can be done online! Signing up for memberships online was a game changer for us. Also very easy for our members to book in to workouts and for us to book them in at our end.

Cons:

Truly everything we need to run our business and more.

Problem Solvers

Comments: A business partnership with the customers interests at heart. We are all human and mistakes are made but I really appreciate a supplier who you can talk to and who love their product enough to change it to meet a customers needs. Other competitive products on the market have you talking to hourly rate call centre support or sales staff and there is an empty feeling of not being heard. You are always heard at GymMaster and they genuinely try and help, every time.

Pros:

- Customer support is always willing to tailor a solution to your problem with ease. If they can't figure out the problem they will take a couple of days to create code to fix your problem or create a solution - A system ideal for gyms that isn't group class focused - An all in one package

Cons:

- It's bugs. Alot of reader bugs, but again the support team are fast at resolving the bugs, but it would be better and less stress on their staff if the bug issues were just resolved once and for all.

Practicality and ease of use was outstanding

Comments: Overall, my experience with GymMaster Software has been a positive one. I have used other similar software's, but none have compared to the ease of use of GymMaster. If we have ever had an issue, support is always there to help. The freedom of our members having access to their own portal for personal training programs and bookings was also beneficial. In conclusion, the practicality and ease of GymMaster was outstanding, and I would recommend the software to anyone in the Health and Fitness industry.

Pros:

- Ease of Use - Access to statistical business data - Member portal; in which members can access personal training files and book in sessions if they wish - Great customer service team always willing to help with inquiries - Being able to track members and payments with ease

Cons:

- Would be better if tailgating software was more compliant with my security system of choice

Gym master app

Pros:

The scheduling was very easy for my clients to use

Cons:

The workout feature I used a different application for that

GymMaster Review

Pros:

Being able to sync up appointments with my calendar for reminders

Cons:

Not many negatives about the app. It is nice and simple so can’t complain

Fantastic Software!

Comments: While there are a few small changes i might make to really make this software a perfect fit for our business, overall our experience has been exceptional. Everyone we have worked with at GymMaster has been absolutely PHENOMENAL. Even for being on the other side of the globe and in a completely different time zone, they have been amazing at getting back to us quickly when we had any questions or minor issues. I highly recommend this software based on their exceptional service alone!

Pros:

The GymMaster Software has been absolutely great for our business. We are actually a Car Wash but have been able to implement the GymMaster Software to manage our Unlimited Wash memberships as well as to use as our regular POS system. The POS part of the software has been very easy for our employees to use and making changes in the settings is quick and simple, especially when it comes to adding or changing products or memberships.

Cons:

I wouldn't say that we disliked anything about the software but there were a few areas that could be tweaked to better serve other types of businesses, like our car wash. It would be great to be able to switch between users more easily. Our employees got frustrated logging out of one users profile and into theirs so we eventually just left it logged in under my profile and everyone just used that. It would be more user friendly (for multiple users like at our business) if there could be a way to have a basic version up and have users prompted to enter a user number or password when they complete certain functions like ringing up a customer or adding a new member. For cash transactions It would be helpful if the receipts could show how much was paid and how much change is due to the customer. or have a window pop up showing how much change a customer is supposed to receive. It would also be great to have the ability to turn off or customize certain fields such as medical information or member details as we don't need it but could use that section to track other information such as the vehicle information. For us, our memberships are attached to a vehicle and not to a person so it would be fantastic to have an option to track memberships in that way. It would also be great to have the option to use a barcode on a membership card or vehicle sticker instead of the RFiD tags.

Excellent Software, but a few suggestions...

Comments: This software works great for member management, tracking classes, collecting dues, new sign-ups, and selling products.
Their are some very simple fixes that would greatly improve the quality of this software for smaller gyms.

Pros:

The interface and the fact that there are explanations next to each function. Can give members freedom to manage their account and membership through portal The amount of fail-safe's in place to avoid mistakes or over charges Just an excellent overall software

Cons:

That we are unable to provide a description for our classes, but can for bookings. Our gym only offers classes, so we have no need for bookings. PLEASE ADD ONLINE DESCRIPTIONS FOR CLASSES TOO. That we cannot put variations (size, color) on products which forces us to put in a new product for every single size and color. LOOK INTO HOW SQUARE POS FUNCTIONS WITH VARIATIONS.

Why GymMaster works for our business!

Comments: It has been good. I feel that there could be some more proactive support in regard to the features as we have had to do most of the learning going in blind and did not realise its full potential.

Pros:

The software provides valuable and necessary automated communication features as well as key seasonal data indicators that allow us to target, improve and grow our business. It provides a more substantial overview of our overall business health.

Cons:

There is nothing I don't like as it works for us and the system as been continually evolved and improved over the years due to the diligence of the GymMaster development team. We are always forthcoming with new ideas and requirements for the system and the team as been very proactive in improving our experience. It just gets better and bette. I would like to see on the main data dashboard page a graph with metrics and filters indicating clearly what our average member subscription value is per week/fortnight/month without having to generate a report. Also a very clear a "Year to Date" overall revenue graph with filters.

I can't recommend highly enough

Comments: We are very happy with Gymmaster. The product itself is great, but the level and speed of support exceeds expectation. We attribute our New Zealand Exercise Industry Awards success over the last 4 years partly to the fact that we have Gymmaster as our software.

Pros:

Gymmaster is very user friendly, with good permission options that allow us to offer different access to those team members that need it. We have found it easy to train new team members, as well as upskill existing team as required. The customisable options are great, as is the ability to get support when we need it! The integrations are helpful and easy, including Mailchimp, Zapier and Zoom.

Cons:

Some of the reporting functions can be a little inconsistent at times, but support will usually remedy this quickly where required.

Gym Master Review

Comments: Overall Gym Master suited our Business model perfect. The Gym master support and customer service suited me on personal level, making my job easier and stress free.

Pros:

Most Gym Master features worked extremely well to suit our business model. The interated billing feature with ezidebit made membership data and direct debits simple and effective to use. Point of sale, setting options and reports were all easy and effective to follow taking into account not being tech savvey! If there was any difficulty gym masters support team went over and above to help with any issues and made instructions very clear simple to follow.

Cons:

The booking system was probably the one thing i got stuck with, However it wasn't really a feature our business got round to using. Had our Buiness put the time into activating the booking system it probably would have worked well.

Physiques Health and Fitness

Comments: My experience with gym master has been really good. The support staff are awesome and are quick at getting back to you. I don't use all the bells and whistles but I know that if I ever chose to use them I could.

Pros:

I like that it can manage our members in terms of automated reminders when memberships are due etc

Cons:

I feel that we are always behind in terms of using the latest version. I feel I never know if we are using an outdated version or not

Thanks and hopefully see you again.

Comments: It was great. Good
Communication and support.

Pros:

We liked the seamlessness of membership sign up and swipe access assignment.

Cons:

It was challenging werent able to fully integrate with debit success.

Sin City Iron

Comments: It makes my job easier to keep track of members

Pros:

Its easy to use and if I have questions GymMaster Customer service is great!

Cons:

There isn't anything that I do not like about the software. It does everything I need

I love "The Bash" formerly known as "Gigmasters"

Comments: OOps - I thought this was "GIGMASTERS" not GymMasters. My bad.!

Pros:

I have twelve different advertisements with Gigmasters (The Bash) and get a vast amount of work from this software company. They have excellent customer service and are set up to do what the performing artist needs - video, photos, written descriptions - the questions they ask the client are about 80-85% of all the info I ever need to get the gig proposal done correctly, and they allow you to keep copies of your proposals on their server for future use. LOVE this product!

Cons:

Because I have twelve ads with them in different regions, they don't give me as many specifics as I might like in their "notice to me" that I have an inquiry, but this means I have to open the notice they send me and look at it to find out what services the client wants.

Best for easy to use

Comments: I had a great experience with them and plan I’m using them in the future

Pros:

I was able to start immediately on figuring out the system. We used two different softwares and they were hard for my staff. Gymmaster is great and easy to use. I set it up with no help the first night on memberships and how to input people.

Cons:

I did not have a door system set up with the software. Not the company’s fault but it would have been nice

Amazing

Pros:

Ease of use. Value for the money. It made my job easy

Cons:

The thing I like the least was that you had to have Internet to update profiles

Great!

Comments: Overall it has been a good experience!

Pros:

I like that you can bill the customers account for purchases. I like how you can view account history. I like how easy it is to use. Customer service is great, [SENSITIVE CONTENT HIDDEN] is my favorite!

Cons:

That you cannot take all linked members and main members member owing and bill one big amount I have to go to each person to bill their account.

Great Customer Service!!!

Comments: Great! I loved it! I wish I can keep your software but our gym membership count is not high enough.

Pros:

I would say the software was great! GymMaster made fitness membership management easy. The customer service was the best I have ever experienced!

Cons:

I never fully experienced a "mobile" component of this software.

Stadium

Comments: Pleasant, the staff have all picked it up easily and we have no dramas on boarding new staff into the system

Pros:

Ease to navigate and constantly finding more features that make our jobs easier, the support we get is unreal as well! The team are always so good to deal with.

Cons:

We where hoping there would be a manual Of some sort sent out with our purchase of the system so that we could work through the features but even so we picked it up easy enough and with the help of the training and support team we where able to train our staff easily enough