PoliteMail

"User friendly"

Comments: Overall I am happy with the use of PoliteMail.

Pros: It takes very little time to reach the audience and the system confirms the same on time.

Cons: At times we found difficulty in downloading the metrics but later it got solved by the vendor.

"Like no product we've seen on the market"

Comments: This product has been a game changer in our communications value provided to the organizations.

Pros: When we use PoliteMail, the end user cannot see the difference in our previous untracked emails and now tracked/measured emails. That is the true beauty of the product, it works within our Outlook system to give us valuable metrics that help us understand our email communication and audience habits. We can now report metrics on our communications that we've NEVER been able to report before.

Cons: The templates are clunky to use and takes some real practice to feel comfortable with it. Hoping this improves in the future. However, the support team is quick to help us on the issues.

"Very good tool for internal communications"

Pros: The fact that we can do templates and trackings.

Cons: It is difficult to erase the lines between each template builder...but it is just a detail !

"Great product"

Comments: The ability to provide statistics on how employees are engaging with our internal communications has been critically important for our corporate communications. It allows us to demonstrate the effectiveness of our effort and make informed decisions.

Pros: Having PoliteMail was a gamechanger for us. The ability to have statistics on our internal communications allows us to demonstrate to our leadership the effectiveness of our communications. It also allows to provide data in support of our recommendations for making changes.

Cons: Within our internal environment, Outlook can get finicky with how it interacts with PoliteMail. Of the five users, three of them experience challenges with getting the sends to actually work. Usually a simple reboot was enough to resolve the issue.

"First Time User...Great Customer Service"

Comments: Awesome! When I ran into technical difficulty the support team quickly identified my issue and resolved it. In addition, they were willing to provide additional insight and resources to ensure I had a great user experience.

Pros: I like the analytics it provides and how professional my emails look. No distortion with my content.

Cons: I wish the written tip sheets were in video format.