HotSchedules

Who Uses HotSchedules?

With over 2 million users, the HotSchedules suite of software is designed for businesses with as few as five employees up to multi-store, enterprise-level, and franchise organizations.

What Is HotSchedules?

HotSchedules provides a cloud-based operating platform, as well as supporting solutions and services for the restaurant, retail and hospitality industries. HotSchedules suite of products enables owners and operators to schedule employees across locations, track time and attendance, monitor business performance and manage day-to-day operations. With HotSchedules native mobile app, employees can check schedules, pick-up and drop shifts, and request time off, all from their mobile phones.

HotSchedules Details

HotSchedules

http://www.hotschedules.com

Founded 1999

HotSchedules video
Play
-thumb
-thumb

HotSchedules pricing overview

HotSchedules does not have a free version and does not offer a free trial.


Free Version

No

Free Trial

No

HotSchedules deployment and support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

HotSchedules Features

  • Automated Scheduling
  • Messaging
  • Mobile Access
  • Online Time Clock
  • Payroll Management
  • Reporting/Analytics
  • Resource Management
  • Schedule Distribution
  • Shift Swapping

View full list of Employee Scheduling Software

  • Costing
  • For Cafeterias
  • For Healthcare Facilities
  • Free / Reduced Meals
  • Inventory Management
  • Menu Planning
  • Nutritional Analysis
  • Online Payments / Funding
  • Point of Sale (POS)
  • Purchasing
  • Recipe Management
  • Schools
  • Tray Tracking

View full list of Food Service Management Software

Vendor has not completed this information.

View full list of HR Software

  • Billing & Invoicing
  • Built-in Accounting
  • Employee Management
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Point of Sale (POS)
  • Reporting/Analytics
  • Reservations Management
  • Table Management
  • Wait List Management

View full list of Restaurant Management Software

  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management

View full list of Scheduling Software

  • Budgeting/Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Employee Scheduling
  • Labor Forecasting
  • Performance Metrics
  • Recruitment Management
  • Skills Tracking
  • Time & Attendance Management
  • Variable Workforce

View full list of Workforce Management Software

HotSchedules Alternatives

More HotSchedules alternatives

HotSchedules Reviews

Read all reviews

Overall rating

4,4/5

Average score

Ease of Use 4,2
Customer Service 4,2
Features 4,2
Value for Money 4,1

Review software

Share your experiences with other software buyers.

Write a Review!
Eldridge G.
Operations Director
Food & Beverages, 5 001-10 000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/10/06

"Your Schedule On The Go!"

Comments: Wonderful! I can easily access using the app from my phone a comprehensive view of todays roster and more! Helping me as a director plan a shift before I even get to work. Especially important to plan in my business because surprises arise frequently and daily. I can also easily request time off needed through the app, call, text, or even email my staff if needed to. Hot Schedules saves me and my company time, money, and helps our business to stay productive!

Pros: I really enjoy the convenience of being able to view your work schedule remotely and anywhere for that matter! Set up an email or a Gmail account and it's delivered right to your inbox! Gone are the days of having to call your employer or having to drive to your place of employment to view it on paper. "Your" time is valuable and let's be honest, none of us want to go to work on our days off for any reason!

Cons: I really and truthfully speaking have nothing negative to include with Hot Schedules. It's been a great software addition to our store and team! If someone did tell me that I had to pick out one feature that I don't care for, I guess it'd be the "How was your shift?" feature that pops up when logging on. That said, it's such a minor dislike and isn't really worth mentioning.

  • Reviewer Source 
  • Reviewed on 2020/10/06
Verified Reviewer
Manager
Food & Beverages, 10 000+ Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2020/03/18

"Great tool to schedule your employees"

Comments: Using for 7 years and if they would not keep changing the format I could say I love it. Anyhow it is great app for managers, easy quick access to employees list, phone numbers, emails and etc.

Pros: I'm doing schedules for my employees weekly and this app has few great features. Coping, modifying and automatically feeling schedules are only few of them.

Cons: Constantly changing the format. Right after I'm used to one they changing it again.

  • Reviewer Source 
  • Reviewed on 2020/03/18
Verified Reviewer
Waitress
Food & Beverages, 10 000+ Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2021/02/16

"Shift Swap Simple"

Comments: Overall, every restaurant should seriously look into an app like HotSchedules. It saves time and stress on all, avoiding hand written notes that get lost.

Pros: Hotschedules was introduced to the restaurant a few years ago, and it saved so much stress! Employees were able to switch shifts, request time off, and view schedules so easily!!

Cons: The only con is user error or awaiting on a manager to accept the requests that are sent in. If they are not in the office, they cannot see the requests to accept or deny resulting in the employee calling to confirm the action requested.

  • Reviewer Source 
  • Reviewed on 2021/02/16
Darla C.
Owner, Operating Manager
Food & Beverages, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    3 /5
  • Customer Support
    4 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 2017/01/31

"hotschedules review"

Comments: It's got so many options - none exactly what I need - that it is almost too cumbersome. I would like more flexibility to create template shifts and place them on days as needed, with it being ok that some days there are blank shifts left over. Rather than now, when if I make a template and want a day to be scheduled lightly, it tells the staff there's a house shift open. The template feature is practically more work than just starting from scratch each week. I hate entering the times of a shift and having it immediately autocorrect to the last half hour. For example if I want a shift to start at 1:30PM and end at 10:30PM, I have to type 1:30, click off and it will change it to 1:00, click back on to get to 1:30, and repeat to get the end time to read 10:30 instead of 10, then repeat to get PM instead of AM. I'd also like to not have to redo the schedule report generator so that it's easier to read every week, for the printed schedule we keep in the shop. All those outlines, yikes! What I do like is the messaging/staff communication parts. Requests off are clear and easy, same with shift swapping. I like being able to create blackout days for no requests off, and I like that I can easily see who wants off when and when the RO was made.

Pros: Requests off, availability, blackout dates, staff communication sections. The app works great for everyone.

Cons: No ease of use when making the schedule - autocorrecting number entries constantly, schedule templates aren't what I need, schedule report is difficult to read.

Vendor Response

by HotSchedules on 2017/02/06

Hi Darla!

Thank you for reaching out and providing feedback for us. We're sorry you're having a hard time navigating the scheduling templates. These articles may be of use to you in better explaining the process of scheduling using custom and blank templates and auto-scheduling!

https://help.hotschedules.com/hc/en-us/articles/215565977-HS-How-to-Use-the-Autoscheduler

https://help.hotschedules.com/hc/en-us/articles/218955327-HS-New-Scheduler-Generating-Templates-

https://help.hotschedules.com/hc/en-us/articles/222579107-HS-Templates-and-the-New-Scheduler

If you are still having issues, please contact customer care for assistance!

https://help.hotschedules.com/hc/en-us/articles/222476127-Contact-Us-Customer-Care-Support-

  • Reviewer Source 
  • Reviewed on 2017/01/31
Andrew V.
Operations Manager
Restaurants, 501-1 000 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2020/11/25

"HotSchedules Review"

Comments: It's a great improvement over previous scheduling softwares but still has a lot of room to grow.

Pros: It allows you to do a deep dive into scheduling, aides in sales projections, and allows for rapid informing of the staff.

Cons: You have to click through too many pages to accomplish simple tasks.

  • Reviewer Source 
  • Reviewed on 2020/11/25