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ThunderTix
What Is ThunderTix?
Catering to the performing arts and live performances. ThunderTix is easy-to-use and easy-to-train staff and volunteers! One system for reserved seating, general admission, fundraising, gift cards, subscriptions, merchandise, customer loyalty, coupons, patron data, concessions, and thermal ticket printing. Starting as low as $1 per ticket with nightly payouts. Free tickets are free! Experience stellar customer service with a free trial and learn why ThunderTix is the #1 choice for ticketing.
Who Uses ThunderTix?
The performing arts -- theatre, symphony, opera, dance, magic, comedy, and live music. All the tools needed to manage a season of events with extensive season subscription options.
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Reviews of ThunderTix
Easy Interface. Easy to Setup. Reliable & A+ Professional Customer Service.
Comments: I enjoyed the overall experience. What was great about ThunderTix was a combination of two things, dependability and customer service. Whenever I had a question they answered it either by phone or email in a timely manner. They were also very thorough as to what you cannot and could do. With much creativity and flexibility there isn't really much you cannot do with their ticketing system.
Pros:
It's affordable with its different ticketing plans, and you are not stuck paying an outrageous percentage of your sales. *Customer Service *Dependable *Automated Pre-sale system *Automated Post-sale system *Works on smartphones and tablets with easy. *Promotional tools. *Easy simple buttoning system even low tech Church volunteers of an elderly age were able to operate. *SSL Encryption on their end. *Works with multiple merchant portals
Cons:
I am not really sure. They seem to even be concerned about quickly changing their system to benefit you from their open customer support page. You can see what the customers complained about, and even how they solved it. It was freaking incredibly risky, but also awesome to see how they fixed it. So if there are issues which I did not experience, they probably won't last too long.
Thunder Data Systems Response
last year
Sergio, once in a while we read comments like yours, and we are left brimming with pride. Everything you mentioned is a core value to us: responsive, thorough service, ease-of-use, cost-effective pricing, rapid responses to bugs, and attention to the smallest details that make it all possible. Thank you for your excellent rating and for making our day!
Alternatives Considered:
Crash, Boom, Bang! ThunderTix Makes Noise!
Comments: For the value, we have found this to be superior for our use. We are very happy so far. On March 14th, our first event goes live. We have tested, tested, and tested. If the system holds up, we will have exactly what we expected...........a great solution for our ticketing.
Pros:
TTix was one of many ticketing packages that we researched. It was mid-range priced, had a very nice cross platform web based interface. We especially found that the product was easy to use, and when needed, video tutorials were provided. They also have a robust help forum, and a support ticket system that is quick and helpful. They also offer a paid top tier support package that we did not choose. We also liked their pricing structure that allows you to move to a maintenance status for "off times". Lastly, we found that the integration with our current STRIPE account was seamless.
Cons:
The added costs made us hesitate a bit. For example, reserved seating is a must for our venue. In this package, you must have them create the seating chart for you (at cost). There is a bit of a delay in this process, and other competitors allow you to create your own charts. They also charge for adding Thermal ticket printing. We found that odd but ultimately decided not to offer Thermal ticketing. There is also added costs for using their email marketing.
Thunder Data Systems Response
3 years ago
Thank you, John, for shouting out those accolades for us! Our support staff will certainly love reading your comments. We realize that there are folks that might want to create the charts on their own, and one day we hope to offer that. Our design team is phenomenal, and they talk through the presentations with our clients to ensure we've covered every detail before ticket sales begin. Most of our clients appreciate that hand-holding, but we certainly can look at a self-serve model. The self-serve model will be coming for thermal tickets, so should you decide to add that, you can avail yourself of our designer. (You can design eTickets now.) Again, thank you for the fantastic rating!
Alternatives Considered:
Great ticketing system!
Comments: Wonderful customer service and easy to use.
Pros:
Ease of use and customer service are the main reasons I love Thundertix.
Cons:
Some options are not yet available on the system.
Fine but not the best option out there
Comments: I feel like the biggest benefit is the price and the customization of the software. I would highly recommend spending quality time on the set-up to ensure you're using it to the best of its ability for your organization.
Pros:
The customization is really nice -- from show details, customer reminders, and prices. The customer side of things is really clean and well setup.
Cons:
The navigation can be non-intuitive, but understandable once you get the lay of the land. The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end. Even leaving notes about orders that you couldn't later update would get irritating for the small space provided.
Thunder Data Systems Response
2 years ago
Thanks for your great feedback! Since your review, we completely redesigned our entire box office portal! The navigation was completely changed and is much more intuitive than before. You can now enter multiple notes on an order, and they can be both edited and/or deleted! In addition, we made improvements to interlinking wherever possible to make it easier than ever! We truly aim to be the most efficient, time saving software. If you have specific suggestions, I am all ears. You are welcome to write me directly, or you can create a feature request once you're logged in. I'll look forward to hearing from you!
ThunderTix 1000%
Comments:
Being new to ticketing myself ThunderTix is the first platform I have tried. Our theatre association previously used another platform and all I heard were horror stories and how they couldn't wait to move on to something else.
A trusted associate in IT found ThunderTix for me and we made the switch.
Working within the program has been crazy easy; I love it.
We have several volunteers in our box office and they are all amazed at how easy it is to use.
Pros:
Ease of Creating Events Ease of Managing Events Creation of Custom Ticketing and Email Confirmations Ease of Ticket Purchasing Quick Links to to Reports
Cons:
Entering Patrons One at a Time (with hundreds of patrons it will be time consuming and therefore the project has not been started)
