Criterion HCM

Who Uses Criterion HCM?

Developed specifically for the needs of mid-sized companies (200 to 2,500 employees). Markets which have complex requirements like Construction, Non Profits and Manufacturing.

What Is Criterion HCM?

Criterion delivers the best human capital management (HCM) software user experience, functionality and value in the mid-market. Our full range of HCM solutions and state-of-the-art platform help organizations better manage the entire employment lifecycle and make data-driven workforce decisions at every stage. Criterion has served the HCM needs of mid-sized companies for more than 30 years.

Criterion HCM Details

Criterion

https://www.criterionhcm.com

Founded 1984

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Starting price

US$5,00/month
US$35,00
US$8,00
N/A

Free Version

Free Version No
Free Version No
Free Version No
Free Version No

Free Trial

Free Trial No
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Criterion HCM deployment and support

Support

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Criterion HCM Features

  • ACA Reporting
  • API
  • Activity Dashboard
  • Applicant Tracking
  • Attendance Management
  • Attendance Tracking
  • Benefits Administration Outsourcing
  • Benefits Dashboard
  • Benefits Management
  • COBRA Administration
  • Compensation Management
  • Compliance Management
  • Configurable Workflow
  • Customizable Reports
  • Data Import/Export
  • Deduction Management
  • Disability Insurance Administration
  • Document Management
  • Document Storage
  • Employee Benefits Administration
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • FMLA Administration
  • HIPAA Compliant
  • HR Management
  • HSA/FSA Administration
  • Health Insurance Administration
  • Leave Tracking
  • Life Insurance Administration
  • Online Benefits Enrollment
  • Payroll Management
  • Performance Management
  • Provider Management
  • Real Time Reporting
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Retirement Plan Management
  • Self Service Portal
  • Sick Leave Tracking
  • Third Party Integrations
  • Time Off Requests
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • Workflow Management

View full list of Benefits Administration Software

  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Applicant Tracking
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Benefits Management
  • Calendar Management
  • Compensation Management
  • Compliance Management
  • Configurable Workflow
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • HR Management
  • Job Application Management
  • Learning & Development
  • Leave Tracking
  • Onboarding
  • Payroll Management
  • Performance Appraisal
  • Performance Management
  • Real Time Reporting
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Self Service Portal
  • Sick Leave Tracking
  • Succession Planning
  • Third Party Integrations
  • Time & Attendance
  • Time Off Management
  • Time Off Requests
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • Workflow Management

View full list of HR Software

Criterion HCM Alternatives

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Criterion HCM Reviews

Read all reviews

Overall rating

4,3/5

Average score

Ease of Use 4,3
Customer Service 4
Features 4,7
Value for Money 3,7

Review software

Share your experiences with other software buyers.

Write a Review!
Susan V.
Mgr of HR & OD
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2018/01/22

"Good"

Pros: It is truly an HR software built with HR end users in mind. The fact that positions are separate and allow you to track FTEs is logical versus some that I previewed that make simple things like EEO codes driven by the employee record versus the position record.

Cons: Flexible report writing features, or lack thereof. Getting data back out of the system in the form of reports is not user friendly.

  • Reviewer Source 
  • Reviewed on 2018/01/22
Peggy D.
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2014/08/13

"ESS Review"

Pros: I really appreciate the support that is provided. They are very quick to respond to any problem that I have and also to communicate where they are in the process. What I like best about the product is the ease of looking up information on an employee. Being able to see their history at my fingertips is awesome.

Cons: It runs a little slow sometimes, but there is really nothing I don't like.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2014/08/13
Linda D.
Secretary/Assistant Treasurer
Retail, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    2 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support
    1 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 2021/02/08

"Buyer Beware!"

Pros: It is easy to see an employee's history.
The time clock functionality is definitely a plus.
Processing payrolls are streamlined with minimal data input.
The re-hiring feature is very beneficial.

Cons: There is a rounding issue with reports. The actual amount paid to employees' do not match reports.
Very difficult to get issues resolved timely, if ever resolved.
The system does not have the capability to create files to upload for state W-2 reporting (even though we were told that would not be a problem before purchasing).
Many times it has taken up to 45 minutes to log into the system.
It is difficult to get reports that meet certain needs for reporting benefits. End up using several reports to consolidate into one for the required reporting information.
Issues with employees that live is one state and work in another state.

  • Reviewer Source 
  • Reviewed on 2021/02/08
Megan S.
Client Processing Service Specialist
Management Consulting, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    3 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2018/01/11

"System is great, data upload is iffy, customer service is acceptable"

Pros: I think the amount of things you can do with the service is amazing. Reports are easy to customize and pull

Cons: The customer service has been slow to respond and has not had some of the answers needed. The difficulty of doing a large upload

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2018/01/11
Laura S.
Legal Services
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2014/08/11

"Criterion HCM - Perfect Software"

Pros: I always get fast and great help from the customer service department. The system is easy to use.

Cons: I wish I could add fields on my own. It seems that I can re-label fields but not add them on my own.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2014/08/11