17 years helping South African businesses
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What Is FileHold?

The FileHold "cloud" or "on premise" is for large organizations in industries that need information governance ie manufacturing & healthcare. FileHold scales to support thousands of users & millions of documents. Desktop MS Office integration, browser & mobile ready. Built on the Service oriented Architecture, Keep your intellectual property secure with 2FA & e-signature. Improve operations, save time and money using our document scanning, version control, OCR & document workflow solution.

Who Uses FileHold?

Cloud solution for large organizations needing document workflow and approval. Best for companies such as high tech, manufacturers and HealthCare organizations concerned about information governance.

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Reviews of FileHold

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.8
Features
4.4
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
69%
4
31%
kely
kely
Analista de Seguridad Industrial in Venezuela
Verified LinkedIn User
Used the Software for: 1-5 months
Reviewer Source

Easy file management

5.0 6 years ago

Comments: Manage my files in a simple and organized way

Pros:

I like to be able to add different Excel files, admitting the load of these quickly, has different tools for its usefulness. Good for document organization.

Cons:

At the time I had to pay some attention to the demo video to be able to understand in depth.......

Becky
Quality Assurance Manager in US
Packaging & Containers, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Great Document Management Program with excellent support!

5.0 3 years ago

Comments: I'm able to find documents so much easier now! Plus the employees at FileHold have gone above and beyond to help with our implementation and answer any other questions I have.

Pros:

The software is very easy to use and customize. We have been able to automate some of our processes, which is very helpful.

Cons:

Actually the most difficult aspect has been getting buy in from the people at my company who resist change.

Tracie
Tracie
Pca in US
Verified LinkedIn User
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: Free Trial
Reviewer Source

First time user

5.0 2 years ago

Pros:

Good customer support. Wide range of features.

Cons:

All the software I have used in the past wasn't as pricey as Filehold

Fraser
Product Marketing Executive in UK
Computer Software, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

A fantastic document management system

5.0 6 years ago

Pros:

- the search options are extremely useful and save so much time finding documents - FileHold is very well structured and we have made use of a lot of additional functionality such as sign off, review periods and acknowledgement

Cons:

- it might be good to be able to customise your workflow a bit better, but the standard layout is perfect as is

dickson
accounting officer in Zimbabwe
Electrical/Electronic Manufacturing, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

review of filehold

5.0 5 years ago

Comments: university requisititions are just too many meaning too many hard copy files, but filehold allows you to scan individual requisitions and creates files that are stored as soft copies meaning creating a paperless office.

Pros:

liked most the scanning software for scanning files fo e-filling and it can manage thousands and thousands of files. searching for information is just a click of button and its very easy to use.

Cons:

i am not well versed with the security system and my worry is corruption of files after shredding of hardcopies in the long run.

Chad
Owner in Canada
Computer Software
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

FileHold is a user friendly and powerful system!

5.0 9 years ago

Pros:

Software is user friendly but offers a wide range of features that makes it appropriate for a wide range of organizations. As a re-seller we have had great success in municipalities, health units, employment agencies, etc.. and each organization's requirements have been met. The support team is also very knowledgeable and responsive when needed.

Cons:

There are some features that don't work perfectly for some of the processes that our customers try and complete, but that isn't a problem with the product, just a limitation. I don't have any negative opinions at this time.

Rebecca
Document Control Specialist in US
Electrical/Electronic Manufacturing, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Document Control Specialist

4.0 7 years ago

Comments: Overall I would recommend this product. If you are moving from a network type system to a DMS , this is the way to go. You do not need to be a programmer to get this thing going. All you need is a few hours of IT time and the rest you can do yourself. I implemented our program in 2 months time.

Pros:

Easy to implement and easy to configure to my company's business requirements The searching capability is wonderful and greatly reduces the time it takes to find a document - we are now getting structure out of mayhem! The library structure makes using FileHold easy even for the most novice of users

Cons:

Navigating through the workflows is cumbersome and clunky. I have to click here to find one thing...go back to another screen to find others.

John
Solution architect in US
Management Consulting, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Premium ECM solution with multitude of benefits

4.0 7 years ago

Pros:

Not just a document archive, FileHold, also offers a suite of content management modules that have helped us become paperless.

Cons:

The workflow routing tools were a bit complex at first, but the documentation and support helped get us where we needed to be.

Merv
President
Used the Software for: Not provided
Reviewer Source

We actively recommend FileHold as a Document Management system and as an excellent companion product

4.0 16 years ago

Comments: We actively recommend FileHold as a Document Management system and as an excellent companion product with the Eloquent KM Suite. Together they manage the entire life cycle of all records from creation to permanent archives or destruction.

Pros:

Eloquent Systems has a Web-based Knowledge Management software suite that does not have a Document Management component. Using the API's provided we were easily able to integrate the two products. Our products could always link to digital content of most types. Now it can link directly to a FileHold folder for a seamless. A search into the Eloquent KM software will find documents stored in FileHold as well as the various Eloquent applications.

Cons:

We have limited hand-on experience with the product, but understand the application well and do not find FileHold lacking in any way.

Eric
Owner in US
Computer Software
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

FileHold DM Software - Great Value

5.0 9 years ago

Pros:

The product can be used in a basic configuration or an advanced configuration with many features for complicated environments.

Cons:

The only challenge we face with implementation of this product is the shift from the normal PC file system to a DM system which is mostly a user issue

Omarie
Marketing Specialist in US
, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

FREE & USEFUL! Like most Google Softwares :)

5.0 6 years ago

Pros:

This is a nice, simple solution for note-taking. Much better than having a million post-it notes scattered on your desk everywhere! I enjoy using the notes for to-do lists, websites, reminders, you name it. And it's great that it is free to use! I like to use it on my iPad as well with my apple pen because it really works like a sticky note, and you can change colors which is a bonus.

Cons:

I would like their to be a feature to password protect a note for things like passwords. Other then that it's great!

Ramesh
Project Manager in United Arab Emirates
Computer Software
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Synergy Software Systems - FileHold DMS

4.0 9 years ago

Pros:

Easy to use functionality, Connector to add documents & excel files directly from Word/Excel. Content Search, Save Searches, Redaction, Sticky notes, and lots of other useful & effective features. Supports both thick & thin clients.

Cons:

Workflow designer in a graphical representation with drag & drop of the fields in the product is not available. Vendor-wise no negative comments.

Nicole
Project Coordinator in India
Computer Software
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Easy Navigation and handful Menu options

4.5 9 years ago

Pros:

The app has easy to use navigation. There are a number of menu items with a few submenus as well. There is a number of features in this app to perform various operations. It’s a kind of app which has features for every other department

Cons:

Great app with good functional features. No issue with any of the existing functionality here.

Khalid
Owner in Saudi Arabia
Computer Software
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Solution Provider

5.0 9 years ago

Pros:

Ready to run out of the box. Competitive price. Great support.

Cons:

Nothing. I really like the software and it meets all my (and my clients) needs.

charon
Systems Analyst in Taiwan
Retail
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Professional file management system

4.0 9 years ago

Pros:

Life cycle Management, Advanced Search and used history log

Cons:

Microsoft Office Integration and Optical Character Recognition (OCR) and Indexing

Michal
Key Account Manager
Used the Software for: Not provided
Reviewer Source

If you need a software you want to be intuitive from one hand and a powerfull tool from another.

5.0 16 years ago

Comments: If you need a software you want to be intuitive from one hand and a powerfull tool from another - choose FileHold. Rememeber, it is an electronic library - so whenever you change, add, delete or even delay something, your boss will know it ;)

Pros:

As an electronic library, File Hold is a perfect solution. It has all the features such a software should have and even more! A proper use of the smart folder functionality gives you a tool for making a "soft" workflow. "Hot key" functionality integrates FH with other systems you are working with. And it is easy, really easy to use.

Cons:

I use FH as an electronic library and it is perfect. I find no problems at all.

George
CEO in US
Management Consulting
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

A simple and powerful way to manage large document sets

5.0 9 years ago

Pros:

FileHold is as intuitive as it is powerful. With its metadata-based architecture, FileHold allows me to find the exact documents I need faster and easier than any other document management platform.

Cons:

I hope they release a Mac operating system version soon!

Eric
President
Used the Software for: Not provided
Reviewer Source

Great product that is stable, scalable, and well-tested.

5.0 16 years ago

Comments: Great product that is stable, scalable, and well-tested.

Pros:

1. Very simple and straight-forward setup. 2. Licensing model allows smaller organizations enter into a document management solution and have it grow with their business. 3. Functionality available for the basic purchase exceeds that of competitors. 4. The use of web services allows for the ability to develop solid API's and access a repository from anywhere.

Cons:

1. There is no import application that comes with the product for easy conversion from other storage software or scanning projects

Reggie
Director
Used the Software for: Not provided
Reviewer Source

An effective and practical solutions for businesses who.

5.0 16 years ago

Comments: An effective and practical solutions for businesses who want to embark on a Document Management solution and grow with it.

Pros:

Very feature rich solution. Easy to use and practical. Incorporates all the basics in dealing with documents, captures, stores and enables effective and efficient retrieval of documents. Scalable solution that grows with the business. Cover the whole document lifecycle.

Cons:

Client are a bit apprehensive of remote dialing in for support and maintenance although it significantly reduces the overall cost of implementation and support & maintenance.

Luis
Used the Software for: Not provided
Reviewer Source
Source: GetApp

Guaranty of success

5.0 11 years ago

Comments: This is a wonderful product; in just one simple and intuitive interface you get so much functionality that is almost unbelievable. The flexibility and easiness of use and administration, makes of FileHold a very powerful tool to expand the use of the electronic document in organizations of any size. These features alone are a guaranty of success for the project.

Pros:

Flexibility, easiness, price

Cons:

Graphic workflows and PDF forms

FileHold Response

11 years ago

A graphic workflow designer and support to automatically capture data from PDF forms has been added to FileHold in the last release FileHold 14. Customers on FileCare who need these features are encouraged to schedule their no cost upgrade.

Maria Luisa Pineda
Used the Software for: Not provided
Reviewer Source
Source: GetApp

Document Management Software that shows results fast!

5.0 11 years ago

Comments: Filehold is an excellent Document Management System, it is easy to implement, easy to learn, has powerful functionality and excellent architecture that supports growth. FileHold uses the latest technology and gives excellent and fast support to all its national and international clients. If you want to see fast and quality results on your document management project, chose FileHold, you will be very happy with the results. With FileHold becoming a paperless company is an easy task!

Pros:

Filehold is a Solution that gives real results fast!

FileHold Response

10 years ago

FileHold guarantees a 2 hour technical installation or we will work for free until it is done - Larry Oliver - President

Jeff
Search Advisor in India
Computer Software
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Improved Search functionality

4.0 9 years ago

Pros:

The app provides advanced search functionality. With advances search files and content can be searched quickly. Seems the database tables have good indexing configured on tables on main fields. Search too fast.

Cons:

Collaboration functionality needs some improvement. Sharing with friends works but sometime does not send notifications which can be improved.

Loreto
Inventory Analyst in Philippines
Apparel & Fashion, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Great Job FileHold!!!

5.0 7 years ago

Pros:

Aside from FileHold is very easy to use, what I like about this system is that it really helped our company to become paperless. We can store different files with the help of Excel and or MS word..So great!

Cons:

Great job with all of its functionality and modules. So far I do not have any issue with using FileHold.....

Austin
IT Consultant in India
Computer Software
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Documents lifecycle can be streamlined

4.0 9 years ago

Pros:

FileHold has functionality to streamline workflow for documents by creating a few rules. It helps to stay organized and access records as needed. It is quick to access files as needed from servers, File uploading process is smooth as well.

Cons:

Since it supports calendar. Would it be possible to sync my Gmail calendar events?

Marc
Sales and Marketing Manager in Canada
Used the Software for: Not provided
Reviewer Source

Image Advantage Solutions Inc. Experiences with FileHold

5.0 9 years ago

Comments: Image Advantage Solutions Inc. became a FileHold partner in 2005 specializing in offering FileHold to Municipalities and other government organizations along with private industry. We have installed many systems since that time and have been "FileHold Partner of the Year" in 2012 and again in 2014 and are the only Partner to have won this prestigious award twice. Every client that we have sold FileHold to is very happy with the system. The features, pricing and service have been excellent. The Workflow is powerful yet easy to understand. FileHold is one of the few systems where users may create their own workflows.