--- description: Learn more about SurveyMonkey price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SurveyMonkey Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [AI Marketing Tools](/directory/34136/ai-marketing-tools/software) > [SurveyMonkey](/software/32728/surveymonkey) # SurveyMonkey Canonical: https://www.capterra.co.za/software/32728/surveymonkey Page: 1 / 418\ Next: [Next page](https://www.capterra.co.za/software/32728/surveymonkey?page=2) > Survey management solution that helps businesses collect feedback, insights, and data to drive organizational growth. > > Verdict: Rated **4.6/5** by 10427 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SurveyMonkey? SurveyMonkey is used by marketers, customer experience professionals, human resources departments, IT teams, event planners, educators, researchers, and healthcare organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 10427 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Momentive - **Location**: San Mateo, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$30,00 - **Pricing model**: Per User (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Russia, South Korea, Spain and 4 more ## Features - Activity Dashboard - Benchmarking - CSAT Survey Structure - Complaint Monitoring - Conditional Logic - Customer Experience Management - Customer Segmentation - Customizable Branding - Customizable Questions - Customizable Templates - Dashboard - Data Visualization - Drag & Drop - Email Management - Email Marketing - Employee Recognition Software - Engagement Tracking - Feedback Management - Forms Creation & Design - Forms Management - Live Results Sharing - Marketing Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Channel Distribution - Multiple Question Types - NPS Survey Structure - Negative Feedback Management - Offline Response Collection - Online Polling - Peer-to-Peer Recognition - Performance Management - Personalization - Process/Workflow Automation - Pulse Surveys - Question Branching - Question Library - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Sentiment Analysis - Skip Logic - Survey Builder - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Trend Analysis - URL Customization - Visual Analytics ... and 10 more features ## Integrations (102 total) - ActiveCampaign - Administrate Training Management - Airbyte - Airtable - Apptio Platform - Appy Pie - Arlo Training Management Software - BHN Rewards - BigID.me - Birdeye - Chattermill - Claris Connect - ClicData - Conduitly - Constant Contact ... and 87 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI Marketing Tools](https://www.capterra.co.za/directory/34136/ai-marketing-tools/software) ## Related Categories - [AI Marketing Tools](https://www.capterra.co.za/directory/34136/ai-marketing-tools/software) - [Market Research Software](https://www.capterra.co.za/directory/10041/market-research/software) - [Forms Automation Software](https://www.capterra.co.za/directory/10023/forms-automation/software) - [Form Builder Software](https://www.capterra.co.za/directory/33235/form-builder/software) - [Polling Software](https://www.capterra.co.za/directory/31220/polling/software) ## Alternatives 1. [Typeform](https://www.capterra.co.za/software/137289/typeform) — 4.7/5 (945 reviews) 2. [UmfrageOnline](https://www.capterra.co.za/software/201674/enquetes-maken) — 4.6/5 (1553 reviews) 3. [Google Forms](https://www.capterra.co.za/software/176571/google-forms) — 4.7/5 (11363 reviews) 4. [Jotform](https://www.capterra.co.za/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 5. [Survicate](https://www.capterra.co.za/software/132914/survicate) — 4.6/5 (99 reviews) ## Reviews ### "You got Surveyed" — 4.0/5 > **Verified Reviewer** | *24 February 2025* | Government Relations | Recommendation rating: 9.0/10 > > **Pros**: It's interface is user-friendly, you can set up very quickly It has very easily customizable templates which also saves on time and enhances the brand. It integrate while across other platforms > > **Cons**: It's free user plan has it's limitations which is understandable but It can be costly, the best feature requires the highest premium. There are occasional glitches. > > Is reliable, easy-to-use survey tools. Its strengths is it's integration, simplicity, customization, which makes it ideal for small businesses. ----- ### "Survey Monkey Review" — 4.0/5 > **Verified Reviewer** | *25 January 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: 1. Best market research survey tool. 2. Can prepare and analyze client feed back and satisfaction survey and reports. 3. Very easy to use user interface. 4. Report compilation of the survey is very easy > > **Cons**: Reordering of any big survey questions is a cumbersome task. > > Overall a very good market research tool. Easy to fetch client feedback and survey reports. Must use tool with free version available. One can use for his studies especially for marketing ----- ### "Get results simply" — 4.0/5 > **Katie** | *18 February 2026* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: Survey Monkey is so easy to use. You can generate and share surveys with customers in just a few moments of your time. > > **Cons**: Sometimes there are limitations in viewing results or sending out when it comes to large quantities of people depending on the usage. > > Overall utilizing Survey Monkey is fast and simple. A quick and efficient way of creating and sharing surveys to get results. ----- ### "Survey Monkey has worked (most of the time) for us" — 5.0/5 > **Kenneth** | *20 February 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The drag and drop is fine since that's how everything is done today and thank you god the radiator in our office is finally warming up. We were able to get Survey Monkey talking to Zapier with our email lists and I was actually surprised it didn't blow up on us. My dog is barking at nothing but the templates are there, so I don't have to start over from scratch which is good. > > **Cons**: I dislike having to click "Properties" every time I want to make edits to a label; it should just pop right open. Occasionally I won't be able to log in and then I'll have to sit and wait for an hour before the site feels like its going to work again. I also have to refill out every single camp form from scratch every year versus being able to just update their information which is a huge hassle for everyone and it makes me want to quit. > > This is what we use for our theater auditions and it seems to keep all of the data in one place without driving me crazy. My coffee is now cold. Used to chase paperwork around like a maniac but now I can see in the tables who is missing items. Gladly no longer have to physically mail contracts to students and I am finally able to leave the office. ----- ### "Shop around and find which survey system works best for you" — 3.0/5 > **Jocelyn** | *11 March 2026* | Nonprofit Organization Management | Recommendation rating: 4.0/10 > > **Pros**: I like that it is easy to set up surveys and different types of questions and layouts. It is able to make surveys look clean and engaging. > > **Cons**: I mainly dislike the price as it is very expensive to purchase on its own. I would recommend a bundle option or finding another version like Microsoft or a cheaper option you can integrate. > > Overall I have had a decent experience with Survey Monkey as I have used it often enough at different organizations. I have used other survey systems that have worked better and some that have been worse. In the end I think finding what best works for your org and needs is best. ----- Page: 1 / 418\ Next: [Next page](https://www.capterra.co.za/software/32728/surveymonkey?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/32728/surveymonkey) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data