--- description: Learn more about SurveyMonkey price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SurveyMonkey Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [AI Marketing Tools](/directory/34136/ai-marketing-tools/software) > [SurveyMonkey](/software/32728/surveymonkey) # SurveyMonkey Canonical: https://www.capterra.co.za/software/32728/surveymonkey Page: 1 / 420\ Next: [Next page](https://www.capterra.co.za/software/32728/surveymonkey?page=2) > Survey management solution that helps businesses collect feedback, insights, and data to drive organizational growth. > > Verdict: Rated **4.6/5** by 10475 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SurveyMonkey? SurveyMonkey is used by marketers, customer experience professionals, human resources departments, IT teams, event planners, educators, researchers, and healthcare organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 10475 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Momentive - **Location**: San Mateo, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$30,00 - **Pricing model**: Per User (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Russia, South Korea, Spain and 4 more ## Features - Activity Dashboard - Benchmarking - CES Survey Structure - CSAT Survey Structure - Complaint Monitoring - Conditional Logic - Continuous Feedback - Customer Experience Management - Customer Segmentation - Customizable Branding - Customizable Questions - Customizable Templates - Dashboard - Data Visualization - Drag & Drop - Email Management - Email Marketing - Employee Recognition Software - Engagement Tracking - Feedback Management - Forms Creation & Design - Forms Management - Live Results Sharing - Marketing Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Channel Distribution - Multiple Question Types - NPS Survey Structure - Negative Feedback Management - Online Polling - Peer-to-Peer Recognition - Pulse Surveys - Question Branching - Question Library - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Segmentation - Sentiment Analysis - Skip Logic - Survey Builder - Survey/Poll Management - Surveys & Feedback - Template Management - Text Analysis - Third-Party Integrations - Trend Analysis - Visual Analytics - Workflow Automation ... and 10 more features ## Integrations (102 total) - ActiveCampaign - Administrate Training Management - Airbyte - Airtable - Apptio Platform - Appy Pie - Arlo Training Management Software - BHN Rewards - BigID.me - Birdeye - Chattermill - Claris Connect - ClicData - Conduitly - Constant Contact ... and 87 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI Marketing Tools](https://www.capterra.co.za/directory/34136/ai-marketing-tools/software) ## Related Categories - [AI Marketing Tools](https://www.capterra.co.za/directory/34136/ai-marketing-tools/software) - [Market Research Software](https://www.capterra.co.za/directory/10041/market-research/software) - [Forms Automation Software](https://www.capterra.co.za/directory/10023/forms-automation/software) - [Form Builder Software](https://www.capterra.co.za/directory/33235/form-builder/software) - [Polling Software](https://www.capterra.co.za/directory/31220/polling/software) ## Alternatives 1. [Typeform](https://www.capterra.co.za/software/137289/typeform) — 4.7/5 (971 reviews) 2. [UmfrageOnline](https://www.capterra.co.za/software/201674/enquetes-maken) — 4.6/5 (1730 reviews) 3. [Google Forms](https://www.capterra.co.za/software/176571/google-forms) — 4.7/5 (11479 reviews) 4. [Jotform](https://www.capterra.co.za/software/158456/jotform-4-0) — 4.7/5 (2904 reviews) 5. [Survicate](https://www.capterra.co.za/software/132914/survicate) — 4.6/5 (99 reviews) ## Reviews ### "You got Surveyed" — 4.0/5 > **Verified Reviewer** | *24 February 2025* | Government Relations | Recommendation rating: 9.0/10 > > **Pros**: It's interface is user-friendly, you can set up very quickly It has very easily customizable templates which also saves on time and enhances the brand. It integrate while across other platforms > > **Cons**: It's free user plan has it's limitations which is understandable but It can be costly, the best feature requires the highest premium. There are occasional glitches. > > Is reliable, easy-to-use survey tools. Its strengths is it's integration, simplicity, customization, which makes it ideal for small businesses. ----- ### "Fit-for-purpose, simple surveying tool" — 5.0/5 > **Amanda** | *02 March 2026* | Oil & Energy | Recommendation rating: 9.0/10 > > **Pros**: Easy to use and simple interface for both creating and answering surveys. Easy to share results with the appropriate audience. > > **Cons**: Does not help with coming up with questions, suggesting multiple choice answers, or identifying potential bias in questions. ----- ### "A great product for surveys." — 5.0/5 > **Yasmine** | *01 July 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: SurveyMonkey does well in survey and forms building. It allows us to customize and schedule our surveys according to our preferences and choices. The product also ensures privacy and compliance. Use of the product has promoted team and employees engagement in our organisation. This has speeded up decisions making. > > **Cons**: This is our 6th year since introduction of the product in our organisation and so far so good. SurveyMonkey has worked for us. Its customer support services providers are very responsive. > > The product has increased employee and customer feedback and made easy for us to conduct both internal and external polls. It has pre made and customizable templates which streamlines surveys. ----- ### "Survey Monkey - Quick and Easy" — 3.0/5 > **Natalie** | *06 March 2026* | Education Management | Recommendation rating: 5.0/10 > > **Pros**: I am able to easily poll students about a variety of questions. It's quick, and very easy to use to gather information at school. > > **Cons**: The number of questions I can use with the free programming are limited. Also, the number of students that can respond is capped as well. > > It's easy to use and serves its purpose. For longer, or more in depth surveys where I need lots of responses, I usually use google forms. ----- ### "Very Customizable Surveys" — 4.0/5 > **Verified Reviewer** | *12 April 2026* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: I love the fact that surveys can be super-customized with Survey Monkey. It's got a nice, clean design. This is super useful for applications and other HR-related activities. > > **Cons**: The pricing takes a bit of a jump from $39/month to $99/month and it can be a bit heavy when you opt to pay for the service annually. > > Very easy to use and easy to customize as well. We cannot wait to try the new AI-integrated dashboard\! ----- Page: 1 / 420\ Next: [Next page](https://www.capterra.co.za/software/32728/surveymonkey?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/32728/surveymonkey) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data