15 years helping South African businesses
choose better software

What Is NextGen Office?

NextGen Healthcare is a leading healthcare software and services company that empowers the transformation of ambulatory care. Our smart, electronic health record solutions - NextGen Office (1-10 physicians) and NextGen Enterprise (10+ physicians) - help ambulatory practices alleviate the burden of documentation, advance clinical outcomes, connect with other health systems, elevate provider and patient satisfaction, streamline the revenue cycle, and foster healthier communities.

Who Uses NextGen Office?

Ambulatory care practices of all sizes and the communities they serve

NextGen Office Software - NextGen Office telehealth
NextGen Office Software - NextGen Office patient portal
NextGen Office Software - NextGen Office patient chart
NextGen Office Software - Mobile dictation
NextGen Office Software - NextGen Office MIPS dashboard

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Reviews of NextGen Office

Average score

Overall
4.0
Ease of Use
3.9
Customer Service
4.0
Features
3.9
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Omar
Omar
IT Manager in Egypt
Verified LinkedIn User
Hospital & Health Care, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

A Perfect NextGen Solution for Small Independent Practices

5.0 last year

Comments: It is a great addition for our small independent polyclinic and we are quite happy with how it has increased our productivity.

Pros:

What is most prominent is a User friendly design focused on registering the patient and updating his status.Hassle free alert system with analytics designed for all types of procedures.Support for the program is strictly within the US and they offer hands on authentic support.

Cons:

It was overwhelming the redundant amount of features they have available which may take a while to sift through and fully adapt.It is not very customizable and felt a little flimsy in that department.

Vipul
Family Physician in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

family physician review

5.0 4 years ago

Comments: I'm overall happy. Every EHR system has its pros and cons, but I believe Nextgen Office has a very good combination of ease of use and overall cost.

Pros:

It is very easy to complete my notes at the time of examination of the patients

Cons:

whenever an upgrade or maintenance is completed over a weekend, many times we run into problems coming back to work on that Monday. For examples, slowness, screen freezes up, etc. The latest incident was this past weekend. It was eventually corrected on the Monday, but it slows us down.

Dalton
Practice Administrator in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Limited Customization & Difficult Corporate Team

1.0 4 years ago

Comments: I would not recommend working with this company/software. There are numerous options in the market at comparable price points that offer superior products.

Pros:

Provides standard EMR and Practice Management functionality. If all you're looking for is a simple EMR to track your patient encounters, this software is a decent option.

Cons:

1. Extremely difficult to transfer from other EMRs to this system. Beware that there will be a lot of manpower needed in order to get you up and running unless you're willing to pay expensive migration rates. 2. Account management and customer support teams are unorganized and inefficient. Often you have difficulty finding somebody who can answer your questions. 3. The pricing is based on a per physician basis. If you have a provider leave your practice/company, you are not allowed to terminate prior to your next renewal date. You could be left with significant fees for unused licenses if your company has any turnover. Their team offered no flexibility with fees during the COVID-19 pandemic.

Angela
Office Manager Medical Assistant in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Ease of Use

4.0 4 months ago

Pros:

Nextgen is user friendly and easy to navigate. I have used other systems and this by far was the easiest to use.

Cons:

The review of systems that we ask questions are not very customizable.

Barry
Attending in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Get to know it

5.0 5 years ago

Comments: Took a while to learn the system, but in’s you learn the ins and outs of navigation it a breeze

Pros:

Everything thing you need is there. Options are unlimited. Navigation is straight forward once you learn the system. Support is knowlegible and fast.

Cons:

Tough to learn. Training team needs a lot to be desired