Who Uses This Software?

Tangoe offers solutions for small, mid market and large enterprises with both domestic and global operations We sell to all industries and sectors.

Average Ratings

5 reviews
  • Overall 3.8 / 5
  • Ease of Use 4 / 5
  • Customer Service 3.8 / 5
  • Features 3.8 / 5
  • Value for Money 3.8 / 5

Product Details

  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • Tangoe
  • http://www.tangoe.com
  • Founded 2000

About Tangoe TEM

Lets face it. Telecom Expense Management isnt easy. If it were, you wouldnt be here looking for a way to break free from tedious manual management.

Its time to break free from the status quo.

Get real results that make a measurable impact on your organization. Reduce telecom costs, find ongoing savings, track usage, and get a handle on spend with Telecom Expense Management solutions from Tangoe.

Get started with our eBook: The Ultimate Guide to TEM.

Tangoe TEM Features

  • Billing for Data
  • Billing for Voice
  • Call Monitoring
  • Chargeback Tracking
  • Contract Negotiation
  • Fixed Line Compatibility
  • Internal Cost Allocation
  • Mobile Line Compatibility
  • Usage Reporting
  • CRM
  • Custom Rate Plans
  • Discount Management
  • Metered Billing
  • Move / Add / Change Options
  • Procurement Management
  • Split Billing
  • Supports WiFi Hotspots
  • Usage Reporting

Tangoe TEM Most Helpful Reviews

Tangoe Rivermine TEM Review

Reviewed on 2017/02/17
Jayne W.
IT Procurement Analyst - Telecom
Textiles, 5 001-10 000 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We were able to implement the Rivermine system in 6 months without any major problems with limited Staff; along with meeting the ROI analysis - the Tangoe Team was great to work with! We continue to meet on a regular basis to ensure we are utilizing and understanding all capabilities of the software and I recently joined the monthly and quarterly user group meetings.

Pros: I like automation, eliminating paper bills and loading the contracts; also having telecom inventory in 1 platform and ease of use for the mobile store and having the capability of the user printing mobility reports. Freeing up my time to work on other telecom / procurement projects.

Cons: When you select something, it appears that you need to select the option twice. When searching for mobility circuits, should have an option to select by user name.

Tangoe TEM

Reviewed on 2017/02/24
John M.
Finance Director
10 001+ Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We have been using Tangoe's software platform to manage our global telecom spend for the last two years. The platform has enabled us to eliminate timely manually processes, enhanced our audit controls, and provides a database of spend data that can be leveraged for financial analysis and vendor negotiations. The tool is easy to use with minimal learning curve for new employees. Tangoe's customer support is always available and willing to work with us on new challenges regarding cost allocations for new services and any other billing issues. I have been very satisfied with the relationship and the value we have received related to the cost.

Pros: Quick access to invoices and billing information.

Cons: Would desire more comprehensive and easier to use reporting tools.

A Middle of the Road TEM

Reviewed on 2019/02/08
Verified Reviewer
Purchasing Associate
Computer Software, 1 001-5 000 Employees
Used the Software for: 2+ years
Reviewer Source 
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: We used to love this service when we had Asentinel but service has gone down since Tangoe took over. That being said, their interface is great and the website is really easy to use.

Cons: Responding to tickets can take a lot of time on their end. Not all of their employees seem to be trained the same and this has caused multiple mistakes on our account. They have made several mistakes on our accounts - from ordering wrong phones, ordering multiple phones, and even creating new accounts we didn't have line of sight to that put us into collections. They have eventually made things right but I often times feel like I have to babysit any request I put in to make sure it gets done correctly.

Tangoe was our first attempt at utilizing a TEM provider to manage our Telecom spend.

Reviewed on 2017/06/07
Brandi M.
Sourcing Category Manager, Technology
Nonprofit Organization Management, 5 001-10 000 Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We were able to get a basic insite into our Telecom spend overall.

Pros: Despite our issues, the account management was very responsive to the point where they could be and did make attempts to fix our issues. I also felt the content and format of the business reviews was well put together and provided some information for ACS about our spend.

Cons: We had a lot of issues getting a complete inventory built in the system without having Tangoe pay our telecom bills or our staff spending a ton of time making manual updates to the stystem, so unfortunately we spent a lot of money and were not able to use the data to make decisions.

Fixed TEM Services

Reviewed on 2017/02/24
Jeff S.
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Billing is handled responsibly with no issues. Tangoe provides a depth of expertise to ensure that we are paying what we are supposed to pay on time.

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