---
description: Learn more about Softdial Contact Center price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Softdial Contact Center Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Softdial Contact Center](/software/27969/softdial-contact-center)

# Softdial Contact Center

Canonical: https://www.capterra.co.za/software/27969/softdial-contact-center

> Flexible Cloud Contact Center Software Platform sold globally as CCaaS, \& to enterprises. Fully blended omnichannel, quick deployment.
> 
> Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Softdial Contact Center?

CCaaS, Large Contact Centers, Enterprises, Hosted/Cloud Service Providers, Value Added Resellers, Integration Partners.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 4 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Sytel
- **Founded**: 1994

## Commercial Context

- **Starting Price**: US$0,01
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Flexible - purchase or rent, per concurrent user or per connected minute.
- **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United Kingdom, United States

## Features

- Activity Dashboard
- Alerts/Escalation
- Automatic Call Distribution
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Computer Telephony Integration
- Contact Management
- Customer History
- Email Management
- IVR
- Inbound Call Center
- Interaction Tracking
- List Management
- Live Chat
- Multi-Channel Communication
- Multiple Scripts
- Outbound Call Center
- Phone Key Input
- Predictive Dialer
- Queue Management
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Text to Speech
- Third-Party Integrations
- VoIP
- Voice Mail
- Workflow Management

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software)

## Related Categories

- [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software)
- [IVR Software](https://www.capterra.co.za/directory/30231/ivr/software)
- [Telephony Software](https://www.capterra.co.za/directory/30084/telephony/software)
- [Predictive Dialer Software](https://www.capterra.co.za/directory/30597/predictive-dialer/software)
- [Cloud Communication Platform](https://www.capterra.co.za/directory/31362/cloud-communication-platform/software)

## Alternatives

1. [Bitrix24](https://www.capterra.co.za/software/113540/bitrix24) — 4.2/5 (984 reviews)
2. [JustCall](https://www.capterra.co.za/software/157853/justcall) — 4.1/5 (223 reviews)
3. [Five9](https://www.capterra.co.za/software/132405/five9) — 4.2/5 (481 reviews)
4. [LeadDesk](https://www.capterra.co.za/software/130134/leaddesk) — 4.8/5 (13 reviews)
5. [PhoneBurner](https://www.capterra.co.za/software/134672/phoneburner) — 4.8/5 (176 reviews)

## Reviews

### "Multi-Media Contact Centre - A long-term Sytel partners View" — 5.0/5

> **Pushkar** | *19 January 2021* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Flexibility of deployment options - Cloud, hosted, hybrid-cloud and on-prem.
> 
> **Cons**: Some integration requires 3rd party licences, however this issue is similar to other platforms in this market segment.
> 
> The platform has evolved significantly in recent years and allows integration to 3rd parties without locking with a particular vendor, therefore providing flexibility for the end-user to implement an overall solution that meets their requirements, not only from a functional perspective, but also commercial sense.

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### "Unified Contact Center Solution which is highly configurable to business needs." — 5.0/5

> **Prem** | *02 December 2020* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: . ability to create a custom desktop environment for an agent or supervisor. (Unified Desktop Environment)
. centralised web-based management of the solution including deployment.
. built in industry standard natural language processing (NLP) - conversational AI tool kit.
. ability to migrate a chat session to a video call
> 
> **Cons**: To fully qualify an integration process there may be a reliance on third party licensing such as CRM  integration.
> 
> We have reaped exceptional business value with improved customer experience and customer retentions since deploying a Softdial Contact Center.

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### "A Unified Customer Engagement Platform - Easy to Deploy, Easy to Use" — 5.0/5

> **Shikesh** | *14 December 2020* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: SCC provides a powerful way to design bespoke desktops that suits your agent or supervisor. At a glance, agents can see all sessions in their queue, incoming number (CLI) or text identification like the customers email address, the status of a multi-media session (talking, waiting). Can see if the customer has been waiting for too long for an agent response and full conversation history. In addition, pre-populated fields from various systems ensures agents don’t have to navigate to other application to perform searches thereby saving time and breaking down silos of communication. SCC Agent Desktop can also integrate into and display real-time views of existing CRM or ticketing systems for real-time updates into those source systems.
> 
> **Cons**: To integrate into Third Party systems, you could experience the need to procure licensing for those systems example CRM or Financial. 
While chat or voice have full history of customer conversations, the view is only specific to that channel. It would be nice to see sequential conversational history as it happened across channels in a single view.
> 
> From a technical/architectural perspective,  SCC enables easy web-based command and control of deployment, setup, and upgrades whether you deploy in a public, private or on-premise server estate. The platform offers a flexible way for third parties to consume the SCC API's through SSL and secure WebSocket methods.
From a end-user perspective its very easy to adopt and get going for agents, supervisors or reporting analysts.

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### "View from a system integrator would propose and implement an end to end system for customers" — 5.0/5

> **Rayman** | *02 December 2020* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: - Ease of use
- Ease of understanding the product and architecture
- Simple and self-understanding icon and GUI
> 
> **Cons**: - Inbound skill based routing capability is still behind other vendors
> 
> \- Installation and configuration of the overall system is quite simple and fast
- Campaign creation, modification, deletion and management are very simple
- External resources to support SCC is kept to minimal, therefore less hidden costs

## Links

- [View on Capterra](https://www.capterra.co.za/software/27969/softdial-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/27969/Softdial-Contact-Center/> |
| en-AE | <https://www.capterra.ae/software/27969/softdial-contact-center> |
| en-AU | <https://www.capterra.com.au/software/27969/softdial-contact-center> |
| en-CA | <https://www.capterra.ca/software/27969/softdial-contact-center> |
| en-GB | <https://www.capterra.co.uk/software/27969/softdial-contact-center> |
| en-IE | <https://www.capterra.ie/software/27969/softdial-contact-center> |
| en-IL | <https://www.capterra.co.il/software/27969/softdial-contact-center> |
| en-IN | <https://www.capterra.in/software/27969/softdial-contact-center> |
| en-NZ | <https://www.capterra.co.nz/software/27969/softdial-contact-center> |
| en-SG | <https://www.capterra.com.sg/software/27969/softdial-contact-center> |
| en-ZA | <https://www.capterra.co.za/software/27969/softdial-contact-center> |

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