Propertyware

Propertyware

by Propertyware

Who Uses Propertyware?

Property Management Companies large and small throughout North America looking to manage properties today and grow into the future with an integrated solution.

What Is Propertyware?

Propertyware's cloud-based end-to-end property management software empowers property managers and operators to effectively scale their business with ease. Propertyware's comprehensive platform allows you to post and market vacancies including lead-to-lease functionality and fully integrated tenant screening, tenant and owner portals including online payments, cash and accrual accounting, instant access to custom reports & statements with the flexibility to add custom fields.

Propertyware Details

Propertyware

https://www.propertyware.com/

Founded 2001

Propertyware Pricing Overview

Propertyware does not have a free version and does not offer a free trial. Propertyware paid version starts at US$250,00/month.

Starting Price

US$250,00/month

Pricing Details

$1 per unit per month with $250 minimum

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

Propertyware Features

Real Estate Property Management Software
Billing & Invoicing
Commercial Properties
Contact Management
Credit Check
Expense Management
Insurance Management
Landlord Database
Late Fee Calculation
Lease Tracking
Maintenance Management
Owner Portal
Payment Processing
Portfolio Management
Rent Tracking
Residential Property Management
Tax Management
Tenant Portal
Tenant Tracking
Vacancy Tracking
Website Management
Credit Check
Online Payments
Tax Management
Tenant Portal
Tenant Tracking
Vacancy Management
Website Management

Propertyware Reviews

Showing 5 of 160 reviews

Overall
3,5/5
Ease of Use
3,5/5
Customer Service
3,4/5
Features
3,6/5
Value for Money
3,4/5
Todd O.
CEO
Real Estate, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    3/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2019/05/05

"Propertyware is the best of the class"

Comments: Propertyware makes us more efficient and gives us the ability to communicate with our clients far more easily. We run with a smaller staff needed, and provide a much better product as a result.

Pros: Unlike most software in this space, Propertyware is highly customizable, even having an open API available in its top-tier package. This makes the software flexible based upon your individual processes, rather than having to tailor your processes to work within the software, as is the case with Propertyware's competitors.

Cons: Technical support has improved over the years, but it is still not to the level I would like. No one likes calling tech support and getting someone halfway around the planet reading from a script. This is really my only complaint with Propertyware.

Vendor Response

by Propertyware on 2019/05/10

Hi, Todd. Thank you for submitting a review. We appreciate your feedback. I will share your comments with our Product Support team as well.

Cheers,

Casi
Cassandra Rollins - Sr. Director, Product Marketing
Propertyware

  • Reviewer Source 
  • Reviewed on 2019/05/05
Chris T.
Broker/Owner
Real Estate, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2019/05/11

"Propertyware is great for tech savy users that want a powerful and custom back end solution"

Comments: It has allowed us to advertise features clients love such as the ease of communication and how informed they will be about all aspects of their property. It's like cruise control for property management.

Pros: The transparency it allows our company to have. With great communication tools such as owner/tenant portals, automatic email alerts on numerous activities on a property, text messaging, email and more. Powerful reporting features allows us to satisfy the demands of large investors as well as a single property owner. Support is excellent from our local sales rep to the phone support center.

Cons: Not a very user friendly and intuitive interface. Slow to roll out new features and upgrades.

Vendor Response

by Propertyware on 2019/05/13

Hi, Chris -

Thanks for the positive review! We really appreciate your feedback. Do we have your permission to quote you?

Cheers,

Casi

  • Reviewer Source 
  • Reviewed on 2019/05/11
Michael D.
Marketing Team Leader
Real Estate, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    1/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2018/02/09

"Propertyware is complex and challenging, but provides nearly comprehensive functionality. "

Comments: Our property management company, Royal Rose Properties, literally could not function without it.

Pros: Their "custom fields" option allows you to record just about whatever information you want or need onto every (unit/building/portfolio/contact/work order/lease/vendor/etc./etc.). On top of that, the system is robust enough to then allow you to create reports that provide, filter by, sort by, and otherwise use that custom data, which means it's useful for tracking just about everything. Which is HUGE for a big, complex mess like property management. Also, while their support system is occasionally (not always or even often!) slow, they do always follow through, and they're tenacious about getting to the bottom of problems. Also, they do actually pay attention to and actually (occasionally) implement new-feature requests, which is really rare in my experience and alone makes them awesome.

Cons: It looks like it's from 1990...and it *acts* like it's from 1990. Which is to say there are lots of small, annoying inconsistencies in the way things are treated that add up to a significant headache without ever actually making you feel like any one thing is enough to make you switch services. For example, you can right-click on a link to any property, lease, or contact and open it in a new tab -- but you can't do that for Work Orders; for whatever reason, they're called through Javascript instead of through a URL, *despite HAVING a unique URL* that you can easily link to. So why is that one thing alone unable to be right-click opened? For another example, you can set a pop-up message to show up whenever you view a property/contact/etc, and that works just fine IF you get to that page by clicking a link to the page. But if you've already been to that page and you use the Back button to get to it, the software deposits you at whatever point in the page you were at when you left...and the pop-up is still way back up at the top of the page, so you have to scroll all the way up to close it, then scroll all the way back down to where you actually want to read (because it greys out the whole page when the pop-up pops up.)

  • Reviewer Source 
  • Reviewed on 2018/02/09
Meghan B.
Owner and Rental Manager
Real Estate, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2020/01/21

"You won't regret it."

Comments: Love it. It has smoothed out our processes and has helped us to integrate time saving technology solutions which we would not have had otherwise. Tenant portals, communication trails, time logs on maintenance requests.

Pros: Customer Service. Constant Improvements. Meets me where I am in support of my business functions. It was the first company to offer certain items that I needed to have the software work for my business. Ease of attaching documentation to the customer accounts.

Cons: Trying to create custom reports and customizing the dashboards. It does not promote commercial units online. Financial side of software was not an ideal solution. We reverted to Quickbooks which we have used for 20 years. Needs a better mobile solution (which they are working on as of 1/1/20)

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2020/01/21
Amanda M.
Director of Acquisitions
Real Estate, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2019/08/22

"It's an ok way to manage rentals"

Comments: I prefer appfolio but one of our property managers uses this so we will have to continue.

Pros: I like that it has everything for rentals in one place and helps keep you updated where each rental stands.

Cons: I don't love the formatting or that you can't reply to a notification by email and have it automatically upload in the portal.

  • Reviewer Source 
  • Reviewed on 2019/08/22