---
description: Learn more about eGain Suite price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: eGain Suite Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [eGain Suite](/software/232/egain-suite)

# eGain Suite

Canonical: https://www.capterra.co.za/software/232/egain-suite

> eGain is a leading provider of cloud omnichannel customer engagement solutions, powering digital-first experiences for leading brands.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses eGain Suite?

Banking, financial services, telecom, media, retail, manufacturing, government, health care, utilities, BPO, and others.

## About the vendor

- **Company**: eGain Corporation
- **Founded**: 1997

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Brazilian Portuguese, Danish, Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish
- **Available Countries**: United States

## Features

- Activity Dashboard
- Alerts/Notifications
- Communication Management
- Customer Experience Management
- Customizable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Feedback Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Negative Feedback Management
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Third-Party Integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software)
- [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software)

## Alternatives

1. [Zoho CRM](https://www.capterra.co.za/software/155928/zoho-crm) — 4.3/5 (6964 reviews)
2. [SurveyMonkey](https://www.capterra.co.za/software/32728/surveymonkey) — 4.6/5 (10426 reviews)
3. [Trustpilot](https://www.capterra.co.za/software/169618/trustpilot) — 4.5/5 (1202 reviews)
4. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [Broadly](https://www.capterra.co.za/software/161326/broadly-reviews) — 4.8/5 (336 reviews)

## Links

- [View on Capterra](https://www.capterra.co.za/software/232/egain-suite)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/246090/eGain-Suite/> |
| en-AE | <https://www.capterra.ae/software/232/egain-suite> |
| en-AU | <https://www.capterra.com.au/software/232/egain-suite> |
| en-CA | <https://www.capterra.ca/software/232/egain-suite> |
| en-GB | <https://www.capterra.co.uk/software/232/egain-suite> |
| en-IE | <https://www.capterra.ie/software/232/egain-suite> |
| en-IL | <https://www.capterra.co.il/software/232/egain-suite> |
| en-IN | <https://www.capterra.in/software/232/egain-suite> |
| en-NZ | <https://www.capterra.co.nz/software/232/egain-suite> |
| en-SG | <https://www.capterra.com.sg/software/232/egain-suite> |
| en-ZA | <https://www.capterra.co.za/software/232/egain-suite> |

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