--- description: Learn more about Squaretalk price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.co.za/software/219046/squaretalk-matrix Page: 1 / 6\ Next: [Next page](https://www.capterra.co.za/software/219046/squaretalk-matrix?page=2) > Squaretalk is an all-in-one contact center platform that increases lead engagement, contact rates, team performance and personalization > > Verdict: Rated **4.8/5** by 114 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Squaretalk? Squaretalk’s versatile software suits contact centers of all sizes. It’s perfect for BPOs, customer support units, high-velocity sales teams, telemarketers, insurance or financial institutions, etc. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 114 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Squaretalk - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$25,00 - **Pricing model**: Per User - **Pricing Details**: Squaretalk's Contact Center plans include: - Core tier for $25/user/month for a minimum of 5 users; - Connect tier for $40/user/month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, English, French, German, Hebrew, Italian, Spanish - **Available Countries**: Albania, Algeria, Andorra, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia & Herzegovina, Brazil, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus and 79 more ## Features - 2-Way Messaging - AI/Machine Learning - Activity Dashboard - Agent Interface - Alerts/Notifications - Auto-Dialer - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - Business Process Automation - Call Center Management - Call List Management - Call Logging - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transcription - Campaign Management - Campaign Scheduling - Chat/Messaging - Conferencing - Content Management - Customizable Reports - Dashboard - IVR - Lead Engagement - Lead Management - List Management - Mass Texting - Multi-Channel Communication - Multi-Language - Multi-User Collaboration - Natural Language Processing - PBX - Performance Metrics - Personalization - Predictive Dialer - Quality Management - Queue Management - Recording - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Sales Pipeline Management - Scheduled Messaging - Sentiment Analysis - Virtual Extensions - Voice Mail ... and 26 more features ## Integrations (7 total) - Freshdesk - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - WhatsApp - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Contact Center Quality Assurance Software](https://www.capterra.co.za/directory/33415/contact-center-quality-assurance/software) ## Related Categories - [Contact Center Quality Assurance Software](https://www.capterra.co.za/directory/33415/contact-center-quality-assurance/software) - [Virtual Assistant Tools](https://www.capterra.co.za/directory/33535/virtual-assistant/software) - [Predictive Dialer Software](https://www.capterra.co.za/directory/30597/predictive-dialer/software) - [Auto Dialer Software](https://www.capterra.co.za/directory/30999/auto-dialer/software) - [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software) ## Alternatives 1. [Ringover](https://www.capterra.co.za/software/169627/ringover) — 4.7/5 (884 reviews) 2. [DialedIn CCaaS](https://www.capterra.co.za/software/29589/callcenternow) — 4.8/5 (330 reviews) 3. [Convoso](https://www.capterra.co.za/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 4. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Readymode](https://www.capterra.co.za/software/136728/Readymode) — 4.6/5 (144 reviews) ## Reviews ### "Thumbs up to squaretalk" — 4.0/5 > **Kevin** | *26 February 2026* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Their ease of use, and timely support. Squaretalk has made it easy to understand their platform and to ask for guidance > > **Cons**: The fact you can't run a spam check on more than 30 numbers at a time, leading you to have to check 30, then go to the next 30 and check them, and so forth. > > Squaretalk has made it very for us to ask for help. We appreciate that there is a whatsapp group that replies very quickly ----- ### "Reliable Calling Platform That Helped My Insurance Sales Team Stay Organized" — 4.0/5 > **Venkat** | *20 July 2026* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: My team adapted to the platform fairly quickly, and the call management tools made it simple to monitor ongoing conversations and follow up with potential policyholders. The reporting dashboard gave me a clear picture of agent performance and campaign results, which helped me make better decisions. As a Sales Manager in the insurance industry, I found Squaretalk to be very easy to use after the initial setup. I also think it offers good value for money because it combines calling, reporting, and management features in one platform. The connection quality was generally stable, so our customer conversations were rarely interrupted. > > **Cons**: The learning curve can be a little challenging for new agents who have never worked with a cloud-based calling system before. Some reporting filters could be more flexible, and we experienced occasional internet-related delays during peak business hours, although they were not frequent enough to significantly affect productivity. > > It has improved the way my insurance sales team handles outbound calls, tracks performance, and manages customer interactions. The interface is user-friendly, the reporting tools provide useful insights, and the call management features have made daily operations much smoother. ----- ### "Squaretalk Review - A Decent Tool for Team Communication" — 5.0/5 > **Clara** | *13 August 2026* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Squaretalk's ease of use and seamless integration with our existing workflow are a big plus. I've found it pretty solid for team communication and collaboration. We've been able to streamline our processes and improve productivity, which is a huge benefit for our team. > > **Cons**: One thing that's kind of annoying is the occasional lag when loading large files. It's not a huge deal, but it can be frustrating when you're working under tight deadlines. We've also found the customer support to be a bit slow to respond at times. > > I've had a generally positive experience with Squaretalk, using it regularly for our team's communication and collaboration. It's user-friendly and has helped streamline our workflow, although I've encountered some minor glitches and wish for a few more customization options to enhance its functionality further. ----- ### "Squaretalk Enhanced Customer Satisfaction and Simplified Delivery Support During High Demand" — 5.0/5 > **Radhika** | *22 June 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Delivery enquiries are handled very effectively by the IVR and queue management. The system remains stable and calls are correctly routed from the first ring during busy times. Agents can instantly view order status thanks to the CRM integration. > > **Cons**: Although useful, the reporting email layout could use some polish. The information itself is precise and extremely helpful. > > When customers call regarding deliveries, they anticipate prompt responses. Squaretalk practically eliminated needless transfers and decreased our average handle time. During our busiest quarter, customer satisfaction scores increased and repeat contact rates decreased. ----- ### "A solid choice for remote meetings in the UK" — 4.0/5 > **Jesseica** | *08 August 2026* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: Squaretalk's audio and video conferencing features work well enough for our team's daily stand-ups and catch-up meetings. The screen sharing is pretty solid, and it's easy to schedule meetings on the go. Our team's size is about 15 people. > > **Cons**: The mobile app took a bit to figure out, but once we got the hang of it, it worked well. Not a huge deal, but it would be great if they could add more customization options for the mobile app. Our team's industry is education, and we're based in the UK. > > Overall, I'm quite satisfied with Squaretalk. It's a reliable platform that I've used extensively for regular video conferencing and team collaboration. While there are minor features I wish were more streamlined, the experience has been mostly seamless and efficient, earning it a solid 4-star rating from me. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.co.za/software/219046/squaretalk-matrix?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/219046/squaretalk-matrix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data