7shifts

Who Uses 7shifts?

7shifts is designed specifically for restaurant owners, managers, and employees looking to optimize schedules, streamline communication, and improve efficiency. 7shifts simplifies restaurant life.

What Is 7shifts?

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7shifts empowers restaurants of all sizes to trim labor costs, retain staff, and stay labor compliant with robust scheduling, communication, compliance, and engagement tools. 7shifts helps managers save 5 hours/week on scheduling, minimize call & text chaos with streamlined communication, manage staff on-the-go with free mobile apps, and trim labor costs up to 3% by integrating their POS. Join 250,000+ restaurant pros using 7shifts to simplify their life.

7shifts Details

7shifts

http://www.7shifts.com

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7shifts pricing overview

7shifts does not offer a free trial.


Free Trial

No

7shifts deployment and support

7shifts Features

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7shifts Reviews

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Overall rating

4,7/5

Average score

Ease of Use 4,7
Customer Service 4,7
Features 4,6
Value for Money 4,6

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Jayelynn W.
General Manager
Food & Beverages, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2019/09/05

"Helpful and Easy to Use"

Comments: Overall, it's easy and convenient to use and cheaper than some of the similar apps.

Pros: You can work from the website or from the app which is convenient if you're bouncing between locations. On the website, I can preset shift times for faster scheduling. You can set multiple roles which is beneficial for staff that do multiple things. You can assign an hourly to each role as well, so you can see an approximation of your labor for the week.

Cons: Unfortunately, the preset shift times do not translate over to the app so you do have to manually do it which takes a little more time. Although I have my preference set to get push notifications for almost all the app features, they don't always come through.

Vendor Response

by 7shifts on 2019/09/06

Thanks for the review Jayelynn! We appreciate your feedback and love hearing that 7shifts can help you keep your schedules straight from anywhere. I've passed along your request regarding preset shifts on the app to our mobile development team for further consideration. Thank you!

  • Reviewer Source 
  • Reviewed on 2019/09/05
Leandro U.
Financial
Food & Beverages, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/11/05

"7 Shifts for restaurant schedule Management"

Comments: My managers and employees love it.

Pros: It is easy to use and anybody with a phone can have easy access to their schedule, send messages using it, and letting anybody know about changes. It is a very practical and professional tool for the schedules that we use in our Restaurant. We have the scheduling available on our P/R processor, but we prefer to pay for this service as it is more agile and practical than our P/R company.

Cons: To be honest, I do not have any complaints, but we only use the scheduling module as we have other systems.

Vendor Response

by 7shifts on 2020/11/06

Thanks for the review Leandro! It's great to hear that even though you have the option, you see so much value in 7shifts that it goes above and beyond what is offered to you in your payroll provide. Know that we will always be looking to increase the value of our services for folks like yourself. Cheers!

  • Reviewer Source 
  • Reviewed on 2020/11/05
Susie R.
GM
Food & Beverages, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support
    2 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    1/10
  • Reviewer Source 
  • Reviewed on 2020/04/16

"It’s Okay"

Pros: When choosing the highest cost package, you will have access to the most basic necessary functions. They do not charge base level employees to use the app

Cons: Some functions change without first being informed (although they state that they always inform prior to a change). Their beta testing due diligence leaves something to be desired. If they are unable to duplicate an error even if you can prove it exists, they refuse to fix it saying they are incapable of doing so. They make their customers pay for basic functions through the most costly package I used to use 7ahifts for over 4 years. I was looking at using them again for a different restaurant. However, the salesperson I encountered was a typical salesperson and never talked to me like they cared about the company Where I’m currently employed. Instead I was told stats about how I wouldn’t find a program cheaper, that they weren’t gouging those who wanted the basic functions I pointed at, and multiple other aspects in which I was wrong. When I pointed that out, he proceeded to raise his voice at me, chuckled and attempted to carry on I hung up on him at that point of the conversation I would have never signed a contract with this individual. Hopefully other sales reps actually care about potential customers

Vendor Response

by 7shifts on 2020/04/22

Hi Susie,

Thanks so much for your comment. We really appreciate your candid feedback so we can make the 7shifts experience better for all users, and we're sorry to hear your experience was less than ideal.

As a product that is growing and evolving every day, our pricing has changed a lot since you would have first started using 7shifts 4 years ago, but we would like to see what we can do to make 7shifts work for the restaurant you are currently working in. Please drop us a line at [email protected] and we will see what we can do to offer a solution the meets the needs of your business.

In regards to your interactions with a member of our team, I have flagged this to our management team to ensure that we provide everyone the same high level of service that we ourselves would expect.

We apologize if your experience was less than ideal and really take that to heart. We hope that in the future we can earn back the trust you have placed in our business.

  • Reviewer Source 
  • Reviewed on 2020/04/16
Christian H.
Operations Manager
Food & Beverages, 201-500 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    3 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2020/09/24

"7Shifts Review"

Comments: Overall, 7Shifts has been the best restaurant scheduling software that I've personally used. If I'm being very honest the bar wasn't particularly high, none the less I'm very satisfied. The insight into staff trends such as engagement and enthusiasm is great. As is the forecasting for scheduling.

Pros: Both the UX & UI on 7Shifts are lightyears ahead of any other restaurant scheduling software that I've encountered. That's most critical in having hourly employees engage and use the software.

Cons: We had some issues with POS integration. Granted we use Aloha which isn't the greatest, but importance of POS makes that a harder thing to change so I'd like to see the scheduling software be the more nimble and adaptive one. Announcements and messaging can be clunky to load—especially on mobile.

Vendor Response

by 7shifts on 2020/10/19

Thanks for the review Christian! We've happy to hear that 7shifts is the best scheduler you have ever used. We also really appreciate the feedback on your POS integration. I have instructed your Success Manager to reach out to you to see if there is anything that can be done to make this better for you. Cheers!

  • Reviewer Source 
  • Reviewed on 2020/09/24
Joshua C.
General Manager
Restaurants, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    3 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2020/11/12

"Great system and developing nicely"

Comments: Customer service as always been a pleasure. Not a big fan of continual prompts every time I log in for feedback or sales pitches but overall a real solid system.

Pros: During the time that we have used this software, there have been wonderful developments and rollouts that nicely enhance our operation. Keep up the good work!

Cons: It was very basic to begin with. Coming along nicely and will likely be the best product if they keep it up.

Vendor Response

by 7shifts on 2020/11/18

Thanks for the review Joshua. You can rest assured that we will always be working to improve 7shifts and ensure that it's the best solution for restaurateurs like you.

  • Reviewer Source 
  • Reviewed on 2020/11/12