Homebase

Who Uses Homebase?

Homebase serves small (but mighty) businesses: restaurants and cafes, retail shops, salons, gyms, home and repair businesses, nonprofits, medical teams, and more - really anyone with hourly employees.

What Is Homebase?

Homebase makes work easier for 100,000+ small (but mighty) businesses with everything they need to manage an hourly team, including employee scheduling, time clocks, messaging, hiring, onboarding, compliance, budgeting, and more. Homebase helps the busiest businesses save time and do less paperwork. Build schedules in minutes and instantly share them, track hours, breaks and overtime on multiple devices, keep your team in sync, and manage labor costs. Learn more at https://joinhomebase.com.

Homebase Details

Homebase

https://joinhomebase.com/

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Homebase pricing overview

Homebase does not offer a free trial.


Free Trial

No

Homebase deployment and support

Homebase Features

Vendor has not completed this information.

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Homebase Alternatives

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Homebase Reviews

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Overall rating

4,6/5

Average score

Ease of Use 4,6
Customer Service 4,5
Features 4,5
Value for Money 4,6

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Kevin T.
Recruiter
Internet, 1 001-5 000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2019/01/03

"Great system for employee time tracking."

Comments: Great experience! US-based representative whom were very kind, understanding and WILLING AND READY to resolve any and all issues when I needed to call to resolve the only issue I’ve ever had.

Pros: Homebase is extremely easy to set up employee time clock which happens to be free if your business has a single location and with a single location you may set it up for unlimited employees. For a small business owner where every dollar and cent matters, it’s a no brainer. A business owner may assign or allow the employee to set up their clock in and out code. Also, it may be set to take a photo of the employee during the clock in and out sessions to help or eliminate other employees from clocking in and out for them. Homebase offers an iPad, iPhone and an android app. You may also use your device's browser. We downloaded the app, installed it on an iPad for our employees to clock in and out on. The administrator has 100% access via web browser login. There’s also a feature which allows employees to clock in and out in the field which would geo-tag the location of the clocking activities.

Cons: Not a lot a negative things to say. This software is best if you have multiple employees who may have a staggered schedule. Example: an employee opens, then you have a mid day shift, then a closer. You also have many employees that may be out in the field. geo-tag is not the best choice for a single entrepreneur who’s trying to track their time, set up easier ways to do so.

  • Reviewer Source 
  • Reviewed on 2019/01/03
Matt K.
Administrator
Medical Practice, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2020/03/05

"Homebase"

Comments: When we first launched we had a programming issue where the time clock would crash once a day. The team at Homebase was quick to address the issue and put us in contact with the development team who got us on a beta version of the next release. This fixed our issue and the team at Homebase was responsive and open to feedback as we previewed the upcoming release. I have had representatives from Homebase reach out to my multiple times for feedback on their products. It is refreshing to see a company openly solicit feedback from their user base in an effort to improve their product. Every interaction I have had with their staff has been positive.

Pros: Homebase has been the perfect time clock system for our business. It was easy to configure and with the entire system web based I can monitor our staffing when I am off site. We use a wall mounted iPad to clock in and out which was less expensive than many physical time clocks. My staff has enjoyed having access to their Homebase dashboard where they can easily review their punches/total hours. One of the best features is the ability to specifically define your pay periods. Many systems only offer weekly, biweekly, or monthly with no customization of dates. Homebase allows complete customization for when you would like you pay periods to start and end. I have also used their hiring tool. It is by far and away the easiest tool I have used to publicly post to multiple job sites at once. It is very straight forward and has been a great resource in helping us in our hiring.

Cons: I don't have any cons. It is a quality product and the team at Homebase has been quick to respond to any issues we have had.

  • Reviewer Source 
  • Reviewed on 2020/03/05
Cheena N.
Client Services Manager
Health, Wellness & Fitness, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 2020/10/19

"Good for manager"

Comments: Overall, it is a good mangement tool and have great reporting capabilities.

Pros: I like that schedules are showing in tables that is very organized.

Cons: I hope there is a way to put in the hours I need covered by a certain department and it will show if I have holes in the schedule. There is also no way put in bonuses, it is showing I can put tips but I would like to be able to put specific bonus type.

  • Reviewer Source 
  • Reviewed on 2020/10/19
David C.
President
Financial Services, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    1 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 2020/04/27

"I've never seen so many bugs...."

Comments: Bad,bad,bad. Customer service is responsive but there are just soooo many bugs with this software.

Pros: Very easy to use. The user interface is very simple and easy to navigate.

Cons: I feel like this is a beta software that should not have been rolled out yet. We have been using it for a week and have had issues every day since we started using it. Basic things that you think should just work doesn't work.
Example: All my employees have a 1 hour, unpaid lunch everyday. They clock in and clock out on this required one hour lunch but Homebase is still counting it in their total hours. So know I ma getting alerts that they all have overtime but they actually don't because Homebase is not calculating hours correctly.
So there have been several little things (Bugs) that I have found every day since using Homebase. I contact customer support and they tell me that they will pass it on to their product team.
This may sound harsh but the product team really should have tested this software more before rolling it out. Makes me question all the reviews I am seeing on here. All the bugs have been on basic functions.

Vendor Response

by Homebase on 2020/04/30

Hi David -

We are so sorry to hear you've been having issues your Homebase account. This is not the experience we want our customers to have. Our head of technical support has just emailed you to see if we can remedy these issues for you. If you have any further issues, please reach out to me directly at [email protected] Looking forward to getting these issues resolved for you, and so sorry again for all the challenges here.

- Ryan

  • Reviewer Source 
  • Reviewed on 2020/04/27
Chris S.
Owner
Hospitality, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/09/16

"I love Homebase and recommend it to other business owners"

Comments: I love it. I recommend it all the time to other Camp Bow Wow owners. Whether or not you know it, Homebase is utilized by many many Camp Bow Wow owners and all always speak highly of your product.

Pros: Everything. For starters, it's very user friendly. I also love the scheduling, time sheet integration, PTO, chat/messaging, integration w/ Clover is HUGE. Having the COVID checklist when clocking in is also a great addition.

Cons: Homebase has some small glitches or bugs here and there but we look past that. For instance, although it's been a month or two now that I've heard an employee speak about this, Homebase does not always give you a notification when you receive a chat message.

  • Reviewer Source 
  • Reviewed on 2020/09/16