--- description: Learn more about Chowly price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Chowly Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Restaurant Management Software](/directory/20026/restaurant-management/software) > [Chowly](/software/212043/chowly) # Chowly Canonical: https://www.capterra.co.za/software/212043/chowly Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/212043/chowly?page=2) > Through an all-in-one digital ordering platform, Chowly helps restaurants of all sizes operate their off-premise business. > > Verdict: Rated **2.7/5** by 26 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **2.7/5** | 26 Reviews | | Ease of Use | 3.4/5 | Based on overall reviews | | Customer Support | 2.5/5 | Based on overall reviews | | Value for Money | 2.8/5 | Based on overall reviews | | Features | 3.3/5 | Based on overall reviews | | Recommendation percentage | 40% | (4/10 Likelihood to recommend) | ## About the vendor - **Company**: Chowly ## Commercial Context - **Pricing model**: Per Feature (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Online Ordering - Restaurant POS ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Restaurant Management Software](https://www.capterra.co.za/directory/20026/restaurant-management/software) ## Related Categories - [Restaurant Management Software](https://www.capterra.co.za/directory/20026/restaurant-management/software) - [Restaurant POS Software](https://www.capterra.co.za/directory/30603/restaurant-pos/software) - [Online Ordering Systems](https://www.capterra.co.za/directory/32698/online-ordering/software) ## Alternatives 1. [Restroworks](https://www.capterra.co.za/software/142877/restroworks) — 4.9/5 (568 reviews) 2. [Owner.com](https://www.capterra.co.za/software/1039701/owner) — 4.7/5 (96 reviews) 3. [Square Point of Sale](https://www.capterra.co.za/software/154907/square-point-of-sale) — 4.6/5 (3021 reviews) 4. [Toast POS](https://www.capterra.co.za/software/136301/toast-pos) — 4.2/5 (549 reviews) 5. [StoreKit](https://www.capterra.co.za/software/203009/sk-takeaway) — 4.9/5 (107 reviews) ## Reviews ### "Courteous but incapable" — 1.0/5 > **Burhan** | *10 December 2025* | Restaurants | Recommendation rating: 0.0/10 > > **Pros**: Sales and Onboarding staff were very courteous and professional. Onboarding meetings were held every couple of weeks and were pleasant. > > **Cons**: Their product is sub par with a lot of bugs and glitches, their customer support is inadequate and although courteous very incapable. > > The experience was very frustrating, and after a month of back and forth decided to break away, and just pay the rest of the contract rather than tough it out. The losses from lost orders and customer complaints were much greater than the cost of the contract. ----- ### "Buyer Beware\! You will lose money and sales\!" — 1.0/5 > **Gregory** | *20 December 2024* | Restaurants | Recommendation rating: 0.0/10 > > **Pros**: Easily integrates into your POS. This is the ONLY positive I can say at the moment. > > **Cons**: Terrible customer support. Poor service. Does not refund even when you follow their 30 day cancellation requirement. > > To anyone in the restaurant business.... Do NOT use Chowly for your third party integration. Their system is glitchy and cost us hundreds of dollars in food that they did not charge for, even though our POS system that they integrate with had the correct pricing. They gave away FREE FOOD by not charging for items on our Third Party platforms. We did not catch it for several weeks, and after multiple attempts to resolve with Customer service, they ignored all messaging and would close our support cases without resolution. This prompted us to cancel our subscription, which we gave them a month's notice. They STILL charged us for this month and refuse to give us credit or answer any support emails regarding the charge. Do not give them your business\! Please spread the word\! \#chowly \#crooks \#shadybusiness ----- ### "Eliminate multiple tablets/mistakes in restaurant" — 4.0/5 > **Verified Reviewer** | *04 February 2021* | Restaurants | Recommendation rating: 9.0/10 > > **Pros**: The ability to directly insert orders into our online ordering system instead of having restaurant workers transferring orders coming in from tablets to the POS system. The manual entry not only takes time, but also introduced many human errors. Chowly eliminates these errors. > > **Cons**: The API was not supportive of the version of Ruby on Rails our app runs on (3.2), so we had to build an SDK from scratch. This is complicated and required consistent maintenance. > > It took a while to get the SDK fully tested and up and running and we're still perfecting the data coming through, but overall our restaurants have loved the elimination of tablets, giving them more room in the kitchen and reducing time and errors. ----- ### "Best company I have had the pleasure of partnering with\!" — 5.0/5 > **Eduardo** | *10 March 2023* | Restaurants | Recommendation rating: 10.0/10 > > **Pros**: Integración with other app made simple. > > **Cons**: To be honest. The company is growing but to be able to have more techs. ----- ### "Has great features but the customer support is lacking and extreamly slow. Lost Countless orders" — 2.0/5 > **Tim** | *12 August 2020* | Restaurants | Recommendation rating: 1.0/10 > > **Pros**: It will enter all your to-go orders into your pos automatically. > > **Cons**: Well, the customer service is horrible. I switched to them when covid started after spending a TON of time making all menus online to be the same, as they asked for it. I paid an employee and took my own time for about 2 weeks to get everything perfect, including pictures. So about a week ago I discover that ALL PICTURES for postmates are gone. I know they were there as I did it myself. So I call post-mates and they tell me that Chowly integrated and took over my menu. So I call to be told by a rep on the phone... you should have receive an email about the pictures. I then started to ask, what restaurant do you know that does not use pictures on their online menu. Then I was told that they messed something up and that they are super sorry. Someone will get ahold of me soon. The next day almost end of day I call in again, no call to me. This time I am told more info and that there is a new service that will update all my online to-go menus. I said OK lets do it.. then I am told my account rep has to call me... so I said lets do it.. Next day... no call.. I call in and I am told another excuse.. I am not really thrilled at this point. Now I want to be clear. I have a case number from the first day I relized what has happened... Gave the case number each time and still 3 days later... no call... So sad... They have one job... > > Not good... Slow company.. They do not take any pride in getting things done. and they don't own up to a mistake. If I had been responsible, I would have taken a "new" customer that is being worked on and put them aside to get a current customer back up and running when it was Chowly that messed up... Not too difficult to figure out a fix on this one... and you tell me you have software to do it automatically. Pick the phone up, call the guy that can do it, tell him that you got a problem that happens and the company needs to fix it.. I bet it can be fixed in under an hour.. (4 days later at this point minimum and who really knows how long) So from one business owner to another, know what you are getting into, and I am going to shop around to see what else is out there now.. And that sucks. But so does loosing countless of orders during a time when I am doing all I can to keep as many employees as I can and we are still loosing money... This is not fair in my option. Do the right thing... and I cant even get a "manager" or someone to call me back about this 3 days so far... day 4 is in the morning as they will not call me at 10:31pm tonight.. just saying.. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/212043/chowly?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/212043/chowly) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data