--- description: Learn more about TimelinesAI price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TimelinesAI Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [TimelinesAI](/software/211597/timelinesai) # TimelinesAI Canonical: https://www.capterra.co.za/software/211597/timelinesai Page: 1 / 6\ Next: [Next page](https://www.capterra.co.za/software/211597/timelinesai?page=2) > Centralize multiple WhatsApp numbers, sync with your CRM, and add automation, campaigns, AI replies, and analytics for faster teams. > > Verdict: Rated **4.6/5** by 116 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses TimelinesAI? Sales, customer success, and support teams at SMB and mid-market companies; agencies and services businesses using individual WhatsApp numbers who need CRM syncing, shared-inbox collaboration, automat ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 116 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Initech ## Commercial Context - **Starting Price**: US$25,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: All plans are priced per user seat. Each seat allows one user to connect a single WhatsApp account. If you need to connect multiple WhatsApp accounts at the same time, you’ll need the same number of seats as accounts. Custom plans are available for larger teams under the Business plan. Discounts are offered for annual subscriptions. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, German, Hebrew, Portuguese, Russian, Spanish, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Autoresponders - CRM - Chat/Messaging - Contact Management - Interaction Tracking - Lead Management - Multi-Channel Communication - Personalization - Reporting & Statistics - Segmentation - Third-Party Integrations - Workflow Management ## Integrations (13 total) - ChatGPT - Close - HubSpot CRM - HubSpot Marketing Hub - Make - Pipedrive - Salesforce Platform - Slack - Zapier - Zendesk Suite - Zoho CRM - Zoho Flow - monday.com ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software) - [CRM Software](https://www.capterra.co.za/directory/2/customer-relationship-management/software) - [Customer Communications Management Software](https://www.capterra.co.za/directory/31002/customer-communications-management/software) ## Alternatives 1. [Zoho CRM](https://www.capterra.co.za/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.co.za/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.co.za/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [HubSpot CRM](https://www.capterra.co.za/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 5. [Kylas Sales CRM](https://www.capterra.co.za/software/210630/kylas) — 4.8/5 (573 reviews) ## Reviews ### "Best App - cant go wrong\!" — 5.0/5 > **Cara** | *19 June 2025* | Human Resources | Recommendation rating: 10.0/10 > > **Pros**: ⭐️⭐️⭐️⭐️⭐️ Exceptional Service and Great Value\! I had a fantastic experience with Timelines A. From start to finish, their service was professional, reliable, and efficient. The team was attentive, communicative, and clearly committed to delivering quality results. The pricing was very reasonable for the level of service provided — great value for money. It’s refreshing to work with a business that is not only good at what they do but also honest and easy to deal with. Highly recommend Timelines A to anyone looking for excellent service at a fair price. A great business all around\! > > **Cons**: Nothing - really a seamless and effort app to use. Cant say anything negative about this product. Would highly recommend. ----- ### "Brilliant integrations with CRM and lead acquisition systems." — 5.0/5 > **Mark** | *19 February 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Reasonably simple to use and integrates incredibly well with my Pipedrive CRM system and also ChatGPT. > > **Cons**: Genuinely nothing. I actually can't fault the product; there's nothing I'd change. Apart from perhaps making it free. :-) > > I use TimelinesAI to integrate into my business WhatsApp. I have this WhatsApp hooked into my CRM system and also ChatGPT. This means that anytime I receive a message on WhatsApp, a record is entered into my CRM system to follow up with that enquiry manually. However, the ChatGPT integration means that WhatsApp most frequently will have a communication with that lead and gently guide them towards booking a discovery call with me. when the lead is ready, TimelinesAI (integrating with WhatsApp) then sends them a booking link. I also use TimelinesAI with my Meta ads. Because TimelinesAI has a Zapier integration, I can ensure that every time a new lead comes in from a Meta advert, that lead is sent an immediate WhatsApp message and a conversation is started. It makes such a huge difference to marketing, using immediate responses like this. ----- ### "Simple, Affordable, and Powerful Tool for WhatsApp" — 5.0/5 > **Francisco** | *08 August 2025* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: What I liked the most about TimelinesAI is its flexibility and how simple it is to use and integrate with other tools. The learning curve is very low, which makes onboarding easy for the entire team. Also, its affordable pricing makes it a great option for businesses that need to manage multiple WhatsApp conversations without breaking the budget. > > **Cons**: So far, I haven’t found any major downsides. Perhaps they could offer more visual customization options on the dashboard, but in terms of core functionality, it delivers everything we need. > > My overall experience has been very positive. TimelinesAI effectively solved our need to manage multiple WhatsApp numbers in one place. It has simplified client communication and helped us save both time and money. It’s a very intuitive solution that I would definitely recommend. ----- ### "Work in progress - could be really good." — 3.0/5 > **Greg** | *22 September 2025* | Real Estate | Recommendation rating: 5.0/10 > > **Pros**: Nice interface to start with.... Does integrate with Zoho, although this is not as easy as expected. > > **Cons**: Was supposed to integrate with Zoho. This isnt easy to manage - it requires you to enter your messages in a fiddly JSON format and let to fails. Not able to save messages on the app. Misleading on the amount of messages that can be sent. Doesn't seem to sync identifiable data like names to the app, which makes it difficult to use. Created some ghost accounts in Zoho, for accounts that were already there and used to message in timelines > > A bit of a challenge, considering it was supposed to make life easier. It feels like the product is a bit of a work in progress ----- ### "A Powerful WhatsApp Tool for Team Collaboration and Customer Communication" — 5.0/5 > **Casper** | *17 December 2025* | Real Estate | Recommendation rating: 7.0/10 > > **Pros**: TimelinesAI is a reliable and user-friendly WhatsApp tool that works especially well for teams managing a high volume of conversations. The platform makes it easy to connect multiple WhatsApp accounts and centralize all chats in one shared inbox. This improves visibility, collaboration, and response times across the team. > > **Cons**: Shared inbox makes team collaboration very efficient •Useful features for tagging, assigning, and tracking conversations •Works smoothly with WhatsApp Web without complex technical requirements •Good value for money for small to medium-sized teams > > •Mobile experience is functional but less powerful than desktop •Longer trial version can be helpfull. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.co.za/software/211597/timelinesai?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/211597/timelinesai) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Structured Data