--- description: Learn more about TrueReview price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TrueReview Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Feedback and Reviews Management Software](/directory/31024/review-management/software) > [TrueReview](/software/210085/truereview) # TrueReview Canonical: https://www.capterra.co.za/software/210085/truereview Page: 1 / 7\ Next: [Next page](https://www.capterra.co.za/software/210085/truereview?page=2) > TrueReview is an easy-to-use, all-in-one tool that helps businesses quickly collect, manage, and respond to customer feedback. > > Verdict: Rated **5.0/5** by 150 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses TrueReview? TrueReview is ideal for businesses of all sizes across various industries aiming to enhance online reputation, boost customer satisfaction, and drive growth through effective review management. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 150 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: TrueReview - **Founded**: 2019 ## Commercial Context - **Starting Price**: US$49,00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Free 14-day trial included with all plans. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Campaign Management - Customer Experience Management - Dashboard - Engagement Tracking - Hashtag Tracking - Keyword Tracking - Negative Feedback Management - Response Management - Review Monitoring - Review Notification - Review Request - Review Sharing - Sentiment Analysis - Social Media Integration - Social Sharing ## Integrations (1 total) - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Feedback and Reviews Management Software](https://www.capterra.co.za/directory/31024/review-management/software) ## Related Categories - [Feedback and Reviews Management Software](https://www.capterra.co.za/directory/31024/review-management/software) - [Reputation Management Software](https://www.capterra.co.za/directory/30750/reputation-management/software) ## Alternatives 1. [Trustpilot](https://www.capterra.co.za/software/169618/trustpilot) — 4.5/5 (1202 reviews) 2. [Birdeye](https://www.capterra.co.za/software/152997/birdeye) — 4.7/5 (702 reviews) 3. [GiveMe5.ai](https://www.capterra.co.za/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 4. [Okendo](https://www.capterra.co.za/software/176189/okendo) — 4.9/5 (223 reviews) 5. [rater8](https://www.capterra.co.za/software/177794/rater8) — 5.0/5 (181 reviews) ## Reviews ### "Great for Building Reputation Across Multiple Locations\!" — 5.0/5 > **Julia** | *02 March 2026* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: Not only is it easy to build review request campaigns for customers across unique locations, but the reporting functionality helps me show growth and ROI to leadership. > > **Cons**: I genuinely do not have a con to share about my experience with TrueReview. We made the switch from a competitor a few years ago due to their limited scalability and outrageous price increases. TrueReview not only has improved our visibility into our online reputation, but they have saved us money in our marketing budget. > > As our law firm continues to scale into new territories, it's important for us to establish credibility and trust with potential new clients. The most effective and authentic way to do that is through testimonials. We are thankful for TrueReview's assistance in helping reach new clients through the growth of our online reviews. ----- ### "Don't stop. Get it\! Get it\! TrueReview's the answer." — 5.0/5 > **Cameron** | *02 March 2026* | Building Materials | Recommendation rating: 10.0/10 > > **Pros**: Where have you been all my life?\! TrueReview has been a seamless transition and upgrade from our previous review gathering platform. The value for our company with over 20 branches has proven itself in efficiency, customer response, and especially in customer support\! Any question was answered quickly by team members- and our new account was up and running in a fraction of the time we estimated. We've implemented the API to post reviews to our website- also seamless. We are thrilled with this feature-rich, budget friendly review platform\! > > **Cons**: There is not a single issue we've encountered that would lower our opinion of the TrueReview platform. > > Fantastic platform, service, and design\! From setup to onboarding our sales team, the entire TrueReview experience has been a breeze\! ----- ### "Great service\!" — 5.0/5 > **addison** | *27 April 2025* | Automotive | Recommendation rating: 2.0/10 > > **Pros**: Easy to use, and help is always just a click away for any questions you have, or anything you need help with\! > > **Cons**: Price, even though it is competitive and reasonable. Getting positive reviews is priceless for my business. > > Very user friendly and easy to use. Looks more professional using this to ask for reviews ----- ### "True Review is perfect for multi-location companies." — 4.0/5 > **Tyler** | *04 March 2026* | Construction | Recommendation rating: 10.0/10 > > **Pros**: True Review is the perfect solution for my company and is super affordable. We are using it across multiple locations and companies. The ability to email and text has been incredibly valuable. > > **Cons**: The Zapier integrations have been iffy. We linked our QBO, but sometimes the phone number appears, and sometimes it does not, which means no text goes out. > > Their care team is super good; they hop on a call anytime I have any questions or needs. They really thought the system out, and I appreciate it a lot. ----- ### "TrueReview Customer Reputation" — 5.0/5 > **Shirin** | *02 March 2026* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: I like the UI and the text and email feature that clients get after their service. It helps us manage client retention and customer satisfaction scores. > > **Cons**: The setup was difficult, and we had to use Zapier as well to achieve the end-to-end setup we expected for customer outreach and workflow. > > Overall, our experience with TrueReview has been outstanding. The platform has been incredibly effective at helping generate more positive reviews while also creating a smoother feedback process for our customers. One of the biggest advantages is that it gives businesses the opportunity to address any concerns privately before they turn into public reviews. This allows us to proactively resolve issues, improve the customer experience, and demonstrate that we genuinely care about feedback. Instead of reacting after the fact, we are able to engage, respond, and make things right in real time. I have implemented TrueReview for three different clients, and each one has seen meaningful improvements in both their online reputation and customer satisfaction. They consistently mention how easy the system is to use and how much value it adds to their overall customer communication strategy. I would absolutely recommend it to any business looking to strengthen their online presence and build stronger relationships with their clients. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.co.za/software/210085/truereview?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/210085/truereview) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data