---
description: Learn more about 20X price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: 20X Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Healthcare CRM Software](/directory/30976/healthcare-crm/software) > [20X](/software/205920/20x)

# 20X

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> Our CRM streamlines booking, timesheets, compliance, recruitment, invoicing, and payroll, all through a branded worker app for agencies
> 
> Verdict: Rated **4.4/5** by 7 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses 20X?

Nursing \& Care Agencies
Nurse Supply Agencies
Temporary Staffing Agencies

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 7 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Crown Software Solutions
- **Founded**: 2020

## Commercial Context

- **Pricing model**: Per User
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United Kingdom, United States

## Features

- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Automated Scheduling
- Billing & Invoicing
- CRM
- Calendar Management
- Candidate Management
- Compliance Management
- Contact Management
- Document Management
- Employee Management
- HIPAA Compliant
- Job Posting
- Messaging/Shift Dispatching
- Mobile Access
- Multi-Location
- Online Scheduling
- Overtime Calculation
- Payroll Management
- Reminders
- Reporting & Statistics
- Scheduling
- Self Service Portal
- Shift Scheduling
- Shift Swapping
- Skills Tracking
- Timesheet Management
- Vacation/Leave Tracking

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Healthcare CRM Software](https://www.capterra.co.za/directory/30976/healthcare-crm/software)

## Related Categories

- [Healthcare CRM Software](https://www.capterra.co.za/directory/30976/healthcare-crm/software)
- [Staffing Agency Software](https://www.capterra.co.za/directory/31575/staffing-agency/software)
- [Workforce Management Software](https://www.capterra.co.za/directory/30210/workforce-management/software)
- [Medical Scheduling Software](https://www.capterra.co.za/directory/30027/medical-scheduling/software)
- [Nurse Scheduling Software](https://www.capterra.co.za/directory/31835/nurse-scheduling/software)

## Alternatives

1. [ShiftWizard](https://www.capterra.co.za/software/178376/shiftwizard) — 4.4/5 (723 reviews)
2. [ShiftCare](https://www.capterra.co.za/software/1016141/shiftcare) — 4.6/5 (144 reviews)
3. [Connecteam](https://www.capterra.co.za/software/153140/connecteam) — 4.6/5 (5058 reviews)
4. [Entire OnHire](https://www.capterra.co.za/software/156247/entirehr) — 4.8/5 (15 reviews)
5. [QGenda](https://www.capterra.co.za/software/90628/qgenda) — 4.2/5 (68 reviews)

## Reviews

### "Essential Workforce Tool for Healthcare Agencies" — 4.0/5

> **Manisha Jain** | *21 January 2025* | Hospital & Health Care | Recommendation rating: 8.0/10
> 
> **Pros**: The software has been a game-changer for our healthcare agency, streamlining workforce management, ensuring compliance, and improving overall efficiency. Its user-friendly design, seamless integration with other systems, and scalability make it an ideal solution for agencies of any size. The reporting tools simplify meeting regulatory requirements, while the responsive support team ensures we can focus on delivering quality healthcare services. It's a reliable and valuable asset for optimizing operations.
> 
> **Cons**: Upcoming features will add benefit in smoother communication

-----

### "Good Recruitment Software" — 4.0/5

> **Emanuel** | *10 October 2024* | Mental Health Care | Recommendation rating: 2.0/10
> 
> **Pros**: It is very good for for initial shortlisting stage, and for collecting staff documents and trainings. Good for keeping up with compliance for staff.
> 
> **Cons**: There are no training videos so we can learn the software in our own time. Some of the features are not user friendly, not easy to use with training.
> 
> Overall we have been happy with the software, although we are not using it's full capabilities and features.

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### "Onboarding and Compliance Checks" — 3.0/5

> **Rajvi** | *17 June 2025* | Staffing & Recruiting | Recommendation rating: 8.0/10
> 
> **Pros**: The dedicated staff team who were available for support round the clock. This made a difference especially whilst the portal was being developed. It's easy to navigate once you have had the training and the team are always there to help. Especially Pavi \& Vincy.
> 
> **Cons**: There wasn't anything that I could fault. Though the app was being developed at the time we joined, it offered more than what we needed at the time.
> 
> Our experience of using 20x has been positive. The support that was available throughout using the portal made a huge difference.

-----

### "Great CRM with Excellent Support" — 5.0/5

> **Janki** | *10 October 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Outstanding\! The support team is quick to respond and genuinely helpful. They made the onboarding process smooth and continue to provide exceptional assistance.
> 
> **Cons**: Sometimes the system can feel a bit slow when handling large amounts of data, and a few features could be more customizable. However, the support team is always quick to help, so it hasn’t been a big issue.
> 
> Great Experience and Service. The interface is clean and intuitive.
It’s easy to access, update, and manage records in real time.

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### "excellent team" — 5.0/5

> **lingareddy** | *07 May 2025* | Staffing & Recruiting | Recommendation rating: 10.0/10
> 
> **Pros**: we are using this software from years, all the features are amazing and all about the support, i mainlly feel the support is excellent and very good
> 
> **Cons**: all staff are very good trained and respond within minuts, these people are amazing
> 
> all appp features are very good, no company will respond in minutes

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## Links

- [View on Capterra](https://www.capterra.co.za/software/205920/20x)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/205920/20X/> |
| en-AE | <https://www.capterra.ae/software/205920/20x> |
| en-AU | <https://www.capterra.com.au/software/205920/20x> |
| en-CA | <https://www.capterra.ca/software/205920/20x> |
| en-GB | <https://www.capterra.co.uk/software/205920/20x> |
| en-IE | <https://www.capterra.ie/software/205920/20x> |
| en-IL | <https://www.capterra.co.il/software/205920/20x> |
| en-IN | <https://www.capterra.in/software/205920/20x> |
| en-NZ | <https://www.capterra.co.nz/software/205920/20x> |
| en-SG | <https://www.capterra.com.sg/software/205920/20x> |
| en-ZA | <https://www.capterra.co.za/software/205920/20x> |

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