---
description: Learn more about Serviceware Processes price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Serviceware Processes Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Serviceware Processes](/software/204937/serviceware-processes)

# Serviceware Processes

Canonical: https://www.capterra.co.za/software/204937/serviceware-processes

> Serviceware Processes is a flexible, AI-driven ITSM engine for IT Service and Enterprise Service Management
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Serviceware Processes?

IT departments in all verticals requiring an integrated service model, comprehensive ITSM functionalities including service catalogue and an excellent service experience choose Serviceware Processes.

## About the vendor

- **Company**: Serviceware
- **Location**: Idstein, Germany
- **Founded**: 1998

## Commercial Context

- **Starting Price**: €75,00
- **Pricing model**: Other (Free Trial)
- **Pricing Details**: Please contact Serviceware for more information on the most suitable pricing model.
- **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: English, French, German
- **Available Countries**: Austria, Belgium, Luxembourg, Spain, Switzerland, United Kingdom

## Features

- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Change Management
- Configuration Management
- Contract/License Management
- Incident Management
- Inventory Management
- Knowledge Base Management
- Knowledge Management
- Multi-Channel Communication
- Prioritization
- Problem Management
- Release Management
- Reporting & Statistics
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [ITSM Tools](https://www.capterra.co.za/directory/30676/itsm/software)

## Related Categories

- [ITSM Tools](https://www.capterra.co.za/directory/30676/itsm/software)
- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)
- [IT Service Software](https://www.capterra.co.za/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.za/directory/31027/service-desk/software)

## Alternatives

1. [Atera](https://www.capterra.co.za/software/144309/atera) — 4.5/5 (446 reviews)
2. [Freshservice](https://www.capterra.co.za/software/132997/freshservice) — 4.5/5 (685 reviews)
3. [JIRA Service Management](https://www.capterra.co.za/software/138769/jira-service-management) — 4.5/5 (763 reviews)
4. [NinjaOne](https://www.capterra.co.za/software/165889/ninjaone) — 4.7/5 (282 reviews)
5. [SysAid](https://www.capterra.co.za/software/107225/sysaid) — 4.5/5 (511 reviews)

## Links

- [View on Capterra](https://www.capterra.co.za/software/204937/serviceware-processes)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/204937/serviceware-processes> |
| de-AT | <https://www.capterra.at/software/204937/serviceware-processes> |
| de-CH | <https://www.capterra.ch/software/204937/serviceware-processes> |
| en | <https://www.capterra.com/p/204937/serviceware-processes/> |
| en-AE | <https://www.capterra.ae/software/204937/serviceware-processes> |
| en-AU | <https://www.capterra.com.au/software/204937/serviceware-processes> |
| en-CA | <https://www.capterra.ca/software/204937/serviceware-processes> |
| en-GB | <https://www.capterra.co.uk/software/204937/serviceware-processes> |
| en-IE | <https://www.capterra.ie/software/204937/serviceware-processes> |
| en-IL | <https://www.capterra.co.il/software/204937/serviceware-processes> |
| en-IN | <https://www.capterra.in/software/204937/serviceware-processes> |
| en-NZ | <https://www.capterra.co.nz/software/204937/serviceware-processes> |
| en-SG | <https://www.capterra.com.sg/software/204937/serviceware-processes> |
| en-ZA | <https://www.capterra.co.za/software/204937/serviceware-processes> |

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