---
description: Learn more about EdgeTier price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
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title: EdgeTier Price, Reviews & Features - Capterra South Africa 2026
---

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# EdgeTier

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> Helping you understand your customers, react to issues quickly, respond to queries faster, and deliver a great customer experience.
> 
> Verdict: Rated **4.9/5** by 15 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses EdgeTier?

Organisations of all sizes use EdgeTier technology, but our technology is particularly useful for teams who need to deliver an excellent customer experience at scale.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 15 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.9/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: EdgeTier
- **Founded**: 2015

## Commercial Context

- **Pricing model**: Per User
- **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: American Samoa, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Brunei, Burkina Faso, Canada, Cape Verde, Cayman Islands, Central African Republic and 80 more

## Features

- Agent Interface
- Alerts/Escalation
- Automated Routing
- Autoresponders
- CRM
- Chat/Messaging
- Chatbot
- Computer Telephony Integration
- Conversation Intelligence
- Customizable Branding
- Geotargeting
- Integration into Third Party Applications
- Knowledge Base Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Proactive Chat
- Quality Management
- Queue Management
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Speech Recognition
- Surveys & Feedback
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Workforce Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support

## Category

- [Robotic Process Automation (RPA) Software](https://www.capterra.co.za/directory/31696/robotic-process-automation/software)

## Related Categories

- [Robotic Process Automation (RPA) Software](https://www.capterra.co.za/directory/31696/robotic-process-automation/software)
- [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software)
- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)
- [Conversational AI Platforms](https://www.capterra.co.za/directory/31596/conversational-ai-platform/software)
- [Contact Centre Software](https://www.capterra.co.za/directory/32035/contact-center/software)

## Alternatives

1. [Freshdesk](https://www.capterra.co.za/software/124981/freshdesk) — 4.5/5 (3460 reviews)
2. [Salesforce Sales Cloud](https://www.capterra.co.za/software/61368/salesforce) — 4.4/5 (18790 reviews)
3. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4083 reviews)
4. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1786 reviews)
5. [LiveChat](https://www.capterra.co.za/software/62194/livechat) — 4.6/5 (1727 reviews)

## Reviews

### "Really Helpful Tool" — 5.0/5

> **Abraham** | *24 July 2024* | Consumer Electronics | Recommendation rating: 10.0/10
> 
> **Pros**: Quick and direct support from the team.
How good it is at real-time monitoring.
The tailor-made dashboards.
> 
> **Cons**: Nothing really, but perhaps an improvement in how the data is transferred into Excel would be welcomed.

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### "Very useful software to understand customer behaviour" — 5.0/5

> **Anastasios** | *22 July 2024* | Consumer Electronics | Recommendation rating: 9.0/10
> 
> **Pros**: Analytics over the customer issues per product.
> 
> **Cons**: Custom reports could be accessed easier.

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### "Improve the way you communicate with your customers" — 5.0/5

> **Jaime** | *27 May 2020* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: Arthur has made it easier for agents and supervisors to be able to effectively communicate with customers, optimising time, resources and implementing AI solutions which make the experience seamless to both customers and agents.
> 
> **Cons**: Difficult to find anything bad, communication with the team has always been great and they have always helped every time we found a roadblock.

-----

### "Arthur for reporting and WFM" — 4.0/5

> **Carmen** | *27 May 2020* | Leisure, Travel & Tourism | Recommendation rating: 8.0/10
> 
> **Pros**: It's very easy to use , the information displayed in the home page is very clear and allows us to check the performance of our agents in a very explicit way.
> 
> **Cons**: Sometimes it crashes a bit and it goes offline for few minutes.

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### "Great tool with an great future" — 5.0/5

> **Andrea** | *04 July 2024* | Gambling & Casinos | Recommendation rating: 10.0/10
> 
> **Pros**: User friendly, very easily set up. Harnessing the power of AI in a very useful way for an operation servicing multiple brands. Continued improvement of the product.
> 
> **Cons**: Not able to access different instances for different brands to offer clients access to their chats in a very neat and organised way.
> 
> Whilst the tool is great to use, the support from the company and developers is top notch.

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## Links

- [View on Capterra](https://www.capterra.co.za/software/200214/arthur)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/200214/Arthur/> |
| en-AE | <https://www.capterra.ae/software/200214/arthur> |
| en-AU | <https://www.capterra.com.au/software/200214/arthur> |
| en-CA | <https://www.capterra.ca/software/200214/arthur> |
| en-GB | <https://www.capterra.co.uk/software/200214/arthur> |
| en-IE | <https://www.capterra.ie/software/200214/arthur> |
| en-IL | <https://www.capterra.co.il/software/200214/arthur> |
| en-IN | <https://www.capterra.in/software/200214/arthur> |
| en-NZ | <https://www.capterra.co.nz/software/200214/arthur> |
| en-SG | <https://www.capterra.com.sg/software/200214/arthur> |
| en-ZA | <https://www.capterra.co.za/software/200214/arthur> |

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