---
description: Learn more about HEINZELMANN price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: HEINZELMANN Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/31027/service-desk/software) > [HEINZELMANN](/software/200198/heinzelmann-service-desk)

# HEINZELMANN

Canonical: https://www.capterra.co.za/software/200198/heinzelmann-service-desk

> Whether you need a helpdesk, ITSM tool, full-service management – HEINZELMANN adapts flexibly to your organization's service processes.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses HEINZELMANN?

Can be used company-wide and in public administration. Independent of size and location. Maps all service processes from IT support to facility management.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: FCS Fair Computer Systems
- **Founded**: 1999

## Commercial Context

- **Starting Price**: €1 095,00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Only 1.095,00 Euro in the starting version with three supporters and one admin
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, German
- **Available Countries**: Austria, Germany, Switzerland

## Features

- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Asset Tracking
- Assignment Management
- Automated Routing
- CMDB
- Change Management
- Collaboration Tools
- Compliance Management
- Configuration Management
- Contract/License Management
- Customer Database
- Customer Support
- Dashboard
- IT Asset Management
- Incident Management
- Inventory Management
- Issue Auditing
- Knowledge Base Management
- Knowledge Management
- Multi-Channel Communication
- Prioritization
- Problem Management
- Real-Time Monitoring
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Support Options

- Email/Help Desk
- Phone Support
- Chat

## Category

- [Service Desk Software](https://www.capterra.co.za/directory/31027/service-desk/software)

## Related Categories

- [Service Desk Software](https://www.capterra.co.za/directory/31027/service-desk/software)
- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)
- [IT Service Software](https://www.capterra.co.za/directory/30672/it-service/software)
- [Issue Tracking Software](https://www.capterra.co.za/directory/30675/issue-tracking/software)
- [ITSM Tools](https://www.capterra.co.za/directory/30676/itsm/software)

## Alternatives

1. [Atera](https://www.capterra.co.za/software/144309/atera) — 4.5/5 (446 reviews)
2. [Milvus](https://www.capterra.co.za/software/202528/milvus) — 4.8/5 (298 reviews)
3. [TOPdesk](https://www.capterra.co.za/software/127562/topdesk) — 4.4/5 (110 reviews)
4. [SysAid](https://www.capterra.co.za/software/107225/sysaid) — 4.5/5 (511 reviews)
5. [BOSSDesk](https://www.capterra.co.za/software/144825/boss-solutions) — 4.6/5 (139 reviews)

## Reviews

### "Super Service und umfangreiche Funktionalitäten" — 4.0/5

> **Kilicoglu** | *31 July 2024* | Machinery | Recommendation rating: 8.0/10
> 
> **Pros**: persönlicher Kontakt
umfangreiche Funktionalitäten
> 
> **Cons**: Umsetzung von Sonderentwicklungen orientieren sich an Sprintplanung, dies kommt zu Verzögerungen (Außnahme: Blocker)

## Links

- [View on Capterra](https://www.capterra.co.za/software/200198/heinzelmann-service-desk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/200198/heinzelmann-service-desk> |
| de-AT | <https://www.capterra.at/software/200198/heinzelmann-service-desk> |
| de-CH | <https://www.capterra.ch/software/200198/heinzelmann-service-desk> |
| en | <https://www.capterra.com/p/200198/HEINZELMANN-Service-Desk/> |
| en-AE | <https://www.capterra.ae/software/200198/heinzelmann-service-desk> |
| en-AU | <https://www.capterra.com.au/software/200198/heinzelmann-service-desk> |
| en-CA | <https://www.capterra.ca/software/200198/heinzelmann-service-desk> |
| en-GB | <https://www.capterra.co.uk/software/200198/heinzelmann-service-desk> |
| en-IE | <https://www.capterra.ie/software/200198/heinzelmann-service-desk> |
| en-IL | <https://www.capterra.co.il/software/200198/heinzelmann-service-desk> |
| en-IN | <https://www.capterra.in/software/200198/heinzelmann-service-desk> |
| en-NZ | <https://www.capterra.co.nz/software/200198/heinzelmann-service-desk> |
| en-SG | <https://www.capterra.com.sg/software/200198/heinzelmann-service-desk> |
| en-ZA | <https://www.capterra.co.za/software/200198/heinzelmann-service-desk> |

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